See the Best Home Care Shops in 2022 as rated by Australians on ieatwords.com.au.
Listing monitored by Polytec

Reviews

  • Product Quality
    2.2 (52)
  • Return Claim MadeYes (14) · No (40)
  • Customer Service
    2.8 (45)
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Dean C.
Dean C.South East Queensland, QLD
  • 4 reviews

People who drive company cars should learn the road rules

published

Hopefully the product is better than the people that drive the company vehicle's that don't no the road rules and then abuse you when you beep the horn at them...



Customer Service
1/5
Incentivised Review No
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Fantastic quality

published

Fantastic quality of the materials I've used. Great support from the company. (Polytec). The product range of finishes and colours is excellent.

Product Quality
5/5
Customer Service
5/5
Polytec
Paul Z.PolytecSend a private message

Hi Peter, thank you for your lovely review and we are happy to hear you had such a positive experience!

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Linda
LindaHobart, TAS

Very poor product bench top

published

The scratches dont disappear and when light over bench is on u can see the scratches ... even after wiping ..there are chips in the corners of the bench on the joins which were like that before itcwas put in and not finished properly and are considering legal action and consumer affairs if a rep does not come and investigate our issues..i have put in 3 kitchens and this is the worst product i have ever used ...just wondering why i cant see your review's anymore

Product Quality
1/5
Customer Service
1/5
Polytec
Paul Z.PolytecSend a private message

Hi Linda, can you please advise if you have contacted our warranty department? If you could privately message us with your information that will help us find a solution. Thank you.



Linda
Linda
Linda
Linda

Have not contacted warranty department as I have no idea how to do so.
Some information would be good thank you

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Nick
NickSydney Surrounds, NSW
  • 5 reviews
  • 6 likes

Poor investment

published

Stay away from thermolaminated panels, ours lasted 9 years and then started lifting off . Looks like the mdf expands and contracts with the seasons . Polytec said we did well to get 10 years out of a kitchen, sorry polytec its not a car i would expect the hardware to go (which it hasnt) before the laminate started lifting . I’m concerned to see they still sell this product, which i think has a 7 year warranty, really ? So they expect problems after 7 years !!!

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Product Quality
1/5
Customer Service
1/5
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Kel
Kel
  • 2 reviews
  • 1 like

Useless scratching bench

published

Installed Matt concrete look bench. U can’t use it as it scratches with almost anything. Tried raising my concerns/ ignored.

Product Quality
1/5
Customer Service
1/5
Polytec
Paul Z.PolytecSend a private message

Hi Kel, have you contacted our warranty department at all?

Kel
Kel

Tried and no response

Polytec
Paul Z.PolytecSend a private message

Hi Kel, can you please private message us with your details so we can find a solution for you?

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Glammi White
Glammi WhiteGreater Melbourne (Inner), VIC
  • 7 reviews
  • 3 likes

Xenolith benchtop Grey Cement Expensive and disappointing.

published

Be warned. This may be very disappointing. The colour matching of the bench is not perfect by any stretch.
After replacing the first one, which took WEEKS, the second one is not a very good match in colour.
It is a beautiful bench, just very sadly it doesn't match properly so I have to have something to cover the join.

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Product Quality
3/5
Customer Service
4/5
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Renee C.
Renee C.Illawarra, NSW

Gloss white kitchen is now yellow!

published

We built a masterton home 10 years ago. Paid extra for polytec gloss white cabinets for the top row in the kitchen & pantry! Within 6 years it had started to yellow. It is now extremely noticeable that the fronts of the doors & sides of the end panels are yellow but the fronts of the end panels are still pure white. Making the discolouring hard to disguise or pass off as an off white colour. Pretty disappointed to read that this was a “bad batch” that had a 7 year warranty period which has now expired. I did enquire with the home company when it started to yellow after 6 years to be told there was nothing I could do.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Bob S
Bob SSydney, NSW
  • 4 reviews

Excellent service!

published

I am delighted with the service provided by the commendable staff at Polytec. They told me how long it would be to manufacture and deliver my cabinetry and it was installed exactly on time. The workmanship was done skilfully and with great attention to detail thanks to the hard work of Michael and Stuart. Many thanks, Polytec.

Product Quality
5/5
Customer Service
5/5
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Amanda hickey
Amanda hickeyIllawarra, NSW
  • 3 reviews

Warranty experience

published

I have recently had some cabinetry replaced under warranty through polytec and would Like to say the process from start to finish was outstanding.
The attention to detail and the care taken throughout the process was excellent thanks to Stuart and Michael.
Very happy with the end result .

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Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Polytec
Paul Z.PolytecSend a private message

Hi there, thank you for your wonderful review and we are glad you had such a positive experience with our warranty team.

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Jenny
JennySydney Surrounds, NSW
  • 5 reviews

Doesn’t live up to the hype

published

Just installed my venette cupboards. Shows everything and definitely not scuff and fingerprint resistant. Was going to have push doors, however having read the other reviews I’ll put in handles. Surprised to see the white borderline, thought I was buying blue cupboards, not blue cupboards with a white edge!

Product Quality
2/5
Incentivised Review No
Polytec
Paul Z.PolytecSend a private message

Hi there, please contact our warranty department regarding this as we would love to find a resolution for you.

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  • Verified

service of Polytec is horrendous

published

it has taken 3 weeks and my Doors have still not been manufactured because they do not communicate and it is an endless problem to try and finalise something. Not even my Rep here in Perth is helping me. I Will certainly not use Polytec again but will rather use a company with costumer service

Customer Service
1/5
Incentivised Review No
Polytec
Paul Z.PolytecSend a private message

Hi there, we would love to help you resolve this issue. Can you please privately message us your details along with your representative's details? Thank you.

Polytec
Paul Z.PolytecSend a private message

Hi, your representative will be in contact shortly to resolve this issue. Thank you.

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Have Polytec ultra white turned yellowish no longer white

published

Our kitchen in ultra white is no longer white contacted builder he passed it onto kitchen company who passed onto Polytec still nobody has contacted us from any of these companies make you wonder how serious they are about warranty

Product Quality
1/5
Customer Service
1/5
Polytec
Paul Z.PolytecSend a private message

Hi Ian, we would love to get this resolved for you. Could you message us privately with your builder/cabinetmakers details so we can follow up the claim? Thank you.

Ian
Ian
Polytec
Paul Z.PolytecSend a private message

That's great to hear. Thanks for letting us know!

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Karen Frizelle
Karen FrizelleHunter Region, NSW
  • 2 reviews
  • 1 like

Polytec Venette

published

I selected Polytec Venette for our kitchen and vanities as I believed this product was anti fingerprint. The kitchen is in Oxford, 1 week living in our new build, marks are visible everywhere and do not easily wipe off. Due to the dark colour you can see the joins on the edges of the cabinetry and the product easily scratches.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Polytec
Paul Z.PolytecSend a private message

Hi Karen, if you believe this to be a manufacturing fault, please contact our warranty department as we would love to get this resolved for you.

Karen Frizelle
Karen Frizelle

What are the contact details of your warranty department? Also i have seen other reviews saying contacting this department does not resolve the problem

Polytec
Paul Z.PolytecSend a private message

Hi Karen, our warranty department will help with manufacturing faults and we encourage you to contact them if you believe there is an issue with your product. The email they can be contacted on is [email protected]

Thank you

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Don’t Get Vinyl Kitchen Cupboards

published

12 years ago we chose Polytec vinyl kitchen cupboards doors as they were the only profile and colour we wanted. Five years in and the vinyl started peeling off the doors. Polytechnic and kitchen installer both unable to help or even recommend a product for gluing vinyl back down.

Product Quality
1/5
Customer Service
2/5
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Sandra
SandraMid North Coast, NSW

Excellent Customer Service

published

We had an issue with peeling on our vanity unit only 18 months after installation. Polytec agreed to fix the problem under Warranty and as a result, last week their Technician came and replaced the damaged panels. He was friendly, efficient and obviously skilled. We are happy customers!

Product Quality
5/5
Customer Service
5/5
Polytec
Paul Z.PolytecSend a private message

Hi Sandra, thank you for your review!

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Frank W.
Frank W.North-West & West coast, TAS
  • 2 reviews
  • 2 likes

Yellowing after warranty period

published

New kitchen installed 2011 with createc gloss white polytec
Now all large flat surfaces have yellowed leaving bright white edges as they were originally
Apparently now out of warranty
Disappointing product

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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Monika
MonikaSouth East Queensland, QLD

Thank you for such a wonderful job

published
Product Quality
5/5
Customer Service
5/5
Polytec
Paul Z.PolytecSend a private message

Thank you for your wonderful review Monika, and we are glad you had such a positive experience!

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Tony
TonySydney, NSW
  • 2 reviews
  • 2 likes

Poor quality work on carcasses

published
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Product Quality
2/5
Incentivised Review No
Polytec
Paul Z.PolytecSend a private message

Hi Tony, our warranty covers a 7 year period. Can you let us know if you contacted our warranty department directly in regards to this?

Tony
Tony

I contacted the builder because that's who commissioned Castelwood Kitchens who would have used Polytec as a supplier. The builder forwarded the response from Polytec which is quoted up above. I don't know whether that was the warranty department.

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retireland
retireland
  • 50 reviews
  • 29 likes

Poor long term

published

We had our first Polytec doors installed over 20 years ago. After about five years the vinyl skin on a lot of our doors began peeling off. A few years later Polytec contacted us out of the blue as they realised that they had used poor glue in their product. I was impressed that they removed all of our doors and drawer fronts and replaced the vinyl. Unfortunately some of the fronts began to peel away again. I guess there was residue of the bad glue left behind - assuming that they had upgraded the glue in the first place. It looks hideous and it means we have to replace all if our facings once again.

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Product Quality
2/5
Customer Service
5/5
Incentivised Review No
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wendlle
wendlleAU
  • 26 reviews
  • 12 likes

Love the Benchtops

published

Just replaced our old ugly laminate benchtop with a Polytec Laminate in Tunisia Stone Matera which is an ultra Matte finish.
It looks AMAZING, I went with a 40mm thickness instead of a standard 32mm and it really looks like a stone benchtop but without the crazy price tag that I just couldn't justify.
This benchtop looks fantastic paired with a black composite granite sink that I got from Hafele.
Highy recommend their Matera finish benchtops.

Product Quality
4/5
Customer Service
4/5
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Ann11
Ann11Sydney, NSW

Frustrating experience

published
Incentivised Review No
Polytec
Paul Z.PolytecSend a private message

Hi Ann, we cannot locate the details of your job, can you please advise who your cabinetmaker was so we can find your original order?

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Avoid Venette

published
Product Quality
1/5
Incentivised Review No
Store LocationMelbourne
Polytec
Paul Z.PolytecSend a private message

Hi Kat, can you please let us know if you contacted our warranty department in regards to this?

Kat R
Kat R
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Annette
AnnetteWheatbelt, WA

Bench top scratches

published

I purchased my new kitchen Feb last year first island bench top had scratches they agreed to replace the replacement turned up with scratches when plastic covering was removed they sent it back and had another bench top sent out to find out my 6 month old kitchen has a lot of scratches but they refuse to replace it now I was told my plates and cups must be causing it so now a year old what are they going to look like in 3 years not happy at all with them

Product Quality
1/5
Customer Service
3/5
Polytec
Paul Z.PolytecSend a private message
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Cath P
Cath PIllawarra, NSW

Kitchen Bench Top Disappointment

published

Installed Matera laminate on our kitchen bench tops 3 years ago. It now looks older than the 26 year old one we replaced. It has dulled and scratched. DON"T BUY.

Product Quality
1/5
Customer Service
3/5
Polytec
Paul Z.PolytecSend a private message

Hi Cath, we offer a 7-year warranty should you have a manufacturing-related problem in future. We, unfortunately, do not cover wear and tear. We do apologise for the negative experience you have had.

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Nadine N.
Nadine N.South East Queensland, QLD
  • Verified

Ruined My Brand New Home that has 2 1/2 kitchens

published
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Product Quality
1/5
Customer Service
1/5
Polytec
Paul Z.PolytecSend a private message
Nadine N.
Nadine N.
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