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Philips Sonicare AirFloss Ultra HX8340 Questions & Answers
3 questions from our users
Pia H.asked
Where ca I get a new battery for it?
4 answers
Get a friend to check the company website
Philips S.Philips
Hi, Pia. Thanks for your question. Your Philips Sonicare AirFloss comes with a built-in rechargeable battery that cannot be replaced. We recommend that you only remove the battery at the end of your product's life. If you need any further information about the battery, feel free to get in touch with our customer support. You could contact them on 1300 363 391 (AU) or on 0800 658 224 (NZ). Alternatively, you could also reach out through social media.
Kind regards,
The Philips Australia Team.
Thank you very much for your information.Quess the battery has just completely died now - time for a new Airflosser!
Lee Yean L.asked
Hi, I have just received a replacement for my Hx8340 as mine one stop working as well. Unfortunately, the old nozzles I have does not fit the replacement unit. I wonder why this happens. How to make sure that the new nozzles that I purchase would fit the replacement unit and not the old one? Totally confused.
1 answer
Philips S.Philips
Hi Lee. Thanks for reaching out to us. It's a bit odd that your nozzles won't fit on the replacement unit you've received. We'd be happy to look into this for you, and make sure you can find the right nozzles. You can reach out to us directly at 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to hearing from you.
Kind regards,
The Philips Australia Team
gullapalliasked
I bought Philips Sonicare about 9 months ago from a dentist. It worked well for few times. Then I used mouth wash into it and used once. Later it never worked. It is dead since then (no light or no sound). I am not sure whether it is battery or what. It is still lying like that since then. I could not even open to check battery. Any advise or help?
2 answers
You can contact Philips under the warranty & they will replace it. They cannot be repaired.
Philips S.Philips
Hi there,
Thank you for sharing your experience with us - we regret hearing that your Airfloss won't work anymore, and we'd like to see what the issue is. You're more than welcome to ring us at 1300 363 391, or to send us a message on Facebook or Twitter (@PhilipsCare) - our team will do their best to assist you with this as soon as possible. Thank you!
Kind Regards,
The Philips Australia Team
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