Blew it's lid and damaged the eaves
Installed in 2012 by Celebration Homes. The pilot light kept going out shortly after moving in, the thermostat was replaced under warranty and the controller reinstalled correctly to allow the front lid to close. Now in Feb 2020 the unit decided to literally blow the lid with enough force to punch a hole in the eave above it. Plumber deemed it too dangerous and requires replacing. Rang Rheem to be told it's out of warranty. Don't think they were phased enough either.
Just had my one replaced after 10 years of service.
My one failed after 10 years of excellent service. The Rheem technician came over organised a warranty replacement everything was done with out a any fuss. All service calls are handled in AUS employ their own plumbers that were polite, clean and efficient. Plus they took all the packaging away. Could not recommend these guys highly enough. Could AUS run company!
Only One day in, but perfect so far.
Had this installed yesterday, was impressed with how quickly it got up to temperature. Have had 6 people in the house, went out to dinner tonight - this unit keeps up with our demands and delivers consistently hot water. Really happy with it, and happy that my old heat pump that just wasn't cutting it is now gone.
Perfect installation by Duncan's Plumbing too, checked the old unit one day told me what I needed to do to get the site prepped (different location due to gas and space required from windows) back the next day with everything, 2 hour removal and new install, 1 hour later we have hot water again.
Love this Rheem unit, will be back if I subsequently have any problems, but 5 stars for day 1 and 2.
Purchased in January 2020 at Duncan's Plumbing.
Great Hot Water Service backed up by Great Service
Unit has been in since 2011. Never had an issue with it. Had is serviced at recommended intervals. Service people do a great job and go through what they have done and any recommendations they have.
Purchased in November 2011.
Long live Stellar
Our unit was made in 2002 and just failed. 17 years service is awesome. I will replace it with the same model.. Well worth the money spent in my opinion.
I watched my old hot water system literally burst its seems
Our old 315 litre hot water tank was 23 years old and never had the anode replaced...and survived this long however I did take a closer look when I notice some small bits of rust coming from the hotwater outlet in the bathroom.....dead giveaway and when inspecting the old boiler I noticed trickles of water from around the top cover and that the top cover was bulging upwards distorting the metal rim. I did my homework and realized that with modern hot water tanks, the anode needs to be replaced every 6 years which is an expensive exercise if you...want 20-30 years out of the tank. Quotes to replace the anode are $400-$600 as the tank needs to be drained and opened up to replace the anode, worse if the tank is inside as it has to be removed and taken outside for access. I finally decided to pay the extra for a single element 315 litre SS tank and chose Rheem because it was made in the Moorabbin Vic factory and conforms to Australian standards unlike the units coming out of China/Taiwan/Thailand. I also chose the stainless steel version because as I live in Sydney, the water is good quality and there is no anode to be replaced every 6 years. The unit ways 55 kilograms where as its steel/vitreous tank equivalent weighs 96 kilograms ( without water). Remember that these days extra plumbing and tempering valve is required for 50 degree delivery to ensuite/bathrooms so be prepared for installation cost as well as the replacement of old fittings.. As a guide allow $450-500 for labour and $200-300 for pipework and fittings/valves. The Rheem tank supplies enough hot water for three adults for 2-3 days without re heating as clothes and dishes are washed in cold water. Most tanks these days are fairly much the same in dimensions for equivalent tank capacity. The wife loves it !!!
Very good unit so far.
First of all, I'd like to address a complaint from a previous reviewer - Muzza. He said the water was not terribly hot. That IS the fault of the tempering valve which is installed separately by the plumber and is not an original part of the HWS. It's a government requirement. If his water is not hot enough he might need a new tempering valve. That's not Rheem's fault.
Our unit is only a year old, but has reduced our natural gas bill by over 30% compared to our old Rheem standard outdoor unit, which was 17 years old. It reheats water very quick...ly and so far we have never run out of water. I can't speak for the durability or reliability of our unit, and I DO have concerns about the longevity of the external plastic parts. If you share my concerns, I would recommend the Aquamax Stainless Steel unit as almost all of its external parts are metal.
Purchased in October 2018.
Great water heater suits my needs. Wish I bought one years ago.
Great water heater copes well with high demand. So far have not had any issues with it even with three bathroom showers, and dishwasher running as the same time. Energy efficient as well. Would certainly consider buying another Rheem Stellar 360 again in the future.
Purchased in August 2020.
Had a problem with pilot light going out rang Rheem and they sent a repairman the next day. He knew what the problem was straight away and it was fixed in half an hour. Otherwise the water heater works very well plenty of hot water even we had 4 extra people staying recently.
- 5 Plus Stellar (850330)
- Verified purchase
Had my hws replaced 10 months ago due to inlet pipe leak and the plumber suggested I replace the system due to it's age. Replaced it with a Rheem Stellar and have not had really hot water since. Had the Rheem plumber out last week who basically said nothing could be done due to the tempering valve that mixes hot and cold water to 49c. Service fee $148.00. What a nanny society we live in - I've been using a tape mixing set for 50 years. I purchased a Rheem because it supposedly gave " the hottest hot water you've ever seen".
Pilot light keeps going out after 7 years
Things had been fine up until a year ago when the pilot light kept going out. The ignition switch doesnt work so I have had to light it with a gas lighter. Replaced thermocouple thinking that might be the cause and was ok for another month but is still going out. In the last month it has been going out 2-3 times a week and this week has gone out 15 times, often afte only 2 minutes of being on.
I took a video of what was happening and it appears the burner is only burning on one side some of the time and gas isn’t going through the side ...where the pilot light is. Support hasn’t been helpful as they know there are problems with some of their units, but would rather send someone out rather than tell me what the issue is. Disappointing that there is a known issue and you have to pay if you lucked out and have a unit with this issue. Rheem really need to put it out there and say that there is a known issue and help people out rather than making purchasers pay to sort it out.
My old rheem stellar
I had a Rheem Stellar that I bought 18 years ago, the only thing I has to replace in that time is the pressure release valve 2 times. That’s pretty good. I’m was happy with that. I have finally replaced that system today. I hope this unit is as good as the other one. I’ve seen so many bad reviews about this unit. Rheem I hope you won’t let me down this time. I will keep everyone posted.
Had for three years now and this is a gas guzzler. Plenty of capacity but the gas kicks in each time hot water is used. I would have been better off with an instant gas hot water heater. The gas also kicks in randomly through the day/night even when not used. Can't complain about the hot water but I would question the 5 star energy efficiency rating.
Never missed a beat
We replaced the previous Rheem (over 15 years of service) with a new Stellar 130l
Now after around 9 years in use, with Wife and 2 kids i dont think we have ever run out of hot water.
Since day one its been flawless and the only time ive needed to restart it was after our gas was turned off for new meter. Very impressed with this purchase.
From the second week of installation pilot light constantly&randomly goes out.
Can sometimes go for a week then next week go out 2/3 times a day.no one at rheem seem intrested in complaint!waste of money and last rheem product i will ever invest in.cheap rubbish&bad after sale service.warning do not waste your money on this unit.
Pilot light goes out frequently
The unit was very reliable for first 2 years but in last 6 months we started to have problems with pilot light going out. Initially it was only every couple if weeks but in last few months it is every 2nd or 3rd day and sometimes consecutive days. We have had the plumbers out 3 times. The first part that was replaced didnt fix problem, we are now waiting (4 weeks so far) for another part. Meanwhile trudging out every other day relighting pilot. The unit has manufacture date of November 2015, so still fairlynew!
System just hit 7 yrs old. First spent $150 replacing an overflow valve only to find the system would not relight. So either spend $650 replacing the entire controller mechanism or purchase a new system. Natural gas hot water systems should last for at least 10 years. Their call centre customer service is as bad as the quality of their product.
Never buy another Rheem product.
My heater is only 5 years old and the plumber said that the expansion control valve, pressure relief valve and controller had to be replaced at a total cost of $684 - very disappointed as I was told the unit would last for 10-15 years. The unit was installed by the builder Ross North in 2013.
This water heater is excellent It is the second Rheem Stellar I have purchased, the last one gave me 15 years of hot water without missing a beat .
Even though I never had the unit serviced . The plumber who installed it informed me that if I did have it serviced at the 5 year mark, it would have lasted another 3 to 4 years
Issue with air bubble in hot water after replacing the 2x anodes
Just recently had my 10 years old rheem stellar unit services including replacing the 2x sacrificial anodes. Now less than a months later I have noticed there are lots of air bubbles in the hot water coming out of facets which is quite bad first thing in the morning when running hot water and it splashes out all around vanity. I spoke to the plumber and he couldn't figure out what can cause this. I tried to talk to the rheem technical support but they don't want to talk to anyone apart from plumbers. Not happy with how I been treated with rheem call center and try to find an answer for this air bubble in my hot water system.
Questions & Answers
where is the draining valve in gas hot water Rheem model 850330N0?
show me in a photo. I do not want to get in touch with any one . THANK YOU IN ADVANCE.
Hello. We just moved a house with Rheem stellar.
I am wondering is it normal to have water vapor from hot water system. Please advice.
We have a Rheem stellar 160l gas water heater
Model 850360N0 manfactured Feb 2018 Heard loud noise from water heater the relief valve dumped a reasonable amout of water Is this normal. This happened 4 hours ago it appears to be operating ok now
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