Reece (page 4 of 6)

We use Reece all the time, they are a great company with great fast and efficient delivery times and customer service. They are always happy to assist and have an easy to use website and app.

Outstanding service from Michelle at Reece, Narre Warren! We are renovating three bathrooms.. I ordered lots of goodies yesterday over the phone and received everything, delivered to my home, same day! I was so happy with the service I received in the morning (delivery by lunchtime) that I rang back in the afternoon and placed another order.. got it a few hours later. Beautiful products too! Thank you Michelle, I will always come back to your store.

I went to Reece Cranbourne with little knowledge of their products. Kylie went above and beyond in helping me choose my bathroom products and I’m over the moon with how they look. Thanks For being so helpful and informative Kylie. 5/5

Went to Reece Coffs Harbour a year ago and had attitude and not very friendly, went in again a couple of weeks ago, same story bad attitude and very un helpful, and again this week.
So three strikes your out!
Must say they were very helpful to the tradies
Coming in who we're spending a fortune.

Great customer service. Reece plumbing supplies are by far the most efficient and knowledgeable suppliers for plumbers. They understand and cater for our needs.

Went to Reece for advice on choice of fittings and furniture for my bathroom, thinking they would be competitive on price but they were double, sometimes triple the price to be found elsewhere. A chipboard vanity $2500, shaving cabinet $1200, tap fittings well above the price of their competitors! All in all I feel ripped off. A valuable lesson was learnt; Compare all prices

REECE - Tolley Road - After being ignored for a while, the person behind the counter pretended that he can not understand what I want, once I raised my voice and asked if he has a problem understanding English he started looking into the computer at the end he charged 87 AUD for a piece of plastic that I could get for 10 AUD online - same item in UK is around 4 pounds.

I visited Reece Klemzig SA today based on a referral from my plumber to seek all the information needed for a full stormwater system for my house. As soon as I stepped into the store 3 staff members behind the counter checked me out in a very hostile way and I was completely ignored for like 2 minutes and 2 of them kept chatting to each other and neglecting the fact that I am standing right in front of them! The guy finally said hi and kept chatting with the girl again! I was like super surprised with the attitude anyways I explained to him tha...

Do not go to Reece Melton, Victoria. I bought an extension washing machine outlet hose, their sales person opened the package to ensure the right clamps were provided. After a bit of modification to the existing hose I found I did not need the new one. When I returned and asking for a refund they advised because of the opened package they will not issue a refund. No wonder people go to Bunnings.
Great customer satisfaction Reece (I think not) I'm building a house later this year, guess what, you have just lost another customer for a considerable spend on my part.

I bought 12 copper fittings at Reece at Rutherford and they wanted $164.97 for the 12 fittings, I then went to eagles plumbing 100 meters down the road bought the exact same 12 copper fittings and there price was $63.22 that's over $100 difference for the same copper fittings, so don't ever go to Reece at Rutherford to buy your copper fittings.

Just made the mistake of thinking i might get some help from the plumbing dept at sumner park. What a joke! Arrogant old tool behind the counter needs to find a new job. No helpful advice & obviously i must have interrupted his personal time, could not have been more uninterested. Too long in one job i think.

I visited this store on Monday to purchase a replacement Showerco chrome waste for my shower and I was met with poor customer service and attitude. I asked to see the manager but I was told that he was out collecting his children so I told the customer service representative about the issue as the shower was purchased through Reece approximately 2 years ago and this was the second time that this had happened...so much for a warranty. The rep phoned up and said that it would cost approximately $56.00 and that was for the waste as I couldn't possibly just buy the chrome part and he said just take off the chrome part and use it and that it would probably go again in 12 months. So much for quality assurance and service.
Carol

I bought a new toilet seat cover from Reece's Armadale, Vic. branch.

Fast and knowledgeable service.

Price was acceptable.

I'd go there again. Easy to understand why so many plumbers and bathroom renovators make a beeline for Reece.

After no satisfaction with the outlet I bought my 3 defective toilets from i contacted the Reece head office who investigated the problem. Reece ( head office) negotiated to meet me half way with the warranty repairs. A fair enough outcome finally!

This was a really disappointing customer experience. At Reece Bathroom Life, Bowen Hills, there is a beautiful show room with equally impressive products. BUT if you dare to walk through the doors, expect to pay through the nose and do NOT expect to get customer service. They are eager to sell but the follow through with customers is non-existent. Currently, I have followed up four times and still there is no response. The promise to return the call at the end of the day doesn't happen...and that is just the beginning of my concerns. My recommendation...by all means, go in, have a look and FIND THE A SIMILAR PRODUCT ELSEWHERE.

Went into Reece at Roselands for an elbow for a stormwater pipe and was asked to pay $22+. Declined their gracious offer and drove 2 k up the road to Mitre 10 Peakhurst and paid $8.40 for the same item. Come on Reece you are kidding yourselves.

I was sent to the Reece trade counter Kirrawee by Bunnings for a specialised item. Walked in and could feel the unwelcome vibe instantaneously. Three free customer service guys ignored me and it seemed tonight's after work entertainment took more priority than customer service. Don't bother going there if you don't have your bum crack showing when you pull up a seat at their pub counter.

I entered a showroom at Lonsdale SA on a Saturday morning, the trading hours on the door said the store was open but although I could hear conversation in a back room no one came out to serve me. I was there to make a purchase but took my business elsewhere.

I only bought the basic basin top assembly replacement taps so I was certainly not a high end customer but Vic from out the back in the tradies' section was very helpful and even recommended an excellent plumber who put them in for me at a very fair price. Barb from the showroom was helpful too so all in all my experience was the opposite of many reviewers (other stores).

A complete rip off try independent stores Reece are monopolizing the market and inflate prices the staff are useless and are led by poor management you can get cheaper elsewhere just look the more plumbers who vote with there feet we might make them honest.

Excellent customer service from all the staff I dealt with. Thorough product knowledge and quality products. I had to return one item and that was hassle free. I can easily recommend Reece Taren Pt.

Matraville store. Found staff slack and in some ways rude....would not go back. I emailed them phitos and hadnt heard back so called them after a week had passed. They then told me they didnt stock Kohler products and would have to search for something similar. They were clearly not interested.

Toowoomba store expensive and unhelpful. I would avoide shopping here in the future and I own a motel with so I am a decent customer to have.

Alf in the display area has been very patient and very helpful for over a year of working out bathroom fittings and fixtures providing advice on arranging drains and placement of basins, showers and toilets and researching items for a disabled bathroom. Even exchanging a bath outlet which wasn't going to work with the bath purchased. Highly recommended.

Thanks Reece at warners bay, I came in right on 5, not knowing what I needed or what fits, the guys kept the doors open for me & found the exact adaptor that I didn't even know I needed. Thanks guys, legendary effort on helping this noob.