Puratap (page 4 of 6)

We just had our filters changed and could not be happier, LOVE the water. My little man will simply not drink anything else.12 years later and we still love our Puratap. After reading so many articles on Adelaide tap water, I am so happy that I invested in a Puratap before my kids arrived. Spending that little bit extra each year on my filter system is so worth it. As a parent I want my kids to have a healthy start to life and I know that having them drink chemical free water along with a healthy diet is the key. Thank you Puratap I wouldn't invest anywhere else!!

I had a Puratap for about 3 years. I found them to be one of the most pushy and annoying companies I have ever dealt with. The problem is they do not use industry standard thread filters. This means you are locked in to continually purchasing Puratap filters, rather than source cheaper/better/different filters anywhere else (Hardware stores, supermarkets, myriad of online shops etc). To make matters worse, you must 'book' a puratap plumber to come out and change your filters. This is ridiculous. A filter change takes literally 30 seconds - turn...

** Update** 7 years on and I'm loving the unit I got from bunnings- My Mum and many neighbours have gotten the same unit, and everyone is loving not having to deal with puratap. Another review mentioned the less than savoury practice of changing filters in the van... puratap's answer was on the lines of needing access to 'tensioning equipment' - what? A filter wrench? There's nothing you need that can't be brought into the house, surely. If so there's more wrong here than I thought! ** End update**
I went out and bought a different system today...

Filter taps are essential in South Australia. What annoys me is puratap seem to call me a month earlier each year wanting to come and change the filters. I think it's so they eventually get extra money! Eg. 1st had them changed in January, then it was December, and I just got called tonight & they want to come next week!! I've put it off until late October, apparently I'm getting some special price - filters only...

We have one in our house and we bought it cos there one one in the last house we were renting and we ended up really relying on it! It is convenient and the water tastes good (well, it tastes like actual water, unlike the junk that comes out of our tap!). We have the squarish shaped mixer tap and it looks good. Have not found calls for filter changes a problem - they are always polite and we wouldn't remember otherwise.

Would definitely recommend it.

We've had some other water filter things before but they are such a pain. Had to change them bloody constantly which was way too much effort.

Our Puratap gets used heaps and definitely the best filter we have used in our house. And them coming out to change the filters themselves is useful - people that whinge they want to DIY everything need to get a hobby :P

I have a puratap filter. I've had one for years. After the last replacement it leaked. When I rang puratap they said it was out of warranty and not their problem. Not very impressed. They also ring a month early and bug you all the time! thinking of gong to a different provider.

A never ending supply of fresh quality drinking water on tap, just for the annual cost of a replacement filter. No lugging heavy boxes of water home from the supermarket. A friendly call from the company to arrange a filter change by one of their plumbers. The service was quick and easy and apart from a check of the area in the next day, no effort on my part.
Also a South Australian company empoying local labour!

I want to say that my kids love it, but lets be honest - teenagers don't love anything! I never used to be able to get them to drink anything but soft drinks but since we have banned soft dirnks in the house and gotten a Puratap they are happy to drinkwater. So it is good because they dont do anything else I say LOL! :)

I moved to this house which has Puratap 3 months ago and received reminder for filter so booked appointment for yesterday between 11 and 1. As I was working in the afternoon timeframe was important. By 1 no-one had arrived or called so I rang and was told tech was 5 mins away. He arrived and proceeded to change filter. As I had no previous experience with Puratap when I saw black coming out of tap I asked what was happening. Was told it was carbon and handed a leaflet and told to read it. Was then told to check for leaks in 2 and 24 hours. As I...

I have lived in a few different houses in the Adelaide suburbs and we have always had a Puratap. I really like supporting local businesses and they seem to give lots of local people jobs which I like.

The water that comes out of it is good and my kids will drink it so what more can you ask for!

Good solid product, good value for money.

I used to have one I got cheep of the internet and the bl**dy thing basically exploded under my sink. Puratap came and installed one of there units and I haven't had any problesm since. No sign of this one ever exploding!

Filter changes are reasonably priced.

I have bought industry 3 way mixer tap recently and I am totally in love with the tap. Definitely a cheapest price I found when compared online and its watermarked certified. I would have been more happy for 4 year instead of 3 year warranty which I found when compared online though they were expensive.

I saw the advert on puratap mixer tap sales on early May 15. The lady on the phone told me if i place a deposit of $25, she will reserve both of the mixer taps for me and i will be able to chose one of them when the plumber come an install it.
2 wks later, i saw online that one of the tab i have chosen is out of stock and hence i called Puratap. I was told that they have NOT been able to reserve for me as other customers have taken it. The only way is to wait for another 3 more weeks. I was very disappointed, however, decides to wait.

To m...

I recently got one of the new all in one taps fitted in my kitchen. It was a new build house so I wasn't keen on the idea of having a separate tap, and I am seriously happy with it. It looks great and works. Not that it could not work... its a tap LOL.

Seriously the tap water at my house is awful and the Puratap is the only option. Its the only thing that makes it drinkable and the only company I trust! I have used them before and I will use them again.

Pura tap called yesterday at 10 months to arrange a new filter for my tap that requires a change every 12 months. She didn't mention anything about how much it costs to get the filters changed but I have had it done before so I know its around $70. I booked the appointment for 9, the plumber came just before 8am and woke my whole house up. The woman said he was fixing taps in the area today and mine needed doing so he can come help me ... so I figured telling him that now wasn't a good time wouldn't be an issue as he had other people to service in the area too. He scoffed and walked off.... I will be buying my filters from Bunnings from now on...

I don't even know how long ago your company started... 20 years? I refuse to use any other company as I've found your service excellent. I was your 6th customer & have had a Puratap installed whenever I go... Tap number 5 is to be installed this Wednesday. Yay for clean and healthier water!

If the filters need to be changed every 12 months, why do you try to make an appointment every 11 months? You have been doing this for as long as I have dealt with you - eventually along the way you make a year's profit if the customer falls for this! Also you have NEVER called back, as promised, a day or two before the appointment, to confirm. I may very well forget to be home this year. As this system was in my house when I bought it, I just went along with it - maybe time to look for a cheaper alternative, I know they're out there - as is my rainwater tank!

i tried to call them on Friday night. I understand it was after hour, and it might be too late. But i just want to let them know i have got an old house and the tap is in the wall so they would know what they will be dealing with before coming to install. The lady online said she could only take message for Monday morning, and she does not know which plumber was appoint or any other contacts could reach the plumber.
My advice will be:
At least send customers a confirm or booking message for the quotation and contacts after the booking. Not feeling confident with their service so far.My booking is Saturday afternoon. Hope it does not turn out to be bad.

After a major leak from a split hose underneath the cupboard, my kitchen is ruined from water damage. I will never use this Company again. I changed my Filters each year, and did a hose change 8 months ago. The serviceman convinced me to change the hoses,saying it needed to be done. Well it exploded and flooded the kitchen while I was out .Serviceman returned, fixed it and said sorry, and left...Terrible service.

Great product but filters must be changed every 12 months they tell you but they always ring and want to do a filter change at 11 months,my elderly mother told me this as she always checks her receipts and when I got mine out she was right all my last 5 years of filter changes were at 11 month intervilles, so next time they ring get last years receipt out and and tell them its not due yet.

Quick efficient and friendly service
Was no hassle replacing our old leaking tap
Installed a new tap on the spot

When filter installed told they would replace filters as required at my home today refused to come out.
Obviously a sales pitch
BE WARE

Called about replacing an old, leaking tap and had a rep at the house within the half hour. Very fast, efficient work and would definitely recommend the service.

This is 3rd house where we have had a puratap installed and we love the water. However..... was much more expensive to have it installed outside of metropolitan Adelaide, then when we responded to numerous text messages to replace filter we were told that they do not service outside Adelaide and that we would have to pay same price to install ourselves as metro customers pay to have someone visit their home and do the job as the "plumber" is free. Pretty sure the "plumber" is not voluntary so a small deduction should bemade to cost for self installation.Asked to speak to a supervisor about this, he was busy with another client and 3 weeks later still waiting for a call back