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Excellent service
Policy was easy and simple to set up
The salesman was forth coming with info about the policy
Defineately moving forward with the policy
Real insurance has given me a new policy worth the money and time given
1 comment
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Rachael S.Western District, VIC
Quick Easy, and Helpful
I have always found Real Insurance to be easy to use online, but recently I had a query that could not be answered immediately. The operator I spoke to referred me on to another customer specialist who called me and sorted the issue out. The original operator also scheduled a call back on the next business day to check to ensure I'd been helped to my satisfaction. - Above and beyond! Well done!!
1 comment
Customer RelationsReal Insurance
Hi Rachael,
I really appreciate your feedback regarding your experience. It's great to hear you have received such great service from our team members to ensure all of your questions were answered and... Read more
also found the online portal easy to use. Thank you for taking the time to share this with us. Kind regards, Alisa
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RickyDarling Downs, QLD
Great experience setting up
This was easy to set up over the phone, The person was easy to understand and explained everything clearly.
Overall i am very happy with this service and think it is great value.
1 comment
Customer RelationsReal Insurance
Hi Ricky,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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Perfect service very happy
Best services provided happy with insurance cover will recommend to family or friends reals cover is very affordable they are also very helpful and they can recommend what's best cover for you
1 comment
Customer RelationsReal Insurance
Hi Danny,
Thank you so much for the great recommendation. It is a delight to hear our team members have provided you with such great service and affordable cover. We appreciate you taking the time to... Read more
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ElizabethSouth East Queensland, QLD
Really excellent service.
Claim lodged and settled very quickly and satisfactorily.
New policy set up very easily. My consultant was Sylvia and I can't recommend her enough. She was extremely knowledgeable and polite
3 comments
Customer RelationsReal Insurance
Hi Elizabeth,
Thank you for taking the time to share your claims experience with us, we really appreciate it. I am pleased to hear that we were able to provide support, when needed.
Kind regards,
Alisa
Would appreciate you advising sylvia of my review
Customer RelationsReal Insurance
Hi Elizabeth,
Thank you again for your review. We will ensure that this is shared with Sylvia and her team.
Kind regards,
Jessica
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RossHunter Region, NSW
everyone should have one
I think it is reasonable value because at the moment i have not paid more than insured for. but even then I think it is worth it because it has the accidental death bonus plus every 3 years i receive a bonus of 10% of what i have paid
1 comment
Customer RelationsReal Insurance
Hi Ross,
Thank you for taking the time to share your thoughtful feedback with us. I am delighted to hear that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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Thank you
Policy was easy to set up thank you to the operator Andrew he was very helpful we are thankful for setting up our cover for our self and our kids
1 comment
Customer RelationsReal Insurance
Hi Peta Marie,
Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear of the ease in which you were able to set up your policy and of the great ... Read more
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WendySydney, NSW
Great Service!
So far so good!
I found that setting up my new policy was quick and easy and found the staff were friendly, very helpful, competent and treated me with respect.
1 comment
Customer RelationsReal Insurance
Hi Wendy,
Thank you for taking the time to share your experience with us, we really appreciate it. We are pleased to hear of the ease in which you were able to set up your policy.
Kind regards,
Alisa
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BrianPerth, WA
Great Products, Great Service
I have had to contact REAL on a few occasions and their Service Agents have always answered my queries promptly and to my satisfaction. The product I have really suits my needs.
1 comment
Customer RelationsReal Insurance
Hi Brian,
Thank you for your wonderful review. It is always a pleasure to hear of the great customer service that our customers are receiving and the value they are finding in our policies.
Kind regards,
Alisa
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Craig S.Greater Melbourne (Outer), VIC
Great Service. Great People
Had a small problem with auto pay which a quick call to me had the problem sorted to everyone’s satisfaction. Great service from great people. Recommend Real Insurance to everyone.
1 comment
Customer RelationsReal Insurance
Hi Craig,
Thank you so much for taking the time to share your feedback. I’m glad to hear our representative was able to assist in sorting out any issues with ease.
Kind regards,
Alisa
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AmandaGreater Melbourne (Outer), VIC
Perfect
I found that setting up my new policy was quick and easy with the friendly staff were very helpful and ooen to me changing my mind. They also, let me know that I can change my policy at any time up until age 65.
1 comment
Customer RelationsReal Insurance
Hi Amanda,
Thank you so much for taking the time to share your feedback. I’m glad to hear our team were able to assist in setting up your policy for you.
Kind regards,
Alisa
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WayneMid West, WA
Great plan
Found it very easy to apply for cover no hurdles covers me and my partner's needs havent made a claim to date but expect it would be an easy process.
1 comment
Customer RelationsReal Insurance
Hi Wayne,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to set up your policy and that we could provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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Michael ColinHunter Region, NSW
Excellent Customer Service Officer.
The policy was easy to set up, the cost was perhaps more than I wanted to pay, therefore I had to change it once. I could have got a cheaper policy from a competitor with the same benefits, but overall I am satisfied.
1 comment
Customer RelationsReal Insurance
Hi Michael,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica
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simplicity and ease of mind
We have chosen funeral cover for my husband as he had no immediate cover should the unthinkable happen. The policy was easy to set up and gave peace of mind.
1 comment
Customer RelationsReal Insurance
Hi Stanley James,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with the peace of mind, knowing that you are covered and of the ease in w... Read more
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CherylSouth East Queensland, QLD
Can’t believe I waited so long
Good value for peace of mind.Knowing my Family has something in place is great.Long time over due.It was easy to set up over the phone call taker was very helpful
1 comment
Customer RelationsReal Insurance
Hi Cheryl,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that we can prov... Read more
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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ollietomGreater Melbourne (Outer), VIC
- 5 reviews
Just what I need
Policy is good value, and customer service was great helping me to decide on the policy that suited me. This made it very easy to set up. It was far easier than other companies I have had dealings with.
1 comment
Customer RelationsReal Insurance
Hi Ollietom,
It is a pleasure to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy. Thank you for taking the time to share you... Read more
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MichelleGreater Melbourne (Metropolitan), VIC
Well thought out. Very eazy understood.
Very easy to set up. It took 10mins to know I'm covered for life. It's a relief to know that my family doesn't have to worry financially for my future.
1 comment
Customer RelationsReal Insurance
Hi Michelle,
Welcome the Real Insurance family. I am delighted to hear the ease in which you were able to set up this valuable protection and pleased that being covered gives you peace of mind. Than... Read more
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TammySydney, NSW
Great
Yes I did and I’m happy with what I have chosen and it great to be with them and my kids will be happy now they don’t have to worry
1 comment
Customer RelationsReal Insurance
Hi Tammy,
Welcome to the Real Insurance family. It is our pleasure to provide you with cover suitable to your needs and very happy to hear this policy will give you and your family peace of mind. T... Read more
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Georgina Taubale
- 2 reviews
Straightforward and easily understood
I have been expecting a call back from Real Insurance some time today after I made enquires on the internet. Thankfully Veronica called me and was very helpful indeed. I have been meaning to do this for a while now and thank God that I have finally done it.
1 comment
Customer RelationsReal Insurance
Hi Georgina Taubale,
Welcome to the Real Insurance family. I am pleased to hear through Veronica’s helpful service you found our application process straightforward and you now have peace of mind your... Read more
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necessary part of life/death
yes simple to set up, and assistance was available if required, would recommend to friends, not much more to say just filling up the required number of word as required
1 comment
Customer RelationsReal Insurance
Hi Duncan,
Welcome to the Real Insurance family. It is our pleasure to provide you with cover suitable to your needs and peace of mind. Thank you for sharing your experience.
Kind regards,
Sharon
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Questions & Answers
Raelene K.asked
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
2 answers
No idea you'd have to contact them direct great prices tho
Customer RelationsReal Insurance
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
Zeronasked
How long after you log the form and the berial certificate do you get payed out
2 answers
Not sure
Customer RelationsReal Insurance
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Thecurlasked
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
3 answers
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
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Customer RelationsReal Insurance
Hi Mikala,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica