RedSpot Car Rentals Questions & Answers

Dear Jane

Thanks for your enquiry. Yes we do rent to Provisional Driver's. Feel free to check out this link for further information... https://www.redspot.com.au/P-Plate/. Let us know if you require further assistance by emailing [email protected].

Kind regards
Customer Relations

Dear Ee Huey Ling, please email [email protected] with the name the rental was rented under and/ or the rental agreement number for us to review.

Dear HouseMouse

Thanks for your show of interest in renting from our Cairns locations. Any enquiries for us can be directed to [email protected] or [email protected] and we'll endeavour to assist to put your concerns at bay.

Kind regards

Toya
Customer Relations Department

Dear Gilbert

Thank you for your enquiry regarding our child seats.

All vehicles come with 2 anchor points attached however, with pre warning the location can fit an additional anchor if required. All locations carry extra anchor's should they be required. I'd suggest calling ahead to the location to advise how you would like to seats positioned to suit. The locations contact number can be found in this link: https://www.redspot.com.au/Locations.html.

I can confirm cleaning of each seat is carried out by the location after each rental and inspected again prior to being fitted into the next rental vehicle.

I do hope this information is of benefit. Should you require any further assistance please don't hesitate to advise.

Kind regards

Toya Torode
Customer Relations Department

Hi Andrew

If the seat if pre-booked we can have a trained staff member install the seat for you. However, if you could contact the location prior to your collection to advise them of the age of the baby/child and the required position of the seat, the location can ensure it is installed to your liking.

Please see link of locations with contact details for your perusal: https://www.redspot.com.au/Locations.html

Kind regards

Toya Torode
Customer Relations Department

Dear Trappa

Thank you for considering renting from Redspot Enterprise Sunshine Coast Airport. We'd love to see you enjoy your rental experience with us and believe information is key to understanding your rental needs and the products and services we can offer.

Our website, www.redspot.com.au, has all the information you need but I understand navigating your way around websites can feel like a journey all on its own.

In short I would strongly suggest you check out and consider our Top Dog Package option. This offers the most peace of mind whilst renting. The Top Dog Package comes with a $0 damage liability cover, so should the vehicle be damaged, regardless of fault, in anyway whilst in your care, you will not be charged at all. It also includes unlimited kilometres, Additional Driver's, all Toll Road usage. Here's the link to see it for yourself: https://www.redspot.com.au/Top-Dog-All-Inclusive-Car-Hire.html.

If you'd like to ask me any further questions I'm more than happy to assist. Alternatively I can be reached directly at [email protected].

Kind regards

Toya Torode
Customer Relations Department

Dear Mah

For all rentals, we do pre-authorise $200 as a security bond on to your credit card at the time of collection.

if not used at the end of the rental period for such items as extensions or fuel. the release of the funds is automatically completed by your financial institution. Typically we find the release takes up to 28 days,m but usually within 14 days of the transaction taking place.

Kind regards

Allison McLeay
Customer Relations Department

Dear Tammie

Thank you for your enquiry.

Yes, you will be covered for travel on the island so long as you adhere to our Terms and Conditions. However, you will not be covered whilst on the Ferry.

Please read over our Terms and Conditions on the link provided: and let me know if we can assist you with any further questions.

Yours sincerely
Toya Torode
Customer Relations Department

Dear Jud. Short answer is yes, vehicles can go on the ferry to Bruny Island, and many of our renters do go to the island. Please note you are NOT covered for any damage to the vehicle whilst on the ferry. Whilst we have never had any issues, I would suggest you reading our T&C's prior to taking the vehicle on the ferry . Regards. Allison

Dear Tong Li.

Thank you for your question.

Can you please send through your reservation details to [email protected] and I will ensure the rental cap matches our current website rate of $55.
Kind regards

Allison McLeay
Customer Relations Department

Dear Choong

Thank you for your enquiry.

Yes, this amount does not sound correct to me. If you could please forward your Reservation number I will take a look and confirm the correct charges.

Yours sincerely
Toya Torode
Customer Relations Department

Dear Bradley

Thank you for your enquiry.

The pre-authorisation security bond remains the same whether you book with Redspot or Enterprise. Security Bond is $200. I've copied the Terms and Conditions on this below for your perusal. Hope this helps.

Security Bonds:

Bonds: All rentals are subject to a credit card pre-authorisation (credit card bond) or a cash bond. Credit Card Bonds: If You provide a credit card bond Redspot will authorise it at the start of rental for an amount up to $200. A credit card authorisation holds or secures an amount on Your credit card, allowing Redspot access to the funds in the event additional amounts need to be charged, such as damage liability, rental extension or fuel charges. A credit card authorisation is not a charge but it will limit the funds available on Your credit card. If no charges are processed by Redspot Your bank will release the hold on Your funds after a period of up to 28 days.

Business Club/National Rent a Car: As part of your privileges and inclusions of being a business club/National member, we do not require for you to put down a security bond.
If you have any further questions please contact our call centre on +61 2 8303 2222 or email [email protected]

Kind regards

Toya Torode
Customer Relations Department

Dear Leanne

Thank you for contacting Redspot via Product Review.

The one-way drop fee is dependent on a few variables such as the car class chosen, the length of the rental and whether you book direct with Redspot or through a third party agency.

I'd like to have a member of our Reservations Department contact you to obtain more rental information from you and then they will be able to provide you with a quote and process with a booking if you so choose.

Alternatively Reservations can be reached at [email protected] or 1300 66 88 10. Otherwise feel free to contact me at [email protected] with your preferred method of contact and I will forward that information on to the Reservations team.

Yours sincerely
Toya Torode
Customer Relations Department
[email protected]

Our intermediate range consists of the Nissan Pulsar, Kia Cerato and the Hyundai Elantra. Please see our Fleet on our website for more information on each vehicle available. https://www.redspot.com.au/Fleet.html

Dear Lachies

Thank you for your question.

We continuously purchase and dispose of our fleet as and when required. This does mean that the makes and models we offer do vary for each location and may change at any time in the future.

I am guessing that you are looking at hiring a full sized vehicle? If so, currently in our FCAR range we offer:

* Holden Malibu
* Hyundai Sonata
* Toyota Camry

In our FDAR range we currently offer:

*Ford Falcon
*Holden Evoke

When making a reservation you can request a particular model, but this cannot be guaranteed. We will try our hardest to accommodate your request but it will depend on availability at the time of your collection.

Hope this helps!

Regards

Allison McLeay
Customer Relations Department
[email protected]

Dear Traveler

We would like to think that all members of our team offer great service and are helpful and friendly. If you would like to discuss how we can assist to ensure your experience is a great experience, please contact the Customer Relations Department and we will be more than happy to assist you.

Kind Regards

Allison McLeay
Customer Relations Department
[email protected]

Dear Lupe

Thank you for your question.

In short, you will pay the full cost of your rental and we will pre-authorise a $200 security deposit on your credit card at the time of collection.

We do accept debit card for payment. If you are wishing to use your debit card for the pre-authorisation, this will need to be wither a Debit Mastercard or Visa Card.

You will have options that you can choose such as pre-paid fuel and premium road side assistance offered to you at the counter. These are options and you can choose to wither accept or decline these options.

TopDog is a great package that provides a zero damage liability for drivers over the age of 25.

Should you require any information on the rates and inclusions, please visit our website www.redspot.com.au or feel free to email us at any time on [email protected]. Alternatively you may wish to speak to a member of our reservations team who can be contacted by phone on 1300 66 88 10.

Kind regards

Allison McLeay
Customer Relations Department

Dear Lachlan

Thank you for your enquiry regarding the Top Dog package. As per our Terms and Conditions, if you take our take out the Top Dog Package you will have a $0 excess in the event of Loss or Damage to the vehicle. On a Redspot Car Rentals Top Dog rate you’ll pay a bit more, but the peace of mind is priceless. This is the only fully inclusive car rental product on the market, featuring coverage that totally waives the customer’s financial responsibility for theft and damage to the vehicle*.

The features included are:

$ZERO Collision Damage Waiver Liability*
Windscreen, Headlight, Tyre & Overhead Damage Protection
Unlimited Toll Road Use
All Additional Drivers
Unlimited Kilometres**
Street Directory Hire
No cancellation or amendment fees
Credit Card Surcharge (excluding AMEX/Diners)
GST and All compulsory fees & charges included
*A $330 damage liability that cannot be lowered applies to 21-24 year old drivers.

What’s Not Included?

Portable Satellite Navigation Hire
Baby Seat Hire
21-24 year old age surcharge
Provisional drivers licence Fee
Possible relocation charges from one location to another
AMX/Diners card surcharge

Please note that our Rental Terms & Conditions do apply.

Please take a look at our website for more information on our Top Dog Package and to read over our Terms and Conditions/Fees and Charges.

https://www.redspot.com.au/Top-Dog-All-Inclusive-Car-Hire.html

https://www.redspot.com.au/Standard-Fees-and-Charges.html

I do hope this addresses your query. Should you require any further assistance please feel free to contact us again or call our Reservations team on Ph: 1300 66 88 10 (within Australia) Ph: +61 2 8303 2222 (outside of Australia).

Yours sincerely
Ms Toya Torode
Customer Relations Department
[email protected]

Dear Jane N Carlos, Thank you for your enquiry. The minimum age for renting is 21 so you will be fine. However, we do have a Probationary Drivers Fee of $22.00 per day. Please see our website for further details and terms and conditions.
https://www.redspot.com.au/

Kind regards
Mrs Toya Torode
Customer Relations

Dear Jane N Carlos, Thank you for your enquiry. The minimum age for renting is 21 so you will be fine. However, we do have a Probationary Drivers Fee of $22.00 per day. Please see our website for further details and terms and conditions.
https://www.redspot.com.au/

Kind regards
Mrs Toya Torode
Customer Relations