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TonySydney, NSW
- 2 reviews
Second time with Provey, 5 Star experience
Karen Yu has been wonderful and helpful.
She responds promptly and has good subject knowledge.
This is the second time I have dealt with Provey and very happy with their services.
Highly Recommended.
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AliGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
The worst conveyancing service if you are a buyer
Their service is so slow. It takes 24-48 hours to get the first response from them and always the first thing is an invoice. The quality of their service is very poor as I am sure they are busy with lots of clients at the same time. Don't get fool for their initial price. Don't trust their service; you are going to regret it.
My personal experience:
I got a quote for Provey conveyancing service a few months ago for 1049$. The quote was competitive and given the reviews were alright, I decided to proceed with their service. I was told that I wo...Read more
uld receive 3 free contract reviews as I was a first home buyer. Soon I received 3 contract reviews for a few properties I attended their auction. After that, I found myself paying hundreds of dollars for the pre-auction contract reviews. I noticed from a friend of mine that they did offer an unlimited contract review for 1150$ to him, so I asked for that. Initially, I was told that such a service is not available. After I insisted why my friend got that service, I was told that he was introduced through an agency and this offer is only available for those customers. When I asked for clarification, I was told to go with another service and lose 250$ deposit. I didn't attend the auction for a few properties just because it took ages for them to respond to my request and then the first thing they asked was paying twice or three times more than the usual contract review price (usual 99$, urgent can go to 350$). I had to pay more because they are so slow in responding to your request. Long story short, I lost 250$ deposit I made initially. I lost a few properties because I didn't want to attend their auction without a contract review and lost hundreds of dollars for all the contract reviews. I am happy that I made the decision to move with another conveyancing service. I paid a bit more (1100$) for unlimited contract reviews. There was no deposit as they were so confident with the quality of the service that they didn't need to lock you to the service. I received quite urgent reviews (within 3-4 hours). I could ask whatever questions I had had throughout the process. Most importantly, the contract reviews were quite detailed and not just a template. I even asked for a contract that was reviewed before by Provey and found out there were so many issues that I wasn't told with the contract of sales. Who knows what trouble I could get into if I proceeded with purchasing a property by using Provey conveyancing service. I should have ignored the deposit and moved to another service earlier.
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Daniel MastersGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 2 likes
- Verified customer
Provey Perfection
Peter did excellent work with my property purchase - there was a strong line of communication with him and his team, with very fast response times via both email and phone. I loved the straightforward, transparent, fully online process - I was even able to receive a quote and engage them within an hour of filling in my details online. They have some of the best prices around as well, particularly given they are linked to a team of lawyers. Peter ensured I received all government concessions and benefits that I was entitled to, without requiring any prompting from me.
I am glad I chose Provey Legal and wouldn't hesitate to recommend them.
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paperGreater Melbourne (Inner), VIC
- 2 reviews
I think it deserves 2 star, but I want to say it is terrible
I recently bought a house with [name removed] and her teams, since the online reviews of provey is very good. I have to say, the settlement is done without too much troubles. But what make me really upset is her attitude towards the business.
The price of provey is quite expensive compared with others, and I would like to pay more if it worth it. I am new with this house market, and I am actually counting on her to give some suggestion. But what happened is she did not provide anything helpful!!!
1. I already sent her the inspection report imm...Read more
ediately after the house inspection, but she forget it completely!! The defects need to be rushed to fix in the last day just before the settlement. And I need to deal with the builders if there are defects that are not repaired. 2. She does not mention at all about the concession of stamp duty, and fhog. After I mentioned it to her, she just officially sent me the definition of them.... But at that time, I did not ask much, because I did not settle the house yet, and both of them need to be done after the settlement. But what I did not expect is, she hung up my phone after her heard my voice!!! And this is just the next day after the settlement!!! How come she could be so rude, she took the money right away from the bank account without noticing me by email(which is fine), but hung up after recognizing my voice!! It is really mad. And of course, she can not help with these two things with me since she already got the money which she needs so urgently. 3. I do not think she is at my side at all, all she wants is to finish the settlement as soon as possible. There are special conditions the buyer can add in the contract as we all know. She did add some thing which is standard, like major defects, pending on the inspection, etc. I wanted her to add that the owner will clean the house before the settlement. I admit that it is my fault that I did not mention there should be a professional cleaning up with a receipt. Since I did need to provide receipt with my previous apartment agent because the contract I signed, I assume it is a standard process. While after the settlement, and I actually get my keys to access the house, I could see that the previous owner did not clean it up at all, it is just empty. I have to say the owner is not a bad/dirty person, the house was just as the house we seen at the opening day, without furniture though. But the dust on the carpet and the stickers on the windows still ruined my mood a bit at the day I supposed to be happy. And I contacted with [name removed] ( I asked my friend to do so:)))), since she will hang up my phone), and she confirmed that she will not add the receipt thing unless I ask for it!!! I feel ridiculous about it. She did not even mention the choices I have, how can I know I need to point it out of this receipt!!! All in all, I would like to say, [name removed] is kind of efficient person. The business she is doing is fine, the settlement is okay. She just does not really have feelings towards her customers. If you want to choose provey or [name removed] is okay, but please confirm with every details before you pay!! And do a lot of research by yourself because she will not help at all.Similar opinion? Write a review on ieatwords.com.au!
Pichai T.Greater Melbourne (Inner), VIC
Prompt responding, a great professional service!
Great services with always prompt responses, great details informed us along the way.
- Thank you Peter Nguyen and his team.
We have Provey for two of our latest settlements/convegencing (and counting...!).
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shukchun l.Greater Melbourne (Inner), VIC
Excellent service
We are a first-home buyer and we have been well looked after by Karen Yu and her team. She's very knowledgeable, organised and was always there when we need help. Our settlement process was smooth and effortless. Will definitely recommend Provey to any home buyers.
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AjayGreater Melbourne (Inner), VIC
- 2 reviews
Excellent conveyancer
As a first home buyer with amazing conveyancer . They managed it in very professional way . Provey team is very professional, kind and helpful.
Big thanks to Karen for prompt help and support during the process. We are very happy from the beginning to the end of our land settlement.
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The reviewer stated that an incentive was offered for this review
Got us to settlement but a very unpleasant experience
Proveys services are on the more expensive side, and despite the numerous good reviews our experience with our conveyancer was terrible and not worth the high cost to justify the premium. He got us to settlement in the end but he did not assist us in any way or make things easy for us as first home buyers.
Notable pain points:
- It was incredibly difficult to contact him by phone and his assistant often said to email instead
- Despite having already paid the deposit and engaged with them he refused to provide any sort of advice to us until t...Read more
he titling process had begun. I had asked a very simple question regarding stamp duty expectations but he didn’t even want to provide me with any sort of useful information as titling had not been kicked off yet. He wanted to actually lodge with the SRO before giving me information. I then had to research this information myself via the SROs website. - After titling he got our Stamp Duty concession completely wrong in the end and refused to listen to me or speak to me on the phone to sort the issue out. This is despite me explicitly asking him to call me.Similar opinion? Write a review on ieatwords.com.au!
HassGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 6 likes
Highly recommended!!!
Well deserving of a 5 star Rating, Great service, very efficient I would highly recommend Provey Conveyancers to anyone, as I have used them twice now and won’t hesitate to use them again and again, thanks for the great service
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EmmaGreater Melbourne (Metropolitan), VIC
Seamless service
Karen and the team at Provey made the settlement process straightforward, were happy to talk us through every step and what needed to happen to settle on time. Questions were quickly and happily answered. Would happily recommend to anyone who wants to ensure their conveyance is in good hands.
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Felix XuSydney, NSW
- Verified customer
Perfect Service from Provey Legal
Provey Legal has provided an excellent professional services in the last 2 years in handling my property purchase and settlement. Especially Karen has done a wonderful job and been a great help in solving difficult issues for me in a timely manner. Thank you Karen and your good team!
Sincerely
Felix Xu
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Elham MVictoria
Amazing Service
Provey made what seemed like a very complex and stressful process, feel very simple and seamless. Would definitely recommend this team to anyone looking to purchase a property or with any other matter.
Thanks again!
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Dennis HudsonGreater Melbourne (Inner), VIC
True Professionals
A friend put me on to Provey Conveyancer, which turned out to be a true blessing. Fantastic service by the team with special thanks going out to Karen, who acted very professional at all times. Very easy to engage with, provide ample feedback and was always on top of everything. Great job and many many thanks
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Provey Was Stress Free
I needed to find a conveyancer in a hurry. Provey were very easy to engage and their online portal is very clear and explains the process well. Peter was on top of everything and was very responsive to all my questions. I would definitely use them again.
1 comment
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sandicccAU
- 2 reviews
- Verified customer
True professionals - Great Conveyancer
Provey have handled 2 sales for me already and I'm currently using them for a purchase and an off the plan development. I will also use them for the off the plan sales of the development. They make the whole process so easy.
1 comment
ProveyProvey Conveyancers Melbourne
Dear Sandra,
Thank you for your review, we hope our service so far is satisfactory. We always strive to provide an easily accessible service that is easy to follow.
We will continue working hard on yo... Read more
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Unparalleled service - can't recommend more highly!
I have nothing but unfettered praise for Provey – in particular my assigned conveyancer, Peter Nguyen. Peter swooped in to save the day after my house-buying journey was initially stalled by a ridiculously unreliable conveyancer; he picked up the pieces immediately (thanks to Provey's option for a fast-tracked contract review) and was communicative, clear and proactive throughout. He was also very patient with all of my numerous questions, accommodated my various pedantic requests (including moving up the settlement date to accommodate a person...Read more
al issue) and, most importantly, gave me regular updates – ensuring that at no point did I feel overwhelmed by what is, ultimately, a very scary, daunting process. I am now moved into my new apartment – with heaps of boxes still to unpack! – but Peter and Provey's efforts in getting me to this point are nothing short of remarkable.1 comment
ProveyProvey Conveyancers Melbourne
Dear Adolfo,
We thank you for your kind review and do appreciate having you as our client.
We hope you are satisfied with the new property, and the move wasn't too difficult.
Thank you again, and we look forward in working with you again!
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JessMelbourne
- Verified customer
Helpful and thorough
Thanks Liyxi for being so easy to deal with. Liyxi managed a complicated nomination sale involving a number of different parties. Throughout the process, Liyxi diligently answered our questions, kept us informed of progress and chased all the relevant parties. We were very happy with her service.
1 comment
ProveyProvey Conveyancers Melbourne
Dear Jess,
Thank you for your review, we are happy to hear that your experience with Liyxi was satisfying and easy.
We hope to work with you again for future conveyancing matters.
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- Verified customer
Very good conveyancers - would recommend.
Peter made the seemingly daunting process of buying a house feel very easy - he was very communicative and helpful, keeping us up to date frequently and answering our questions very promptly. When there was a delay in our settlement from the vendor's end, Peter helped us promptly organise a license agreement with the vendor so we could still move in before official settlement.
Provey came recommended to us, and I would happily recommend them to anyone else.
1 comment
ProveyProvey Conveyancers Melbourne
Dear Tom,
Thank you for your kind review, and hope you are satisfied with your new property.
We are happy to hear your time with Peter was seamless and provided ease to your purchase.
We hope to work ... Read more
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Seamless and helpful
Thanks Peter for your help in making it a smooth and simple process! Almost everything was done online and you were accessible by phone when I had questions.
1 comment
ProveyProvey Conveyancers Melbourne
Dear Nghiep,
Thank you for your review, we will pass the feedback onto to Peter.
We hope you are satisfied with our service; hope to work with you again!
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JillCamden Park
- 2 reviews
- Verified customer
Great conveyancers
Karen from Provey Legal was very easy to deal with. We were constantly kept up to date with everything and all questions were easily answered.
1 comment
ProveyProvey Conveyancers Melbourne
Dear Jill,
Thank you for your review, we'll pass this feedback to our staff.
We thank you for choosing our for the conveyancing of your property.
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ProveyProvey Conveyancers Melbourne
Dear Patrick,
We thank you for your valued feedback, we are glad to know that our online portal and process is easy to follow. We hope that you are enjoying your new property.
Thank you again and we hope to work with you again very soon!