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- 4 reviews
- 1 like
Steriliser leaks. Tried posting a review on their website that states that they post any, negative and positive, but they don’t. It leaks and left water all over counter, so we’ve put it in a plastic container, which then fills up and get the electricals wet as the cord attaches underneath the steriliser, which makes it dangerous to use. The only good thing is that it fits tall bottles. Really wouldn’t recommend at all.
It’s also damaging the expensive wooden counter top and I can’t afford to buy a different steriliser so have no choice. It’s all clean and put together. Just a bad product.
Hi Brianna, that's very unfortunate to hear. We'd still like to help you improve your consumer experience. We highly recommend that you get in touch with our colleagues who will be happy to assist. Fe...
Read moreel free to reach out to them on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Kind regards, The Philips Australia Team
- 18 reviews
- 3 likes
I don't mean to be condescending but some of the other reviews sound dumb. Not sure if people read the instructions to not put your hand where steam comes out and to actually clean the bottles before use. Of course it's going to smell burnt if you leave milk residue on them before sterilisation! It sterlises, it doesn't clean.
In regard to the lime scale, a squeeze of lemon juice with hot warer works wonders. Lime scale is inevitable and easy to deal with if you have half a brain.
Good product so far after a month of daily use. I also like that is not made in PRC.
The instructions could use some simplification and integrated descriptions of how best to use with other Avent products that require sterilisation.
Purchased in April 2021.
Hi,
We appreciate the time you took to write this review. We're glad to hear that our product meets the quality that you had expected. Regarding the product manual, we thank you for your feedback, an...
Read mored for bringing the necessity of user-friendlier instructions into our awareness. Should you need to talk to our product team, kindly reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.- 4 reviews
This is a basic steriliser with one simple function of simply sterilise baby bottles and etc.
I didn't use Avent baby bottles but instead I'm a big fan Dr Brown bottles. With Dr Brown bottles, I can easily fit 6 bottles in the bottom tray with the green tubes in between the bottles. Six caps and teats on top tray.
Easy to understand how to use the product from the very first time. Fill the tray with water, stack it, press the button and walk away.
The reason I didn't give it 5 star rating is the tray where the water is filled up with leaves a white residue and it's hard to clean if you don't stay on top of it.
Purchased in December 2020 at Albany Farmers Market for $110.
- 11 reviews
- 5 likes
A big warning on using this product do not put your hand over top of lid while on at all, I have just received bad steam burns to my hand, as I was unaware that steam came out of a top vent I could not see this this is a very bad design fault, and they need to immediately recall these and put warning stickers on outside of machine near top not impressed I will also be contacting phillips
Hi there, thanks for reaching out. We'd like to take a closer look at the situation. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you c...
Read morean contact our support team by phone on: 1300 363 391. Kind regards, The Philips Australia TeamHi I contacted Nick your representative, yesterday via customer care, i told him what happened his phone kept cutting in and out, so in the end I left my phone number and a message to ring me back he ...
Read morenever did he told me he would report the matter to head officeHi Chez, sorry to hear that our colleagues have not gotten back to you yet. If this is the case, please feel free to reach out to us on social media. We’re available 24/7 on Facebook (https://philips....
Read moreto/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon. Kind Regards The Philips Australia TeamFind out how Philips Avent 3 in 1 Electric Steam Steriliser compares to other Bottle Warmers & Sterilisers
Know better, choose better.
Steriliser works well and has a large capacity, have since stopped using it after I discovered that the grey hotplate is coated with Teflon (still turns brown pretty quick). Our replacement Minbie unit has a stainless steel hotplate instead; the choice is yours!
Purchased in April 2020 at Chemist Warehouse for $159.
- 3 reviews
- 2 likes
It states on the machine to regularly descale. I did this and then the next time I used it, all my bottles came out smelling burnt. I also had my Spectra breast pump parts in there and they are also now ruined. This will cost me a lot of money to replace. I really liked this steriliser until I followed the instructions and did a de scale.
Purchased in March 2020 at Baby Bunting for $169.
Hi Kellie,
Thanks for sharing this here. It's odd to hear that your steriliser is acting up after descaling the device. We can imagine this is quite frustrating, and would like to find out how to ass...
Read moreist with this. You can reach out to us on 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST).- 2 reviews
I used the avent 3 in 1 electric steriliser after having my first child on Feb 2017 and I am still using the same one after my second child on 2022. The steriliser is working perfectly with never any issue. I sometime descale it using lemon juice and warm water and this cleans the steel part perfectly.
I have loved this steriliser so much that I have gifted it to a couple of good friends in their baby shower. And they say they have loved it too. Infact, after I am done using this steriliser, I intend to give it to another friend who is expecting a baby in 2020.
My experience with this steriliser has been nothing but great. I absolutely trust and recommend this product as I have had a good run with it.
Purchased in February 2017 at Chemist Warehouse.
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- 2 reviews
I have never written a review as i do not usually have the time. Although this sterlizer is the worst product ever.
We received this as a gift and we need to descale literally every 2 days, last night 10/12/2019, upon filling the bottom tray with water i noticed a burning smell halfway through, the bottom tray smoked up, leaving our 4 brand new bottles stinking like smoke ( now unable to use ) and the tray was literally black on one side. Now we have to buy new bottles, a new sterlizer ( I cannot wait " up to a month " for a replacement ) I have no idea why the manufacturer's would take short cuts to make something so bad, possibly affecting my litle one's health if i use the same bottles, pathetic.
Purchased in May 2022 at Baby Bunting.
Hi Dimitri, thank you for your review. We're sorry to hear you had this experience and we would like to see what we can do for you! Please contact us through AU 1300 363 391, so we can have a look int...
Read moreo the issue. We look forward to hearing from you. Kind regards, The Philips Australia Team- 2 reviews
Using a white marker sponge will take off the yucky colour it leaves and stained element.
I clean mine with citric acid then during the cpl weeks I dont clean it I use the white sponge works like a treat .
Thanks for your review on here, Kylee - as well as the tip, we're sure that'll be helpful for some people on here as well!
Kind regards,
The Philips Australia Team
Find out how Philips Avent 3 in 1 Electric Steam Steriliser compares to other Bottle Warmers & Sterilisers
Know better, choose better.
- 2 reviews
We really liked this at first and took care to only use purified water in it to help prevent limescale build up. Soon (after a couple of weeks, maximum) it started giving off a burning smell and there was a brown burn mark on the plastic and burn marks on the metal despite us cleaning it. It's a shame because it is more streamlined and convenient than the microwave versions, but it is higher maintenance.
Purchased in July 2022 at Chemist Warehouse for $99.
Hi Katy, thanks for your review. What a shame to hear that your sterilizer gave off a burning smell. We'd be happy to look into that for you. Feel free to reach out to us on Facebook and/or Twitter (@...
Read morePhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391. Kind regards, The Philips Australia Team- 8 reviews
- 4 likes
I can easily fit in 7 bottles, which is helpful to not spend long periods of time in the kitchen. Unfortunately the element burnt? very quickly, although we followed all instructions. Also don’t like that even when turned off at the wall, if you knock the button when moving it, as soon as the PowerPoint is switched on, so too is the steamer, so keep an eye out for that!
Purchased in December 2018.
Hi there,
Thanks for taking the time to share a few words on your experiences with the electric steam steriliser. We're sorry to hear you've experiences some burn marks on the element. This is probab...
Read morely scale that has built up. The device requires frequent descaling, approximately once every 2 weeks. Have you tried descaling the unit as per the manual? You can find how to do so right here:Yes I have tried as per tha manual, it won’t budge.
Thank you for coming back to us - could we then advise giving us a call at 1300 363 391 on business days from 9pm to 7pm, or reaching out to us via our social media channels (Facebook or Twitter)? We ...
Read morewould then be able to see how we can help. Thank you! Kind regards, The Philips Australia team- 101 reviews
- 84 likes
I sterilised bottles once by boiling them on the stove before i decided there has to be an easier way. I load 3-4 bottles, teats and lids into the steriliser and it is done and can be handled in about 20 minutes. It does the work when i have other things to do. I have sterilised Avent bottles as well as a Chicco bottle, which despite having a wider lid, it still fits no problem.
Only negative, it does build up limescale quickly.
Purchased in March 2022 at Baby Bunting for $104.
Thanks for taking the time to leave a review, Harvey. We always appreciate the feedback. The rate at which limescale builds up can differ greatly depending on your living area. We advise to descale of...
Read moreten and regularly if it builds up quickly. If you're ever in need of assistance with your sterilizer, please don't hesitate to reach out to us on one our social media channels (Facebook and/or Twitter @PhilipsCare). Alternatively, you could reach out to us by phone (AU 1300 363 391, NZ 0800 658 224). Kind regards,Find out how Philips Avent 3 in 1 Electric Steam Steriliser compares to other Bottle Warmers & Sterilisers
Know better, choose better.
Purchased this steriliser following a recommendation from a salesperson at our local Baby store. Following first use, the element burnt, leaving the bottles with a horrible burnt smell. I followed instructions to descale, it then burnt again on the second use and large pools of water began leaking from the device. I called customer service and was advised I need to descale more regularly and the leaking is due to warping on the plastic buckets, both of which are not considered faults. I was told there is nothing I can do. I have since thrown the device out and I wish I had done my research before purchasing such a faulty product
Purchased in January 2022 at Baby Bunting Physical store for $80.
Hi there, Carly,
We appreciate you sharing a few words about your experiences with the electric steam sterilizer. We regret hearing you didn't like the appliance, but we understand where you're comin...
Read moreg from. The unit does require quite some maintenance, especially in a region with hard water. It's a pity to hear that you threw the device out and that your trust in our brand has suffered a dent. Let us know if you ever have any questions for us again, alright?Have only used this product a few times as I’m mixed feeding . Using directions provided - I poured water into bottom compartment - switched on steriliser ect... bottom ( element) unit turns brown with each use. Even when I clean after every use. Bottles still smell burnt and Im not sure how safe they are to to use? If they smell burnt do they taste burnt to baby??? Expensive and not worth cost
Purchased in January 2022 for $200.
Bought this philips steriliser, which i had difficult times with it even though cleaning the tray and bottles thoroughly it still get the burns. Color is changed to brownish burn marks within 2 times of use. I bought it from toys r us. Can't go to the store as it has been closed forever. I am kind of in dilemma.
Hello Nami.
We appreciate you sharing a few words about your experiences with the steriliser. We regret hearing you're not entirely happy with it. However, we'd like to hear more about this. Would...
Read more you mind contacting our call center team at 1300 363 391? Our colleagues there would be happy to assist you further. We hope you will give it a chance.Questions & Answers
Hi,
Does it matter that after I use the steriliser that the bottles are not fully dry ? Can I use the bottles, wet as they are straight to feeding my baby with breastmilk?
Hi Mish,
Thank you for reaching out. Since your model of sterilizer does not have a drying function, it is perfectly normal for the bottles to not be fully dry at the end of the cycle. It should also be no problem to fill the bottles with breastmilk while they are still a bit damp. Still, if you prefer to feed your little one with a dry bottle (understandable), we recommend letting them air dry for some time after the sterilization cycle.
For further questions, please feel free to contact our Consumer Care Team on 1800 251 400. They’ll be more than happy to help.
Kind regards,
The Philips Australia Team
Hi, I've been using sterlizer for 1 year or so...today all of sudden it stopped working..plug is working, ..plz help me.in this regard..
Hi Maheen, thank you for flagging this with us. Sorry to hear that your sterilizer has suddenly given up on you. In order to look into this further, please feel free to get in touch with us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. We will be happy to help. Hope to speak to you soon!
Kind regards,
The Philips Australia Team
I noticed that the water reservoir appears stained and rusty overtime. How can I remove them? If they cannot be cleared, is the sterilizer still safe to use?
Hi there Edrie. Thank you for contacting us here about this situation. Depending on the water type in your area, Limescale can appear on your appliance over time. Although it is not harmful as such, it is unsightly, hard to clean and can impair the operation of appliances or damage their components if allowed to build up. You should descale your appliance at least every 1-2 weeks to ensure that it continues to work effectively. You can follow this video here for more information: https://www.youtube.com/watch?v=H69ZwuODc2c. Alternatively, you can contact our colleagues directly using the following numbers here: 1300 363 391 from Monday - Friday: 09:00 am - 07:00 pm EST or 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm. They're happy to help.
Kind regards,
The Philips Australia Team
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Details
Category | Bottle Warmers & Sterilisers | Bottle Warmers & Sterilisers | Bottle Warmers & Sterilisers | Bottle Warmers & Sterilisers |
---|---|---|---|---|
Price (RRP) | 169.95 | 169.95 | 169.95 | 169.95 |
Replaced by | Philips Avent 3 in 1 Electric Steam Steriliser SCF285/02 |
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Hi, Brianna.
Thank you for sharing your feedback. We are sorry to hear your device is leaking. Please do not put it in a plastic container, as it is indeed dangerous. Have you tried descaling the s...
Read moreterilizer? Please also refer to the user manual to make sure all parts are clean and assembled correctly. If the issue persists, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!