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Qantas Cash Questions & Answers
38 questions from our users
Sushi S.asked
I am trying to convert my Aus $ to NZ $ but I have been unable to log in for a couple of days now, a message appears on the log in screen saying QantasMoney is unavailable at present. HELP I am in NZ and can't access my money.
No answers
Rickasked
Does Qantas cash card have any fees
2 answers
No, doesn't
Frequent Flyer
Technically it doesn't, however they give you poor exchange rates which make it much more expensive then using your bank credit card. It is the same as buying money at the airport, usually 20% worse than at a suburban office of the same company.
Tony Casked
This is the only contact form I have found. I am a lifetime member of Qantas Club and have been trying to log in to my apparently dormant cash card account. Changed pin when requested at least twice. Still cannot log in. QC No: 0042515
No answers
Michelle M.asked
Money has been taken out of my husbands account without his knowledge, and we are overseas at the moment. What can be done?
2 answers
You have a number at the back of the card and call them up and explain you situation
Thank you.
Marilynasked
I have a qantas cash card and account and would like to know if it is possible to obtain another card for my account so that my husband can use it too. Thanks.
2 answers
No it’s not. The card is very inflexible
No as far as I know you can't but you might as well get one for you husband there are ways to get it free if you google it so that he can also accumulate frequent flyer points as well and the points can be gifted to each other. When we go overseas we always use the one card but my wife just got hers for when she does shopping to accumulate more points. I also would like to point out that we have never encountered any difficulties using this card overseas
Wallabibearasked
Just before I departed from Japan at an ATM I checked the JPY balances for my wifes and my card Thinking that when I got back to Australia I would cash out the remaining JPY to Australian dollars and then transfer that back to my Australian bank account
however upon returning to Australia I opened the app and the website but could not find my JPY balances anywhere and hence I could not convert it back to Australian dollars, What has happened to the remaining JPY I had in the purse whilst I was in Japan ?
1 answer
go on to their helpline - you will EVENTUALLY get to talk to someone - I had to request a special form to be sent to me to cash out my money - my card had been locked and it was a torturous process
Rex Paineasked
What are the steps I follow to withdraw money from atm
2 answers
Hi, the card is just like a normal bank card. You insert the card and follow the prompts, enter your pin no. and the amount you need to withdraw. You can choose what currency to withdraw in if overseas. You will be charged an amount to withdraw cash of approx. $1.95 AUD. Of course, you must have the cash in your account first though. We found it better to use the card when purchasing larger items or meals to avoid the $1.95 fee for cash. But of course you do need some cash for smaller purchases.
So I choose the credit option not savings or any other option?
Julie C.asked
how do I sign in to see how much money I have
3 answers
Julie C, I would not touch Qantas cash with a bargepole. They left me high and dry on a recent trip to Vietnam when I couldn't use my and my partners card. Their Customer care leaves a lot to be desired. It has taken me 2 weeks to get the cash out of our cards. Try some other cash card!
Steve Belton
If you have the Qantas App on your phone, it shows how much balance you have left
Yes, but you can only see it after youve been verified through a text. Not much good if youre not using international roaming while os
Julie C.asked
I cant find where I log in
Suebalooasked
What atms can you use in NZ to withdraw cash and not pay fees??
Carpiasked
How do I change my default from the app
No answers
Hawthorneasked
How do u change the to a different default currency on the new Qantas Money app, on the old app it was simple
No answers
Allanasked
Has anyone used qantas cash card to tap on trains or buses in London
No answers
djhasked
I am going to Cuba, will Qantas Cash Card allow me to withdraw cash there ? At an ATM ?
1 answer
Sorry djh I cannot answer that question as I am only a card user like yourself. You could try asking Qantas Cash themselves, but I doubt if they could even answer that question truthfully. But considering my experiences in the USA I would seriously consider NOT using this card in Cuba. Good luck and have a safe trip.
Kingoasked
I have reinstalled my app on my phone as I can log in but the app closes 2 seconds after showing my account. Why would this b happening now? The app has worked fine for a couple of years. It’s not usable as it keeps closing before I can do anything.
Please help me
Thank you & kind regards
Elizabeth
No answers
ELLasked
Can anyone tell me how much cash you can withdraw in one transaction please? My hotel will only accept cash so I'm hoping to withdraw $2500. Thanks very much.
1 answer
The limit in the USA seemed to be set by the owner of the ATM. At one it was $600, anothr $400. On the$400, I immediately withdrew a second $400 with no problem except that meant a second ATMfee in addition to the Qantas fee
Peterdasked
Can qantas Mastercard be used in Hungary and Czech (prague)?
1 answer
Hi
Although the QANTAS Cash (now called QANTAS Money) card can use Euro's, the Czech crown is still the official currency of the Czech Republic. Some major resorts and motels may accept Euros, the exchange rate is not great. [http://www.myczechrepublic.com/basics/czech_currency.html]
Michaelasked
Given the scathing comments, you would think Qantas cash might have responded and taken some action to improve there terrible customer service. Has anyone found any real service when they are overseas and encountered a problem?
5 answers
Never had a problem
You will not have a problem unless you have a problem. Try sorting out a problem when you are overseas and trying to obtain a new card which they will only send to your home address
I was charged twice for the same thing. Called customer service who sorted it out promptly but I did have to pay for the international phone call
Dominik Basked
Has anyone had any experience using this in Japan? Were the ATMs correctly able to access the JPY loaded onto the card? or did they do the double conversion as suggested from some reviewers when using EURO in Europe?
1 answer
I used the card in Japan one year, not since then have I used it. I knew how much I had and how much I took out (kept a diary during travels) by the time I got home there were discrepancies between what I believed I had left/taken out compared to what was left. Amounted to about 5000yen lost, close enough to $60 Australian. Never loaded money since nor will I.
megs1asked
I have the qantascash card and loaded only euros on it...I withdrew some euros from an ATM machine in Venice and it converted the euros to Australian dollars and my account was debited by the Australian dollar amount which I didn't have loaded on the card. So I subsequently lost money on the transaction.
Why did it convert it if I had euros loaded?
2 answers
In general you must specifically chose the debit euro option. Sometimes this is hard or impossible to find, Some ATM s do not appear to offer this feature but if your transacting with a merchant they will often ask Euro or Australian dollar. The card will always default to Australian dollar if no option is chosen even if only euros are loaded.
Same problem in Prague best to always have Aussir dollars and possibly US on the card as well. For some reason different countries its not cut and dry. I hate conversions and ATM fees
More research and chat lines like this are thr only way we perfect it.
Thanks for sharing your experience
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