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Philips Sonicare AirFloss Pro/Ultra Questions & Answers
HX8331/01 (Grey), HX8331/02 (Pink), HX8462/01, etc...8 questions from our users
Antonio S.asked
Can the flossing still be used to brush your teeth?
2 answers
Flossing only blast over the surface of your teeth, I think if U could also brush you teeth that would be better
Philips S.Philips
Hi Antonio,
Thank you for reaching out to us. You ask us a good question here, but the answers is unfortunately that our AirFloss devices aren't designed for the purpose of brushing your teeth. If you'd like a toothbrush, then you may want to take a look at our Sonicare line of electric toothbrushes: https://bit.ly/2RFf9bT. We hope this helps, if not, then please feel free to reach out to us via 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We'll be happy to help.
Kind regards,
The Philips Australia Team
Pia H.asked
Where ca I get a new battery for it?
4 answers
Get a friend to check the company website
Philips S.Philips
Hi, Pia. Thanks for your question. Your Philips Sonicare AirFloss comes with a built-in rechargeable battery that cannot be replaced. We recommend that you only remove the battery at the end of your product's life. If you need any further information about the battery, feel free to get in touch with our customer support. You could contact them on 1300 363 391 (AU) or on 0800 658 224 (NZ). Alternatively, you could also reach out through social media.
Kind regards,
The Philips Australia Team.
Thank you very much for your information.Quess the battery has just completely died now - time for a new Airflosser!
Lee Yean L.asked
Hi, I have just received a replacement for my Hx8340 as mine one stop working as well. Unfortunately, the old nozzles I have does not fit the replacement unit. I wonder why this happens. How to make sure that the new nozzles that I purchase would fit the replacement unit and not the old one? Totally confused.
1 answer
Philips S.Philips
Hi Lee. Thanks for reaching out to us. It's a bit odd that your nozzles won't fit on the replacement unit you've received. We'd be happy to look into this for you, and make sure you can find the right nozzles. You can reach out to us directly at 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to hearing from you.
Kind regards,
The Philips Australia Team
gullapalliasked
I bought Philips Sonicare about 9 months ago from a dentist. It worked well for few times. Then I used mouth wash into it and used once. Later it never worked. It is dead since then (no light or no sound). I am not sure whether it is battery or what. It is still lying like that since then. I could not even open to check battery. Any advise or help?
2 answers
You can contact Philips under the warranty & they will replace it. They cannot be repaired.
Philips S.Philips
Hi there,
Thank you for sharing your experience with us - we regret hearing that your Airfloss won't work anymore, and we'd like to see what the issue is. You're more than welcome to ring us at 1300 363 391, or to send us a message on Facebook or Twitter (@PhilipsCare) - our team will do their best to assist you with this as soon as possible. Thank you!
Kind Regards,
The Philips Australia Team
Flosserasked
Why is my airfloss ultra not giving any air now it is only 8 months old?
3 answers
Philips S.Philips
Hi there,
Thanks for reaching out to us with this question. We'll gladly have a look at the issue.So if we understand correctly, there is no air/spray coming from the nozzle? Do you hear some kind of strange sound when you press the button? It may be that the internal parts of the product are clogged. You can try to clear them by putting hot water in the water reservoir and to spray at least 50 times. Let us know how that works out alright?
Kind regards,
The Philips Australia team
We have tried hot water and let it stand before hitting the air/water button 50 times, there is no noise at all and if you shake it you can feel water drops from the head, it seems like it is dead and has been on charge for 2 days without trying to use it..it is a fabulous machine when it works,
My 1 st one died after 2 years but 2 people were using it. Thisoneisonly 8 months old and one user.
We have tried your hot water and let it stand for 5 minutes before hitting the button 50 times as suggested, the Flosser appears dead there is no noise or green lights even after charging for 5 days. This product is faulty and this is my second one in less than 3 years.
Meiasked
I bought one last week, today I started to use it today .After I charged full electricity, it is not working. What can I do ?
3 answers
same thing happened to me after 3 weeks. I note one writer dropped their one, and it started working agains, but I wouldn't recommend that (nudge nudge, wink wink), I'd ring Phillips and organise to post it back. at approx. $200 it needs each unit need to be more carefully tested before being packed for sale.
Just of interest, do the bottom lights on the dial go on, is the nozzle unblocked; and did you charge for a full 24 hours before using?
BTW I really liked the product when it was working, and am so hoping they can fix it, as this product was small enough to be portable, all the other ones had big bulky reservoirs and I wanted something to carry when I travel.
Good luck, but go back to the store or ring Phillips.
Cheers
Rob
1300 363 391 Call their helpline...they are really quite helpful
Philips S.Philips
Hi Mei,
Sorry to hear your AirFloss broke down after only a week. As Michaela already mentioned, please call 1300 363 391 to get in touch with our product specialists. They might be able to help you out with this. :)
Kind regards,
The Philips Australia Team
Irvingasked
My daughter got your product from an Orthodontist locally who has since moved. Not too long after receiving the unit it started to malfunction spraying intermittent, not the pulse but the delivery of water. Can anything be done? Irving LeePack [email removed]
1 answer
Philips S.Philips
Hi Irving,
Thank you for reaching out here. How unfortunate that your daughters' Airfloss isn't working as it should. We suggest contacting our product team directly to discuss this further. For Australia you can dial 1300 363 391 or 0800 658 224 for New-Zealand.
Kind regards,
The Philips Australia Team
Barbara C.asked
I'm am very disappointed with Phillips Sonicare AirFloss. Six months ago, I ordered my unit on Ebay, because it was so reasonable. Then it just stopped several weeks ago. I thought I needed a new nozzle. Now I am stuck with 3 new nozzles and the unit is dead. What should I do?
2 answers
Philips S.Philips
Hi Barbara,
We can only imagine your disappointment right now. We would recommend to contact our colleagues at 1300 363 391, option 4 (for Australia), or at 0800 658 224, option 4 (for New Zealand). Maybe they are able to help you!
Thanks for answering. The unit is working. I'm guessing I didn't charge it enough.
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