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Tim C
- 2 reviews
Mine broke several times
18 months in I have had three new toothbrushes and multiple charging stations replaced. This toothbrush is poorly made and I would not recommend it. When it works, it's good but when it doesn't it's not worth the expensive price tag.
Purchased in October 2021.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
TimboSouth East Queensland, QLD
- 4 reviews
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
So many problems, so much expense!
This is an expensive toothbrush to own and run. My toothbrush stopped working and I have 9 brushheads. My only option? Buy a new one or throw the heads out.
Purchased in April 2021 at Shaver Shop for $280.00.
20 comments
Philips S.Philips
Hi Timbo,
Thanks a lot for taking a moment to share some thoughts on your experience with the DiamondClean. We're really sorry to hear that your Sonicare seems to have stopped working. If you haven't... Read more
already - we'd definitely like to encourage you to get in touch with us to see what we could do help out in this situation. You could reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ). Our hope is that no such thing like throwing the brush heads out would be necessary.
Hello Philips Australia Team,
No, I had not contacted you via your 1300 number as I was unable to locate any channel of support via the Philips Australia website. So, thank you for providing the numbe... Read more
Philips S.Philips
Hi Timbo, thank you for sharing your honest feedback. We're sorry about your broken Sonicare toothbrush and we understand your frustration. Please know that my colleagues and i are happy to discuss th... Read more
is, and any additional questions you may have. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ)Similar opinion? Write a review on ieatwords.com.au!
damian
- 2 reviews
Excellent clean just not as durable as your old oral B
These clean your teeth much better than previous electric toothbrushes. They're not cheap but worth it. I had an issue with mine, and it was replaced under warranty with no fuss. Just don't expect it to be as sturdy as an oral B
Purchased in March 2021.
1 comment
Philips S.Philips
Hi there, Damian. Thank you for reaching out. We're very sorry to hear that your Sonicare has broken, and therefore hasn't lived up to your expectations.
Since we understand that this must be inconve... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9352/04 (Black) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Bek L.South East Queensland, QLD
How did I not know about this sooner!
I'm super busy and my teeth get a little avoided at times. Now I know my teeth ARE getting the best clean in minutes. So I can continue my busy day and not worry. Best toothbrush I've encountered!
Purchased in October 2021.
1 comment
Philips S.Philips
Hello Bek,
Thanks for your review. We're glad to hear that the Sonicare DiamondClean has been very helpful to keep your teeth clean. Please know that you can always reach out to us whenever you've g... Read more
ot a question. You can reach out to our team on 1300 363 391 (AU) or 0800 658 224 (NZ) for assistance. Our colleagues will be able to help you further.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MAli17Perth, WA
- 4 reviews
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
Good Toothbrush
I travel a lot and this toothbrush has been a savior for me, the charge lasts really long for me. It is very easy to travel with as well. As for the oral health, my dentist recommended it to me so that covers that for me. It
Purchased in September 2021 at Amazon for $289.00.
1 comment
Philips S.Philips
Hi MAli17, thanks a lot for your concise review! We're really happy to hear that you enjoy your DiamondClean so much. :) We wish you a lot of nice trips accompanied by your favorite brush.
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
H WAU
- 21 reviews
pretty good but I wish it could last longer (mine broken in less than 3 years)
easy to carry for travel, cleans well, recently the power button on mine doesn't work anymore, so it's not turning on anymore, tried to clean it, but it didn't help. Consider it's nearly caused $300, I was expecting it could last longer, not just 2 years.
Looked at others experience with Philips customer support, I probably wont waste time on that, its time to try Oral B for me
1 comment
Philips S.Philips
Hi there. Thanks for sharing your experience with us here. We're glad to hear that your Sonicare is easy to carry for travel, and cleans well. However, it's a pity to hear that you've been experiencin... Read more
g difficulties with the power button. We can imagine how frustrating this must be for you as you expected it could last longer. We recommend you to reach out to us on Facebook or Twitter. We'd be more than happy to see what we can do to help you. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
PhantomfishoCanberra 2600, ACT
- 3 reviews
It started well...
I was very pleased with this unit at first. The design of the head is much more comfortable than my old OralB, due to the lower profile. It cleaned thoroughly and effectively, and was the best electric toothbrush I've owned. Battery life is excellent.
18 months down the track and I am back to my cheap old OralB. If I apply the slightest pressure to my teeth, the vibrations stop being transmitted to the head and it makes a sound like it's internal 'gears are slipping'. It's totally ineffective as a toothbrush.
It's still under warranty, so I con...Read more
Purchased in November 2021 at Harvey Norman for $229.00.
2 comments
Philips S.Philips
Hi there,
Thanks for sharing this here. It's unfortunate to see you've been having some issues with your DiamondClean, and aren't totally happy with how your warranty claim is being processed. Feel f... Read more
ree to reach out to us on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand. We'd be happy to look into this for you.Hi, I rang the 1300 number and repeated the conversation I had previously over your online support chat. I promptly responded to the follow-up emails with the requested details. Having heard nothing f... Read more
or three days, I rang again today, and was told the case operator had been away and nothing had happened. Apparently, someone will follow this up now. It's nice to place helpful sounding comments against negative reviews. If your back-end customer service does not support your comment, your offer of help has a very hollow ring.Similar opinion? Write a review on ieatwords.com.au!
Mrs BrownGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
Best on the market!!
Although this is an expensive toothbrush I am extremely pleased with my investment. Unlike other toothbrushes I researched, this one has a multitude of features. The ones I like best are the speed control, the different settings (tongue clean etc) and the charging glass.
For a quiet, highly effective and top of the range toothbrush this one ticks all boxes. It makes my teeth feel smooth and clean and has removed coffee stains.
Highly recommended!
Purchased in May 2021 at Shaver Shop.
1 comment
Philips S.Philips
Hi there,
Thank you so much for taking the time to share your thoughts here - we're delighted to hear that the DiamondClean has been a helpful and effective addition to your everyday life. Happy brushing!... Read more
Kind Regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Elin B.
- 2 reviews
Great product quality
Before I bought this I used just a basic manual toothbrush but was recommended by my dentist to get and electronic one. After choosing this one I will never go back. My mouth feels so much cleaner and the charges last for ages
Purchased in June 2021.
1 comment
Philips S.Philips
Hi Elin, it's lovely to hear that you've been using the device and that you like it so much. :-) Many thanks for sharing it here, we appreciate it!
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9352/04 (Black) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
antkeyGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 1 like
good product
It's expensive but after 2 years of use I am pretty happy with it. It cleans very well better than my previous one (different brand), the battery life is quite good and it has different mode to choose from, absolutely love it.
Purchased in December 2021 at Harvey Norman for $299.00.
1 comment
Philips S.Philips
Thanks for your review, Antkey. We appreciate you've taken a moment to share your thoughts on this Sonicare. Keep on brushing in a free world!
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
HANASydney, NSW
- 4 reviews
Too expensive
It is actually so expensive but i still bought it because i want my teeths to be healthier and cleaner. love there is a lot of mode that you can choose from, but sometimes you might not know what to pick
I also like the app, which is pretty convenient to keep your teeth clean
Purchased in May 2021.
1 comment
Philips S.Philips
Hi there, Hana.
Thank you for sharing your honest feedback with us here about your Sonicare. It's great to hear that you love having multiple modes to choose from, and that you like to use the app as... Read more
well. Here's a link to the product page where you can read all about the different modes: https://bit.ly/2BWGMFf. Hope this will give you a better understanding of the modes. Keep on brushing!Similar opinion? Write a review on ieatwords.com.au!
tanyaSydney, NSW
- 4 reviews
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
LOVE IT
The main reason I bought this is because I was attracted by the 5 brushing modes, it has up to 3 weeks battery life which is quite long! I love the charging travel case which is super convenient! It is easy to handle and I really feel like my teeth is becoming much more healthy now than before!
1 comment
Philips S.Philips
Hey there Tanya. We're really happy to hear that you're so happy with your Sonicare DiamondClean. After all it is our most sophisticated Philips Sonicare ever! We hope you can enjoy clean white teeth ... Read more
for a long while still. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Product is good with questionable cash back program
the most expensive toothbrush i’ve ever bought. Thought it’s for my health so guess it’s worth it. I used oral B before and so far I don’t see much difference. This product does have that 2 mins timer which oral B doenst, it also has a very sleek design plus glass charger and traveller charger. Great way to impress your guests when they come over. The only thing is their cash back program doesn’t seem to be user friendly. The website takes you around the circle and takes you back to the original screen that tell you to hit the “cash back program available”. I’m not sure if it’s philips’s Website fault or is this intentional. I mean if it’s too hard, people probably just give up on the process. I know I did.
1 comment
Philips S.Philips
Hi Jiky, thank you for sharing your experiences with the DiamondClean here. Great to hear you choose our Sonicare! If you require further assistance regarding our cashback program, please feel free to... Read more
reach out to us by phone (AU: 1300 363 391, NZ: 0800 658 224). Our Customer Care team is happy to help you there. Thanks in advance, we hope to hear from you soon. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
punditWestern District, VIC
- 18 reviews
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
Great product - for charging and keeping charge. The brushing ability and oral health is fantastic
We have used some other electric toothbrushes over the years, and they have been good. This time before we traveled overseas I wanted to find toothbrushes that could maintain a charge and be charged on chargers accepting 110v and 220-240v which has always been a pain. Our Australian brushes wouldn't charge in US or Canada for instance. These brushes use the same charge voltage as our phone and tablets, so we didn't have to chase up anything.
The Sonic brushes use lithium batteries and familiarity with modern battery powered tools and the...Read more
like gave us great confidence. Try not let them get too flat before charging, but USB chargers will top them up through the case while away from home. Even the batteries so common today. On watching the YouTube videos we reckon out oral health has improved, the teeth feel cleaner and I feel sure they look cleaner too. The dentist hasn't been to mine, but the ability of the brush to clean teeth gives me great confidence he would be pleased. The cost is high but these Sonicare brushes fit the bill for their charge-ability and their cleaning ability make them the top product for us1 comment
Philips S.Philips
Hi there,
Many thanks for taking the time to share your thoughts and opinions on your Sonicare here. We're glad to hear your dental health seems to have improved, and of course, that the battery of ... Read more
your brush has been able to keep up while traveling. Happy brushing!Similar opinion? Write a review on ieatwords.com.au!
DavidMelbourne
- 5 reviews
- 2 likes
Great Experience
My wife bought me this product 1 year ago and I felt that it did progressively improve my oral health, It was obviously hard to get used to in the beginning but I actually liked it as it would never hurt your gum like a normal bruch would if you went hard enough. It's super easy to charge and will last you days and up to weeks depending on how much you use it.
My wife actually got hers broken last month and didn't have receipts, called up and was sent a new one right away. Great customer experience and after service. Well done!!
1 comment
Philips S.Philips
Hi there, David,
Many thanks for sharing your experience here. We're glad to hear both you and your wife are happy with your Sonicare brushes. We appreciate your feedback, and we wish you all the best. Happy brushing!... Read more
Kind regards, The Philips Austalia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9352/04 (Black) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Blake NolanMeadow Flat
- 2 reviews
Best Sonic Toothbrush ever.
Great product. My teeth look and feel cleaner and healthier. My dentist agrees too. I would highly recommend this product if someone is looking to get an electric (sonic) toothbrush. The battery lasts a decent amount of time where you don't have to constantly charge it. The toothbrush remembers your settings you choose for each individual type of brush head that you use for that specific purpose the toothbrush head is designed for.
1 comment
Philips S.Philips
Hi there. Thanks a lot for your recommendation, it means a lot to us! We appreciate you took some time to share your experience here, and we're very glad to hear it has been such a positive one. :-) Kind regards, the Philips Australia Team.
Similar opinion? Write a review on ieatwords.com.au!
BrodieOOTHA
- 4 reviews
Highly recommended
The price is, frankly, pretty insane. However, if you decide to buy it, you can rest assured that you're getting something high-quality.
If you are transitioning from a manual toothbrush to this (which is exactly what I did), expect your first few uses to be a little unpleasant. As the brush head does its thing, it vibrates so intensely that it tickles the more sensitive parts of the mouth. This goes away; you just have to tough it out.
1 comment
Philips S.Philips
Hi Brodie,
Thank you for taking the time to leave this review here. We're glad to hear you're satisfied with your Diamondclean. It can indeed take a few brushes before your teeth and gums get used to... Read more
the vibrations of the toothbrush. Happy brushing. :)Similar opinion? Write a review on ieatwords.com.au!
HayleyAU
- 3 reviews
- 3 likes
This is amazing
There is nothing better than getting into all the grim and food in between your teeth, an electric toothbrush is magical I use it for this exsact purpose, this way my arm doesn’t get tired from scrubbing it doesn’t it all for you :) I will never go back to a normal toothbrush again!
1 comment
Philips S.Philips
Hi there,
Thanks for leaving your review here. We're happy to hear your Sonicare has been such a valuable asset to your daily dental care routine. :) Thanks for the kind words, and happy brushing! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Tim BSA, 5007
- 3 reviews
Feel fresh everyday
It’s a really good toothbrush. I really like the fact that you can monitor how you clean your teeth via the app. The only issue is the fact that you’ve got to keep the app open to synchronise your brushing. I wish they add a fonction where you can sync your data every week.
1 comment
Philips S.Philips
Hey there,
Thanks for taking the time to share your thoughts and opinions on your Sonicare with us. :) We're happy to see you find the app beneficial, and we've noted your feedback. Many thanks again, and happy brushing! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Baileyperth
- 11 reviews
this toothbrush is amazing
this toothbrush has improved my oral health and I haven't had to floss, but I still need to. I like the charge life of this product, it lasts for 2-3 weeks. My toothbrush is really easy to store in the charging glass
1 comment
Philips S.Philips
Hey there,
Many thanks for sharing this here with us. It is our aim to be a healthy addition to your dental care routine, so it's great to hear this has been the case for you. Happy brushing!... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Simon Hallasked
Hi, my Sonicare no longer turns on. The charging light constantly slowly flashes when it is on the charger, and all the lights come on when I take it off the charger, and nothing happens when i push the switch to turn it on.
2 answers
This happened to me also in the past few weeks. Philips were kind enough to replace via phone.
Philips S.Philips
Hi there, Simon. Thanks for asking. That doesn't sound good and we like to get in touch and see how we can help, but we like to do some troubleshooting first. Have you tried charging the product for 24 hours straight already? This will reset the product and may solve the issue. If this doesn't work, please contact our colleagues directly here for further assistance: https://www.philips.com.au/c-w/support-home/support-contact-page.html#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA
Kind regards,
The Philips Australia Team
LizJasked
We're having a very noisy problem with our black DiamondClean. We've replaced the heads as per Philips advice online, so we know it is not that...
Unfortunately now when brushing our teeth, it's so loud it sounds as if there's a hedge trimmer being used in the ensuite!! The other morning I used it without turning on so as not to wake my sleeping husband. This is not ideal!! Any ideas?
2 answers
We had the same issue. We were able to fix it temporarily using the advice in this video: https://www.youtube.com/watch?v=G-2QBRPq7DE&t=565s
But it appeared something was broken in our case and only extended its life by about 6 months. If you're still on your warranty I'd send it back.
Thanks Piet. My husband contacted Philips and they've resolved the issue for us by sending us a replacement handset unit. It's so nice to be back to brushing our teeth in peace & quiet!!! Philips really looked after us!
Torasked
Does all that intense agitating remove enamel from the service of the teeth?
3 answers
I don't think so, the vibration isn't that strong and the toothbrush is light and soft.
Not that I am aware and I certainly have had no problems with this and I have been using electric toothbrushes for many years.
Philips S.Philips
Hi Tor. Thanks for submitting your question here. We would like to refer you to our product experts. You can contact them at 1300 363 391, option 4 (for Australia) or at 0800 658 224, option 4 (for New Zealand). If you are from another country, please say so. Then we can find other colleagues who are able to assist you with the question.
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Philips S.Philips
Hi Tim, thank you for taking the time to share your experience with us. We regret hearing that your DiamonClean toothbrushes didn't last long. We would like to to take a closer look at this. Feel free... Read more
to reach out to us on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand. We hope to hear from you soon. Kind regards The Philips Australia Team