Hi, I also ordered hand sanitiser and face masks in March (17th), after another delay was advised I rang on the 20th April and cancelled the order. The request was taken by “Mary” and I would have a refund in 3-5 days. I again rang on the 29th April as I had not received a refund, I spoke to Naomi, who responded that the order was cancelled and it can take longer than 3-5 days for a refund and yes the order was cancelled. The masks arrived today 6th May. How do I return these and get a refund? Ian B

Ordered online 1.05.2020. Money take out if my account 2.05.2020. Still waiting for order confirmation, delivery date and an answer to an online query I had. Contacting Office of Fair Trading and ACCC. Impossible to get through by phone, emails not answered. Theft is the only word for this!

Store OK, staff OK but the product i bought must be a cheap nasty china product as having worn several times now having a very bad odour from shoe the plastic, rubber base, inner lining smells had to throw away, had cleaned, new inner soles put in but plastic smell stayed, very strong
Product Rivers Comfortable slip on's, not happy :(

Ordered a striped shirt during a recent Rivers sale and the brand was Rockmans.
Really slow to arrive and then it was an incredibly ugly floral pattern.
Contacted Rivers Customer Care, received a ticket and have still not received a response after 7 days.
Rivers is blaming the Coronavirus for slow turnaround but that simply doesn't make sense since it is all being done online.
Will NEVER purchase from them online again, including their affiliates.

I placed an order over a month ago for three items. Only one item arrived. It has been impossible to reach anyone by phone and there have been no replies to my two emails requesting a refund.

Please don't buy anything. I bought 2pack 50pcs of face mask online.cause my partner work in hospital.180au$ the advertisement said that rivers would delivery home before 15 April 2020, now is 21 April, I got nothing. I tried to contact with customers service. I only got email said that they would contact with me.they charge top price,but provide such poor service.

I am a Rivers store member so i get online catalogues and new product advertisement via email, it was a shock to me when i saw a new adv. by Rivers selling 2* 500ml/each hand sanitizers for $59 ..! online (including delivery but 6 weeks wait time)its shocking how retailers are trying to rip off customers during desperate times...i have unsubscribed my membership (

15 items ordered but only got 1 incorrect item. Tried to contact customer service but no one answers call or replies to an email. I wounder if will ever get my 15 items . Completely disappointed and skeptical if I lost all those money.

placed order over three weeks ago. still have not received. have tried several times to call their hotline and wait queue never to be answered. on hold for 2 hours

I still receive my order but most times it's only partial. I then have to call up to chase a refund. Product quality and sizing is good true to size.

Have bought 2 pairs of men’s business shoes. Both times they have failed within a month. The last pair had a coushined sole and the inner lining deteriorated within a couple of weeks. Kept thinking I had small rocks in my shoes but it was buts of white plastic from the inner sole giving way. Two weeks later the glue gave way and the show separated from the sole. The same happened to a different style of shoe previous to these. Lucky I bought them on sale as the full price was comparable to more established quality brands.
Service in the store was fine just the product has let me down unfortunately.

Broadmeadows store. Charging 50% more in store than online price. Told me that their discounts are only available online even though the poster was in the store window. When you go online to buy, they charge $5 to click and collect. Only place I have seen this. So I opted for delivery as it was only $3 more but that was 10 days ago and I still have not received my order. No wonder these sorts of stores are going out of business. Terrible.

Only after I had ordered 3 surprisingly inexpensive T-Shirts from the online store did I take a few minutes to read the reviews describing terrible service - and began to regret making my purchase. But to my surprise - shock, even- they were delivered the next day! The products were as described.

Regarding the reviews on here, we tend to leave feedback when something unexpected happens, so it’s usually negative. “Good/great/super service’ is what shoppers just expect - also known as “service” - and anything outside of it is deemed “bad service”. And yes, I am a real customer who made a real purchase.

Purchased both footwear and womens clothing, was very easy to navigate the site and make my purchase. My delivery arrived very quickly and I was more than happy with all of the goods.

I bought 5 items from rivers online shopping. I got a refund for 1 item bec. didn't available. Pair of shoes received is completely different to what was on line pic. When I went to return they said coding Is wrong. If I want the item as online mentioned picture I need to pay another 15 dollars. I think they purposely misleading customers.

Ordered online, waited 2 weeks, called, was told the courier couldn’t find address, so they took my order back to the warehouse . No one bothered to let me know . Waiting on refund . Am going to chase up Company management

I ordered a jeans te but after a long waiting I called customer care and they said your order had been cancelled. No one notified me about it. That was a sale jeans and when I ordered it’s price was very low. Later on they increased the price and cancelled the order without letting me know.