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- Verified customer
Excellent conveyancing services
My experience with Provey has been very satisfying. Provey were very professional and answered my queries patiently. I would admit I made numerous calls whilst Karen and Kenneth were very patient and responsive.
I would like to thank Karen and team to help me settle my properties in a very short timeframe.
- Verified customer
Extremely professional and organised!!
My wife and I were forced to look for a new conveyancer at short notice as our initial conveyancer stopped responding to calls and emails for several weeks. He later told us he had gone on holidays which was just shocking in itself. After doing a bit of research I contacted Provey Legal and got allocated Peter as our new conveyancer. Great move!! Peter stepped in and just controlled everything, we needed changes made to our contract as it still had the old conveyancer listed. Peter took care of everything for us and kept us updated via email at...every stage. We settled right on time yesterday morning and now own our land. Immediately after settlement Peter of course contacted us to say everything had gone through and that he had enjoyed working with us. The beauty of Provey is that they just seem to be so organised and efficient which is awesome as purchasing land is stressful enough. We would definitely recommend Provey Legal to anyone looking for a conveyancer.
The entire process occurred online. I may have had one phone call with my conveyancer, Peter, but otherwise the whole thing takes place electronically, with updates via e-mail and on the web, using their settlement tracker. For me, this was ideal, as I'm terrible with answering my phone and much better with e-mail. Peter was extremely professional, quick, and gracious in our correspondence, despite my utter cluelessness about the settlement process. Our settlement was very tight (~3 weeks!), and Peter handled my queries and anxiety gracefully a...nd on time. I'd highly recommend Provey for those who are comfortable with a predominantly online conveyancing process. I can't say whether they'd be great for people who prefer a more traditional face-to-face process, as this was not part of my experience. Frankly, I have no idea if they offer such a service. But for us, it was exactly what we needed at a very reasonable price.
Peter of Provey Conveyancers without doubt saved the day...Peter was acting on behalf of our Daughter & Son-in-Law in the purchase of their first home. The service was great from day one. When it came to settlement The Vendors Agent stuffed up such a simple matter, but that stuff up stopped settlement taking place...With all the calm professionalism in the world Peter worked for several hours, including pointing the Vendors Totally Useless Agent in the right direction, to make settlement happen. He kept our Daughter fully informed & instilled c...almness. This extra work came as part of their brilliant service fee.....Would I use this firm.....Yes, without hesitation, & although the firm probably has several solicitors to oversee settlements I would ask for Peter.
Selling our property in Abbotsford. As Provey assisted us with the purchase, we thought it logical to appoint them again. Bad move. Day 1 (just after paying the deposit) I had a couple of questions that I felt were better addressed on the phone. Despite leaving 2 messages and an email requesting a call, no phone call has ever been made to me. I've since asked for a refund. Not a good start Provey.
We could manage to settle on time.
My land settlement notice came up quickly and we had only 14 days to sort everything out quickly. With the help of Provey team we could do it. My cordial thanks to everyone involved. My main point of contact went on maternal leave and his colleague did an amazing job to back her up. Well done guys.
- Verified customer
Very professional service
We've been with Provey for 4 years already. We bought a vacant land using their service 4 years ago and bought another house with them which just settled last week. Their service is always up to standard and very professional. The customer service is excellent as well. Emma is always able to answer my queries in a timely manner. I will for sure recommend this business, no doubt. It's hassle-free.
- Verified customer
Cut our losses and chose another conveyancer
We originally chose provey over another conveyancer despite their pricing being more dear, as we had read many good reviews online about them. All was well in the beginning, until we actually needed them to do their job and we found nothing was being done.
- Emailed them our land contract, got a reply saying they will process it and prepare the appropriate documents for us to sign. Never heard from them again. Months later, contacted them again about a different matter and our conveyancer stated they still haven’t received our land contract an...
- Verified customer
My conveyancer was [name removed]. I engaged Provey because of good reviews on this site. It was a short settlement so I suppose there was a lot for her to do, however she was never around when I tried to call, took days to respond to emails, then on settlement date she miscalculated sums (I was owed rent money by previous owners, but she calculated that I owed them, which I paid and then there was a whole process later of chasing that money back). And most importantly, 12 monhts later now I realise there was a building permit in place on the p...roperty that was never finalised, and [name removed] should have easily picked that up had she done the proper checks with local council. But she hadn't (even though I got charged for that service). When I contacted her about it, I received no response. So now I am responsible for organising inspections and seeking extensions for work that I never had done in the first place, or had knowledge of. Overall, perhaps the agency is ok and you might have better luck with someone else, but this was my experience and I wanted to share it.
Good service and easy online process
The conveyancing was completed without any hiccups. Correspondence was mostly done online and via email which suited us fine. Good follow up and detailed online reminders but at times I would have appreciated more verbal contact. Having said this I did opt for email correspondence and when I telephoned in my conveyancer was always generous with her knowledge and time. Would definitely recommend those who prefer an online approach.
Very stunted and generic responses, lacking any personal touch
I feel as though i was the recipient of standard template emails which half the time upon receipt were either barely relevant or any longer due to the timing. When requiring actual advice it was very limited. Regardless of the issues with the vendor and their timing I still wouldn't recommend using this organisation for conveyancing. Pay a little more and get a professional more personalised service instead.
Emma and Rebecca from Provey were very helpful and responsive. Kudos to them for their excellent customer service. The unique and user-friendly online portal that allowed me to view the status of the transaction in real-time was also a great help in my property purchase transaction. I would definitely engage their services again in future.
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