Philips Steam & Go GC362/80 Questions & Answers

Hi Kazza, you should be able to gently pull it off the steamer. If you have any difficulty doing that, please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind Regards
The Philips Australia Team

Hi there,

Thanks for reaching out to us. You can clean the Philips Steam&Go by rinsing the water tank to remove any deposits. If there is anything left, make sure to wipe them off with a cloth with a non-abrasive cleaning detergent. If this doesn't help, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,
The Philips Australia Team

Hi Bev,
Thanks for reaching out to us. We're sorry to hear about that. How long do you have your steamer? Keep in mind that your Philips Handheld Steamer is designed to be used vertically. When it is positioned horizontally, the water from the tank can't flow freely. Therefore we recommend to hold your Philips Steam & Go vertically while using it. Also make sure that the water tank is properly inserted, your garment steamer won't be able to produce steam if it isn't inserted properly. Let us know if this has helped you out. If it doesn't, then please feel free to contact us via 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).

Kind Regards,
The Philips Australia team

Hi Ginka, thank you for reaching out. How regrettable that your Steam&Go will no longer produce steam. Have you made sure that the water tank is inserted correctly? Does the device produce any weird noises when you're trying to use it? Either way, we'd like to recommend you to give our specialists a call at +359 2 4916274, so they can see how they can be of assistance. We hope that you can soon use the device without issues. Enjoy the rest of your week!

Kind regards,
The Philips Australia Team

Hi Tzen,

Thank you for sharing - sure thing, please find our descaling instructions below:

1) Switch off and unplug your stand steamer and allow it to cool down for an hour.
2) Bring the steamer to a sink.
3) Locate the de-calc knob (you will find it on the lower area of the water tank).
4) Turn the de-calc knob anti-clockwise to unlock it.
5) Pull the de-calc knob out and let the water drain.
6) Once all water is drained, push the de-calc knob back in and turn it clockwise to lock it.

Please let us know if this helped!

Kind Regards,
The Philips Australia Team

Hi there! Great to hear you've been using the Steam & Go. It sounds like some scale buildup, which you can clean by using a damp cloth and a non-abrasive liquid cleaning agent. The Steam & Go is designed to be used by tap water, so you're all set. To prevent any scale buildup in the future, we recommend to always empty the water tank after use. Rinse the water tank to remove any deposits. We hope that answers your question. Kind regards, The Philips Australia Team.

Hi there, Kirsten. Thank you for your interesting question. We don't advise you to bring this product to the USA. Firstly, as one of the others pointed out, the voltage differs. Secondly, we don't sell this product in the US, so you would not be able to receive any help, if necessary, because these parts aren't available in the US. Hopefully, we have informed you sufficiently.

Kind regards,
The Philips Australia Team.