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Philips Ultra-Thin HD4992/72
DrMMetropolitan Adelaide, SA
Don't buy this so many problems
Was convinced to buy the higher quality ultra thin top of the portable range which was a waste of money. If these things are meant to be disposable after a year, which I doubt, they are way over priced. While the induction worked for some things like boiling water I too experienced the same issues that other people had with it switching off mid cook which was very annoying when cooking steaks and low heat just pulsed on and off which was annoying and inefficient. After a year of use one evening I noticed the heat was really missing when cooki...Read more
ng a steak even though the settings were normal making it very underdone. Then the next day it wouldn't even turn on. It's useless and expensive didn't last much beyond a year. I've used induction tops for a several years with none of these problems this definitely is the worst I've used. I would like a refund.... I posted this as a private message to Phillips and they said they would contact me but nothing has happened. Poor product poor after sales service. Don't Buy this induction hob from Phillips.
Purchased in October 2021 at Myer Retail Stores for A$199.00.
5 comments
Thanks for your comment but I tried a private message to Phillips under the 'mediation' option in product review and you sent me a message asking for my contact details which I provided and you said s... Read more
omeone would be in touch soon this was almost 2 weeks ago....... not a good look or a good way to retain customers.... I will try calling the number provided.
So Philips did finally contact me and once I gave them the serial number they have said that they will send me a replacement in 7-10 days. I hope the replacement works better than the original unit. W... Read more
ill post an update when it arrives. Luckily I'm not reliant on this Phillips induction Hob for cooking or the family would be on a strict diet of cold, canned, microwaved or takeaway cuisine.....Similar opinion? Write a review on ieatwords.com.au!
LucyMelbourne
- 5 reviews
Disappointing
I’ve used many different induction cooktops, both portable and non-portable for more than five years, have been using this one for about a year now, experienced with different pans and pots, got to say this is the worst induction cooktop I’ve ever used. The heating, like all others, it’s quick, but it goes into ‘warming’ mode on its own, making clicking sounds, so when I want to sauté veggies etc, the heat was so low it’s frustrating, it’s like it has a mind of its own, has ruined many meat dishes, because the heat wasn’t enough due to ‘warming...Read more
’ mode, and when it thinks it’s too hot (not even at the highest setting), it just turns off itself. Even making pancakes/crepes is a struggle, setting at 100, little higher, it burns the pancakes, at 100, it goes into ‘warming’ mode, so it cooks the pancakes reaaaaally slow. Sometimes I had to move my cookware around the circle like a metal detector to find a spot that, strangely, would deactivate the ‘warming’ mode and starts heating consistently for little while before it turns off itself. Child safety is completely useless, easily deactivate that using on/off. The controls are more sensitive than the heating area, using a wet paper towel to wipe clean can easily trigger the controls, oil or water spill/splatter can also trigger the controls. I am now looking to get another brand induction cooktop, I like other Philips kitchen appliances(especially the airfryer), I just worry other Philips induction cooktops will be the same as HD4992, will only use this one occasionally for hotpots, slow cooks etc.1 comment
Philips S.Philips
Hello Lucy, thanks for sharing your elaborate review and we're sorry to hear that the product didn't meet up to your expectations. We like to get in touch and see how we can help. We advise you to con... Read more
tact our product specialists on the below number for further assistance: 1300 363 391
Similar opinion? Write a review on ieatwords.com.au!
KW ChanSydney, NSW
- 19 reviews
Slimmest induction cooker in the market
Received this philips induction cooker as a house warming gift and impressed.
It's very slim and comes with a carry pouch, as cool as a laptop.
Couldn't figure out how to use the preset timer function as yet. The rest of the functions are easy to pick up and intuitive.
1 comment
Philips S.Philips
Hey there,
What a great idea for a house warming present. Thank you for sharing your experiences here with us, they are very valuable to us. We hope you'll keep on enjoying the cooker and we wish you all the best in your new home. ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Ultra-Thin HD4992/72 compares to other Induction Cooktops
Know better, choose better.
ftmix1Geelong
- 2 reviews
Great product
Hi bought this product and all i can say is it is brilliant.love how fast it works and ease of use.Also love the slide control and the presets and it's so well made.Looks great as well.It's a bit pricey but as i said it's well made I love this product so giving it a five star
1 comment
Philips S.Philips
Hi there,
Thanks for the kind words. :-) We're glad to hear that you like the looks and features of the device. We really do appreciate that you took the time to share your experiences. Happy cooking! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
FragTamerSouth East Queensland, QLD
- 3 reviews
- Verified purchase
Presets Too Powerful/Unsafe Child Lock
Have owned this Induction Cooker for a couple of weeks now. I was initially excited to own one, and use it for slow cooking especially, because our cook top is gas, and we have solar to utilize during the day instead of wasting the gas. Our Scanpan Impact pots work well with the induction coil, but don't have steam vents in the lids. This means heat must be slow, without sharp rises in temperature, and with absolutely no boil. This all equates to less energy consumption. The Phillips Philips Ultra-Thin HD4992/72 has the lowest wattage setting o...Read more
f 100W. Any higher, or for prolonged periods, my pots generate steam under the lid, and they splatter all over the cook top. There is no silicone rubber bezel around the edge of this cooker to contain spills either. Anyway, part of this issue is the pots we have, but mostly because power presets are over-kill. For instance, if we set to slow cook, it comes on in cycles of 1000W! It boils like crazy at that high wattage, and certainly is much too high for our pots, and to actually *slow cook*. Other settings roar away at high wattage unfit for their purpose. Manual setting must be employed the majority of the time, and lower wattage setting is all I am able to use with my vent-less pots, making it useless. Furthermore, the Child Lock can be over-ridden by simply pressing power off, then back on. This is very annoying, and unsafe, because when this cooker boils over quickly at high wattage, it makes a mess, you then need to wipe the surface, end up bumping the power button, lose the child lock, and all the settings, including the cook timer. I might add that unlike the 4937/06 that shuts down whilst in the middle of cooking to cool down, this cooker has a cooling fan, and does not have that issue. My biggest gripe is those excessive power applications throughout the wattage presets, making this cooker not one I would recommend. Other than all this, its design, quality, and features have good potential, just not as they are, especially with that Child Lock issue! I have a washing Machine that will keep Child lock in place whilst the power is off, so if the Children turn it on again, they can't play with it (not that you want Children playing with cookers). As I was distracted typing this, my 4yo pressed the power button, and back on again, thus removing the child lock, touched high presets, which made the pot boil quickly to levels that could cause severe burns, and had spilled all over the cook top. I was in need of two of these cookers, but now that I have owned one, I wouldn't purchase a second until major revisions are made to how power is applied, and have the child lock issue rectified. There must also be a user pot number preset for the to dial-in the power differences for the pots they use. To think there are labs that test this equipment before production? This cook top definitely requires revision, and would strongly suggest recall, and replacement of the regulating settings, so that customers whom have purchased this cook top may be happier than I'd believe they actually are. Positive reviews have not likely reviewed this product accordingly. I do need an induction cook top, but think I'm in for a long haul of disappointment with this one unfortunately. It's a bad product Philips, considering returning it, if it can't be rectified from how it performs as it is, and improves safety. Thank-you.4 comments
Philips S.Philips
Hi there,
Thanks for taking your time to write this review. We really appreciate your thorough feedback, as we believe there's always room for improvement. As for the power presets and the child lock... Read more
: could you please reach out to our colleagues at the department of Kitchen Appliances? They'll be happy to see if there are ways to help you out with this. Please call them at 1300 363 391 if you're in Australia.Sorry, I took this product back to the store. I didn't want it in my kitchen. However, in light of my review, would consider buying an updated model if the above power issues were rectified, and parti... Read more
cularly have the dangerous child lock issue resolved. I do not recognize in your response any concern for the child lock easily over-ridden by touching the power on/off during cleaning the surface, or a child touching a powerful cooktop that can rapidly rise in temperature risking severe burn. It's far too dangerous, and much too over-powered. My pots quickly began to show signs of heat stress when the power was applied high accidentally with touch controls. Right now I am tolerating a conventional portable hotplate, which is useless, so I hope these issues are taken very seriously.Philips S.Philips
Hi there,
Thanks for getting back and expressing your concerns. We understand your point and we do take this very seriously! The safety of our customers is our main concern and we appreciate the fact... Read more
that you bring this to our attention. We regret hearing you brought it back to the retailer although we can imagine that you came to the decision. If you ever need our help or if you have any questions in the future, you know where to find us. We'll do our best to help out the best we can.Similar opinion? Write a review on ieatwords.com.au!
wanted-66AU
- 10 reviews
- Verified purchase
Very useful, works well
Really like this cooker, just took me a few attempts to get the hang of the touch controls.
I could suggest a few small improvements, (A) the control labelling at the side can be a little hard to read, needs a bit more contrast, you need to get the light not shining on it (B) I would love it to go to a slightly lower power so it could be used to melt chocolate (C) Not sure what the correct terminology is, but the power goes on and off, so it heats then stops for a few seconds. I think what I'm thinking of could be called inverter technology,...Read more
1 comment
Philips S.Philips
We're glad to hear you like the product and thanks for sharing the valuable feedback! :)
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
Need new chillerPerth
- 32 reviews
- 19 likes
All the features of an induction plus safety and good looks!
After extensive research on portable inuduction cookers, I decided to get a brand name cooker with as many features as possible. Built ins cost thousands. This one costs just over $200. Plus a little more for extended warranty - 4 years peace of mind :)
I read many reviews but am happy with this one because the buttons are straight forward - complete with auto functions and a manual. Quiet, slim and easy to maintain. Of course induction means fast, controlled simmer and high power for frying. so far so good. And I cook a lot!
1 comment
Philips S.Philips
Hi,
Thanks for your review! Great to hear you have discovered the many features this induction cooker has, and enjoy using it! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Alanasked
I am trying to understand how this more expensive model works. I have one of the cheaper Philips portable units already. This, like others, and unlike built-in cooktops, cycles on and off when on low settings. This is a big problem, as is the lack of a power setting below 100 watts. Does this 'premium' model actually have a continuously variable output at low settings, and can it run at below 100 watts average when on a low setting? If not, how can the higher price be justified?
2 answers
Philips S.Philips
Hi Alan,
Thank you for the question. We'd like to take a closer look at this, so could we ask you to give us a call at 1300 363 391 or message us on Facebook or Twitter (@PhilipsCare)? Our colleagues would be happy to look into this and see what can be done. We'll be looking forward to hearing from you.
Kind Regards,
The Philips Australia Team
OK I will ring you in the next few days
DrMasked
Was convinced to buy the higher quality ultra thin top of the portable range which was a waste of money. If these things are meant to be disposable after a year, which I doubt, they are way over priced. While the induction worked for some things like boiling water I too experienced the same issues that other people had with it switching off mid cook which was very annoying when cooking steaks and low heat just pulsed on and off which was annoying and inefficient. After a year of use one evening I noticed the heat was really missing when cooking a steak even though the settings were normal making it very underdone. Then the next day it wouldn't even turn on. It's useless and expensive didn't last much beyond a year. I've used induction tops for a several years with none of these problems this definitely is the worst I've used. I would like a refund.... I posted this as a private message to Phillips and they said they would contact me but nothing has happened. Poor product poor after sales service. Don't Buy this induction hob from Phillips
No answers
Hemaasked
My Philips induction cooktop single 4929 has been in use for the past two years. But it’s working is not predictable. Many times it does not switch after powering . Sometimes if I put it out in the sun and heat it, it works! Probably water getting into the display from my steam cooker. What should I do? Bought cooker in India
2 answers
Hi. You could be right regarding liquids finding their way in, as is part of the issue with fast boil-overs from a unit that is over-powered for purpose, and little control over that even at lowest setting.
Phillips will tell you to take it to an authorized service center, where you'll get slugged more than what the unit is worth.
I'd fix it myself, and reseal the glass top, but chances are the damage internally may require parts, and quite frankly, particularly after my experience, you're better off cutting the cord off it whilst not plugged in of course, and disgard the unit in the trash where it belongs, and always has from new. Phillips cares little for this unit being as it is, and no revision has been made apparent. They continue to sell them as is.
I lost cofidence in Phillips as a company with poor efforts in resolutions, and no rectification on dangerous issues, just empty words of assurance. They just keep churning them out. You got sucked in unfortunately. Money well spent? Are you happy with your purchase? I returned mine promptly. It baffles me why everyone else holds onto them after experiencing these units out of the box.
Philips S.Philips
Hi Hema, thank you for reaching out. We regret hearing that you're experiencing some issues with your Induction cooker. It would be great if you could give our product specialists a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can look into this further. We're hoping to hear from you and we wish you a very nice week.
Kind regards,
The Philips Australia Team
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Philips S.Philips
Hi there,
We appreciate your detailed feedback and we regret hearing that the cooker has not lived up to your expectations. Could we ask you to give our colleagues a call on the number below, or con... Read more
tact us on social media (Facebook or Twitter @PhilipsCare)? We'd like to look into this and assist you as soon as possible.