Was talked into Rheem after having my Dux for 16 years with no problems.Within one month already pilot light had to be relit and this morning woke up to explosion sound with insulation and lid blown all over the place. Terrrifying experience.Customer care by name ...they were drones..unhelpful despite gas and fire and explosion situation

Rheem hot water system is 2 years old and the igniter button is already faulty. Rheem informed me that parts only have a 12 months guarantee and there is a $140 call out fee for the first 30 minutes. Bitterly disappointed in customer service. How does the 5 year guarantee come into this? Having now researched, this is a common problem among these models (which also explains why it was so hard to find our heater). Next time I need a hot water system I will be steering clear of Rheem.

Our Rheem Stellar gas hws started playing up just as the warranty period ( 12months) expired. The pilot light kept going out about every two weeks. I contacted the installers, Victorian Hot Water, who recommended this make and model but they weren't interested, suggested it may be caused by strong winds.It is not. We're aged pensioners, and replaced our 12 yr old Vulcan with this supposedly more efficient heater costing nearly $1400. We now have to relight the pilot light several times a week, it's hopeless. Rheem service quoted $143 for each half hour plus parts. That is not acceptable quality, and my next step is Consumer Affairs Victoria. Whatever you do, do NOT instal a Rheem.

After approximately 12 months of no problems, suddenly the pilot light keeps going out ! it was once a month and now it has stepped up to once a week but reading the other reviews I fear I may be in for once a day !
I have contacted rheem and will see what happens.

The pilot light keeps going out about once a week all over the past few months, I like the quick return of hot water when it works but its kinda getting frustrating to re light it all of the time, we have had no troubles previous and had it for just on a year.

I have just replaced my Stella 330 with another of the same model, the last one lasted 10 years and would probably lasted longer if the previous house owner had bothered to replace the sacrificial anode (which is under the grey plastic at the top in case you are wondering).
I get mains hot water pressure even with the tempering valve thing, and I never have to worry about having cold showers when we have guest (we are a family of 2.5). I think I would have gone for the 360 if I had any adult children though.

Moved into my new house a year ago and had one of these systems installed (brand new). Had nothing but constant problems with it. Pilot light goes out at least once a week (showers are now like a game of russian roulette), the piezo ignition switch broke after only a month, and now pilot won't stay lit at all.

I miss my old Rinnai. Never had to light anything ever on it. Just turned on the tap and out came hot water. Something that I very rarely get with my brand new Rheem!!
If you are looking for a hot water system DO NOT buy a Rheem! They do NOT come on "Steady, hot and strong! I will be cutting my losses and replacing it instead of stuffing around any further with it. Can't wait! Grrr

When our old Rinnai packed it in we had to make a quick choice on a replacement. Some of the reviews on here made it a difficult choice, but I went with the Rheem as I've had them previously and they have always been good. That was about 6 months ago, and I am so glad we went with the Rheem. It reheats really quickly, so no one misses out on a hot shower in the mornings - that use to be a real issue with the old Rinnai. The only down side I could possibly say is increased water usage due to water staying hotter for longer!

Pilot light keeps going out...follow the instructions with a lot of hit and miss. Gas in the kitchen works ok. This is now the 5th time I have had to call someone to get it fixed. And Rheem want $143 callout plus costs per 15 minutes of labour.....same cost of a specialist appointment! I can fix this by going elsewhere...............thanks for making this an easy decision.
25 years of having a hot water tank and I have had more issues with this one altogether.

Wrote to Rheem Service and as usual received no response? My unit was installed 5 years ago, I had a Vulcan that last 14 years without any issues at all! Basically if you have one of these systems and yours develops "kettling" watch out - basically its the sound made as water heats & bubbles up through the scale\sediment in your tank. The noise becomes a nuisance. it sounds like someone is trying to kick their way out of it! Design fault - no outlet exists to clean\flush out deposits.
I had to pay my plumbers $350 to have this explained to me & basically told I would have to live with it due to the hard water in Perth! He descaled the tank replaced the anodes and valve and she Bangs, Bangs.

Just took over brand new house...went away for1 month, so, set to Pilot. Came back...light went off, tried following instructions to a tee, even counting 30 sec while depressing pilot bef igniting but to no avail. Tried more than 10 times. Gas supply OK as I can use stove. Sat night no hot water, today Sun no hot water again. It's brand new...not sure what to do next.

Mel

Had a Rheem for 18 years without missing a beat, so decided to go with Rheem again. I should have check this review before committing. The pilot light keeps going out after 5 months of use. They replaced the themocouple under warranty and 3 months it happened again. Looks like they are replacing a faulty unit with another faulty unit and assumed they fixed the problem. If it's not under warranty, they charge $148 per half hour and $27 per 15 mins. This is daylight robberry! Even a doctor surgent doesn't charge that much! Sooner or later, people will find out about this company sneaky way of doing business.

well as my mothers carer money is very tight here. once i pay the mortgage the rates etc there is very little left. and now my rheem has gone to heaven. there were no warning sides i just walked out on morning to find it bucketing out water. so now im left with a sick mother and no hot water at my premises. if you want peace of mind dont purchase this unit.

My stellar 330 stopped heating called a plumber and said it was my thermo couple I paid $400 dollars to replace it it only worked for a day plumber wanted to charge me again for a service call out again so angry and system only 4 years old would not recommend this unit ! Still I'm without hot water ! Thanx rheem !