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Philips Deluxe All-In-One Multi-Cooker HD2145/72 Questions & Answers
24 questions from our users
trish.thompson.77asked
We bought this machine back in November and we have terrible trouble with the lid as it keeps locking and won't open. Sometimes the lid is locked but it will tell you it is unlocked and you can't open the lid or use the pressure cooker . As it thinks the lid is unlocked. Last night we used the slower cooker function and then at the end of cooking it took us 30 minutes to get the lid to open. Even though we never locked the lid and it shouldn't of locke for slow cooking. Why would this keep happening?
4 answers
Philips S.Philips
Hi Trish,
We appreciate the time and effort you took in writing us a review about your All-in-One Multicooker. We are very sorry to hear that you are having trouble using it. It is indeed odd to experience this with your appliance. If you have the time, we kindly ask you to reach out to our product team through these lines: 1300 363 391 (Mondays to Saturdays from 7:00 am until 7:00 pm) in Australia and 0800 658 224 for New Zealand. You may also opt to coordinate with us via Facebook (https://www.facebook.com/Philips/) or Twitter (https://twitter.com/philipscare).
Looking forward to hearing from you soon. Have a great week!
Kind regards,
The Philips Australia Team
Thankyou. I did try to call Phillips but didn't get through to anyone. So we spoke to the lovely staff at the Harvey Nornam where we had bought it from and they told us to bring it in and they will replace it with a new one. So heres hoping we don't have any issues with the new one.
Philips S.Philips
Thanks for updating us on this, Trish. We are sorry to hear that you were not able to get a hold of a representative. Please know that due to the current situation, there may be a delay in answering the calls.
Kind regards,
The Philips Australia Team
marcoasked
hello,
i regularly use my Philips All in one multi. it work very well and i am happy. But just recently.
i noticed that it just turn off while i was steaming. then i thought there was no electricity as the Refrigerator beside where i was cooking it turned off too. but then when i turn on and check the lights there was a electricity.
so i check other outlet and it was working too.
so to continue my steaming. i transferred to another socket then again the Philips All in one multi just turn on a second and off. and the rest of the socket are not working anymore.
so i went out to check my fuse box to turn on it all.
so i tried again and i figure it out that once i use my Philips All in One multi it causes a electricity failure.
can you help me explain with this and what is your advice?
thank you.
Marco
1 answer
Philips S.Philips
Hi there Marco,
Thank you for sharing your experience with your Multi-Cooker with us. We're sorry to hear it seems to be malfunctioning, causing power failure. Surely, this should not be happening, and we'd like to investigate this for you further. Moreover, we recommend refraining from using the appliance for now.
Please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They're always happy to help!
Kind regards,
The Philips Australia Team
davidasked
I tried to use slow cook with time delay, it's not working, then I tried pressure cook with delay, it works well, why? does it mean that time delay only can work on pressure cook? but the manual says, only not available with sear and reheat.
3 answers
Philips S.Philips
Hi again David, thanks for your question. The time delay should indeed work with the slow cook mode selected. If this isn't the case on your model we advise you to reach out to our product team for further assistance. You can reach them on 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST for Australia. We hope this information helps you!
Kind regards,
The Philips Australia Team
got a refund, then bought a 2237!
update: owned a 2237 nearly 2 month, very nice pot, very happy, very good design and quality.
Philips S.Philips
Hi there, David.
We're glad to hear that you were able to exchange your product and that you're happy with the results.
Feel free to reach out to us whenever you've got a product related question. Our product team can be reached directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
davidasked
when I choose sauce thickening, and leave the lid open, I can hear click from lid every 10 seconds once, is it normal?
1 answer
Philips S.Philips
Hi David, thanks for sharing this here. That sounds a bit odd, and w advise you to reach out to our product team for further assistance. You can reach them on 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST for Australia. We hope this information helps you!
Kind regards,
The Philips Australia Team
Jolene L.asked
Hi, can I release the pressure manually?
3 answers
Philips S.Philips
Hi there, Jolene. Thank you for your question. When the All-in-One cooker reaches the cooking pressure, the pressure keeping time starts to count down. When the pressure keeping time has elapsed, The All-in-One cooker steps into the release-stage, you can tap the pressure release button to quickly release the pressure, or wait until the cooker cools down naturally. We hope this information was helpful, but do let know if there is anything else you would like to know about your Multi-cooker.
Kind regards,
The Philips Australia Team.
Can I ask where is the pressure release button located? The auto release takes a long time to finish the process..
Philips S.Philips
Hi Jolene. You could find more information about the pressure release button through this link: https://philips.to/2tf02N1. Alternatively, feel free to reach out to our product team. You could contact them with the phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We hope this helps you!
Kind regards,
The Philips Australia Team
SKhasked
First the pot could not pressure up. Tried 3 times and still it did not worked. Then I turn off the power switch and restarted it and it finally it worked. Cooked alright for the 30 minutes beef programme and de-pressured to zero. Was all ready to have a feast when the lock does not turn/unlock. Tried all ways it still would not bulge. That’s my Christmas Eve dinner and today is Christmas Day already and cooker’s lid remains locked with yesterday’s dinner in it. It is so frustrating as this is a new replacement set (1st time using) for my 1st set which does not work properly within 1st week of purchase. How can such unreliable product be placed in the market!
1 answer
Philips S.Philips
Hello there. Thank you for sharing your experience. We're sorry to hear that your All-in-one Multi-cooker has issues with pressuring up. Furthermore, it's a pity to read that your appliance was not able to unlock. We can only imagine how inconvenient this situation must be. Please contact our customer service for assistance. For Australia via 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST. For New Zealand 0800 658 224 from Mondays to Saturdays: 9:00 am - 9:00 pm. We hope that we can do something for you.
Kind regards,
The Philips Australia Team
Jodi H.asked
The specifications on your website for this model under Multi cook state "Saute/Sear, Slow cook (low/high), Pot roast, Stew, Bake, Yoghurt". Recipes by Philips for other cookers say to select the 'stew' function but on this cooker there is no 'stew' function. What setting should I use when recipes state 'stew' for 30 minutes?
1 answer
Philips S.Philips
Hi Jodi, thank you for your question. The All-In-One Cooker indeed doesn't have a stew function. Instead you can use the slow cook function. We hope this is helpfull. Please feel free to contact us on AU: 1300 363 391 or NZ: 0800 658 224, if you have any other questions.
Kind regards,
The Philips Australia Team
Crutus C.asked
The lid unlocked light is not going away even though I closed it. I can't cook anything now. Pls help?
2 answers
Take it back for a refund. This model should be withdrawn from sale. They are not fit for purpose and in a nutshell can be summed up with that word for excrement starting with S.
Took mine back with the same issue and came home with a Breville. It actually does what's advertised !
Philips S.Philips
Hi there, Crutus.
To be honest, this is something that indeed might be indicative of a fault. Thus we would like to invite you to contact us to discuss this matter further. Our suggestion would be to contact us either by phone or through social media. The numbers are as follows: 1300 363 391 (AU) or 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
Mike C.asked
Does the HD 2145/72 have ceramic bowl
3 answers
Mike, the bowl is teflon bowl. 6kgs. Real good.
Philips S.Philips
Hi, Mike. Thanks for reaching out to us. The HD2145/72 has a non-stick teflon bowl. Let us know if you have any further questions. You can also always reach out to us at 1300 363 391, on Facebook, or Twitter (@PhilipsCare).
Kind regards,
The Philips Australia Team
Thank you for your advice. Problem has been resolved as I found another of your products that has a ceramic bowl which I have purchased.
John V.asked
I would like to purchase this unit but im really worried about all the poor reviews.
John
2 answers
John,
we bought this at xmas 2018. Really nice product. The issue we have now is it doesnt cook on Low and Slow. We have sent it back under warranty. See what happens. Thats our current situation. 13/8/19. Trev.
Thanks Trev... I’m really keen to buy it but the reviews on this review site have put me off
Isdoleia S.asked
I just got it cooker yesterday, question 1. Where's power button? 2. How to know if it's cooking? Tried to get onions before putting water in for slow cook. But it didn't not heat up. Many thanks
3 answers
Philips S.Philips
Hi Isdoleia,
Congratulations on your new cooker! In order to get started, you're welcome to have a look at the product manual right here: https://www.download.p4c.philips.com/files/h/hd2145_72/hd2145_72_dfu_eng.pdf#page=11. This should answer both of your questions, and if there is still something that is unclear you know where to find us!
Kind Regards,
The Philips Australia Team
Thanks, I tried the slow cook & pressure cook function. it was awesome!!
Philips S.Philips
Great to hear that, Isdoleia - happy cooking!
Kind Regards,
The Philips Australia Team
Shaz B.asked
I have been loving my HD2145/72 All in one cooker for a while now and always recommend it to friends and family. Easy to use, can put my food in and forget about it. Recently however my food is getting burnt. I used the soup pressure cook option with about 4 cups of water and still it got burnt. I cooked steak on the pressure cook option with barely any liquid and it came out fine but yesterday when I used the same option to cook mutton curry with 1.5 cups of water the bottom got burnt. I am not sure what is going on as sometimes the same option releases alot more steam resulting in less liquid and the food burning, Please advise
1 answer
Philips S.Philips
Hi there, Shaz.
Thank you for sharing your experience here with us, though we're sorry to hear that your All-In-One Cooker started acting up by sometimes burning your food. This should of course not be happening. Therefore, we'd like you to reach out to our product team via phone number 1300 363 391 for Australia or 0800 658 224 for New Zealand to see if and how they can assist you further. Hope to hear from you soon.
Kind regards,
The Philips Australia Team
Nabasked
Can not open the lid. Pressure will not equalize. Food is cooked and it simply will not equalize and allow the lid lock handle to turn. This has happened before and resolved for no reason. Returning as we have tried and tried and it does this randomly.
3 answers
Philips S.Philips
Hi Nab,
Thanks for your question. We're sorry to hear that you've had some trouble with using this device. If you've still got it, we'd like to recommend to get in touch with us on 1300 363 391 (AU) or on 0800 658 224 (NZ). We'd be happy to see if there's anything we can do for you.
Kind regards,
The Philips Australia Team
I have had the same issue. Our dinner is stuck in the pot again. Calling Customer Service is a waste of time as usual. This piece of over priced garbage will go back to the shop for a full refund. Shame on you Phillips for selling a faulty product.
I returned the unit to the store. That retailer no longer stocks the product. I have purchased one that I can manually depresurise. It is not as pretty but it works very well and I don’t have to worry that it won’t open because of an A1 issue gone wrong. It also has a lid that can be removed completely which is a big drawback with the Deluxe as it was tiresome to clean.
Karenasked
I cooked a chicken stew using the poultry setting and it burnt on the bottom and did not cook thoroughly. What went wrong?
1 answer
Philips S.Philips
Thanks for getting in touch about this with us here. We're sorry to the multicooker did not handle your chicken stew well. We need a bit more information to know what could be the cause exactly. Therefore, we recommend reaching out to our colleagues about this on one of the following numbers:
AU 1300 363 391
NZ 0800 658 224
Alternatively, you could reach out to us on one of our social media channels. There, we're available 24/7 and happy to help.
Kind regards,
The Philips Australia Team
Wendy wongasked
Lid stuck can’t open what I can do?
1 answer
Philips S.Philips
Thanks for reaching out to us with this question, Wendy. We're sorry to that the lid of your Multicooker is stuck. That's far from ideal, and if you haven't been in touch with our customer care yet to solve this issue, we'd be more than willing to provide assistance. We kindly advise you to reach out to our specialists via either phone or social media. You're able to reach them at 1300 363 391 if you're based in Australia and 0800 658 224 if you're based in New Zealand. If you prefer contact via chat, please feel free to send us a message on Facebook or Twitter (@PhilipsCare) as well.
Poonamasked
Hi.. I bought my philips deluxe cooker yesterday. I am finding it very hard to use. First it is so hard to close the lid as well. When I press the button to open, I have to pull up myself. Today after spending five minutes to close the lid, I am not able to choose control panel... it is very irritating... can’t understand anything ... don’t think I made wise decision. Anyy ideas?
1 answer
Philips S.Philips
Hi Poonam, thank you for your question. We regret hearing you're having some troubles using the Deluxe Cooker. That's not what we were aiming for when designing this product, of course. We recommend reading the user manual closely to figure out how to use the cooker exactly. Please know that we are always happy to help in case you need further assistance. You can reach us on 1300 363 391 for Australia, 0800 658 224 for New Zealand. Thank you in advance. :)
Kind regards,
The Philips Australia Team
Theoasked
Is it normal for the pressure to remain at zero for a long time after the program has been selected and lid was locked? Ive been waiting for 5 minutes and all I see is the spinner and a blinking "pressure up" message, but the pressure is still at zero
2 answers
Philips S.Philips
Hey Theo, thanks for your question! We were wondering if eventually the pressurizing seems to pick up? Sometimes it can take a while before it properly starts, but otherwise we'd recommend to check the seals again just to be sure. If you're still experiencing difficulties, please give us a call on 1300 363 391 (AU) & 0800 658 224 (NZ). We'll be happy to look into it on your behalf.
Kind regards,
The Philips Australia Team
Yes it did pick up. The water needed to come to a rolling boil, in order for steam to start building up.
Helinda Hasked
thinking to get this multicooker utk after reading all the review I m not sure if it's worth to try or not? my question if I buy from Harvey norman or job hifi and try and not working and all the review is right. can I return this and get my money back?
3 answers
Don't do it, you will waste your money. This product is crap and Philips knows it.
Yes, don’t do it. This is the most overpriced piece of garbage I have ever bought. Pressure won’t release and even if it does go down to 0 lud is stuck. Bye bye dinner!
Philips S.Philips
Hi Frank,
We're sorry to hear that your experience with the HD2145 has been far from ideal. We'd like to look into this for you - you're welcome to message call us at 1300 363 391 or message us on social media (Facebook or Twitter, @PhilipsCare). Our colleagues on social media are available 24/7 and always ready to help and make this better.
Kind Regards,
The Philips Australia Team
get2gauriasked
I received my philips deluxe multi cooker yesterday and the box is missing recipe book, user manual and warranty card. I bought from Myer. Whom should I contact?
REgards,
Joshi
1 answer
Philips S.Philips
Hi Joshi, thanks for your question and for reaching out. Congrats on the purchase! It's a bit weird you didn't receive the mentioned items, though. We'd like you to get in touch with our specialists via 1300 363 391 (AU) or 0800 658 224 (NZ). Good luck. :-)
Kind regards,
The Philips Australia Team
Al Richasked
Followed the instructions, cooked a meal and waited for the pressure to equalize and it’s completely jammed. Now our dinner is lost.. how is there no reset or override function to open in these senatios.. returning tomorrow...
2 answers
Philips S.Philips
Hi there,
Thanks for sharing this here. It's such a pity hearing that the appliance jammed, which caused you to lose your dinner. That shouldn't have happened, of course! If you changed your mind about returning and decided to keep it instead, please know our colleagues are ready to help you as soon as you reach out to them. You can call them on 1300 363 391.
Kind regards,
The Philips Australia Team
Take it back to where you bought it from for a full refund. These machines do not work at all. Don't waste any more time or money on food with these Philips NON-COOKER'S
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