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Philips Viva Collection Air Fryer HD9220/20 Questions & Answers
52 questions from our users
Viraj S.asked
Is it okay turn the clock knob to stop it ticking? The sound is distracting...
2 answers
I don't know I have electronic buttons
Philips S.Philips
Hi there, Viraj. Thank you for your question. Yes you can. If you think your meal is ready, you can manually turn off your Air Fryer by turning the timer knob counterclockwise. If you need more assistance, please feel free to reach out to us at 1300 363 391 (from Mondays to Saturdays between 7:00 am - 7:00 pm EST). You can also send us a message on Facebook or on Twitter (@Philipscare). Hope this helps.
Kind regards,
The Philips Australian team
Ash G.asked
Hi, what is the difference between HD9220/28, HD9220/26 and HD9220/29?
4 answers
Try this link, Ash
https://www.philips.com.au/c-m-ho/cooking/airfryer/all
Philips S.Philips
Hi Ash. Thanks for your interest in our Airfryers. These three are all the same, the last digits in their model numbers change from each other for inventory purposes. If you have any further questions, please feel free to reach out again. Kind regards, The Philips Australia Team.
How many litres is this model please
Samasked
Hd 9216 or hd9220 which should we prefer?
2 answers
I would go for HD9220
Philips S.Philips
Hi Sam, thanks for asking! Both are great products with their own specs. We recommend checking them out next to each other on this page: https://bit.ly/2zVShLx You will see an overview of all the specs next to each other. This might help you to choose the best one for you. Feel free to let us know if you have other questions in the future.
Kind regards,
The Philips Australia Team
Peggyasked
How do you turn off the timer on the 9220 model. I have tried to turn the dial Counter clock wise but I feel that I could break the knob.
2 answers
Hi, yes the rotating timer knob does seem very tight and not inclined to be pushed in 'reverse'. However, on my machine, I found it will turn back 'counter-clock-wise' ok - and it has not broken by applying a little more pressure and turning it back. I've only needed to turn it backwards a few times when my food finished cooking a bit earlier than I'd estimated. If that's the same for your you, I'd suggest two options if your food finishes cooking sooner than you expected: 1. The rotating timer is a 'mechanical'-type control - therefore, if you turn your unit off at the wall when you don't want it to continue cooking, the timer will simply time-out by itself back to zero. 2. Simply apply a little more effort to rotate the knob backwards to zero as we've discussed - it will not break it. These mechanical-style timers (as opposed to digital-type timers with a digital readout) have been around a long time and have always needed a little more pressure to turn them in reverse back to zero. Hope this helps.
Philips S.Philips
Hello Peggy,
Thanks for reaching out to ask this question. We can imagine that there are times when you want to turn the timer off yourself, especially if you feel that the food is already prepared. One way to turn the timer off is to turn it back to 0, but this will allow the appliance to turn off manually too. If you need more assistance, please feel free to contact our customer service on this number: 1300 363 391. You can reach out from Mondays to Saturdays between 7:00 am - 7:00 pm EST.
Kind regards,
The Philips Australian team
Niruasked
I bought a Philips black HD 9220/24 (Viva Collection) Air Fryer last week in South Africa, but just realised that that my cash sale slip (which I need for guarantee purposes) scanned it as HD9216 white. They were both advertised at the same price. I am now concerned about the impact this has on my 2 year guarantee, since my slip details do not coincide exactly with my product.
Please advise me as I would hate to lose my guarantee. Thank you.
2 answers
I don't think that will be a problem for you. The cost is the same which is important.
Philips S.Philips
Hi Nira, thanks for your question. It is indeed important for model number on the product sticker and the one on the receipt to match, also because in this case one is a Viva Collection Airfryer and the other one a Daily Collection Airfryer (HD9216). We would advise you to contact the store about this. Please feel free to reach out to us via Facebook, Twitter or the local Customer Service line if you need any assistance.
Kind regards,
The Philips Australia Team
Manishasked
Why is Philips Airfryer HD9220/20 is discontinued? I liked that model and trying to search if any stores sell that. Is there any way I can get that. Is there any difference between HD9620/20 and HD9621/11?
1 answer
Philips S.Philips
Hi there,
It's great to see you liked the HD8110/20 so much! We're constantly improving on the products, so as you've seen, we've got some shiny new models that have taken over from the older models. Perhaps if you look for the older model online, someone is able to offer it to you still. But we'd advise having a look at the newer ones, of course. ;) At the moment, as far as we can see, we don't offer the HD9620/20. But you can have a look at all the models we do have here: https://www.philips.com.au/c-m-ho/cooking/airfryer/latest#filters=AIRFRYER_SU&sliders=&support=&price=&priceBoxes=&page=&layout=12.rating.p-grid-icon. If find one you like, you can select the 'compare' function above the image to see the differences between the models.
Hope this helps!
Kind regards,
The Philips Australia Team
Patriciaasked
Is the fryer oven suppose to turn off when you pull out the draw ?
1 answer
No, it will only turn off of you turn it off at the wall or when the timer finishes. I suppose if it turned off every time you pulled out the drawer, it would lose too much heat.
thaoasked
Will double layer rack fit in Philips air fryer viva HD9220/20?do you need to turn the food in viva Hd9220/20?Many thanks,
2 answers
I have the optional extra rack that can double the effective space. Works fine. Just need to make sure you buy the one that fits your model. There are two sizes available - standard and XL.
Don't need to turn the food in general, although with chips or other foods that may be stuck to each other a quick shuffle (pulling out the drawer, shaking it, then putting it back in) is all that's needed.
Philips S.Philips
Hi there,
Thanks a lot for your question. We're happy to see that Ninkasi already provided you with the answer. Thank you! We'd like to add that you're able to find the correct double layer accessory on the following page: http://bit.ly/2BJP0l1. Happy frying!
Kind regards,
The Philips Australia Team
Siriasked
What is the difference between HD9220 and HD9220/20?
1 answer
Philips S.Philips
Hi Siri,
Thanks for your question and interest in the Airfryers! We've looked into it for you and the number behind the slash indicates the colour of the model or where the product is sold. It doesn't have any influence on the product features since the numbers and letters before the slash determine that. We hope that answers your question. :-)
Kind regards,
The Philips Australia Team
Mark Wasked
Hi. What is the difference between the HD9220 and the HD9216?
1 answer
Philips S.Philips
Good question, Mark! Not too much to be quite honest. However the small differences you'll be able to see in this little overview we put together for you: https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=HD9216/81,HD9220/50. If you have any other questions, don't hesitate to let us know.
Kind regards,
The Philips Australia Team
Kateasked
How do you start the Viva airfryer mine is just going round and round then it shuts off?
3 answers
I just put the dial on to 200 and the timer for 15 minutes and it works then
The timer knob starts my Viva Philips airfryer when that knob is rotated clockwise; then the airfryer stays on until the timer knob rotates back to zero. If yours doesn't start it might be faulty (mine's the cheep one with no electronics. I don't know anything about other Philips airfryers; and friends/family have different brands).
Philips S.Philips
Hi Kate, thanks for reaching out. Is your AirFryer already up and running again? If not, then it would be great if you could give our colleagues a call on 1300 363 391 (Australia)
or 0800 658 224 (New Zealand), so they can assist you further. Enjoy the rest of your week!
Kind regards,
The Philips Australia Team
Lynasked
I bought a HD9220 about six months ago and use it almost daily. But the catch that holds the basket in place no longer works. It is quite a difficult and possibly dangerous operation to remove cooked food without special lying everything.
How can this be fixed? While it is probably still under warranty I have mislaid the receipt.
2 answers
Lyn,
Your Air Fryer comes with a 2 year warranty, if i were you i would contact their customer service centre, to see what they can do if you have not got a receipt they are normally a friendly helpful company.
The problem you are experiencing happened to me too but that was because i dropped the drawer, i was a bit wary using it, as you are.
If i were you i would not use it until you contact them, as it could be dangerous and someone could get burnt.
Their phone number is 1300 363 391 and you can contact them from 7 am till 7 pm Monday to Saturday.
Hope that helps,
Jill
Thanks for your reply. I rang the service centre who will replace the basket ($84) free! Without even a receipt!,
Wonderful service!,
MotherDuckasked
Hello, I just want to ask your opinions about the capacity of this specific model. It is 0.8kg and I'm wondering if the size is fine for a family of 3, where one is a toddler. I'm also looking at the Smith and Noble brand but the 3L cap looks too big. Thanks in advance.
4 answers
Hi,
There are 2 adults in my family, our last cook in the fryer was 400g chips and there was plenty of room. We were even able to calculate the cooking times by going by the recipe book cooking times and adjusting them to the weight we were cooking. They turned out fine, we were very happy with the versatility of the cooker.
I hope this was helpful.
Thank you. This is helpful. Regards.
I find the capacity just right for two of us. Not sure about other models but this one works well. In case I need more like my children visiting I use it twice and since it does most in 15 minutes I have no issues.
Tanzirasked
I am planning to buy a airfryer, can you please explain the difference between HD 9220 and HD 9216 (also what's the difference between viva and daily collection)?
2 answers
Philips S.Philips
Hi there, thanks for asking. The main difference is that the HD9621/11 has a quick clean (handle can be detached from the basket itself) It also has a turboStar technology for faster and better cooking. For further assistance please call us on:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
The philips answer here is completely wrong. Tanzir asked about the difference between model 9216 and 9220 and viva vs daily. Philips replied about unrelated model 9261 ...
deeasked
Hi I'm looking at getting a Phillip Airfryer and was looking at the Airfryer - Black HD9220/20... Looking at the
Airfryer: Red HD9220/66 are there any differences besides colour? Specifically it appears there are various cooking times for different meats on the front of the red model... Will these also be on the black model?
2 answers
Hi as far as i know the difference is not only cosmetic but one has temp that you adjust on thw outside and the other has an lcd panel.
Philips S.Philips
Hi Dee, thanks for asking. Please take a look at this link. The main difference is indeed the colour.
http://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=HD9220/66,HD9220/20
Kind regards,
The Philips Australia Team
thantyasked
Hi
Where can I buy a grill pan for hd 9220 in australia? can't get it every where yet here. I bought philips airfryer its self at Target few months ago and fall in love so much with it. The only thing I don't like about it, cleaning the rack, specially when frying a fish.
1 answer
Philips S.Philips
Hello Thanty,
Nice that you are a big fan of your Airfryer. You can get one through here:
http://www.parts.philips.com.au/csearch?styp=0&crit=HD9220
Have a look!
Kind regards,
The Philips Australia team
Ashasked
Just wondering if the HD9220/20 is suppose to come with the divider?... Mine did not, Thanks.
3 answers
Hi Ash
No mine didn't come with the divider, unfortunately. I bought one from Good Guys if you are after one.
Philips S.Philips
Hello Ash,
Nice that you bought an Airfryer. We hope that you like it so far. There is no divider included in the box, but you can purchase this seperately. Please check the following page for all our available spare parts for your model: http://www.parts.philips.com.au/csearch?styp=0&crit=HD9220
Kind regards,
The Philips Australia team
When I got mine a few years ago, the divider was included but I read that this was only the case for New Zealand and Korea - I'd love to know why just these two countries! Can't remember where I read that now.
Sal Divincenti Jr.asked
I previously owned a Black & Decker air fryer now I have the Phillips when I remove the basket To check the food the fire stays on in the Black & Decker he would cut off, is this normal in the Phillips?
2 answers
Yes, if the timer is still running and the power is on, the airfryer will continue operating when you pull the drawer out. It's like your oven which keeps heating even if you open the door.
Philips S.Philips
Hi Sal,
Thanks for getting in touch with us. Squid is right; the Airfryer is supposed to stay on as long as the timer is running. This allows you to remove the basket and shake the ingredients, to ensure they cook evenly on all sides.
If you have any further questions, please let us know.
Kind regards,
The Philips Australia Team
Nipunasked
Hi,
I would like to know if its OK to switch the device off before the timer gets over ? Because sometimes I set the timer longer than required and Open only to see that the food is already cooked.
2 answers
Philips S.Philips
Hey Nipun,
There should be no problem switching the device off before the timer is done. That's alright!
Kind regards,
The Philips Australia Team
As the Philips Team says, this is absolutely fine. You can switch it off at the wall or you can wind the timer back to zero to turn it off. I just switch it off at the wall and let the timer keep running.
Brigidasked
Hi there,
I'm considering buying the HD9220/20 model but can't find the Litre capacity anywhere on the box - can you tell me what it is please?
1 answer
Philips S.Philips
Hi Brigid, nice to hear that you are interested in our Airfryer. As the maximum quantity of ingredients that can be prepared in the Airfryer depends on the kind of food you want to prepare, it's a bit hard for us to indicate a litre capacity. Generally, the Airfryer has a cooking capacity of 0.8 kg:
- Potatoes or fries: 700-800 grams
- Small snacks: 500 grams
- Cakes, muffins, quiches, or breads: use an oven tray of 16 cm
We hope this helps! Should you have any further questions, please feel free to contact us on 1300 363 391 if you are in Australia.
Kind regards,
The Philips Australia Team
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