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Philips Viva Collection Air Fryer HD9220/40 Questions & Answers
21 questions from our users
Pop.pyasked
Hi bought the lavender/white air fryer last year, but it broke today because the frying basket fell out of its compartment because it wasn’t able to click into the base properly. The handle of the basket is now cracked and on the verge of breaking, is there any way to fix this?
1 answer
Philips S.Philips
Hi there, thanks for asking. We're sorry to hear about the difficulties that you have experienced and we like to see how we can help. We advise you to contact our colleagues on the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Kerry Basked
Does it work with turbo technology?
No answers
Julesasked
Hi I have just purchased the model Hd9220/40 for my elderly mother. It did not come with a recipe book, can you tell me the site where I can download a recipe pdf so I can print this off for my mother as she does not have a computer to go the online recipe pages?
3 answers
Hi that’s strange mine came with a book. Here is a link to some recipes on the Philips website for you. https://www.philips.com.au/c-m-ho/airfryer/recipes
Philips S.Philips
Hi Jules, thanks for your question.
What a lovely present to give! No worries, the recipe book could be found over here: http://philips.to/2zXECkU. :) Hopefully this will give your mother some great inspiration on what's possible with the AirFryer.
Kind regards,
The Philips Australia Team
Mine came with a recipe book but there is a PDF of the book on the Philips New Zealand website:
https://www.philips.co.nz/c-p/HD9220_40/viva-collection-airfryer-with-rapid-air-technology/support
Not sure if the book on the Australian website is the same as the one on the New Zealand website.
However, I also look at airfryer recipe books from Philips websites of other English-speaking countries because they contain some different recipes as well. Generally of you go to the page with the model of air fryer you got there is a link to manuals and downloads that has the recipe books.
Wendasked
What size is this airfryer in litres?
1 answer
Philips S.Philips
Hi there, thanks for asking. Please follow this link for the specifications of this product: http://www.philips.com.au/c-p/HD9220_40/viva-collection-airfryer-with-rapid-air-technology/specifications
Kind regards,
The Philips Australia Team
Nohaasked
Hello need to double check that the seperator of the fryer is removable and can be used as one big basket for moddel 9220/40
1 answer
Philips S.Philips
Hello Noha,
The separator is indeed able to be removed, so you can use the basket as a whole. :)
Kind regards,
The Philips Australia Team.
Linda Copperasked
How am I suppose to clean it? I read this review and find it very good. http://100review.com/things-to-consider-when-buying-a-dishwasher/
Going to buy the philip one
1 answer
Philips S.Philips
Hi Linda,
Nice that you are interested in purchasing an Airfryer of our brand! We would be happy to tell you more about it. Maybe this video is helpful to you:
https://www.youtube.com/watch?v=SH4AFRKVr9k
Have a look! And let us know if you have any additional questions. :)
Kind regards,
The Philips Australia team
Michelleasked
I want to buy an airfryer, decided on Phillips, but now confused between the models available. I cant seem to decide between the HD9220 (black) and the HD9220/40(white) what is the difference between the two- if any, apart from the more obvious one. Which one would you recommend.
1 answer
Philips S.Philips
Hi Michelle,
The HD9220/20 and HD9220/40 are exactly the same models, apart from the colour. Hope this informs you well!
Kind regards,
The Philips Australia Team
Brad Griffithsasked
We love our airfryer. Everything works well, but recently the plastic handler of the basket comes off. Where can I buy a replacement for that? thank you.
1 answer
Philips S.Philips
Hi Brad, thanks for asking and we're glad to hear you love our Airfryer! Please call us on 1300 363 391 (if you are in Australia). Or please follow this link: http://www.parts.philips.com.au/ We’d like to get in touch and see if we can help you.
Kind regards,
The Philips Australia Team
taminga16asked
What is the difference (other than colour) between the HD9220/20 and HD9220/40?
3 answers
Philips S.Philips
Hi Taminga,
Thank you for your question. Other than the colour, there are no differences between the two Airfryers! We hope this answers your question. :)
Have a nice day!
Kind regards,
The Philips Australia Team.
Thank you. I have now ordered an HD92240/20 based on the reviews I read
From Product review
Thank you for your question. Other than the colour, there are no differences between the two Airfryers! We hope this answers your question. :)
Have a nice day!
Kind regards,
The Philips Australia Team.
gee maasked
Where can I see the Air Fryer in action? I live in Cairns, North Queensland. I want to know how noisy it is?
A-Tuesday loveasked
does the Air Fryer use the same technology as Microwaving? I'm pretty anti-microwaves... That might sound hippy dippy, but I feel better since I don't use it.
1 answer
Philips S.Philips
Hi there,
Very good question. We can imagine why you ask this. The Airfryer is based on Rapid air technology. There is a hot airflow in the cooking chamber which is caused by a large fan. The hot air circulates around the food and warms it up. You can check out this video for more information:
https://www.youtube.com/watch?v=MSv9IWHCn9E
This is different from a microwave, where wave radiation passes through the food for it to get warm.
Hemishaasked
Hi, I found scrubbing the airfryer was tarnishing the non stick coating so have starting using to soft side of the sponge to clean both parts of the removable but I'm finding that they remain quite greasy. Please can you advise the best way to clean these?Many thanks Hemisha London
1 answer
Philips S.Philips
Hey Hemisha, thank you for bringing this to our attention. Please check this link for information on how to clean the unit and accessories: http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=HD9220/40&hlt=Link_FAQs&mid=Link_FAQs&scy=NL&slg=AEN
Kind regards,
The Philips Australia Team
ashrafasked
I found scratch inside the pan, is this harmful and not healthy?
3 answers
Apparently when I spoke with TVSN about this problem they said it was unhealthy as the toxins from the broken surface was dangerous going into your food.
The scratch is in the Pan which is holding the basket/baking pan.
Philips S.Philips
Hi Ashraf,
All the materials used in the Airfryer are not dangerous for your health. As you mentioned the scratch is on the pan which is holding the baking pan there is no risk of anything coming in the food you are preparing. Should you ever see scratches in the pan where the food goes in, there is still no health risk. If you are doubting however, you can always contact our local team. For Australia you can call: 1300 363 391 and for New Zealand this: 0800 658 224.
Kind regards,
The Philips Australia Team
airfryerreviews.comasked
Hi
Can we use the airfyer for baking purposes?it would be able to bake like oven?
2 answers
Philips S.Philips
Hello there, good question and yes, you can! Please take a look at this page: http://www.philips.com.au/c-m-ho/airfryer/recipes. Here you'll find recipes for muffins, pies and even apfel strudels. Enjoy!
I do baked potato's.. carrot pumpkin..scalloped potatoes...scrolls.. so versatile..
diggumsasked
Hi could you please tell me, if I can cook directly in the base of the air fryer, without the basket, like for example a casserole, or would I have to purchase the baking accessory? and for the record I absolutely love my little machine, not sure if its economical or not yet though
thank you
1 answer
Philips S.Philips
Hello, thanks for asking. It is not possible to directly place the casserole on the pan. It is best to purchase the baking pan for the unit for cooking purposes like this one.
To order the part, please follow the link below:
http://sselectronics.com.au/422245952761/Baking-Dish-HD9925-HD9225-HD9220-HD9240/pd.php
Thank you.
shanaasked
Hi. I just bought the airfryer model hd9220/40 (the white one with blue handle). When i try to fry the french fries by setting the timer to 10 minutes, the timer didnt work (doesnt go back to zero and ring, only stay at 10 minutes even though its past over 10 mins already) is the timer broken? For sure, the switch is on and the heating as well, just the timer not working. Is there anyway i can get the airfryer check? (I bought it in australia but already bring it to my home in malaysia). Thanks
2 answers
Hi Shana, sounds like the timer is broken, my timer ticks and works even if the electricity is off.
Philips S.Philips
Hi Shana, we'd like to look into this for you. Could you kindly supply us with your contact details via [email protected], so we can see what we can do to help?
Kind regards,
Philips Social Care
Kathleenasked
My airfryer XL starts smoking after it has been on for a while. I think it must need cleaning under the coil, but I don't know how to do this. Could you help me please?
2 answers
Philips S.Philips
Hello Kathleen, sorry to hear about the difficulties you’ve experienced. Can you contact us on [email protected] along with your contact details, we’d like to get in touch and see if we can help you.
Try this: https://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=HD9240/90&dct=QAD&faqview=1&mid=Link_FAQs&refnr=0108569&scy=AU&searchtxt=HD9240&slg=ENG&view=aa12_view_partial.html
makessenseasked
Ive had my Phillips Air Fryer for almost 5 years now and it's still going strong. Probably the best gadget the family has ever bought me for Mother's Day. I was wondering if its possible to buy a replacement basket though as mine's a little coated from all the burnt oil etc.?
1 answer
Philips S.Philips
For the availability of the pan for your unit, your local retailer such as Harvey Norman or The Good Guys should
have the accessory for you, if not available we can assist you in ordering the accessories via our spare parts distributor.
Please refer to the link below:
http://www.sselectronics.com.au/420303604851/BASKET-HOLDER-WHITE--HD9220_or_40/pd.php
Pat Stearnesasked
what do you mean, in recipe book some timesit says soak 30 mins. on some items
1 answer
Ok chips ? Tried that hopeless, cut up potatoes chunks, pumpkin etc, small bowl tablespoon oil salt,herbs if liked coat, throw if spinner 20 min. Until soft browned experiment, just give short 1 minute if not cooked
Jcanningasked
Can I put a baking tin in the draw without using the basket?
2 answers
You probably could, as you can use anything you could put in an oven, but taking it out afterwards might get a bit messy!
Philips S.Philips
Hello there. Never place the baking tin directly in the pan, as this eliminates the airflow in the pan and only the top of the food will be heated. Always place the baking dish in the basket. The baking tin should still leave some space on either side when you place it in the basket to ensure the airflow can pass around it.
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