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Reviews

4.6

360 reviews
5
(280)
4
(51)
3
(10)
2
(2)
1
(17)
  • Value for Money
    4.6 (245)
  • Transparency
    4.7 (149)
  • Customer Service
    4.8 (245)
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This funeral plan is good for my family and me.

published

Yes,the policy is good .so easy over the phone with no stress at all, the assistant was very knowledgeable. The payments was easy to set up,using direct debit and no increase in payments.



Transparency
Customer Service
Value for Money
Claim MadeNo
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Linda

LindaSoutheast, SA

Outstanding service

published

Great value, very affordable, my query was answered and resolved within minutes by a person I could understand. The rep was very helpful and there was no waiting time. Best thing I ever did

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance
Barry

BarrySouth East Queensland, QLD

It was a funeral policy which I wanted.

published

The policy was what I wanted & the Service i recieved over the phone was explained I simple terms. It was easy to set up & what was around the market was good value.

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
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  • Verified customer

This is perfect and I cannot live without it

published

I am totally satisfied with your services and I enjoy talking to your services every time I speak to the operator at the real insurance. I hope this is enough for you

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Gford,
Thank you for taking the time to share your experience. It is wonderful to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Review collected in partnership with Real Insurance

Francis W.

Francis W.

  • 2 reviews

Professional

published

The salesman put me at ease and was very professional, he explained everything in a smooth style and we had a good chat which is not the norm when dealing with companies.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Francis,
Thank you for taking the time to share your lovely review with us, we really appreciate it. It's great to hear that our helpful team member was able to leave you feeling fully informed when setting up cover for you.
Kind regards,
Alisa

Donna

DonnaNorth Queensland, QLD

Funeral Insurance

published

Yes the policy, to me is great value and I considered it easy to set up. Admittedly I need to review the policy from time to time in order to suit my circumstance (if any changes occur).

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
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Michelle

MichelleGreater Melbourne (Metropolitan), VIC

Good reasonable insurance.

published

policy was good value and monthly installments very reasonable. When i needed to upgrade it was done promptly and easily. i would highly recommend this insurance company. a very positive experience in all.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Michelle,
I'm delighted to hear of the value you have found in your policy and that we have been able to set up an affordable cover for you. Thank you for sharing your experience with us.
Kind regards,
Alisa

Tabitha

TabithaVictoria

Such friendly team members, helpful and quick, also covered from the same day which is extremely helpful.

published

Excellent value and quick response from all involved, from when I quoted online it was only a matter of minutes before I got a call back and from there only about 10 mins to be insured.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

So happy

published

Anthony made it so easy to understand. I was happy with the whole experience. I was worried about not understanding and being overwhelmed but I didn't need to be. It ended up being so easy to set up

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Wendy,
Thank you for sharing such a wonderful review with us! It's wonderful to hear that setting up your policy was met with ease with our team member, Anthony, and that you were left feeling fully informed.
Kind regards,
Alisa

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Kylie

KyliePerth, WA

Fantastic

published

The lady handle it all for me was very helpful in telling me all the information required for myself husband and three year old girl was very easy to set up

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Kylie,
It's great to hear of the service you received from one of our helpful team members and that setting your policy up was met with ease. Thank you for sharing your experience with us.
Kind regards,
Alisa

The reviewer stated that an incentive was offered for this review

Customer Service was Excellent !!!

published

The Gentleman that spoke to me was Efficient and Very Helpful. None of my silly questions were treated as unimportant. Everything was explained clearly and without pressure. I am very happy with my Policy. Many Thanks

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance
Keith Lambert

Keith LambertGreater Melbourne (Outer), VIC

  • 2 reviews

good advice, very sopportive.

published

Yes, very easy to set up; I was able to get the cover I wanted initially; being very pleased this time as I now know I can adjust the policy as my circumstances change, and income is modified, such as receiving the aged
pension, with very small adjustments or no increases in income. I can continue, knowing I can make adjustments to my budget keeping it under control.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Keith,
Welcome to Real Insurance! It's fantastic to hear that setting up your policy was met with ease and that your cover is suitable to your needs. Thank you for sharing your experience with us.
Kind regards,
Alisa

Vicki

VickiGreater Melbourne (Outer), VIC

Yes quick and easy to set up

published

Yes my policy was easy to set up. No I did not lodge a claim. No health checkups which I was very happy with. I will recommend you thanks regards Vicki Hutton

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance

Happy, glad I took out funeral insurance when I did as I’m single 55 yrs old & didn’t want family to stress.

published

Easy to set up, have been with ‘Real’ for quite a few years. Have not made a claim yet so can’t comment on payouts but get 10% refund every year.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Csgeddie,
It's great to hear that setting up your policy was met with ease and that we can offer your peace of mind. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa

explain everything what i asked

published

good money value
good advice
very supportive
understands what people wants in their funeral advice
i just only had a chat on phone and everything was fixed no need to go anywhere, excellent

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Ryansh,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

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Help for families, when the need arises

published

Real Insurance has great rates. I have the Funeral package, as stated, I don't want to leave my family out of pocket, or stress where they will be able to find the funds for my funeral.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Lee-Anne,
It's great to hear we have been able to provide you an affordable policy and also peace of mind. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa

Jarmmarley

JarmmarleySydney, NSW

Very honest and genuine

published

Real insurance are genuine in their approach and offered me multiple affordable coverages to suit my needs and budget. I was more than happy to commit to a policy over the phone.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Jodie

JodieSouth East Queensland, QLD

Great service

published

Great service very happy with my insurance company wouldn't go with anybody else real insurance would be the best solution to everybody's insurance problems.i am very happy with what I received

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Jodie,
It's wonderful to hear of the great service you have received and that you are happy with your policy. Thank you for taking the time to share your lovely review with us, we really appreciate it.
Kind regards,
Alisa

spud

spudMid North Coast, NSW

  • 2 reviews

FUNERAL INSURANCE

published

Phone call with Rebecca was very good and informative. Good Value and was easy to set up, helpful and very explanary. Was please with my choice of insurance selected at this time

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Malcolm

MalcolmLaunceston, TAS

Excellent Service.

published

The person who answered when I rang was very polite and curtious to talk to. She answered my questions that I asked and was prompt in adjusting my payment times.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
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Page 1 of 18

Questions & Answers

Raelene K.

Raelene K.asked

Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene

2 answers
Louise
Louise

No idea you'd have to contact them direct great prices tho

Real Insurance
Customer RelationsReal Insurance

Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica

Zeron

Zeronasked

How long after you log the form and the berial certificate do you get payed out

2 answers
Bernadette
Bernadette

Not sure

Real Insurance
Customer RelationsReal Insurance

Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica

Thecurl

Thecurlasked

Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements

3 answers
Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess

Thecurl
Thecurl

Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not

Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess

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