??!

Reviews

4.6

360 reviews
5
(280)
4
(51)
3
(10)
2
(2)
1
(17)
  • Value for Money
    4.6 (245)
  • Transparency
    4.7 (149)
  • Customer Service
    4.8 (245)
Previous
Next
Susan

SusanSouth-Eastern Region, NSW

It was so easy

published

The lady I spoke to was so helpful and very informative and helped me with all my questions the funeral cover is very affordable all off this contributed to me get the cover



Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Audrey

AudreySouth East Queensland, QLD

this is so good

published

I need it because my mum past away a year ago and she never had one so i think its a good i idea to get it so my kids don't have to worry about it

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Dying to use product

published

The product suits our needs at this time and will call again to speak to one of you helpful staff yea indeed I will filling in 30 words yes yes

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Peter,
Thank you for taking the time to share your experience with us. I am delighted to hear of the helpful service that you have received from our team and that you can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Funeral Insurance

Find out how Real Funeral Insurance compares to other Funeral Insurance

Know better, choose better.

Compare all
Margaret

MargaretNortheast, VIC

Perfect. Great help to me when my husband passed away recently. Staff were fantastic. So helpful and caring.

published

When claim was lodged it took approx. four days for payment
enabling me to take care of funeral expenses.
The staff in the office were of great assistance in getting paper work sorted.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2022
Claim ApprovedYes
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Denis

DenisMid North Coast, NSW

Plan well presented.

published

The policy was easy to set and fully explained by the staff member. Hope it is a long lasting policy. Also the no increase in premiums Is a bonus thank you so much Real insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

The reviewer stated that an incentive was offered for this review

Sharon S.

Sharon S.South East Queensland, QLD

  • 2 reviews

Always informed..

published

super easy to set up and very easy to understand policy. Also i believe they explain the policy up front to ensure its the right policy for the individual. thankyou for giving us peace of mind

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Brent B

Brent BPerth, WA

  • 2 reviews

I'm happy with real insurance

published

Over the years I have held real insurance policies, I have always been treated as a person, not as a number -- call center personnel are polite, professional and very obliging

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Nicole

NicoleSouth East Queensland, QLD

Great quick response just what I asked for!

published

Very easy to set up, the staff member was clear and concise and I believe the premiums were fair. The only comment is that the disclosure is quiet long, I would prefer to read that myself and electronically acknowledge it in some way.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Irene

IreneHunter Region, NSW

At least you keep in contact with customers

published

Policy was easy to set up.Spoke to a young lad explained everything made me feel very confident with my policy. Ever since I have had no second thoughts about my policy

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Irene,
Thank you for writing such a great review. I'm glad to hear our team member was able to explain the policy and left you feeling fully informed. We appreciating you taking the time to share your experience with us.
Kind regards,
Alisa

Funeral Insurance

Find out how Real Funeral Insurance compares to other Funeral Insurance

Know better, choose better.

Compare all

Peace of mind

published

Real insurance let me choose the amount I pay fortnightly and the amount my loved ones will receive after I'm gone for funeral insurance. It also gives me peace of mind

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
Richard

RichardKambah 2902, ACT

  • 3 reviews

would not live with out it.

published

Fantastic. Yes. Have told my son to ring you and see what you can offer him. Have put word of mouth around to other family and friend members to join.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Richard,
What a great review! I'm delighted to hear you are happy with your policy. Thank you for your lovely recommendation and for sharing this with us, we really appreciate it.
Kind regards,
Alisa

Julie

JulieNorth Western Region, NSW

Funeral insurance

published

Yes Veronica was quite clear and ensured we understood everything, she read the relevant documents to us and if we have any questions further one we know we can contact her

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Christine Brown

Christine BrownWestern Australia

  • 2 reviews

absolutely perfect

published

my policy was a very good value and wished that i had made this decision many years ago. It was easy to set up and the questions were easy to answer

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Joanne

JoanneRichmond-Tweed, NSW

Caring for the family after I’ve gone

published

The gentleman that handled my call “Ash” could not have been more helpful and professional. Absolute delight to deal with. Made me very thankful I took the plunge and called.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Chris

Chris

  • 2 reviews

excellent service, couldnt ask for more

published

asked for a quote and was satisfied with everything I was told and very impressed with the incentives your company offers. I will not hesitate to refer others to you.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Chris,
I'm glad to hear our team member provided excellent service and you're happy with the information provided. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

Funeral Insurance

Find out how Real Funeral Insurance compares to other Funeral Insurance

Know better, choose better.

Compare all
Hope

HopeGreater Melbourne (Inner), VIC

Excellent Customer Service

published

Excellent customer service when setting up the insurance, it was lovely speaking with someone who spoke English and have everything explained properly. Only a new insurance so no need to claim yet.

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
Julie

JulieMid North Coast, NSW

Awesome

published

Awesome great fun no never lodged a claim haven’t need to . The real funeral insurance has helped me . Great work very helpful team . Helpful . Couldn’t ask for better coverage . Thankful

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Chantal

ChantalSouth East Queensland, QLD

Very helpful and pleased

published

Yes it was good value and easy and quickly and my mind can rest now, don’t have a family that could help me out at all have two brothers but they care about there selfs and one sister never care for me so I can relax now Chantal

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

The reviewer stated that an incentive was offered for this review

Crystal was awesome

published

Very happy with policy easy to understand
Crystal was great and went through all the different policy amounts and what if’s the information that was sent was clear and easy to understand

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Treva P.

Treva P.Greater Melbourne (Outer), VIC

  • 2 reviews

Easy to understand

published

The policy I thought was good value. It was easily set up and no issues at all at this stage. I am happy with the outcome so far. Thanks Andrew!

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
3 comments
Real Insurance
Customer RelationsReal Insurance
Treva P.
Treva P.

Hi Jessica,
No worries at all. I was going to go with APIA. However, Andrew gave me a little more information about the Policy, which made it much easier for me to make a decision right there on the spot. It really was a no brainer!

Real Insurance
Customer RelationsReal Insurance

Hi Treava,
Thank you for your comment. I will ensure this is shared with Andrew and his team.
Kind regards,
Jessica

Page 2 of 18
See all Real Funeral Insurance reviews

Questions & Answers

Raelene K.

Raelene K.asked

Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene

2 answers
Louise
Louise

No idea you'd have to contact them direct great prices tho

Real Insurance
Customer RelationsReal Insurance

Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica

Zeron

Zeronasked

How long after you log the form and the berial certificate do you get payed out

2 answers
Bernadette
Bernadette

Not sure

Real Insurance
Customer RelationsReal Insurance

Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica

Thecurl

Thecurlasked

Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements

3 answers
Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess

Thecurl
Thecurl

Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not

Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess

Get an answer from our members and Real Insurance representatives

Other Funeral Insurance

Previous
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.