230 questions from our users
Akkhanasked
what is the difference in the Models HD9220 /20/20/50/66, which one is most preferable and the best. Any major difference among these models, as i can see good reviews for all, but I'm having difficulty in choosing one.
4 answers
I am not too sure ! It probably is the capacity and technical features.
Please check at the store where different models are displayed and
the staff can help you out.
Tks,
Philips S.Philips
Hi Akkhan,
Cool that you are interested in the Airfryer. We do have quite some models! Most important differences would be the capacity and colour. You can check out our Australian range wrap up right here:
http://www.philips.com.au/c-m-ho/cooking/airfryer/latest#filters=AIRFRYER_SU&sliders=&support=&price=&priceBoxes=&page=&layout=12.subcategory.p-grid-icon
You can use the "compare" function to compare 2 or 3 models directly with each other. That will definitely help you! Let us know if you need more assistance alright?
Kind regards,
The Philips Australia team
Hi not sure about my model have had it 3 years and it's just the turn dial to set time but I loved it so much I went And brought another one so most nights I cook meat in one and a All my veg in the other best appliance I have ever owned
Daveasked
I've just purchased my first Phillips airdryer and am extremely impressed with it so far my question is there isn't an off on button so to check foods during cooking is it necessary to switch it off at the power plug? I know this sounds basic but I am a man not versed with new appliances thanks guys on a magnificent product mine is a viva model number HD9220/50 thanks Dave
4 answers
Correct there is no switch off button on the unit.
I generally switch off from the plug socket when
required.
Tks
You can open it while it cooking, no off switch needed.
You can open it while cooking no need to turn it off
Lynneasked
Hi I have had my large air fryer for 2 and a bit years, stopped working tonight, I. The timer kept cutting in and out and then there was a small bang and puff of smoke. I really love it but I think for the price I paid for it should last a longer there 2 and a bit years. Is it a fault with the timer?
4 answers
I have had no problems so far, but mine is not that old as yours.
Tks,
Avi
hi Lynne, I would contact Philips and ask them about it. It sounds like its blown up.
Cheers
Philips S.Philips
Hi, Lynne.
That definitely doesn't sound like something that should happen. Have you perhaps contacted our consumer care colleagues about this yet? You can reach them on 1300 363 391 if you're in Australia, or 0800 658 224 for New Zealand. It's also possible to send us a message on Facebook or Twitter (@PhilipsCare) We're very eager to look into this as the quality of our products is most important to us.
Kind regards,
The Philips Australia Team
Kluttstmasked
Had my air fryer one week. Used it today and twice, the timer kept going but the machine wasn't blowing air and the light was off? Any ideas?
3 answers
Philips S.Philips
Hi there,
That sounds strange. We'd like to hear more about this issue. It would be best if you could contact us at 1300 363 391. Our colleagues may be able to troubleshoot the issue step by step.
Kind regards,
The Philips Australia team
I just used mine for the first time and same thing happened..
Was this while it was switched off? If so, this is correct. If you turn the power off before the timer has run out, the timer will still keep going because it's like a wind-up timer. I often turn mine off before the timer has finished because I've had a look at the item and it has fully cooked so I take it out and the timer just 'unwinds' and keeps going.
If this is happening while power is on, that is incorrect and you should return it for a replacement.
Yvonne Eadesasked
What to do if food is cooked but timer is still goining
4 answers
Hi Yvonne
I just turn if off and the wall then let it count down till the bell goes off. I didnt think I should force the timer back to zero for fear of breaking it.
Hope this helps
:)
Philips S.Philips
Hi Yvonne,
Thank you for your question. If your food is ready, you can just turn off your AirFryer. :)
If you have additional questions, please let us know. We're happy to help you here, on Facebook or Twitter @PhilipsCare.
Kind regards,
The Philips Australia Team.
I just turn it off at the wall or unplug it. The timer will keep running but that doesn't matter.
janasked
hi i have the large philips air fryer i have had it for a couple of years and i love it cant do without it but it has just stopped working, my husband thinks maybe the element may have gone can they be replaced. i may have had it more than 2 years. thanks jan.
1 answer
Philips S.Philips
Hi Jan.
We appreciate you coming to us, asking this. Glad to hear that you like the Airfryer. We would recommend to contact our call centre at 1300 363 391. They will be able to help out. Hope you will give it a chance.
Kind regards,
The Philips Australia team
thantyasked
Hi
Where can I buy a grill pan for hd 9220 in australia? can't get it every where yet here. I bought philips airfryer its self at Target few months ago and fall in love so much with it. The only thing I don't like about it, cleaning the rack, specially when frying a fish.
1 answer
Philips S.Philips
Hello Thanty,
Nice that you are a big fan of your Airfryer. You can get one through here:
http://www.parts.philips.com.au/csearch?styp=0&crit=HD9220
Have a look!
Kind regards,
The Philips Australia team
Ashasked
Just wondering if the HD9220/20 is suppose to come with the divider?... Mine did not, Thanks.
3 answers
Hi Ash
No mine didn't come with the divider, unfortunately. I bought one from Good Guys if you are after one.
Philips S.Philips
Hello Ash,
Nice that you bought an Airfryer. We hope that you like it so far. There is no divider included in the box, but you can purchase this seperately. Please check the following page for all our available spare parts for your model: http://www.parts.philips.com.au/csearch?styp=0&crit=HD9220
Kind regards,
The Philips Australia team
When I got mine a few years ago, the divider was included but I read that this was only the case for New Zealand and Korea - I'd love to know why just these two countries! Can't remember where I read that now.
Sweet58asked
Hi, Can you tell me the difference between all the HD9220 models, eg; 20/40/66? Are they the same unit but different colours? I just purchased a 66. Thanks. :)
4 answers
Hi there,
I am not sure, however it may be the size and wattage of the element maybe?
Thanks for your reply! I actually looked it up online after i posted the question, and found that the end numbers are the same model but different colours. I bought the 66 which is red and black.
Philips S.Philips
Hi there,
Sorry that we weren't able to reply to you sooner, but we are glad that you found it out yourself already. :) The colours are indeed the only difference.
Kind regards,
The Philips Australia team
Brendaasked
I have a viva air fryer, I bought the double rack & cooked 2 chops underneath in basket with chips on rack when I lifted it out the handle came out if the clip? Too heavy, faulty clip?? could have caused a serious accident, any suggestions, I'm too frightened to use the rack now. Brenda
4 answers
You can contact Philips they will give you a replacement ! Good luck .
Philips S.Philips
Hi Brenda, sorry to hear about this. Our team would love to get in touch with you to help out! Depending on where you live, would you mind contacting our local team through 1300 363 391 for Australia or 0800 658 224 for New Zealand?
Kind regards,
the Philips Australia team.
I spoke to Sam at Philips and she is sending me a new basket as the clip could be faulty. I am not convinced that is the answer. I think the rack made the basket too heavy and that is why it came away from the base, if that is the case not much point having the rack which is advertised to allow you to cook extra food. Thanks for your help
Sal Divincenti Jr.asked
I previously owned a Black & Decker air fryer now I have the Phillips when I remove the basket To check the food the fire stays on in the Black & Decker he would cut off, is this normal in the Phillips?
2 answers
Yes, if the timer is still running and the power is on, the airfryer will continue operating when you pull the drawer out. It's like your oven which keeps heating even if you open the door.
Philips S.Philips
Hi Sal,
Thanks for getting in touch with us. Squid is right; the Airfryer is supposed to stay on as long as the timer is running. This allows you to remove the basket and shake the ingredients, to ensure they cook evenly on all sides.
If you have any further questions, please let us know.
Kind regards,
The Philips Australia Team
kaifasked
hi can you tell me why my air fryer 2930 when turn on its shows light for a second and then turned off, need your help thanks kaif
1 answer
Philips S.Philips
Hello Kaif,
That sounds weird. Is it a brand new device, or is it an older model already? We would advise to contact our call centre at 1300 363 391. Maybe they can troubleshoot the issue together with you.
Kind regards,
The Philips Australia team
Nipunasked
Hi,
I would like to know if its OK to switch the device off before the timer gets over ? Because sometimes I set the timer longer than required and Open only to see that the food is already cooked.
2 answers
Philips S.Philips
Hey Nipun,
There should be no problem switching the device off before the timer is done. That's alright!
Kind regards,
The Philips Australia Team
As the Philips Team says, this is absolutely fine. You can switch it off at the wall or you can wind the timer back to zero to turn it off. I just switch it off at the wall and let the timer keep running.
Michelleasked
I want to buy an airfryer, decided on Phillips, but now confused between the models available. I cant seem to decide between the HD9220 (black) and the HD9220/40(white) what is the difference between the two- if any, apart from the more obvious one. Which one would you recommend.
1 answer
Philips S.Philips
Hi Michelle,
The HD9220/20 and HD9220/40 are exactly the same models, apart from the colour. Hope this informs you well!
Kind regards,
The Philips Australia Team
Jim Basked
Would like to know why my air fryer fan turns off before the timer is done? I think it is the fan because I do not hear it..the timer then keeps going until it ends but does not ring...Do I need to set the timer for the recipes past 3 minutes?...I have a Philips Viva. It is brand new
1 answer
Philips S.Philips
Hi Jim, thanks for asking. We like to get in touch and see if we can help you. Please call us on 1300 363 391 (if you are in Australia).
Mondays to Fridays: 7:00 am - 7:00 pm EST
Saturdays: 7:00 am - 1:00 pm EST
Kind regards,
The Philips Australia Team
Mareeasked
How do I preheat my airfryer model no. 9240?
1 answer
Philips S.Philips
Hi Maree,
We hope you like your Airfryer so far! We'd like you to know that preheating of the Airfryer is optional. To preheat the appliance you turn the timer knob to more than 3 minutes and wait until the heating-up light goes out after approximately 3 minutes. Then fill the basked and turn the timer knob to the required preparation time. You can also immediately put the ingredients into the basket, without preheating. The preparation time will be in 3 minutes longer if you do so.
We hope this helps!
Kind regards,
The Philips Australia Team
Marcasked
I just purchased the viva airfryer. What is the energy consumption of this appliance?
1 answer
Philips S.Philips
Hi Marc,
Congratulations with your purchase! We assume you've purchased the HD9220. The power of the appliance is 1425W and the voltage is 230V. If you need more information about this, and if you're based in Australia, we kindly ask you to reach out to our product specialists at 1300 363 391. :)
Kind regards,
The Philips Australia Team
Brigidasked
Hi there,
I'm considering buying the HD9220/20 model but can't find the Litre capacity anywhere on the box - can you tell me what it is please?
1 answer
Philips S.Philips
Hi Brigid, nice to hear that you are interested in our Airfryer. As the maximum quantity of ingredients that can be prepared in the Airfryer depends on the kind of food you want to prepare, it's a bit hard for us to indicate a litre capacity. Generally, the Airfryer has a cooking capacity of 0.8 kg:
- Potatoes or fries: 700-800 grams
- Small snacks: 500 grams
- Cakes, muffins, quiches, or breads: use an oven tray of 16 cm
We hope this helps! Should you have any further questions, please feel free to contact us on 1300 363 391 if you are in Australia.
Kind regards,
The Philips Australia Team
Jane Tasked
Hi, I've been using the Airfryer for more than 2 years now but recently broke the handle by dropping it on the ground. :( Just wondering if there any chances of me buying just the handle by itself? Your prompt response would be greatly appreciated. Thanks.
Kind regards,
Jane
1 answer
Philips S.Philips
Whoops, Jane. Sorry to hear that. Here you can find all spare parts available for your Philips Airfryer: http://bit.ly/2h1RekL. We hope this helps!
Kind regards,
The Philips Australia team
Brad Griffithsasked
We love our airfryer. Everything works well, but recently the plastic handler of the basket comes off. Where can I buy a replacement for that? thank you.
1 answer
Philips S.Philips
Hi Brad, thanks for asking and we're glad to hear you love our Airfryer! Please call us on 1300 363 391 (if you are in Australia). Or please follow this link: http://www.parts.philips.com.au/ We’d like to get in touch and see if we can help you.
Kind regards,
The Philips Australia Team
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