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Philips Sonicare DiamondClean HX9352/04 (Black) (page 3 of 5)
Reviewer Photos & Videos
Cath ParkerHobart, TAS
- 2 reviews
All or nothing
My sonicare was just out of warranty when it stopped working. It 'buzzed' but did not vibrate enough to clean my teeth. I was happy to buy a replacement wand or pay to have it repaired but was told that was not possible by the support team. I would like to keep using but not keen on paying out $317 for all the other bits like the charging unit, spare brushes and travel case. I guess it's back to Oral B for me.
4 comments
Thanks for your reply. I just think you should sell replacement parts for this product. Eg what if you accidentally leave the charging unit at a hotel or drop the glass charger and smash it on the flo... Read more
or? It would be good to be able to purchase the various components rather than spend another $319 on the complete suite of products. That's all I'm saying. Regards, Cath ParkerPhilips S.Philips
Hi there, Cath. Thanks for your response. We do have an Online Spare Part Shop but this is for Australia only. We're not sure where you're located? This is the website: http://www.parts.philips.com.au... Read more
. Please let us know if we can help you with anything else. Kind regards, The Philips Australia Team
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Excellent toothbrush but only lasted 18 months !!
I really like how clean my teeth felt and looked after using this toothbrush. I am however extremely disappointed in the fact that this is my second Phillips electric toothbrush (the last one was the white one and lasted 2 years) that has stopped working after only 18 months !! Surely given how much it cost, you would expect it to last longer. I am extremely frustrated and unhappy at the prospect of having to purchase another one so soon, this clearly wasn't my expectation
1 comment
Philips S.Philips
Hi Alison,
We appreciate that you took the time and effort to enlighten us with your feedback. That means a lot. We regret to hear that your positive feelings towards the brush turned 180 degrees! Do... Read more
n't give up on us just yet though. There may be something we can do to help out. We'll send you a private message, asking for some personal details. It would be great if you could share those. Our Sonicare team would like to contact you personally to check if there is anything we can do. Would be great if we can make you a happy customer after all, wouldn't you agree? :)Similar opinion? Write a review on ieatwords.com.au!
Roslyn Anne StebbingsAU
- 2 reviews
- 2 likes
Short life
I had this toothbrush for 13 months. It gave a great clean but then it started turning itself on and flattening the charge. When I tried to charge it, it charged for a couple of hours the turned itself on again. I threw it away and bought a cheaper one as 360 dollars is too much if you have to replace it every year or so
1 comment
Philips S.Philips
Hi Roslyn,
Thank you for your feedback. We're sorry to hear you had a bad experience with your Sonicare. We wish you didn't throw away the Sonicare, as we would have loved to help you out. In case you... Read more
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Find out how Philips Sonicare DiamondClean HX9352/04 (Black) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
RchlCSydney
- 5 reviews
- 1 like
Not worth the extra money
I’ve had decent electric toothbrushes in the past that were around a third of this price of this unit, but I take my oral health seriously so I thought I’d splash out to get something that’s top of the range, but I have been disappointed.
I think the cleaning is great, but not significantly different to other brushes I’ve used which were under $100, so essentially the additional cost is for all the bells and whistles that this brush comes with and that’s where I feel let down.
· The glass charging cup seems like a nice touch, but ...Read more
it worked intermittently and I often used to come back to an unusable brush. Then when I broke the glass I realised it would cost $45 to replace which isn’t going to happen! · The unit is not very good at indicating when it needs to be charged – I do get the odd double vibration, but for the most part it usually dies mid-clean. More warning would be useful, or how about a rear-facing display that would be easier to see in the mirror? · The additional functions all seem a bit gimmicky – I’ve never used them5 comments
Philips S.Philips
Hi there,
Thank you for your elaborated review. We like to hear that you think the cleaning is great, but it's a pity to hear about your other experiences. Your feedback is much appreciated and hel... Read more
pful - the charging indicator that can be seen in the mirror is indeed a good idea.Thanks for your response - I'll happily settle for a share of the royalties for my rear-facing display idea!
Philips S.Philips
Well, you might want to reach out to our Simply Innovate team! http://www.simplyinnovate.philips.com/
Kind regards,
The Philips Australia Team
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LOVe this toothbrush, BUT.......
I love this toothebrush! I am very particular about the brushes ive used in the past. This toothbrush makes my mouth feel so clean. My dentists have complemented on how clean my teeth are. Unfortunately i have had TWO of these brushes stop working. the first one was the white one, it stopped roughly after two years. The current one is the black one, and it just stopped working roughly under two years of having it. I am so bummed. For the price, i cant see myself purchasing a third one and risk having it go out also after two years or so. I may have to try another. :(
1 comment
Philips S.Philips
Hi Denise,
Thank you for leaving a review about your Sonicare DiamondClean toothbrush on Product Review. We're pleased to hear you are satisfied with the results. Great to hear you even received compliments from your dentist! ... Read more
It is a pity to hear two Sonicare toothbrushes have stopped working. We'd like to see if there's anything we can do for you. Could you please contact us at 1300 363 391? You could also contact us on social media. Leave us a message on Facebook or Twitter @Philipscare. We'll await your reply! Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
shanexu3Perth, WA
- 115 reviews
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
Works well
I purchased my Philips Sonicare Diamondclean toothbrush from Harvey Norman after my trusty old oral B finally stopped working. It was on sale at the time, but at $279 I believe this is still quite a lot to pay for a toothbrush.
The first time I used it I noticed how slim the head was because it was easy to get around in my mouth. My old oral B had a lot bulkier head. The philips brush head does not fill with water like the oral B head used to. My teeth feel and look cleaner.
The charging cup is great design and the USB charger and carr...Read more
y case means I can take it on holidays. The reliability of Philips products have really let me down over the years, from my Philips 68cm TV that stopped working after just a few years to my multiple Philips 2 in 1 steam mops that stopped working just after the warranty had expired. I hope it is different this time round because I enjoy using this electric tooth brush.1 comment
Philips S.Philips
Thank you for your review here, great to hear you enjoy using the Diamondclean! Let’s see whether the next time you visit the dentist your feeling of cleaner teeth will be confirmed. :-) Please know t... Read more
hat if anything should happen to your Diamondclean you can always reach out to our team at 1300 363 391. Take care! Kind regards, the Philips Australia team.Similar opinion? Write a review on ieatwords.com.au!
PaulThe Mallee, VIC
- 42 reviews
- 4 likes
This Cordless Toothbrush is Great BUT the Replacement Heads cost a FORTUNE!!
The unit itself operates just as described on the Philips Website. I am the only one that used it - charges well - runs well although a little noisy - it is reliable - and looks good (Not that this is really important). The MAJOR issue is the cost of replacement heads. Just as an example - at Shaver Shop it will cost you $39.95 AUS with $10 Postage for 3 x Genuine Replacement Heads - this is, in my opinion, ridiculous!!! That's nearly $17 per replacement head. What is Philips thinking?? The cost of the whole unit is also far too high in my opin...Read more
ion - and then you continue to pay each time you need to replace the head with a genuine part to the tune of $17. Well Philips - when this one dies I will definitely be doing my research on similar products that don't cost an arm and a leg for replacement heads!! This I can promise you!!2 comments
Philips S.Philips
Hello Paul,
Thank you for writing your review and we're glad to read that you think the Sonicare is great. ... Read more
However, we can imagine your concerns regarding the price of the replacement heads. We try to find a good balance between quality and price. Three replacement heads indeed cost around $39.95 in Australia, but please keep in mind that you can use those three heads for nine months in total before you need to replace them again. We appreciate your feedback, as it is very helpful to improve our products, services and our price/quality ratio. Kind regards, The Philips Australia TeamThanks for your reply. In my experience the brush heads last approx. 6-8 weeks max. That means replacing the head 6 x times a year!! Too expensive in my opinion!! Will be looking at other options when this one finally runs out of battery power.
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popster653Sydney, NSW
- 10 reviews
Warranty claim process is very good
My Diamond Clean toothbrush malfunctioned after about 18 months usage. I lodged a warranty claim on Monday and received a new brush on Wednesday. It's never good to have a problem but Philips acted without fuss and very quickly. Excellent!
1 comment
Philips S.Philips
Thanks for the kind words and if you somehow come across any problems in the future, you know where to find us. Thanks again :)
Kind regards,
The Philips Australia Team
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DuelSydney
- 8 reviews
Recommended by my dentist
My old electric toothbrush finally broke. I had a dental appointment for a checkup and mentioned that I was just using a manual brush until I could get another electric toothbrush.
I was going to just get the same one as I had previously as it made my teeth feel much cleaner than if I were to just use a manual brush but my dentist recommended this brand. She said the physical movement of the sonicare was much better for my teeth and gums than the electric brush I was using.
My old brush (that had a round oral b brush head) would rotate ba...Read more
ck and forth really fast but the sonicare brush doesn't do that - it vibrates. My dentist told me that this will cause less harm to my gums than the rotating brush so I got one. It is excellent. Better than my old brush. My teeth feel so clean and the brush is actually easier to use and gets to your back teeth.3 comments
Philips S.Philips
Thanks for taking the time to write your review Duel. Great to hear our Sonicare toothbrush made your teeth feel cleaner. We’re fully convinced that they do not only feel cleaner, but they actually ar... Read more
e. Your dentist will probably thank you the next time. ;) Kind regards, the Philips Australia team.Edit: just an update to my review. I recently visited my dentist and she told me that my teeth are cleaner and my gums healthier all thanks to this electric brush!
Philips S.Philips
Hi Duel, you must have left the dentist's office with a big (and of course bright) smile on your face. :) Thanks for the update and happy brushing!
Kind regards,
The Philips Australia Team
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Find out how Philips Sonicare DiamondClean HX9352/04 (Black) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
RGC
- 3 reviews
Love it
Absolutely changed my brushing experience. For something we all should do twice a day this is a must for everybody. Looking after your teeth saves big money long term. Its a small investment for a great outcome.
1 comment
Philips S.Philips
Hey there, thank you so much for your kind words. We really appreciate you taking the time to write down your (obviously) positive experiences. And do not forget to show everyone your Sonicare-smile!
Kind regards,
The Philips Australia Team
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Awesome product!
This is perfect. It cleans my teeth in a gentle and perfect way. can't live without it. black one is so cool. and i will recommend it to my friends who need a gentle and perfect teeth care.
1 comment
Philips S.Philips
Hey Tony, thank you for your kind words. We are happy to read about your positive experiences and your recommendation helps us, no doubt. Thank you for that too!
Kind regards,
The Philips Australia Team
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Fantastic for travelling
Finally I have an electric toothbrush to take away!
The travel case with especially the USB charger is awesome.
And fab design and quality, so clever. The glass cup charger is very clever too.
2 comments
Philips S.Philips
Hey Trudi, thank you so much for your kind words. We appreciate your enthusiasm and we totally agree. The glass cup is quite cool, right? ;)
Kind regards,
The Philips Australia Team
Sure is!
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Magnificent little machine
Used for 1 week, undoubtably the best electric tooth brush I've every had, teeth noticabley whiter, If I loose it will buy identical replacement, bypass the expense consider what your dentist charges
1 comment
Philips S.Philips
We're very glad to hear this and thanks for sharing! :) We hope you can use the product for years to come.
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Best toothbrush
Highly recommend. I have used other electric toothbrushes, but nothing cleans as well as this one. Teeth always feel great after brushing. Love the different settings. Stylish and fantastic battery life.
1 comment
Philips S.Philips
Many thanks, Andi. We appreciate that. :)
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BearMelbourne
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
Very, very good product
My cousin recommends me this product, the price is bit higher but I think it worth.
Very cool shape, soft touch feel, longer battery, more options and good clean !
1 comment
Philips S.Philips
Sounds good, Bear! Thanks a lot for writing this review. It's appreciated. Oh and thank your cousin for us. ;)
Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9352/04 (Black) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
works great
this is definitely the best toothbrush i've ever owned! it works really well and my teeth feel amazingly clean. so far the battery lasts really well and the travel case is great
1 comment
Philips S.Philips
Hey James, how awesome to hear that you're such a fan of our brush. We agree it's pretty great. ;) Thank you for writing down your enthusiasm, it's really valuable to us.
Kind regards,
The Philips Australia Team
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just arrived
Arrived today. Haven't used it though yet as giving it it's full 24 hour charge before use. Packaging, travel case and product itself look extremely slick and well made... Can't wait to use it tomorrow.
1 comment
Philips S.Philips
Hi Jack, thank you for your product (p)review. ;) Did you already get the chance to use it for the first time? We’d love to know what you think about it. Happy brushing!
Kind regards,
The Philips Australia Team
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I luv my toothbrush!
This electric toothbrush is wonderful ! It helps me cleaning my teeth properly. And my teeth are getting white! I highly recommended my partner to purchase it! He has a black one now!
1 comment
Philips S.Philips
Hi there,
That's great to hear. Thank you for sharing your valuable feedback with us! It's always nice to have a new Philips Sonicare team member on board.... Read more
If you ever have any questions, and you're based in Australia, feel free to get in touch with us via 1300 363 391 to speak to one of our product specialists. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Ms
I just in love with my new brush tooth I have got every thing I need spacialy the Gum care its best thing every .Its soft, when I used for my Gum its turn to very smoooth its dosent hurt my gum .
thank you to pilip sonicare
1 comment
Philips S.Philips
No problem, Niki! Thanks for the compliments and for writing the review. :)
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It is perfect.
It is a good tooth brush with a nice design. It polishes your teeth. It is so good after use. It is so much better the other electrical brushes. Best thing in your bathroom.
1 comment
Philips S.Philips
Hello Sam,
Thank you ever so much for your brilliant feedback! It's always a great pleasure to meet a true Philips Sonicare fan.... Read more
If you ever have any questions and you're based in Australia, feel free to get in touch with us via 1300 363 391 to speak to one of our product specialists. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Simon Hallasked
Hi, my Sonicare no longer turns on. The charging light constantly slowly flashes when it is on the charger, and all the lights come on when I take it off the charger, and nothing happens when i push the switch to turn it on.
2 answers
This happened to me also in the past few weeks. Philips were kind enough to replace via phone.
Philips S.Philips
Hi there, Simon. Thanks for asking. That doesn't sound good and we like to get in touch and see how we can help, but we like to do some troubleshooting first. Have you tried charging the product for 24 hours straight already? This will reset the product and may solve the issue. If this doesn't work, please contact our colleagues directly here for further assistance: https://www.philips.com.au/c-w/support-home/support-contact-page.html#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA
Kind regards,
The Philips Australia Team
LizJasked
We're having a very noisy problem with our black DiamondClean. We've replaced the heads as per Philips advice online, so we know it is not that...
Unfortunately now when brushing our teeth, it's so loud it sounds as if there's a hedge trimmer being used in the ensuite!! The other morning I used it without turning on so as not to wake my sleeping husband. This is not ideal!! Any ideas?
2 answers
We had the same issue. We were able to fix it temporarily using the advice in this video: https://www.youtube.com/watch?v=G-2QBRPq7DE&t=565s
But it appeared something was broken in our case and only extended its life by about 6 months. If you're still on your warranty I'd send it back.
Thanks Piet. My husband contacted Philips and they've resolved the issue for us by sending us a replacement handset unit. It's so nice to be back to brushing our teeth in peace & quiet!!! Philips really looked after us!
Torasked
Does all that intense agitating remove enamel from the service of the teeth?
3 answers
I don't think so, the vibration isn't that strong and the toothbrush is light and soft.
Not that I am aware and I certainly have had no problems with this and I have been using electric toothbrushes for many years.
Philips S.Philips
Hi Tor. Thanks for submitting your question here. We would like to refer you to our product experts. You can contact them at 1300 363 391, option 4 (for Australia) or at 0800 658 224, option 4 (for New Zealand). If you are from another country, please say so. Then we can find other colleagues who are able to assist you with the question.
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Philips S.Philips
Hi Cath,
Thanks for sharing your experience with us here. We're sorry to hear the performance of the product has let you down and will definitely take your feedback on board. ... Read more
Although we understand your disappointment, we hope you're willing to give us another chance in the future and should you ever want to discuss this further, please feel free to get in touch with us via 1300 363 391 to speak to one of our product specialists. Kind regards, The Philips Australia Team