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Reviews

2.6

99 reviews
5
(24)
4
(8)
3
(10)
2
(16)
1
(41)
  • Build Quality
    4.1 (9)
  • Value for Money
    4.8 (8)
  • Cleaning & Maintenance
    4.8 (8)
  • Noise Level
    4.9 (8)
  • Temperature Consistency
    4.4 (9)
  • Heating Speed
    4.9 (8)
  • Smells of GasYes (0) · No (8)
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Sam

SamPerth, WA

Blew it's lid and damaged the eaves

published

Installed in 2012 by Celebration Homes. The pilot light kept going out shortly after moving in, the thermostat was replaced under warranty and the controller reinstalled correctly to allow the front lid to close. Now in Feb 2020 the unit decided to literally blow the lid with enough force to punch a hole in the eave above it. Plumber deemed it too dangerous and requires replacing. Rang Rheem to be told it's out of warranty. Don't think they were phased enough either.

Build Quality
Household Size 2 person(s)
Functionality
Temperature Consistency
1 comment
Rheem
Rheem A.Rheem

Just had my one replaced after 10 years of service.

published

My one failed after 10 years of excellent service. The Rheem technician came over organised a warranty replacement everything was done with out a any fuss. All service calls are handled in AUS employ their own plumbers that were polite, clean and efficient. Plus they took all the packaging away. Could not recommend these guys highly enough. Could AUS run company!

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Rheem
Rheem A.Rheem
Trent

TrentForde 2914, ACT

  • 4 reviews

Only One day in, but perfect so far.

published

Had this installed yesterday, was impressed with how quickly it got up to temperature. Have had 6 people in the house, went out to dinner tonight - this unit keeps up with our demands and delivers consistently hot water. Really happy with it, and happy that my old heat pump that just wasn't cutting it is now gone.

Perfect installation by Duncan's Plumbing too, checked the old unit one day told me what I needed to do to get the site prepped (different location due to gas and space required from windows) back the next day with everything, 2 hour removal and new install, 1 hour later we have hot water again.

Love this Rheem unit, will be back if I subsequently have any problems, but 5 stars for day 1 and 2.

Purchased in January 2020 at Duncan's Plumbing.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Rheem
Rheem A.Rheem
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Althom

AlthomPerth, WA

  • 74 reviews
  • 15 likes

Great Hot Water Service backed up by Great Service

published

Unit has been in since 2011. Never had an issue with it. Had is serviced at recommended intervals. Service people do a great job and go through what they have done and any recommendations they have.

Purchased in November 2011.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Rheem
Rheem A.Rheem
Dalleeb

DalleebPerth, WA

Long live Stellar

published

Our unit was made in 2002 and just failed. 17 years service is awesome. I will replace it with the same model.. Well worth the money spent in my opinion.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 5 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
cazandco

cazandco

  • 10 reviews

I watched my old hot water system literally burst its seems

published

Purchased in September 2020 at Demar Hardware for $1,180.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
PaulS

PaulSSouth East Queensland, QLD

  • 55 reviews

Very good unit so far.

published

Purchased in October 2018.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
DHT

DHT

  • 3 reviews

Great water heater suits my needs. Wish I bought one years ago.

published

Great water heater copes well with high demand. So far have not had any issues with it even with three bathroom showers, and dishwasher running as the same time. Energy efficient as well. Would certainly consider buying another Rheem Stellar 360 again in the future.

Purchased in August 2020.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Rheem
Rheem A.Rheem
liz

lizcanberra

  • 8 reviews
  • 6 likes

good service

published

Had a problem with pilot light going out rang Rheem and they sent a repairman the next day. He knew what the problem was straight away and it was fixed in half an hour. Otherwise the water heater works very well plenty of hot water even we had 4 extra people staying recently.

Date PurchasedJul 2018
1 comment
Rheem
Rheem A.Rheem
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Muzza

MuzzaPerth

  • 2 reviews
  • 1 like

Hot Water

published

Had my hws replaced 10 months ago due to inlet pipe leak and the plumber suggested I replace the system due to it's age. Replaced it with a Rheem Stellar and have not had really hot water since. Had the Rheem plumber out last week who basically said nothing could be done due to the tempering valve that mixes hot and cold water to 49c. Service fee $148.00. What a nanny society we live in - I've been using a tape mixing set for 50 years. I purchased a Rheem because it supposedly gave " the hottest hot water you've ever seen".

Date PurchasedNov 2017
1 comment
Rheem
Rheem A.Rheem
Gary

GaryBendigo

Pilot light keeps going out after 7 years

published
Date PurchasedAug 2011
1 comment
Rheem
Rheem A.Rheem
Dazza68

Dazza68Melbourne

  • 2 reviews

My old rheem stellar

published

I had a Rheem Stellar that I bought 18 years ago, the only thing I has to replace in that time is the pressure release valve 2 times. That’s pretty good. I’m was happy with that. I have finally replaced that system today. I hope this unit is as good as the other one. I’ve seen so many bad reviews about this unit. Rheem I hope you won’t let me down this time. I will keep everyone posted.

Date PurchasedDec 2018
1 comment
Rheem
Rheem A.Rheem
Graham

GrahamSydney

  • 7 reviews
  • 5 likes

Gas Guzzler

published

Had for three years now and this is a gas guzzler. Plenty of capacity but the gas kicks in each time hot water is used. I would have been better off with an instant gas hot water heater. The gas also kicks in randomly through the day/night even when not used. Can't complain about the hot water but I would question the 5 star energy efficiency rating.

Date PurchasedAug 2015
1 comment
Rheem
Rheem A.Rheem
Jason

JasonPerth

  • 7 reviews

Never missed a beat

published

We replaced the previous Rheem (over 15 years of service) with a new Stellar 130l
Now after around 9 years in use, with Wife and 2 kids i dont think we have ever run out of hot water.
Since day one its been flawless and the only time ive needed to restart it was after our gas was turned off for new meter. Very impressed with this purchase.

Date PurchasedMar 2009
2 comments
Rheem
Rheem A.Rheem

Hi Jason, thank you for providing feedback. We have been advised that our customer service team is in touch with you. They will provide the respective next steps. Have a good day.

Kind regards,
Rheem Australia

Jason
Jason

In regards to the new Anodes?, good one, cheers

Swordy

SwordyPerth

  • 2 reviews
  • 1 like

Absolute rubbish!

published

From the second week of installation pilot light constantly&randomly goes out.
Can sometimes go for a week then next week go out 2/3 times a day.no one at rheem seem intrested in complaint!waste of money and last rheem product i will ever invest in.cheap rubbish&bad after sale service.warning do not waste your money on this unit.

Date PurchasedJun 2016
1 comment
Rheem
Rheem A.Rheem
Gas Hot Water Storage Systems

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Pilot light goes out frequently

published

The unit was very reliable for first 2 years but in last 6 months we started to have problems with pilot light going out. Initially it was only every couple if weeks but in last few months it is every 2nd or 3rd day and sometimes consecutive days. We have had the plumbers out 3 times. The first part that was replaced didnt fix problem, we are now waiting (4 weeks so far) for another part. Meanwhile trudging out every other day relighting pilot. The unit has manufacture date of November 2015, so still fairlynew!

Date PurchasedMay 2016
Cie

CieCamden Park

Extremely disappointed

published

System just hit 7 yrs old. First spent $150 replacing an overflow valve only to find the system would not relight. So either spend $650 replacing the entire controller mechanism or purchase a new system. Natural gas hot water systems should last for at least 10 years. Their call centre customer service is as bad as the quality of their product.
Never buy another Rheem product.

Date PurchasedApr 2011
1 comment
Rheem
Rheem A.Rheem
Mae

MaePerth, WA

  • 2 reviews

Disappointed

published

My heater is only 5 years old and the plumber said that the expansion control valve, pressure relief valve and controller had to be replaced at a total cost of $684 - very disappointed as I was told the unit would last for 10-15 years. The unit was installed by the builder Ross North in 2013.

Date PurchasedFeb 2013
1 comment
Rheem
Rheem A.Rheem
Harry

HarryPerth

  • 2 reviews
  • 1 like

Excellent product

published

This water heater is excellent It is the second Rheem Stellar I have purchased, the last one gave me 15 years of hot water without missing a beat .
Even though I never had the unit serviced . The plumber who installed it informed me that if I did have it serviced at the 5 year mark, it would have lasted another 3 to 4 years

Date PurchasedApr 2018
1 comment
Rheem
Rheem A.Rheem

Issue with air bubble in hot water after replacing the 2x anodes

published

Just recently had my 10 years old rheem stellar unit services including replacing the 2x sacrificial anodes. Now less than a months later I have noticed there are lots of air bubbles in the hot water coming out of facets which is quite bad first thing in the morning when running hot water and it splashes out all around vanity. I spoke to the plumber and he couldn't figure out what can cause this. I tried to talk to the rheem technical support but they don't want to talk to anyone apart from plumbers. Not happy with how I been treated with rheem call center and try to find an answer for this air bubble in my hot water system.

Date PurchasedAug 2008
1 comment
Rheem
Rheem A.Rheem
Page 1 of 5

Questions & Answers

Nazih A.

Nazih A.asked

Stellar/RheemPlus 5 Star

where is the draining valve in gas hot water Rheem model 850330N0?
show me in a photo. I do not want to get in touch with any one . THANK YOU IN ADVANCE.

1 answer
Nazih A.
Nazih A.

where is the draining valve in gas hot water Rheem model 850330N0?
show me in a photo. I do not want to get in touch with any one . THANK YOU IN ADVANCE.

Bolor B.

Bolor B.asked

Stellar/RheemPlus 5 Star

Hello. We just moved a house with Rheem stellar.
I am wondering is it normal to have water vapor from hot water system. Please advice.

No answers
F C.

F C.asked

Stellar/RheemPlus 5 Star

We have a Rheem stellar 160l gas water heater
Model 850360N0 manfactured Feb 2018 Heard loud noise from water heater the relief valve dumped a reasonable amout of water Is this normal. This happened 4 hours ago it appears to be operating ok now

No answers

Get an answer from our members and Rheem representatives

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