Carla Canavo JoySouth East Queensland, QLD
- 2 reviews
it feels like good value, but I will discuss it with my children
My consultant was very clear and informative, answering all of my questions well. It was an easy policy to set up on the phone and I am hoping I will be able to manage the reasonable costs on my budget.
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Hinga T.Illawarra, NSW
I needed this. Can't go home without it.
I'm pleased with this policy. I preferred the maximum cover. Policy details were described clearly. I'm grateful. Living in Australia but confident I'll be going back home to New Zealand
1 comment
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Lee1
- 2 reviews
About time!
Looks like it will meet my needs and for a price that I will be able to afford. It was easy to set up over the phone with the information pack easy to understand.
1 comment
Customer RelationsAustralian Seniors
Hi Lee,
I'm glad to hear you were able to easily set up affordable cover that suits your needs with one of our team members and are happy with the information provided to you. Thank you for taking th... Read more
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Funeral expenses
Policy Is what I require and information provided to me answered all my questions, when I set it up over the phone. The process was simple. Very happy everything so far thank you.
1 comment
Customer RelationsAustralian Seniors
Hi Laureen,
I am pleased to hear that your experience setting up your policy was efficient and that you have found the policy to be good value. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa
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A very pleasant conversation in acquiring Funeral Insurance
The policy was explained to me so that I could understand it, it met my needs and I have no hesitation in recommending Australian Seniors, the staff are knowledgeable and extremely friendly, it’s a very easy process to go through, and no hard questions to answer, overall I was very pleased with the service I received from Australian Seniors
1 comment
Customer RelationsAustralian Seniors
Hi Catharina,
Welcome to Australian Seniors! I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs. Tha... Read more
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AnnetteCentral West, NSW
Funeral insurance
Yes, Prompt response .It was explained well by Tim, easy to deal with and very pleasant with no pressure whichnis what I like.Simple and meet my needs.Many thanks you Tim.
1 comment
Customer RelationsAustralian Seniors
Hi Annette,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Tim and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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VinkaPerth, WA
Just what I needed!
Policy was fast and easy to set up. Cost effective and the staff were friendly and helpful. Could not have been an easier process to follow. Very satisfied with my new policy.
1 comment
Customer RelationsAustralian Seniors
Hi Vinka,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable... Read more
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The reviewer stated that an incentive was offered for this review
Scallywaggs
- 2 reviews
An extremely pleasant and very efficient experience; thank you.
After comparing other insurers, found my chosen policy to be great value, plus being able to access product disclosure booklet, this was definitely the company I wanted to insure with.
1 comment
Customer RelationsAustralian Seniors
Hi Scallywags,
I am pleased to hear that your experience setting up your policy was efficient and that you have found the policy to be good value. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa
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RobynWeetangera 2614, ACT
- 2 reviews
Superb cover explained in plain English.
No 'padding' in the verbal or written information on the policy. A joy to do business with excellent staff
and I certainly recommend Seniors Funeral Insurance to those considering their options.
1 comment
Customer RelationsAustralian Seniors
Hi Robyn,
Thanks so much for your lovely review, I'm glad you were fully informed when choosing Australian Seniors. We appreciate you taking the time to share this feedback.
Kind regards,
Alisa
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RaySydney, NSW
Most professional attitude.
I found the information given over the phone easy to digest in setting my policy up & plus ample opportunities to seek further information then, if my policy wanted more discussion.
1 comment
Customer RelationsAustralian Seniors
Hi Ray,
Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear of the great service that you have received from our team and that you felt fully... Read more
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Great customer service.
The policy is good value.its what we where looking for very well explained to how it works.didnt take long to set up at all.didnt have any problems.recommend to anyone.great service.
1 comment
Customer RelationsAustralian Seniors
Hi Wayne,
Thank you for your wonderful review. It is always a pleasure to hear of the excellent service that our customers are receiving and that you felt fully informed when purchasing your policy. ... Read more
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Best Insurance cover on the market
Totally impressed with customer service and the flexibility of the cover. No other Insurer offered the 5% reduction. I feel secure and looked after regarding my funeral. Thank you very much!
1 comment
Customer RelationsAustralian Seniors
Hi Mary,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs and of the great service... Read more
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DerrickPerth, WA
very good insurance company
the policy was very competitivly priced and has a great rating against other companies i would recommend australian seniors to my friends and family and will be checking there pricing and service again next year
1 comment
Customer RelationsAustralian Seniors
Hi Derrick,
Thank you for taking the time to share your experience with us. I am pleased to hear of the positive experience when you had when setting up your policy and we really appreciate your recommendation.
Kind regards,
Alisa
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Nathalie daughter RobertSouthwest, VIC
Value for money
It's so easy to do things and it was great that i could change the payment day so that i don't get overdrawn thanks for your customer service well done
2 comments
Customer RelationsAustralian Seniors
Hi Nathalie daughter Robert,
Thank you for taking the time to share your experience with us. I am delighted to hear that we could assist with your change of payment date and of the great service that ... Read more
That's okay have a great day
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Micheline P.Perth, WA
- 2 reviews
I absolutely love the convenience of this company
Yes the policy was great value and the ladies i spoken to today they were quite professional and it made the policy easier to understand.. The 2 ladies they had an great personality.. thank you beautiful ladies for all your help.. specially the first person a lovely person Woman was so helpful
1 comment
Customer RelationsAustralian Seniors
Hi Micheline,
Thank you for sharing your review with us. We are thrilled to hear of the excellent service that our representatives provided you with and of the value you have found in your new policy... Read more
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The reviewer stated that an incentive was offered for this review
NonoGreater Melbourne (Outer), VIC
- 2 reviews
Very happy excellent outcome
Extremely easy and fast to organise, the staff member was very helpful and I feel the policy is good value . I also feel I should have done it a lot earlier
1 comment
Customer RelationsAustralian Seniors
Hi Nono,
Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear of ease in which you were able to set up your policy and of the great service th... Read more
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Jules56
- 2 reviews
Great Peace of Mind
Just set up our Policy. One easy phone call. Very helpful customer service and easy to understand. So happy to have this sorted. Very reasonable and competitive pricing. Would recommend to friends.
2 comments
Customer RelationsAustralian Seniors
Hi Jules,
Thank you for your kind words and your recommendation.
I'm glad our customer representative was able to provide you all the information you need to find cover that suits your needs at an affordable price. Welcome to Australian Seniors!... Read more
You’re welcome and thank you Alisa.
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Insurance for peace of mind
We have had this insurance for 5+ years. It was easy to set up and we know that our families wont have to worry about funeral costs for us, and as another policy owner said, I obviously haven't claimed cause I'm still here.
1 comment
Customer RelationsAustralian Seniors
Hi Jaybee,
Thank you for your continued support and loyalty, we really appreciate it. I am pleased to hear that we have been able to provide the peace of mind for you and your family.
Kind regards,
Alisa
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Jo joeHunter Region, NSW
- 2 reviews
Insurance you can’t live without
Yes my insurance was very easy to set up with just a few questions over the phone simple as then my policy was sent straight out to my home address
1 comment
Customer RelationsAustralian Seniors
Hi Jo,
Thank you for your wonderful review on your experience with us. It is always a pleasure to hear of the great service that our customers have received and of the ease in which we were able to assist.
Kind regards,
Alisa
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BevoMid North Coast, NSW
- 2 reviews
Inquiry about Funeral Insurance
My inquiry on Funeral Insurance was handled quickly and efficiently. The policy and options were clearly explained. I have just signed up so naturally I have not made any claims.
1 comment
Customer RelationsAustralian Seniors
Hi Bevo,
Thank you for taking the time to share your experience with us. I am pleased to hear that you felt fully informed when setting up your policy with us.
Kind regards,
Alisa
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Questions & Answers
Daniela A.asked
If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?
2 answers
No. 15000 is the maximum.
Customer RelationsAustralian Seniors
Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa
Stephen Nasked
need to email new address to you please.
1 answer
Customer RelationsAustralian Seniors
Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected].
Kind regards,
Jessica
LAWRENCE M.asked
How much per month for 15.000 cover
1 answer
Customer RelationsAustralian Seniors
Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess
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Customer RelationsAustralian Seniors
Hi Hinga,
Thank you for taking the time to share this review with us. I'm glad to hear you felt fully informed when setting up your policy. Don't hesitate to reach out to us at Australian Seniors when you do move back home, .
Kind regards,
Alisa