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Philips Sonicare DiamondClean HX9352/04 (Black) Questions & Answers
3 questions from our users
Simon Hallasked
Hi, my Sonicare no longer turns on. The charging light constantly slowly flashes when it is on the charger, and all the lights come on when I take it off the charger, and nothing happens when i push the switch to turn it on.
2 answers
This happened to me also in the past few weeks. Philips were kind enough to replace via phone.
Philips S.Philips
Hi there, Simon. Thanks for asking. That doesn't sound good and we like to get in touch and see how we can help, but we like to do some troubleshooting first. Have you tried charging the product for 24 hours straight already? This will reset the product and may solve the issue. If this doesn't work, please contact our colleagues directly here for further assistance: https://www.philips.com.au/c-w/support-home/support-contact-page.html#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA
Kind regards,
The Philips Australia Team
LizJasked
We're having a very noisy problem with our black DiamondClean. We've replaced the heads as per Philips advice online, so we know it is not that...
Unfortunately now when brushing our teeth, it's so loud it sounds as if there's a hedge trimmer being used in the ensuite!! The other morning I used it without turning on so as not to wake my sleeping husband. This is not ideal!! Any ideas?
2 answers
We had the same issue. We were able to fix it temporarily using the advice in this video: https://www.youtube.com/watch?v=G-2QBRPq7DE&t=565s
But it appeared something was broken in our case and only extended its life by about 6 months. If you're still on your warranty I'd send it back.
Thanks Piet. My husband contacted Philips and they've resolved the issue for us by sending us a replacement handset unit. It's so nice to be back to brushing our teeth in peace & quiet!!! Philips really looked after us!
Torasked
Does all that intense agitating remove enamel from the service of the teeth?
3 answers
I don't think so, the vibration isn't that strong and the toothbrush is light and soft.
Not that I am aware and I certainly have had no problems with this and I have been using electric toothbrushes for many years.
Philips S.Philips
Hi Tor. Thanks for submitting your question here. We would like to refer you to our product experts. You can contact them at 1300 363 391, option 4 (for Australia) or at 0800 658 224, option 4 (for New Zealand). If you are from another country, please say so. Then we can find other colleagues who are able to assist you with the question.
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