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59 reviews
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retrowoman

retrowomanDonnybrook

Qantas Club Lounge Brisbane

published

The quality of the food in the Qantas lounge was way below the standard one expects for exorbitant membership fees. The green salad was swimming in water and soggy, the tomatoes were soft and pulpy. The cubed cheese was dry around the edges and cracked and looked like it was in situ for a week. The salads were unimpressive and you could probably get a better quality of salad from the delicatessen at a supermarket. The Lounge was very busy but one would think that the staff should have been more attentive to the quality of the buffet items . I am definitely rethinking my membership and would probably do better at one of the many food vendors within the Airport whose quality definitely surpassed the offerings from Qantas.

Emz

EmzMelbourne

Disgusting Sydney Qantas Club

published
  • Verified customer

Took $1755, now has no record of payment

published
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Greg L

Greg LBrisbane

Cash grabbing for for second join up fee

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Heather

HeatherSouth East Queensland, QLD

  • 15 reviews

Always closed...not worth the money

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We were flying out of Brisbane on an Emirates codeshare flight at 1.35am. Qantas Club in Brisbane closed....couldn't access Emirates Lounge because we're "not a high enough tier in the Qantas club". Arrive in Singapore...Qantas Club closed. Same response from Emirates Lounge. Arrive in Dubai to a really quick turnaround...no time to access any lounge! Arrive in Manchester....no Qantas arrival lounge. So where's the value in the membership? My husband has been a member for many years but definitely won't be renewing. Complete waste of money.

Andy

AndyBrighton East

  • 2 reviews
  • 3 likes

Qantas Club Member for 20+ yrs, now want me to pay joining fee

published
1 comment
Andy
Andy
DBE

DBEMelbourne

  • 2 reviews

Terrible Customer Service

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A rip-off

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I have been a member for two years, renewing recently in the hope that it will be useful in international airports when transiting between long-haul flights. The list of lounges was promising enough, but unless the membership is for those who travel to a select few destinations, it is a rip-off. You cannot access even the Qantas Club lounges (let alone those operated by partner airlines) if you are not flying Qantas that day, and some of the lounges are not open during the night, when one would need them most for a shower and some rest. Paying even at a corporate rate for using only domestic lounges or when travelling Qantas, given that they do not fly everywhere, is just outrageous.

JD - Sydney

JD - SydneySYDNEY

  • 18 reviews
  • 21 likes

Member for 28 years - then dumped for forgetting to pay this year's membership

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Member for 28 years. Membership was due for renewal in August. Got busy, slipped the mind. Turned up as per normal for a Qantas flight. Refused entry to the Qantas Club, which is when lapsed membership came to light. Qantas then wanted to charge joining fee, as well as the annual membership. I did fly Qantas a lot.

Qantas's loss is Virgin's gain. AND their club fees are cheaper.

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Terry Bacales

Terry BacalesAU

  • 2 reviews
  • 2 likes

Closed, then refused access

published

Went to use the lounge in Townsville and it was closed, went to use the lounge in Dubia and was refused access, told no QF on my boarding pass, what is that, no QF, im a member, so disapointed, i wold like to get out and get my money back, its a hitand miss system

John A

John ABrisbane

  • 2 reviews
  • 4 likes

Complaint process is terrible

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Feel totally ripped off

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Flying Emirates to Europe from Perth. Cannot use the Qantas club in Perth, Dubai or Dublin as we have an EK number on our ticket instead of a QF. So much for code share. Same flight, same cost but what annoyed me most was the staff at the empty club basically said bad luck. Would it really have killed them to have explained our error and just said come in. What a total waste of money.

Stole our money!

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We have been in in the quantas club in Aus for a year and a half going from Aus to nz many times. However when we used the lounge club after we were renewed it two months before and used the Aus lounge 2 days before we were denied access because they didnt renew our club member ship. We have tried calling quantsas call centre to sort it out but we can't send the call centre the email because they won't give us their email address. It seems all air port clubs only have one thing in their minds ~ money.

Paul P B

Paul P BSydney, NSW

  • 3 reviews
  • 2 likes

Useless Internationally

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Qantas Club membership is supposed to give you access when travelling on Qantas flights internationally... WRONG!!!!
Bangkok = No Access
Dubai = No Access
We paid Premium prices to fly Qantas to Europe and joined Qantas Club at $939.00 each to be told that we could not access Business Lounges in both Bangkok and Dubai.....
Don't bother becoming a Qantas Club member!!!

1 comment
Paul P B
Paul P B

Agree completely

ally17

ally17brisbane

Disgusted in the service from Qantas staff

published

Absolutely disgusted in the treated i received today at your Qantas lounge desk I have never felt so belittled and humiliated in my life, as a business women using your facilities at least twice to four times a week i will be taking my business else where

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Caines Qantas Club snarl

published

Gold card FF arrived from Melbourne to meet in lounge with guests in from Brisbane. Refused entry to be told it was a departure lounge only! Explained my situation but looked at with distain. Given a lecture on new protocol.....life's to short to continue wth my 12 year membership.

Freddy

Freddy

  • 3 reviews

Filthiest Qantas Club domestic toilets in Australia

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I have been moved to write this review about the Qantas Club toilets at the Brisbane Domestic terminal. Today 2 cubicles ran out of toilet paper, another cubicle had faecal material all over the toilet seat cover. This has to be the most filthy Qantas Club toilets domestic terminal, in Australia. I have used Melbourne, Perth, Sydney etc.
Brisbane beats them all with the filth and the lack of maintenance!!!

Qantas Club - Hardly Open

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I am a Qantas club member and every time I try to visit the club it is usually not open. Recently I flew to Japan and when I tried to enter the lounge at the international airport they told me to use the domestic Qantas lounge. As if. I had to check my bags in two hours before and the domestic terminal was miles from the international. I have frequently arrived to an early Jetstar flight at various airports to find the Qantas club closed until a Qantas flight departs. Don't sell entry to the club with Jetstar flights if you are not even going to be open.

Chris4747

Chris4747SYDNEY

  • 11 reviews

Qantas club not worth the $$ if flying overseas

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QC is ok if you are just starting a role that involves a lot of internal only flying with Qantas. It give you access to Qantas lounges in Aus which if flying a lot is worth the expense.
But
International - don't expect to get into other lounges outside Aus..Although BA is a part of the share they do not allow you in the lounge. other partners were also reticent to let you in -

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