Unit is only 2 years old however the pilot light started to falter just after 14 months. Started to go out every week or so but then progressed to every day or two. Now it doesn't light at all! Rang the Rheem service department to be told it is not covered in the 10 yr warranty and I would have to pay a service fee per hour.

Terrible service and product!

Was talked into Rheem after having my Dux for 16 years with no problems.Within one month already pilot light had to be relit and this morning woke up to explosion sound with insulation and lid blown all over the place. Terrrifying experience.Customer care by name ...they were drones..unhelpful despite gas and fire and explosion situation

Unit is working fine, no problems at all, but i want to check / replace anode as its now 7 years old. Where is the anode, have looked all over the unit, removed top cover nothing there either.Unable to locate any literature or info online or from Rheem website on this.

Rheem hot water system is 2 years old and the igniter button is already faulty. Rheem informed me that parts only have a 12 months guarantee and there is a $140 call out fee for the first 30 minutes. Bitterly disappointed in customer service. How does the 5 year guarantee come into this? Having now researched, this is a common problem among these models (which also explains why it was so hard to find our heater). Next time I need a hot water system I will be steering clear of Rheem.

had builders plumber out in first month to check, pilot light going out.
Rang rheem some mths later told probably wind, periodically going out.
Just paid $100 service fee to check problem, still going out
parts quoted $300 ( $400 all up )
Off course just out of warranty
Would not recommend this rheem hot water system
Warranty periods not good enough..
reviews all tell a similar problem.

Our Rheem Stellar gas hws started playing up just as the warranty period ( 12months) expired. The pilot light kept going out about every two weeks. I contacted the installers, Victorian Hot Water, who recommended this make and model but they weren't interested, suggested it may be caused by strong winds.It is not. We're aged pensioners, and replaced our 12 yr old Vulcan with this supposedly more efficient heater costing nearly $1400. We now have to relight the pilot light several times a week, it's hopeless. Rheem service quoted $143 for each half hour plus parts. That is not acceptable quality, and my next step is Consumer Affairs Victoria. Whatever you do, do NOT instal a Rheem.

I bought this about 2 years ago, so there has been enough time to form an assessment. It replaced a previous DUX gas 135 litres hot water tank which was 15 years old (still in working condition but I decided to upgrade before it dies suddenly).

I chose this Rheem Stainless Steel because of the following reasons:

1. It does not need a sacrificial anode due to new technology. This means less on-going maintenance costs.

2. The 155 litres capacity is much better than my previous 135 litres tank. Never run out of hot water again and also has enough for my spa bath (which the previous 135 litres tank was only just adequate).

3. It has a 5 star energy efficiency rating. In an era of rising gas prices, this is important.

my hot water is pouring rusty color some suggested to me to replace the anode. i opened the top of the tank i could not find it i opened the front part i still could not find it .
i have rheem stellar 160 liters model 850360N0 serial number 0683243 date manufactured 03/12/99
can you tell me where is the anode and how can i replace it.
thank you
sincerely Steve

The problem started just after the 12 months warranty on the pilot valve system. It's winter and had to reignite 4 times. Calling the local gas and plumbing service( authorised Rheem sales) to have a look. Reading the reviews, this model seems to be the problem! My previous address, has a Rheem stainless steel, 10 years still going. Both the new home developer and Rheem, stop selling this product or fix the problem.

Like many others we've had issues with the pilot light going out. It's been a daily occurrence lately. I get home from work, check the pilot light on the HWS and am occasionally (and pleasantly) surprised when it's already on.

The technician replaced a gas valve and something else (maybe a thermocouple?). It was all covered by the warranty - no cost to us.

So; very happy with the outcome, not particularly happy with the fact that this is obviously a known issue and some people are being charged to have it fixed.

A new Rheem Stellar 850 series 360 model gas hot water unit was installed on the 25th August 2014, which comes with a 10 year warranty. In the last month the pilot light has been going out every second day and sometimes daily ? Not a lot of fun trying to light the unit over and over again. Contacted Rheem on 23rd May 2016 about the serious issue with the hot water unit, they informed me that the issue with pilot light was not covered under warranty, and that all costs to repair or replace parts were on me ? I am very disappointed by the lack of concern and customer service. By looking at all the the reviews on this Rheem gas hot water unit, its a common fault.

Last Rheem lasted 10 years, faultless. Had new Gas stellar 360 installed in October 2014 with 10 year warranty. Contacted Rheem and told them that pilot light now keeps going out every 2 weeks and system needs to be restarted. Told pilot light not covered under 10 yr warranty and will cost $200 an hour in service, plus parts!