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This funeral plan is good for my family and me.
Yes,the policy is good .so easy over the phone with no stress at all, the assistant was very knowledgeable. The payments was easy to set up,using direct debit and no increase in payments.
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LindaSoutheast, SA
Outstanding service
Great value, very affordable, my query was answered and resolved within minutes by a person I could understand. The rep was very helpful and there was no waiting time. Best thing I ever did
1 comment
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BarrySouth East Queensland, QLD
It was a funeral policy which I wanted.
The policy was what I wanted & the Service i recieved over the phone was explained I simple terms. It was easy to set up & what was around the market was good value.
1 comment
Customer RelationsReal Insurance
Hi Barry,
I'm delighted to hear of the service you received from our team member who was able to leave you feeling fully informed and that you have found value in your policy. Thank you for sharing yo... Read more
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- Verified customer
This is perfect and I cannot live without it
I am totally satisfied with your services and I enjoy talking to your services every time I speak to the operator at the real insurance. I hope this is enough for you
1 comment
Customer RelationsReal Insurance
Hi Gford,
Thank you for taking the time to share your experience. It is wonderful to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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Review collected in partnership with Real Insurance
Francis W.
- 2 reviews
Professional
The salesman put me at ease and was very professional, he explained everything in a smooth style and we had a good chat which is not the norm when dealing with companies.
1 comment
Customer RelationsReal Insurance
Hi Francis,
Thank you for taking the time to share your lovely review with us, we really appreciate it. It's great to hear that our helpful team member was able to leave you feeling fully informed when setting up cover for you.
Kind regards,
Alisa
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DonnaNorth Queensland, QLD
Funeral Insurance
Yes the policy, to me is great value and I considered it easy to set up. Admittedly I need to review the policy from time to time in order to suit my circumstance (if any changes occur).
1 comment
Customer RelationsReal Insurance
Hi Donna,
It's wonderful to hear that you have found value in your policy and that your cover is suitable to your needs, that can simply be updated when necessary. Thank you for taking the time to sh... Read more
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MichelleGreater Melbourne (Metropolitan), VIC
Good reasonable insurance.
policy was good value and monthly installments very reasonable. When i needed to upgrade it was done promptly and easily. i would highly recommend this insurance company. a very positive experience in all.
1 comment
Customer RelationsReal Insurance
Hi Michelle,
I'm delighted to hear of the value you have found in your policy and that we have been able to set up an affordable cover for you. Thank you for sharing your experience with us.
Kind regards,
Alisa
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TabithaVictoria
Such friendly team members, helpful and quick, also covered from the same day which is extremely helpful.
Excellent value and quick response from all involved, from when I quoted online it was only a matter of minutes before I got a call back and from there only about 10 mins to be insured.
1 comment
Customer RelationsReal Insurance
Hi Tabitha,
It's fantastic to hear of the value you have found in your policy and of the excellent service you received from our team member who was able to set your policy up with ease. Thank you fo... Read more
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So happy
Anthony made it so easy to understand. I was happy with the whole experience. I was worried about not understanding and being overwhelmed but I didn't need to be. It ended up being so easy to set up
1 comment
Customer RelationsReal Insurance
Hi Wendy,
Thank you for sharing such a wonderful review with us! It's wonderful to hear that setting up your policy was met with ease with our team member, Anthony, and that you were left feeling fully informed.
Kind regards,
Alisa
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KyliePerth, WA
Fantastic
The lady handle it all for me was very helpful in telling me all the information required for myself husband and three year old girl was very easy to set up
1 comment
Customer RelationsReal Insurance
Hi Kylie,
It's great to hear of the service you received from one of our helpful team members and that setting your policy up was met with ease. Thank you for sharing your experience with us.
Kind regards,
Alisa
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The reviewer stated that an incentive was offered for this review
Customer Service was Excellent !!!
The Gentleman that spoke to me was Efficient and Very Helpful. None of my silly questions were treated as unimportant. Everything was explained clearly and without pressure. I am very happy with my Policy. Many Thanks
1 comment
Customer RelationsReal Insurance
Hi Roslyn,
I'm delighted to hear our helpful team member was able to answer all of your questions and leave you feeling fully informed when setting up your policy. Thank you for sharing your experienc... Read more
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Keith LambertGreater Melbourne (Outer), VIC
- 2 reviews
good advice, very sopportive.
Yes, very easy to set up; I was able to get the cover I wanted initially; being very pleased this time as I now know I can adjust the policy as my circumstances change, and income is modified, such as receiving the aged
pension, with very small adjustments or no increases in income. I can continue, knowing I can make adjustments to my budget keeping it under control.
1 comment
Customer RelationsReal Insurance
Hi Keith,
Welcome to Real Insurance! It's fantastic to hear that setting up your policy was met with ease and that your cover is suitable to your needs. Thank you for sharing your experience with us.
Kind regards,
Alisa
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VickiGreater Melbourne (Outer), VIC
Yes quick and easy to set up
Yes my policy was easy to set up. No I did not lodge a claim. No health checkups which I was very happy with. I will recommend you thanks regards Vicki Hutton
1 comment
Customer RelationsReal Insurance
Hi Vicki,
Thank you for your kind words and recommendation, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with co... Read more
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Happy, glad I took out funeral insurance when I did as I’m single 55 yrs old & didn’t want family to stress.
Easy to set up, have been with ‘Real’ for quite a few years. Have not made a claim yet so can’t comment on payouts but get 10% refund every year.
1 comment
Customer RelationsReal Insurance
Hi Csgeddie,
It's great to hear that setting up your policy was met with ease and that we can offer your peace of mind. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
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explain everything what i asked
good money value
good advice
very supportive
understands what people wants in their funeral advice
i just only had a chat on phone and everything was fixed no need to go anywhere, excellent
1 comment
Customer RelationsReal Insurance
Hi Ryansh,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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Help for families, when the need arises
Real Insurance has great rates. I have the Funeral package, as stated, I don't want to leave my family out of pocket, or stress where they will be able to find the funds for my funeral.
1 comment
Customer RelationsReal Insurance
Hi Lee-Anne,
It's great to hear we have been able to provide you an affordable policy and also peace of mind. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
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JarmmarleySydney, NSW
Very honest and genuine
Real insurance are genuine in their approach and offered me multiple affordable coverages to suit my needs and budget. I was more than happy to commit to a policy over the phone.
1 comment
Customer RelationsReal Insurance
Hi Jarmmarley,
It's wonderful to hear of your experience when setting up your policy and that we have been able to provide you with an affordable cover that suits your needs. Thank you for taking the... Read more
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JodieSouth East Queensland, QLD
Great service
Great service very happy with my insurance company wouldn't go with anybody else real insurance would be the best solution to everybody's insurance problems.i am very happy with what I received
1 comment
Customer RelationsReal Insurance
Hi Jodie,
It's wonderful to hear of the great service you have received and that you are happy with your policy. Thank you for taking the time to share your lovely review with us, we really appreciate it.
Kind regards,
Alisa
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spudMid North Coast, NSW
- 2 reviews
FUNERAL INSURANCE
Phone call with Rebecca was very good and informative. Good Value and was easy to set up, helpful and very explanary. Was please with my choice of insurance selected at this time
1 comment
Customer RelationsReal Insurance
Hi Spud,
It's great to hear of the service you received from our helpful team member, Rebecca, and that setting up your policy was met with ease. Thank you for taking the time to share your experience... Read more
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MalcolmLaunceston, TAS
Excellent Service.
The person who answered when I rang was very polite and curtious to talk to. She answered my questions that I asked and was prompt in adjusting my payment times.
1 comment
Customer RelationsReal Insurance
Hi Malcolm,
I'm glad to hear of the service you received when speaking with one of our team members and that all of your questions were answered. Thank you for taking the time to share your experienc... Read more
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Questions & Answers
Raelene K.asked
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
2 answers
No idea you'd have to contact them direct great prices tho
Customer RelationsReal Insurance
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
Zeronasked
How long after you log the form and the berial certificate do you get payed out
2 answers
Not sure
Customer RelationsReal Insurance
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Thecurlasked
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
3 answers
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
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Customer RelationsReal Insurance
Hi Linda,
ing your lovely review with us. Kind regards, AlisaIt's wonderful to hear of the outstanding service that you have received from one of our helpful team members and that you have found value you in your affordable policy. Thank you for shar... Read more