4 questions from our users
Michael M.asked
cleaning the blades how does the blue part attach
1 answer
Philips S.Philips
Hi Michael,
Thanks for reaching out. We would like to help you to clean your Philips shaver thoroughly. We therefore recommend you to our product team. You could contact our colleagues with the following phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST.
Kind regards,
The Philips Australia Team
Jasperasked
Can the rechargeable battery be changed on philips shavers?
3 answers
I dont think so. there is nothing in the manual about changing the battery. the unit is sealed and cannot be openned
No idea, but the Australian contact details can be found at Philips.com.au Is it still within the warranty period (2 years)?
Philips S.Philips
Hi again, Jasper. :-) We looked into it for you, and we found that, unfortunately, the battery cannot be exchanged. We're sorry to be the bearer of bad news. Please let us know if you have any other questions, we're always happy to help!
Kind regards,
The Philips Australia Team
Jasperasked
I have aphilips aquatouch wet and dry shaver(s5420/06). The click-on head keeps coming off while I am shaving.It is actually the whole head (the part which you remove to click on the trimmer accessory).It seems it is too loose. My shaver is guaranteed for two years and I have used it just over a year.I have always used philips shaver which always lasts several years but I am disappointed with this one. Can anything be done?
3 answers
i never had this problem. maybe something is broken in the latching mechanism or maybe you need to push it in tighter. if it is still under warranty, send it back to them
.
If you have your purchase docket/receipt, contact Philips and should it be broken they should be able to supply a new head. Note that the head needs to be clipped on at the back properly or it will not go on/stay on. Even if you don't have the necessary proof of purchase, contact them and see if they will help you. Do you remember if you registered with them for warranty after the purchase?
Australian contact details can be found at Philips.com.au
Philips S.Philips
Hi Jasper, thanks for bringing this to our attention and for sharing your experiences. We regret hearing that they have not been the best ones, though. Of course, the head's not supposed to come loose that easily, so we'd like to help you towards resolving this. :-) We recommend you to get in touch with the product specialists, so they can closely look into this. You can reach them via 0800 658 224 (NZ) or 1300 363 391 (AU). We hope the issues will be resolved soon!
Kind regards,
The Philips Australia Team
NWaasked
I have been looking for the head replacement for my partner and am having trouble. Am I able to get links to buy or shop to buy it from? I went to the shaver shop was told they don't sell it and it's an old model (despite being only 2 years old or less).
2 answers
Sounds a bit strange, I usually go to my local Shaver Shop, or failing that search online eg Amazon/eBay. I found a site called the Shaver Hut which did stock hard to find replacement shaver heads. Also, try the Philips website.
Philips S.Philips
Hi there,
We understand that it is inconvenient if you have a hard time finding replacement blades. We advise you to reach out to our product specialists on 1300 363 391 if you're located in Australia or 0800 658 224 if you're in New Zealand. Our specialists will be happy to help you further in your search!
Kind regards,
The Philips Australia Team
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