GlennSydney Surrounds, NSW
Exceptional, Professional Service
I first joined the Qantas Staff Credit Union in 1974, which more recently became Qudos Bank and have always been impressed with the overall service.
Today we wish to congratulate Craig Low, Lending Specialist, for his exemplary customer service in executing our loan application. Throughout the process Craig
communicated well with each step in the process and worked tirelessly putting together quite a complex application involving 3 properties in two States. I met him personally when dropping off hard copy documents and the rest via email and p...Read more
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MrsESydney, NSW
- 2 reviews
Generally happy but customer service hours are ridiculous
Generally I'm happy with this bank but last night I had a problem using my card and needed to contact the bank but they are closed Saturday night (which I get) and not open at all on Sunday. Very frustrating to not be able to contact anyone and get this sorted. I would have thought that in this day and age that most banks would be contactable 7 days a week (not necessarily 24 hours).
1 comment
Qudos BankQudos Bank
Hi MrsE,
Thank you for providing us with your feedback. We're sorry we didn't meet your expectations regarding the opening hours of our contact centre. We understand this can be frustrating in times o... Read more
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Exceptional customer service
Samantha made the whole refinancing a breeze, she was organised and fast to reply to questions we had. Would highly recommend Sam to anyone and we are appreciative of how easy she made the process thanks Sam
1 comment
Qudos BankQudos Bank
Hi Sarah,
Thank you for taking the time to provide your feedback and 5 star review! We're thrilled to hear the team were able to assist you with refinancing your loan. We look forward to continuing to... Read more
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Jenny PanSydney, NSW
Excellent customer service
We have recently refinance our home loans from CBA to Qudos, rates are so much lower than the big banks. We went to see CBA and other banks and they said we couldn't afford it (trying to refinance the existing loans) but Qudos was able to help, it took us awhile but we eventually got there and we are very happy with their service, especially Craig, he looked after us from day 1 and have always been there and provided his best service until the end, we will not hesitate to recommend Qudos to our families and friends.
1 comment
Qudos BankQudos Bank
Hi Jenny,
Thank you for you wonderful 5 star review, and welcome to Qudos Bank! We really value your feedback and we're delighted to hear you have enjoyed your experience of our personal service and c... Read more
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Carolyn BGreater Melbourne (Inner), VIC
- 3 reviews
$90 for statements. WOW
I closed my account years ago but needed to get access to bank statements from 2009-2011. I could not access them online because the account was closed so I contacted qudos bank and was told the cost would be $90!! Suncorp charged me $0 for the last five years of statements.
1 comment
Qudos BankQudos Bank
Hi Carolyn,
Thank you for providing us with this feedback. We have been investigating your concerns and a member of our team will be in contact with you shortly to resolve this matter. Please let us ... Read more
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Cazzam50Sydney Surrounds, NSW
- 6 reviews
Hope you have better luck than I've had!
Since May 31 I have been trying to open an online account with Qudos Bank. I have completed their entire application form numerous times always getting a message that I already have an application in their system or that I haven't selected a product for "onboarding"! After two phone calls and an email, I was advised that two previous applications for an account had been deleted from their system. This proved not to be the case when I attempted to apply again. I have been told twice that I will be called back as the phone staff have no idea how ...Read more
to handle the problem. During this period, the interest rates on their term deposits have gone down 0.35% so as well as the inconvenience and time spent on the end of a phone line, I have effectively lost money as a result of their incompetence.Similar opinion? Write a review on ieatwords.com.au!
FlickSouth East Queensland, QLD
- 2 reviews
How to really upset a customer
After 30 years with this bank I rang to reorder a new card and change my address as a card had gone to an old address. I spoke to a robot. She could not do 2 transactions at once only one(??WHAT??).
I was on blue tooth, hands free in the car. She wanted to know if I was driving (sorry?) She wanted to know if i had her on speaker (WHAT?). She said she could not ID me if i was driving or on speaker. UNBELIEVABLE. 30 minutes later I was so upset with how I was treated I nearly pulled everything out of my accounts. The fact that i have so many, am ...Read more
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Qudos BankQudos Bank
Hi Glenn and Nigel,
pplication process. We pride ourselves on outstanding customer service and it's always rewarding hearing about these experiences from our valued customers. We'd like to take this opportunity to thank you for your ongoing loyalty from Qantas Staff Credit Union to Qudos Bank - we wouldn't be here without you.Wow, what a wonderful review! We're so pleased to receive your feedback and are thrilled to learn Craig was able to deliver you with this high standard of service throughout your a... Read more