230 questions from our users
Marionasked
Can I cook a chicken in this air fryer
6 answers
Can I cook a chicken in this air fryer. I would love to see a video of what the fryer can do/make, please.
I’ve done fried (battered) chicken in mine and it turned out well I just suggest adding a teaspoon of oil at least
Thank you, but this is not what I meant. I should have been more specific and said can I do a roast chicken in the air fryer. I saw a video on line for a Philips air fryer but can’t seem to find it again, and I think they did roast chicken.
Deeasked
Hi, Im just inquiring to see if your trays are made of Teflon? Ive just purchased one and was hoping that I could cook without Teflon?
Thanks in advance
2 answers
I dont think the bottom mesh part is Teflon
Philips S.Philips
Hi there, thanks for asking. We advise you to contact our product experts directly on the below number for further assistance:
Call us
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
We hope to hear from you.
Kind regards,
The Philips Australia Team
Viraj S.asked
Is it okay turn the clock knob to stop it ticking? The sound is distracting...
2 answers
I don't know I have electronic buttons
Philips S.Philips
Hi there, Viraj. Thank you for your question. Yes you can. If you think your meal is ready, you can manually turn off your Air Fryer by turning the timer knob counterclockwise. If you need more assistance, please feel free to reach out to us at 1300 363 391 (from Mondays to Saturdays between 7:00 am - 7:00 pm EST). You can also send us a message on Facebook or on Twitter (@Philipscare). Hope this helps.
Kind regards,
The Philips Australian team
Janny chauasked
Hii, I would like to buy the grill pan and double layer with skewer set for my model # HD9225/50.
Please tell me which one I should buy to fill in my air flyer model # HD9225/50.
Thanks a lot
1 answer
Philips S.Philips
Hi there Janny,
Thank you for reaching out to us. We hope you've been enjoying using your Airfryer so far!
As for your question, our Consumer Care team would be happy to look into this for you.
You can contact them at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).
Kind regards,
The Philips Australia Team
Sandra P.asked
What is the price
2 answers
Philips S.Philips
Hi there, Sandra. Thanks for asking. For more info we advise you to follow this link:
https://www.philips.com.au/c-p/HD9621_11/viva-collection-airfryer
Kind regards,
The Philips Australia Team
I bought mine for $129.00 from the good guys after it was marked down to Sale price
kevork Izmirlianasked
BEST PRICES in SYDNEY and sizes
3 answers
best prices in Sydney and sizes
I’d wait for big w or target to have a sale or even jb hi fi
Philips S.Philips
Hi Kevork.
Cool to read that this product sparked your attention. We would advise to check the prices and availability on the following page: https://www.philips.com.au/c-m-ho/cooking/airfryer/latest#filters=AIRFRYER_SU&sliders=&support=&price=&priceBoxes=&page=&layout=96.subcategory.p-grid-icon You can also check other model right there. Best of luck!
Kind regards,
The Philips Australia team
lynn m.asked
Hi Philips team, I notice some changes in my 3 years plus AF. Below are the changes:
1) color turns brown at the back of AF where the smoke is out. I did clean the AF but the colour doesn’t not come off.
2) How do you clean the inside coil ( when you flip the AF upside down). it hard to clean inside the coil.
3) Recently, my basket got detached from the base when i shake it. I was frying fries when this happened. It happened twice to us. The basket wasn’t detached and when carried/ hold but it got detached when shaking and no we didn’t press the button when shaking. the hot electrical base drop off and fell on the ground when shaking.
Does this mean that my AF is out of function and required a new one? Or is it that the basket is old and need a replacement? Appreciate your assistance. Thank you.
3 answers
Philips S.Philips
Hi Lynn,
Thanks for contacting us on here about this. We're not quite sure to which extent a certain part has become a bit browner over the years. It might just be in line with wear-and-tear. Regarding the coil, we would like to share the following tips: https://www.philips.com.au/c-f/XC000012903/how-to-clean-the-insideheating-element-of-my-philips-airfryer. That might help cleaning the heating element up a bit. :)
Lastly, the basket. It doesn't sound to us like your Airfryer is ready to retire just yet. But a new basket might be a good idea! We'd recommend contacting us through 1300 363 391 to inquire regarding the options to get a new one.
Kind regards,
The Philips Australia Team
Hi Philips Team,
Thank you for your reply. Will purchase the basket to avoid any dangerous incident and will look up on your tips for cleaning the coil. Thanks again.
Philips S.Philips
Hi Lynn, thanks for getting back to us. We hope that the tips we shared will help you get the coil spic and span. Will you let us know if you have any other questions regarding your Airfryer in the future? We're always happy to see how we can help. Enjoy your week!
Kind regards,
The Philips Australia Team
real buyerasked
I just got one of these recently and I would like to know; Are the two bottom sections of the air fryer safe to put in the dishwasher? (The part with the silver grill and the section below it with the aerodynamic star.)
I've only been cooking chips, chicken nuggets, and fish fingers in it at the moment.
I'm wondering if the air fryer can cook frozen snack sized apple pies?
I have also tried to wash it (the detachable section) in the dishwasher twice but it comes out horrible. Has anyone had success in getting it clean in the dishwasher? Or can offer any tips in doing so?
Also it seems there's a section that's very hard to keep clean; around the edges of the silver grill, it appears that it can be detached from the rest of the air fryer. Can it be detached?
5 answers
Philips S.Philips
Hi there, thanks for reaching out to us. Great to hear that you've just purchased an Airfryers. We recommend that you clean the inside and outside of the with a damp cloth, as shown right here: https://www.youtube.com/watch?v=7q93To0kDQw. You can find more instructions on how to clean it on this page: https://www.philips.com.au/c-f/XC000003600/how-do-i-clean-the-philips-airfryer-pan-and-basket. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards,
The Philips Australia Team
Thanks for the response.
Some of the information you gave came in handy: "If food residues are stuck to the bottom of the pan, fill it with hot water and detergent and leave it to soak for 5 -10 minutes. Soaking will loosen the residues and make them easier to remove"
Philips S.Philips
Hi again. We're happy to hear the information was useful. If you're ever in need of assistance, please don't hesitate to reach out to us again. We're available 24/7 on our social media channels like Facebook and/or Twitter (@PhilipsCare). Alternatively, you could also reach out to us by phone (1300 363 391).
Kind regards,
The Philips Australia Team
Snazzieasked
hi does this product "smoke" as I've read some reviews which says you need ventilation? many thanks
Ronaldasked
I have a Phillips 9622 viva collection air fryer the fan quits running with 3minutes left on timer, is that normal?
3 answers
I think that you may not be setting the timer correctly. It will always warm up for about 3 minutes so, I wonder if that's the issue. Definitely give them a call as they are very helpful with customer service.
Philips S.Philips
Hey Ronald,
Thanks for sharing your experience with us on here. We can see this raises a couple of questions, and therefore we'd like to invite you to give us a call. We'd gladly discuss this matter further. :) You can reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
No haha I had this struggle upon first purchasing, No need to worry at all. You will need to adjust the timer according to the charts provided on the airfryer specifying what the required cooking time is. The Usual time is approx 15-18 mins so I suggest turning it abit more hehe
Have fun with the airfryer I guess... you wont feel bad cooking without oil
Ash G.asked
Hi, what is the difference between HD9220/28, HD9220/26 and HD9220/29?
4 answers
Try this link, Ash
https://www.philips.com.au/c-m-ho/cooking/airfryer/all
Philips S.Philips
Hi Ash. Thanks for your interest in our Airfryers. These three are all the same, the last digits in their model numbers change from each other for inventory purposes. If you have any further questions, please feel free to reach out again. Kind regards, The Philips Australia Team.
How many litres is this model please
Samasked
Hd 9216 or hd9220 which should we prefer?
2 answers
I would go for HD9220
Philips S.Philips
Hi Sam, thanks for asking! Both are great products with their own specs. We recommend checking them out next to each other on this page: https://bit.ly/2zVShLx You will see an overview of all the specs next to each other. This might help you to choose the best one for you. Feel free to let us know if you have other questions in the future.
Kind regards,
The Philips Australia Team
Kayeasked
Why didn't you (Philips), answer the question about what to do if you can't clean behind the heating element? Or did I miss your answer? I'm quite worried about it now. I haven't had my Viva air fryer for long, and didn't even know about the larger turbo models, do they have the same problem? Kaye
1 answer
Philips S.Philips
Hi, Kaye. Thanks for taking the time to reach out to us about this. We've found a helpful video that should answer your question on how to clean the heating element of your AirFryer: https://www.youtube.com/watch?v=SH4AFRKVr9k. If it doesn't, please feel free to reach out to us on one of our social media channels, where we're able to assist you better. Alternatively, you could reach out to our colleagues here for assistance: AU 1300 363 391, NZ 0800 658 224.
Kind regards,
The Philips Australia Team
Swatiasked
Is it possible to get Spare part like handle?
1 answer
Philips S.Philips
Hi there, Swati. Thanks for asking. You can find all the available spare parts for this model here: https://www.philips.com.au/c-p/HD9220_66/viva-collection-airfryer-with-rapid-air-technology/partsandaccessories
Unfortunately, the handle is not one of the parts. If you have any further questions, we advise you to send us a message on Facebook or Twitter@philipscare
Kind regards,
The Philips Australia Team
Paul N Lorna Wasked
Hi there I have a Philips Viva collection Airfryer model number HD9225/HD9220 as that's what's on the box. As the handle part on the inner Basket is cracked and broken I'm wondering if a Inner Basket For Philips Daily Collection Airfryer HD9216 will fit mine at all please or can I buy a replacement at all.
1 answer
Philips S.Philips
Hi Paul, thanks for reaching out to us about this. It would be the best if you were able to get a new handle for your specific model, right? :) We'd therefore recommend to reach out to us through http://philips.com/support/, or on 1300 363 391 (AU), @PhilipsCare on Twitter or on Facebook. We're happy to help you further over there!
Kind regards,
The Philips Australia team
Cathyasked
I am using my Airfryer model HD962226 for the first time. I have two questions. If you turn the timer dial too far can you reset it somehow? Or have to run the Airfryer til time elapsed? Also while it’s running if I want to check on how my food is doing can I just open it at any time?
1 answer
Yes, just spin the timer back to where you want it. You can open the drawer anytime to check how the food is going or to move items around in the basket
Peggyasked
How do you turn off the timer on the 9220 model. I have tried to turn the dial Counter clock wise but I feel that I could break the knob.
2 answers
Hi, yes the rotating timer knob does seem very tight and not inclined to be pushed in 'reverse'. However, on my machine, I found it will turn back 'counter-clock-wise' ok - and it has not broken by applying a little more pressure and turning it back. I've only needed to turn it backwards a few times when my food finished cooking a bit earlier than I'd estimated. If that's the same for your you, I'd suggest two options if your food finishes cooking sooner than you expected: 1. The rotating timer is a 'mechanical'-type control - therefore, if you turn your unit off at the wall when you don't want it to continue cooking, the timer will simply time-out by itself back to zero. 2. Simply apply a little more effort to rotate the knob backwards to zero as we've discussed - it will not break it. These mechanical-style timers (as opposed to digital-type timers with a digital readout) have been around a long time and have always needed a little more pressure to turn them in reverse back to zero. Hope this helps.
Philips S.Philips
Hello Peggy,
Thanks for reaching out to ask this question. We can imagine that there are times when you want to turn the timer off yourself, especially if you feel that the food is already prepared. One way to turn the timer off is to turn it back to 0, but this will allow the appliance to turn off manually too. If you need more assistance, please feel free to contact our customer service on this number: 1300 363 391. You can reach out from Mondays to Saturdays between 7:00 am - 7:00 pm EST.
Kind regards,
The Philips Australian team
Michaelasked
I have purchased the red regular sized Phillips Air Fryer HD9220 and was wondering if the mesh tray bottom is removable? It has metal tabs...can they be bent out on this model to remove the mesh tray to clean it?
1 answer
Philips S.Philips
Hi Michael, thanks for asking and we like to get in touch and see how we can help. We advise you to call our colleagues on the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Kelasked
Hi just wondering when we cook food such as chicken kievs or anything crumbed, we find our air fryer starts throwing all the crumbs out the back vent all over the bench why is this????
2 answers
Philips S.Philips
Hi Kel,
Thanks for submitting your question. This might have to do with the fan inside that causes the air to circulate quickly. We can imagine it's not too convenient for this dish though. Sorry for the inconvenience!
Kind regards,
The Philips Australia team
I've never had this problem but I imagine if you gently shake the excess crumbs off or press them on as you are coating the food it might help.
Pop.pyasked
Hi bought the lavender/white air fryer last year, but it broke today because the frying basket fell out of its compartment because it wasn’t able to click into the base properly. The handle of the basket is now cracked and on the verge of breaking, is there any way to fix this?
1 answer
Philips S.Philips
Hi there, thanks for asking. We're sorry to hear about the difficulties that you have experienced and we like to see how we can help. We advise you to contact our colleagues on the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
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