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SusanSouth-Eastern Region, NSW
It was so easy
The lady I spoke to was so helpful and very informative and helped me with all my questions the funeral cover is very affordable all off this contributed to me get the cover
1 comment
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AudreySouth East Queensland, QLD
this is so good
I need it because my mum past away a year ago and she never had one so i think its a good i idea to get it so my kids don't have to worry about it
1 comment
Customer RelationsReal Insurance
Hi Audrey,
I am very sorry to hear of the passing of your mum and wish to extend our sympathy to you and your family. I am pleased to hear that we can provide you with cover that is suitable to your n... Read more
eeds and with the peace of mind, knowing that you are covered. We appreciate you taking the time to share your review with us. Kind regards, Jessica
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Dying to use product
The product suits our needs at this time and will call again to speak to one of you helpful staff yea indeed I will filling in 30 words yes yes
1 comment
Customer RelationsReal Insurance
Hi Peter,
Thank you for taking the time to share your experience with us. I am delighted to hear of the helpful service that you have received from our team and that you can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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MargaretNortheast, VIC
Perfect. Great help to me when my husband passed away recently. Staff were fantastic. So helpful and caring.
When claim was lodged it took approx. four days for payment
enabling me to take care of funeral expenses.
The staff in the office were of great assistance in getting paper work sorted.
1 comment
Customer RelationsReal Insurance
Hi Margaret,
We are sorry to hear of the passing of your husband and wish to extend our sympathy to you and your family. We appreciate your kind words and are pleased to hear that we were able to pro... Read more
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DenisMid North Coast, NSW
Plan well presented.
The policy was easy to set and fully explained by the staff member. Hope it is a long lasting policy. Also the no increase in premiums Is a bonus thank you so much Real insurance.
1 comment
Customer RelationsReal Insurance
Hi Denis,
Thank you for sharing your review. I'm delighted to hear that our team member has left you feeling fully informed when setting up your cover and that you are happy with your policy. Thanks a... Read more
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The reviewer stated that an incentive was offered for this review
Sharon S.South East Queensland, QLD
- 2 reviews
Always informed..
super easy to set up and very easy to understand policy. Also i believe they explain the policy up front to ensure its the right policy for the individual. thankyou for giving us peace of mind
1 comment
Customer RelationsReal Insurance
Hi Sharon,
It is wonderful to hear of the ease in which you were able to set up your policy and that we can provide you with the peace of mind, knowing that you're covered. Thank you for taking the ti... Read more
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Brent BPerth, WA
- 2 reviews
I'm happy with real insurance
Over the years I have held real insurance policies, I have always been treated as a person, not as a number -- call center personnel are polite, professional and very obliging
1 comment
Customer RelationsReal Insurance
Hi Brent,
I am delighted to hear of the polite, helpful service that you have received from our team and that we can provide you with cover that is suitable to your needs. Thank you for taking the tim... Read more
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NicoleSouth East Queensland, QLD
Great quick response just what I asked for!
Very easy to set up, the staff member was clear and concise and I believe the premiums were fair. The only comment is that the disclosure is quiet long, I would prefer to read that myself and electronically acknowledge it in some way.
1 comment
Customer RelationsReal Insurance
Hi Nicole,
I'm glad to hear setting up an affordable cover when speaking with our team member was met with ease and we appreciate your feedback on our disclosure statement when obtaining a policy. Th... Read more
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IreneHunter Region, NSW
At least you keep in contact with customers
Policy was easy to set up.Spoke to a young lad explained everything made me feel very confident with my policy. Ever since I have had no second thoughts about my policy
1 comment
Customer RelationsReal Insurance
Hi Irene,
Thank you for writing such a great review. I'm glad to hear our team member was able to explain the policy and left you feeling fully informed. We appreciating you taking the time to share your experience with us.
Kind regards,
Alisa
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Peace of mind
Real insurance let me choose the amount I pay fortnightly and the amount my loved ones will receive after I'm gone for funeral insurance. It also gives me peace of mind
1 comment
Customer RelationsReal Insurance
Hi Justine,
It is a pleasure to hear that we can provide you with the peace of mind, knowing that you are covered and with a policy that is affordable and suitable to your needs. Thank you for taking ... Read more
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RichardKambah 2902, ACT
- 3 reviews
would not live with out it.
Fantastic. Yes. Have told my son to ring you and see what you can offer him. Have put word of mouth around to other family and friend members to join.
1 comment
Customer RelationsReal Insurance
Hi Richard,
What a great review! I'm delighted to hear you are happy with your policy. Thank you for your lovely recommendation and for sharing this with us, we really appreciate it.
Kind regards,
Alisa
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JulieNorth Western Region, NSW
Funeral insurance
Yes Veronica was quite clear and ensured we understood everything, she read the relevant documents to us and if we have any questions further one we know we can contact her
1 comment
Customer RelationsReal Insurance
Hi Julie,
It is wonderful to hear of the great service that you have received from Veronica and that you felt fully informed when choosing Real Insurance to provide you with this valuable protection. ... Read more
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Christine BrownWestern Australia
- 2 reviews
absolutely perfect
my policy was a very good value and wished that i had made this decision many years ago. It was easy to set up and the questions were easy to answer
1 comment
Customer RelationsReal Insurance
Hi Christine,
I'ts wonderful to hear that you have found value in your policy and that our helpful team members were able to set your policy up with ease. Thank you for taking the time to share your ... Read more
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JoanneRichmond-Tweed, NSW
Caring for the family after I’ve gone
The gentleman that handled my call “Ash” could not have been more helpful and professional. Absolute delight to deal with. Made me very thankful I took the plunge and called.
1 comment
Customer RelationsReal Insurance
Hi Joanne,
Thank you for writing this lovely review. It's wonderful to hear of the service you received from our help team member, Ash, and that he was a delight to speak with. Thank you for taking th... Read more
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Chris
- 2 reviews
excellent service, couldnt ask for more
asked for a quote and was satisfied with everything I was told and very impressed with the incentives your company offers. I will not hesitate to refer others to you.
1 comment
Customer RelationsReal Insurance
Hi Chris,
I'm glad to hear our team member provided excellent service and you're happy with the information provided. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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HopeGreater Melbourne (Inner), VIC
Excellent Customer Service
Excellent customer service when setting up the insurance, it was lovely speaking with someone who spoke English and have everything explained properly. Only a new insurance so no need to claim yet.
1 comment
Customer RelationsReal Insurance
Hi Hope,
I am pleased to hear that you felt fully informed when choosing Real Insurance to provide you with this valuable protection and of the great service that you have received from our team. Than... Read more
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JulieMid North Coast, NSW
Awesome
Awesome great fun no never lodged a claim haven’t need to . The real funeral insurance has helped me . Great work very helpful team . Helpful . Couldn’t ask for better coverage . Thankful
1 comment
Customer RelationsReal Insurance
Hi Julie,
It is a pleasure to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to sha... Read more
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ChantalSouth East Queensland, QLD
Very helpful and pleased
Yes it was good value and easy and quickly and my mind can rest now, don’t have a family that could help me out at all have two brothers but they care about there selfs and one sister never care for me so I can relax now Chantal
1 comment
Customer RelationsReal Insurance
Hi Chantal,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with the peace o... Read more
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The reviewer stated that an incentive was offered for this review
Crystal was awesome
Very happy with policy easy to understand
Crystal was great and went through all the different policy amounts and what if’s the information that was sent was clear and easy to understand
1 comment
Customer RelationsReal Insurance
Hi Karen,
What a lovely review! I'm glad to hear Crystal was able to provide you all the information you needed to find a policy that is best suited to your needs. Thank you for taking the time to sh... Read more
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Treva P.Greater Melbourne (Outer), VIC
- 2 reviews
Easy to understand
The policy I thought was good value. It was easily set up and no issues at all at this stage. I am happy with the outcome so far. Thanks Andrew!
3 comments
Customer RelationsReal Insurance
Hi Treva,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that we can provi... Read more
Hi Jessica,
No worries at all. I was going to go with APIA. However, Andrew gave me a little more information about the Policy, which made it much easier for me to make a decision right there on the spot. It really was a no brainer!
Customer RelationsReal Insurance
Hi Treava,
Thank you for your comment. I will ensure this is shared with Andrew and his team.
Kind regards,
Jessica
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Questions & Answers
Raelene K.asked
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
2 answers
No idea you'd have to contact them direct great prices tho
Customer RelationsReal Insurance
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
Zeronasked
How long after you log the form and the berial certificate do you get payed out
2 answers
Not sure
Customer RelationsReal Insurance
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Thecurlasked
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
3 answers
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
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Customer RelationsReal Insurance
Hi Susan,
lly informed. Thanks again for sharing your experience with us, we really appreciate it. Kind regards, AlisaThank you for your lovely review. It's wonderful to hear of the great service you received from our helpful team member when setting up an affordable policy and that you were left feeling fu... Read more