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Reviews

(487)
(41)
(14)
(1)
(12)
  • Value for Money
    4.6 (319)
  • Transparency
    4.8 (209)
  • Customer Service
    4.9 (322)


Carla Canavo Joy

Carla Canavo JoySouth East Queensland, QLD

  • 2 reviews

it feels like good value, but I will discuss it with my children

published

My consultant was very clear and informative, answering all of my questions well. It was an easy policy to set up on the phone and I am hoping I will be able to manage the reasonable costs on my budget.



Claim MadeNo

Hinga T.

Hinga T.Illawarra, NSW

I needed this. Can't go home without it.

published

I'm pleased with this policy. I preferred the maximum cover. Policy details were described clearly. I'm grateful. Living in Australia but confident I'll be going back home to New Zealand



Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Hinga,
Thank you for taking the time to share this review with us. I'm glad to hear you felt fully informed when setting up your policy. Don't hesitate to reach out to us at Australian Seniors when you do move back home, .
Kind regards,
Alisa


Lee1

Lee1

  • 2 reviews

About time!

published

Looks like it will meet my needs and for a price that I will be able to afford. It was easy to set up over the phone with the information pack easy to understand.

Value for Money
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Funeral expenses

published

Policy Is what I require and information provided to me answered all my questions, when I set it up over the phone. The process was simple. Very happy everything so far thank you.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Laureen,
I am pleased to hear that your experience setting up your policy was efficient and that you have found the policy to be good value. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa


A very pleasant conversation in acquiring Funeral Insurance

published

The policy was explained to me so that I could understand it, it met my needs and I have no hesitation in recommending Australian Seniors, the staff are knowledgeable and extremely friendly, it’s a very easy process to go through, and no hard questions to answer, overall I was very pleased with the service I received from Australian Seniors

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Annette

AnnetteCentral West, NSW

Funeral insurance

published

Yes, Prompt response .It was explained well by Tim, easy to deal with and very pleasant with no pressure whichnis what I like.Simple and meet my needs.Many thanks you Tim.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Annette,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Tim and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica


Vinka

VinkaPerth, WA

Just what I needed!

published

Policy was fast and easy to set up. Cost effective and the staff were friendly and helpful. Could not have been an easier process to follow. Very satisfied with my new policy.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review


Scallywaggs

Scallywaggs

  • 2 reviews

An extremely pleasant and very efficient experience; thank you.

published

After comparing other insurers, found my chosen policy to be great value, plus being able to access product disclosure booklet, this was definitely the company I wanted to insure with.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Scallywags,
I am pleased to hear that your experience setting up your policy was efficient and that you have found the policy to be good value. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa


Robyn

RobynWeetangera 2614, ACT

  • 2 reviews

Superb cover explained in plain English.

published

No 'padding' in the verbal or written information on the policy. A joy to do business with excellent staff
and I certainly recommend Seniors Funeral Insurance to those considering their options.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robyn,
Thanks so much for your lovely review, I'm glad you were fully informed when choosing Australian Seniors. We appreciate you taking the time to share this feedback.
Kind regards,
Alisa

Ray

RaySydney, NSW

Most professional attitude.

published

I found the information given over the phone easy to digest in setting my policy up & plus ample opportunities to seek further information then, if my policy wanted more discussion.

Customer Service
Value for Money
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great customer service.

published

The policy is good value.its what we where looking for very well explained to how it works.didnt take long to set up at all.didnt have any problems.recommend to anyone.great service.

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Best Insurance cover on the market

published

Totally impressed with customer service and the flexibility of the cover. No other Insurer offered the 5% reduction. I feel secure and looked after regarding my funeral. Thank you very much!

Transparency
Value for Money
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Derrick

DerrickPerth, WA

very good insurance company

published

the policy was very competitivly priced and has a great rating against other companies i would recommend australian seniors to my friends and family and will be checking there pricing and service again next year

Customer Service
Value for Money
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Derrick,
Thank you for taking the time to share your experience with us. I am pleased to hear of the positive experience when you had when setting up your policy and we really appreciate your recommendation.
Kind regards,
Alisa


Value for money

published

It's so easy to do things and it was great that i could change the payment day so that i don't get overdrawn thanks for your customer service well done

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors

That's okay have a great day


Micheline P.

Micheline P.Perth, WA

  • 2 reviews

I absolutely love the convenience of this company

published

Yes the policy was great value and the ladies i spoken to today they were quite professional and it made the policy easier to understand.. The 2 ladies they had an great personality.. thank you beautiful ladies for all your help.. specially the first person a lovely person Woman was so helpful

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review

Nono

NonoGreater Melbourne (Outer), VIC

  • 2 reviews

Very happy excellent outcome

published

Extremely easy and fast to organise, the staff member was very helpful and I feel the policy is good value . I also feel I should have done it a lot earlier

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Jules56

Jules56

  • 2 reviews

Great Peace of Mind

published

Just set up our Policy. One easy phone call. Very helpful customer service and easy to understand. So happy to have this sorted. Very reasonable and competitive pricing. Would recommend to friends.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Jules56
Jules56

You’re welcome and thank you Alisa.


Insurance for peace of mind

published

We have had this insurance for 5+ years. It was easy to set up and we know that our families wont have to worry about funeral costs for us, and as another policy owner said, I obviously haven't claimed cause I'm still here.

Value for Money
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jaybee,
Thank you for your continued support and loyalty, we really appreciate it. I am pleased to hear that we have been able to provide the peace of mind for you and your family.
Kind regards,
Alisa


Jo joe

Jo joeHunter Region, NSW

  • 2 reviews

Insurance you can’t live without

published

Yes my insurance was very easy to set up with just a few questions over the phone simple as then my policy was sent straight out to my home address

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jo,
Thank you for your wonderful review on your experience with us. It is always a pleasure to hear of the great service that our customers have received and of the ease in which we were able to assist.
Kind regards,
Alisa


Bevo

BevoMid North Coast, NSW

  • 2 reviews

Inquiry about Funeral Insurance

published

My inquiry on Funeral Insurance was handled quickly and efficiently. The policy and options were clearly explained. I have just signed up so naturally I have not made any claims.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bevo,
Thank you for taking the time to share your experience with us. I am pleased to hear that you felt fully informed when setting up your policy with us.
Kind regards,
Alisa


Page 1 of 28

Questions & Answers

Daniela A.

Daniela A.asked

If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?

2 answers
Hinga T.
Hinga T.

No. 15000 is the maximum.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa


Stephen N

Stephen Nasked

need to email new address to you please.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected]
Kind regards,
Jessica


LAWRENCE M.

LAWRENCE M.asked

How much per month for 15.000 cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess


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