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Philips Deluxe All-In-One Multi-Cooker HD2145/72
Underrated- best money I ever spent on a pot
I was very hesitant before buying this product after reading all the negative reviews. Decided to risk it and I am glad that I did. I never had any problems, use it at least 3 times a week and cook absolutely everything, from beans to cakes; even cream caramel I have cooked with it. Their orange cake recipe is my signature cake, everybody loves it. I did have the same issue many people reported with the lid getting stuck but I found out the issue and found a way around it: you just need to program it to cook again and put the timer for a minut...Read more
e. Then let the pressure reaches zero. It unlocks immediately. Not sure if I have have been lucky or others were unlucky but I just can’t recommend this product enough. I simply love, love, love it. Best money ever spent.
Purchased in April 2021 at Myer for $349.00.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Perfect cooker, reliable, it saved my life
Loved the high pressure function, we cook meat, stew beef with carrots, make tomato soup, you name it. The cooker is perfect for busy working families because meat could be done within half an hour, melting with nice texture, with the cooker, we don't even want to eat restaurants anymore. We had to eat high salt/oil restaurant food all the time because of our busy schedule and my reluctance/laziness to cook. The cooker is the best thing for "lazy" moms.
Purchased in February 2021 at Myer for $349.00.
1 comment
Philips S.Philips
Hi Sienna,
Thanks for sharing your positive review about the Deluxe All-In-One Multi-Cooker here with us. We are happy to hear that the appliance has helped you to prepare healthy meals as well.... Read more
If you have any questions, or need assistance in the future, feel free to reach out to our product team. You could contact our colleagues with the following phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Kind regards, The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
Jess B.Greater Melbourne (Inner), VIC
Great for three months then lid malfunction
Bought the cooker onlineas an upgrade from a manual stovetop pressure cooker. I liked the look of this model and spent more than I anticipated. When it arrived and I got to see it I realised it has WAY more plastic than i expected for the price tag don't be fooled by the stainless steel wrapping. I really loved cooking with it for three months and the settings and electronics were great BUT then, no surprise really, the plastic locking mechanism on the lid jammed/snapped/broke away.
I did not use excessive force on it even the cogs inside for t...Read more
Purchased in August 2021.
1 comment
Philips S.Philips
Hi Jess. Thanks for sharing your thoughts with us here. We're sorry to hear that your Philips Multi cooker doesn't meet your expectations. We can imagine your disappointment. We'd like to see if there... Read more
's something we can do for you. Could you please reach out to us via Facebook/Twitter or call us 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Deluxe All-In-One Multi-Cooker HD2145/72 compares to other Slow Cookers
Know better, choose better.
Chris P.
- 3 reviews
Worst used it twice lid got stuck.
Used this for the second time, lid stuck while family was there with a half cooked silverside. I had to open it with a screwdriver to feed the family. Taking this back for refund.
Purchased in November 2021 at Harvey Norman.
2 comments
Philips S.Philips
Hello Chris,
Thank you for your feedback. We're sorry to hear that you've had a negative experience with your cooker. We'd like to know more about the issues you're facing. Could you perhaps contact ... Read more
us via phone: 1300 363 391 (Australia) or 0800 658 224 (New Zealand).Thanks so much, Harvey Norman Hobart have got the unit they returned it for us. Thanks for the follow up.
Similar opinion? Write a review on ieatwords.com.au!
Twin mumma
- 5 reviews
Love it! Use it 3-4 times a week
I did not read the reviews before purchasing. I purchased this particular brand because it gave me the temperatures for Low and High slow cook - Low 70 degrees, High 90 degrees. All the other slow cookers are way too high, they boil the meat instead of slow cooking it or burn it. I have never ever had a problem with it. I did read the reviews and since I use it so often (I have 10 month old twins and this makes dinner super easy), there are a couple of comments I would like to make.
* Not getting pressure up is usually because either i...Read more
s not enough liquid, or the liquid is too thick. Usually thinning this out or adding more liquid will stop this problem. * Lid getting stuck on and unable to open - Super easy fix. Yes this happens and I have informed customer service of this fix but they will not tell people. Its stuck on because the valve is under a small amount of pressure and therefore the safety is to lock the lid. It even happens with the slow cook. Take the little steam removable part off. Being careful not to scald yourself use a skewer (I use a metal one) to gently pry to one side the steam valve (tilting it) to release the steam. Steam will come out so dont put your head over it or arm! Keep it tilting till steam releases and then you will hear the lock unclick. I leave the cooker turned on while I do this and this is only in situations where it may say pressure 01 or 00, I wouldnt recommend doing it under full pressure I would just use the steam release button which will then release the steam in short bursts. What do I cook in it - Everything - Full roast chickens, roast lamb, roast pork and roast beef. They come out lovely and succulent. Add your veg in too - carrots, potatos whatever - on slowcook they still come out soft but with shape - not mush. To cook a roast 2kg I use slow cook high for minimum 9 hours, 12 hours is better. I also cook bolagnaise for spagetti bolagnaise, chuck in slow cooker in morning set and forget. Thai green curry - same. Meatballs - keep their shape. Apricot chicken. Chicken noodle. Pretty much anything, chuck in set and forget. If you want that oven feeling, chuck it in the over for a bit. The leftovers from roasts make awesome pies. The key to cooking roasts is to add good quality stock - continental stock pots are great (the jelly ones), and then when finished pour juices into pan and cook down until flavour has developed add cornflour and you have an amazing gravy. I also make yoghurt in this, using the yoghurt setting for 12 hours to make thicker. I rarely use the pressure cook setting now as I find the morning its easier for me to put something on earlier.1 comment
Philips S.Philips
Hello there,
Thanks for taking your time to share your elaborate review here. We're happy to hear that you like our Multi-Cooker so far. And that you're able to cook some delicious meals. Please feel... Read more
free to reach out to our team again if there are any question or if you need any assistance with the product in the future.Similar opinion? Write a review on ieatwords.com.au!
Present from my son
The cooker looks great. Cost $349. It is difficult to work out how to use, but for anyone with two degrees should be able to manage it.
When we finally got to work out how to use the cooker it Flashes E10 error. So never got to use the cooker. Since my son purchased it from good guys he did not keep his reciept so money gone.
It looks great. It would be better if it worked.
Steven
Hallett Cove
Purchased at Movie Guys / Game Guys for $349.00.
1 comment
Philips S.Philips
Hi Steven. Thanks for sharing your experience with us here. It's unfortunate to hear that it is difficult to work out how to use your cooker. We can imagine how frustrating this must be for you. Have ... Read more
you already tried the user manual? Don't hesitate to reach out to us on Facebook or Twitter. We'd be more than happy to see what we can do to help you. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
JasonPerth, WA
Biggest piece of junk I have owned
I brought this cooker and from day one the slow cooker feature was very average to say the least . I had better results with $49 slow cookers from k mart, however the pressure cooker function worked very well for a short period of time . Then I had problems with getting the lid to open and tonight I had to waste $50 worth of meat because the unit wouldn’t build up pressure . It is out of warranty but I can honestly say it wouldn’t have been used more than 20 times since I brought it ... Last Philips appliance I will ever buy .... do your self a favour and stay away ...
Purchased in March 2021 at JB Hi-Fi for $349.00.
3 comments
Philips S.Philips
Hi there, Jason.
Thank you for taking the time to write down your honest feedback regarding the All-In-One Cooker. Of course it's unfortunate to hear that you haven't had the best experience with it.... Read more
Have you already been in touch with our customer service? If not, please reach out to them. We'd like to see if there's still anything they can do to assist you and improve your experience with it.No thanks, I wouldn’t want this product back in my house even if it was free. I should have read the reviews before wasting my money . The issues i have are the exact same ones experienced by others ... Read more
on this page . If Philips was genuine about customer service they would have recalled this product. I will go back to a $49 Kmart slow cooker at least that way I won’t have 4 hungry kids to try and make another meal up for after I have had to bin $50 worth of meat ... Why don’t you contact Philips customer service on my behalf and request my money refunded in full plus reimbursement for the $50 worth of meat I lost .Philips S.Philips
Hi Jason. Thank you for your reply. We're sorry to hear that this All-In-One Cooker doesn't meet your expectations. We can imagine your disappointment. As quality is our priority, we'll do our best to... Read more
improve issues. For all information about refund, we recommend you to reach out to our team directly by phone 1300 363 391. Hopefully they'll be able to help you with this. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
itsjethro
- 6 reviews
ABSOLUTE PIECE OF GARBAGE.
Will not reliably pressurise irrespective of how it's assembled after use and it only assembled the one way.
Utter waste of money.
Burns meals unrecoverably whilst it futilely attempts to pressurise.
Purchased in August 2021 at Harvey Norman.
1 comment
Philips S.Philips
Hi there, thanks sharing this here. We're sorry to see you seem to have some issues with your Multi-Cooker. It seems a bit odd it burns meals, and we'd like to see if there's anything we can do about ... Read more
this. We'd be more than happy to look further into this for you. You can reach out to us directly at 1300 363 391 (AU), or 0800 658 224 (NZ). You can also reach out to us on Facebook, or Twitter (@PhilipsCare). We'd be happy to assist you further. Kind Regards,Similar opinion? Write a review on ieatwords.com.au!
Trev and Kerry MSouthern and Hills, SA
Food not cooked
Cooked on Slow Cook Low, 8hrs. We have had our machine for 6mths. Little used. But twice now the food is only part cooked at 8hrs. And we have had the lid lockup to. Just cannot get it open Lots of heavy persuasion got it to pop. I keep the lock mechanism lubed now.
Purchased in December 2021 at Harvey Norman Retail Stores - Appliances for $349.00.
3 comments
Philips S.Philips
Hi Kerry,
Thank you for taking the time to share your experience with us - that does not sound right at all and we'd like to see what's going wrong. For the undercooked food issue - could we double c... Read more
heck if you've made sure that there is no foreign residue on the heating element and the outside of the inner pot, before switching the appliance on?Thankyou Philips for replying.
Lets be very clear. This undercooked has happened more than once. We checked every detail out re the element. Nothing to be found.
The handle was in the open position forsure.
Philips S.Philips
Thanks for getting back to us, Kerry. We kindly advise you to contact our product experts directly via the below link for further assistance:
https://www.philips.com.au/c-w/support-home/support-con... Read more
tact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOOKING_CASimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Deluxe All-In-One Multi-Cooker HD2145/72 compares to other Slow Cookers
Know better, choose better.
brisdudeSouth East Queensland, QLD
- 5 reviews
- 4 likes
- Verified purchase
The Lid will not open here is the answer!
We have had this pressure cooker for a couple of months, I have used quite a few electric pressure cookers in the past and this one is not that different as in features like offering the slow cooking option as well as others etc, One issue is the lid locking when it should not! and I see others have had this problem also firstly calling Philips customer care is a waste of time, in fact, they are one of the worst customer care teams I have ever dealt with they are as usual overseas call centre who have ZERO product knowledge they merely look up...Read more
the manual and read the instructions while you are talking to them on the phone, the gentleman we spoke with gave us totally wrong information he did not even understand what pressure cooking was. Anyway, I'm not here to rubbish Philips call centre they take care of that themselves I just want to let people know that yes there is a design problem with the lid locking on this cooker even using it on the slow cooker function it can happen so an inconvenience yes! but if you can put up with it the unit will unlock after the appliance stops if you leave it for about 20 or 30 mins the lid will unlock and let you get your food out, What happens is the type of lid allows a combination of suction and pressure to build up even when not using pressure cooking setting and causes the lids mechanism to look. Its a shame Philips as the product looks great and would be great if this did not happen. I am sure the same call centre staff are the ones who respond to these reviews LOL.Purchased in April 2021 for $289.00.
3 comments
Philips S.Philips
Hi there,
We appreciate the elaborate review about HD2145 all-in-one cooker. We regret hearing that you run into this issue with the lid locking. This probably only happens when the pressure is relea... Read more
sed? Which team have you been in touch with, if we may ask? You should be able to reach our product specialists at 1300 363 391.No Phillips this problem happens with the lid locking not only when you pressure cook when you slow cock also, and the lid locks will not open until you turn off the unit and wait for 25 to 30 mins, T... Read more
his is also my second replacement unit so there is clearly a problem in design as the first one did the same thing and the retail store informed me that everyone has complained about the same issue either get a refund or put up with it!Philips S.Philips
Thanks for explaining the situation to us. We'd be happy to look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you ca... Read more
n contact our support team by phone on: 1300 363 391. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
weisydney
- 3 reviews
Pressure not get to the preset value randomly, Philips doesn't reply to my email
After 1 year usage, the problems coming.
1. When I choose to beef on the menu, there is at least 3 time the pressure can't go up to 60, it keeps heating but the timer never counts down.
2. When select cooking rice on the menu, it happens a couple of times, it takes a half hour and still showing "pressure up" and didn't progress. I stop it. The rice is cooked.
3. I select cooking rice on the menu, the pressure doesn't go up to the pre-set value 30, it flatuates 15-25, rice is cooked, but it tastes watery and is not as good as new.
I send the c...Read more
ooker to Philips nominated service center. After 2 weeks they just did a test to boil water and pressure goes up. But my cooker issue is that the cooker pressure doesn't go to the pre-set pressure value 30. Those guys don't mark down the 3 issues I told them, which is the basic step to diagnose the problem. they waste my 2 weeks and does a useless test. I reply to Philips customer care email which I have an open ticket with them(ref:_00Dw0Cp29._5002X2Npabb:ref). This time it takes 7 days but still got no reply. I disappoint their service.Purchased in May 2021 at Harvey Norman for $270.00.
1 comment
Philips S.Philips
Hi there,
Thanks for taking the time to write this review. We're really sorry to hear about the issue you're experiencing with your product and that our customer service team hasn't gotten back to you yet.... Read more
Could you please reach out to us via 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST), or contact us on social media (Facebook or Twitter @PhilipsCare)? We'd be very happy to help you there and see what we can do! We hope to hear from you soon. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
AnnieVictoria
Very disappointed with this product
The quality of this product is terrible. The lock system is poorly designed therefore there is a constant struggle with opening and closing the lid. (Ours jammed) Don’t recommend it
Purchased in May 2021 at Tens Machines Australia for $285.00.
1 comment
Philips S.Philips
Hi there, Annie. Thanks for taking your time to write this review. We're sorry to hear that the product didn't meet up to your expectations and we like to get in touch and see if we can help. Please c... Read more
ontact our colleagues directly via the below link: https://www.philips.com.au/c-w/support-home/support-contact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOOKING_CA We hope to hear from you soon.Similar opinion? Write a review on ieatwords.com.au!
SamSydney, NSW
- 6 reviews
Great product to eat clean and healthy
daily use for dinner. Set and forget feature is the best for weekdays dinner. Often used it for making soup out of beef/pork bone with maximum pressure to extract all the good stuff that's beneficial for your joints. I've plonked a whole mid size chicken into the cooker for a 20 min steam and it turned out really well.
Since its chestnut season now, I have used the cooker to make perfect batches of sweet soft chestnuts. Put your whole chestnuts in (cut a small slit on the shell), cover it with water, set for 30 minutes and 40 pressure. And yo...Read more
u will have one of the best tasting chestnuts with easy to peel shell. I find the pressure build up and release time perfectly reasonable. It takes its time to build up the pressure because it needs to boil the water and its content, then it needs to boil off more water to create steam as steam is the component that produces pressure. Higher set pressure value = more steam = longer time. On the long pressure release time, it may be a built in safety function that wouldnt allow too much pressure to be released at once, as a sudden huge cloud of heated steam might be dangerous. Next stop, trying to make yoghurt with the cooker. Cleaning is a bit tricky as sometimes you have to disassemble the metal lid and wash down the components one by one. The rubber seal also has to be reassemble in a certain orientation, but nothing too hard with a few practice run even for a butter finger like me. all in all, a wonderful/helpful addition to my kitchen.Purchased in March 2021.
1 comment
Philips S.Philips
This is very helpful to us as well as to the other users of this product, Sam. Thanks a lot for sharing your review here. We're glad to read that you're really happy with the appliance. Let us know if... Read more
there is anything that we can help you with. Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
Henry WSydney, NSW
- 2 reviews
Worst All-In-One Cooker
Very disappointed and very unhappy with this machine, worse part is I can’t return this product. It takes a very long time to to start up the pressure cooker and when it does the pressure release, it takes a long time. With normal pressure cookers, you can change the knob to let out all the pressure at once. This unit only has the slow pressure release and it takes 15-20 minutes or so for all the pressure to release. While it’s “warming up”, it takes 10 minutes for it to start the pressure. It’s a waste of time having to wait for my food to be ...Read more
done. The preset options gives you a time where food should be cooked and the pressure, be prepared that if you’re cooking for say “poultry” it should be done in 20 minutes but expect it to be about 40 from start to finish. If Philips is to make another multi-cooker I suggest to give option for fast release of pressure or slow release. One thing I like about this feature is the ‘Add Ingredients’ function. Wish I can return this unit. Also the lid comes with silicone seals which if you have stains from cooking your food such as beef stew or curry be prepared that those stains will not come or wash off the silicone seals.Purchased in March 2021 for $349.00.
1 comment
Philips S.Philips
Hi Henry, thank you for taking the time to share your thoughts and experience with the all-in-one cooker here in such great detail - we very much value your feedback and would like to look into this f... Read more
or you. Could you perhaps give us a call at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST), or contact us on social media (Facebook or Twitter @PhilipsCare), so we could take a deeper look and see how we can help? We'll be looking forward to hearing from you. Kind Regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Not HappySouth East Queensland, QLD
Don't buy this machine
We have tried to use the cooker for casseroles, curries and the like
It cooks well but the reciopes are universally VERY runny
The BIGGEST issue is that very slow pressure release, often over 20 minutes to release pressure
It would be quicker to use a sauscepan.
I wish I could take the damn thing back, or poke a hole in it- its crap
Purchased in February 2021.
2 comments
Philips S.Philips
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that the all-in-one cooker has not met your expectations, despite cooking well. It might be helpful to know that y... Read more
ou can tap the pressure release button to quickly release the pressure, instead of waiting until the cooker cools down naturally when the pressure keeping time has elapsed.the 20+ minutes IS the quick release doofus
Your product is faultly
Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Deluxe All-In-One Multi-Cooker HD2145/72 compares to other Slow Cookers
Know better, choose better.
MichelleWIllawarra, NSW
unsure if I’m going to be happy
Purchased this recently, it has taken me days to figure out how to cook plain rice. The ‘so called’ manual is useless, no cooking instructions at all for basic foods like rice etc.
Purchased in February 2021 at Harvey Norman for $349.00.
Similar opinion? Write a review on ieatwords.com.au!
2hrs to cook 20min soup from book
Tried to cook the soup out the book it comes with took 1hr to come up to pressure and then 40min to de pressure so we could eat it. Also tried to cook rice had to put it on 3 times to get it cooked as you can't change the time on it. Will be taking it back and getting something else.
Purchased in February 2021 at Myer Retail Stores.
1 comment
Philips S.Philips
Hi there, Calum. Thanks for taking your time to write this review. We're sorry to hear about the difficulties that you have experienced with our product. We like to get in touch and see how we can hel... Read more
p. Please contact our colleagues directly here for further assistance: https://www.philips.com.au/content/B2C/en_AU/support-home/support-contact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOOKING_CA Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Brian REast Melbourne
- Verified purchase
Should have been tipped off by the brand name "Philips".
Absolutely the worst appliance we have ever bought. The seal is almost impossible to fit, which is something you need to do every time you use the appliance. And no I am not a numbty ... I can assemble IKEA furniture, and disassemble and reassemble complex mechanical devices... you would have to have rocks in your head to buy this appliance. Total waste of nee $300.
1 comment
Philips S.Philips
Hi there Brian,
Thanks for taking the time to write this review. We're really sorry to hear about your experience with the Philips Deluxe and would love to talk to you about this and see how we can i... Read more
mprove the situation. We kindly ask you to call us on 1300 363 391 as we'd really like to see if we can do anything to make this better.Similar opinion? Write a review on ieatwords.com.au!
Unreliable
Have only used the pressure cooker twice and both times it would not build up any pressure.
Luckily I was able to still cook risotto when I used the pressure cooker for the first time. It just took much longer than it should.
Tonight I went to cook Barbacoa Beef and it was a disaster. Money now down the drain and no dinner.
Also, the first time I went to use it, I could not lock the lid. After a bit of research, I found that the seal had not been fitted properly and so I found out how to fit it via a YouTube video.
Will look to return it back to Harvey Norman as it is essentially useless. Cannot believe that a unit worth almost $300 does not work and has so many other bad reviews.
1 comment
Philips S.Philips
Hi Martin,
Thank you for taking the time to write a review. We can hear that you haven't had the best experience with this All-in-one-cooker. Seeing that you've returned the device, there's not much ... Read more
we can do right now. However, if you wish to discuss your experience further. Please know that you can contact us on 1300 363 391 (AU) or on 0800 658 224 (NZ).Similar opinion? Write a review on ieatwords.com.au!
JoeMelbourne
- 2 reviews
- Verified purchase
Love this!!
I got this from Myer during their Boxing Day sales. I have done two recipes so far and loved them both.
I used to own the Tefal cook for me, compared to this, the Tefal model is amateur hours! Everything with this machine is great, once I’ve figured how to operate it. The only part that was confusing was that rubber unit with the floater. You see, I removed it thinking it was just some sort of packing protector. Of course, this meant that the machine couldn’t pressurise! This really needs to be spelt out in the manual (as a listed component...Read more
), rather than the cleaning instructions in another section. Once I figured that one out, I have cooked a beef rendang, and a soup in it. Both turned out delish! The only criticism is those controls on the panel, they are a little confusing. But like everything else, there is a learning curve. Perhaps Philips would consider a touch screen option in the future to make this machine even better. The best thing about this? The quietness of the machine and the lack of smell (from cooking the curry), meant that I will be able to enjoy more complex recipes without worrying about cooking smells permeating my furnitures. The machine supports sauteeing, pressure cooking and slow cooking. I can now retire my other devices and just use this one. Now, if only Philips could put air frying function into this nifty unit...1 comment
Philips S.Philips
Hi there Joe.
Thanks a lot for sharing your review about this product. And we really appreciate your advice and suggestions. :) Let us know if you have any questions about the product, alright? We're listening. ... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
trish.thompson.77asked
We bought this machine back in November and we have terrible trouble with the lid as it keeps locking and won't open. Sometimes the lid is locked but it will tell you it is unlocked and you can't open the lid or use the pressure cooker . As it thinks the lid is unlocked. Last night we used the slower cooker function and then at the end of cooking it took us 30 minutes to get the lid to open. Even though we never locked the lid and it shouldn't of locke for slow cooking. Why would this keep happening?
4 answers
Philips S.Philips
Hi Trish,
We appreciate the time and effort you took in writing us a review about your All-in-One Multicooker. We are very sorry to hear that you are having trouble using it. It is indeed odd to experience this with your appliance. If you have the time, we kindly ask you to reach out to our product team through these lines: 1300 363 391 (Mondays to Saturdays from 7:00 am until 7:00 pm) in Australia and 0800 658 224 for New Zealand. You may also opt to coordinate with us via Facebook (https://www.facebook.com/Philips/) or Twitter (https://twitter.com/philipscare).
Looking forward to hearing from you soon. Have a great week!
Kind regards,
The Philips Australia Team
Thankyou. I did try to call Phillips but didn't get through to anyone. So we spoke to the lovely staff at the Harvey Nornam where we had bought it from and they told us to bring it in and they will replace it with a new one. So heres hoping we don't have any issues with the new one.
Philips S.Philips
Thanks for updating us on this, Trish. We are sorry to hear that you were not able to get a hold of a representative. Please know that due to the current situation, there may be a delay in answering the calls.
Kind regards,
The Philips Australia Team
marcoasked
hello,
i regularly use my Philips All in one multi. it work very well and i am happy. But just recently.
i noticed that it just turn off while i was steaming. then i thought there was no electricity as the Refrigerator beside where i was cooking it turned off too. but then when i turn on and check the lights there was a electricity.
so i check other outlet and it was working too.
so to continue my steaming. i transferred to another socket then again the Philips All in one multi just turn on a second and off. and the rest of the socket are not working anymore.
so i went out to check my fuse box to turn on it all.
so i tried again and i figure it out that once i use my Philips All in One multi it causes a electricity failure.
can you help me explain with this and what is your advice?
thank you.
Marco
1 answer
Philips S.Philips
Hi there Marco,
Thank you for sharing your experience with your Multi-Cooker with us. We're sorry to hear it seems to be malfunctioning, causing power failure. Surely, this should not be happening, and we'd like to investigate this for you further. Moreover, we recommend refraining from using the appliance for now.
Please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They're always happy to help!
Kind regards,
The Philips Australia Team
davidasked
I tried to use slow cook with time delay, it's not working, then I tried pressure cook with delay, it works well, why? does it mean that time delay only can work on pressure cook? but the manual says, only not available with sear and reheat.
3 answers
Philips S.Philips
Hi again David, thanks for your question. The time delay should indeed work with the slow cook mode selected. If this isn't the case on your model we advise you to reach out to our product team for further assistance. You can reach them on 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST for Australia. We hope this information helps you!
Kind regards,
The Philips Australia Team
got a refund, then bought a 2237!
update: owned a 2237 nearly 2 month, very nice pot, very happy, very good design and quality.
Philips S.Philips
Hi there, David.
We're glad to hear that you were able to exchange your product and that you're happy with the results.
Feel free to reach out to us whenever you've got a product related question. Our product team can be reached directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
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Philips S.Philips
Thanks for your kind words, Roseli. We are very happy to hear that you enjoyed your purchased, and we hope that the Multi-Cooker continues to deliver delicious meals! Cheers!
Kind regards,
The Philips Australia Team.