Cant folt the handles, The product is light to use.
I have the knives, the chopping board, and so on that are baccarat this is the best brand i have bought for my kitchen. I started out with the 4 piece set grannet set back in 2014, then mid last year i upgraded to a ten piece set. Cooking is so good. I tried useing a friend frying pan from kmart or big w i burnt dinner. As i found useing another brand of cook wear was not good. So i recamend this pruduct to any one that looking to buy a set of sausepans. As i use a tiny bit of oil the wipe off the access oil. Very well said Glenrea on your review

I went into robins Mackay to buy salt & pepper grinders, got to checkout was overcharged from what was on sale ticket . This is where my joyous experience began in this shop. Staff member was confused how to refund me & The manager at canelands Mackay was a very rude lady not only to me as a customer but to her staff member in front of customers... I will never shop there again. After a long wait in store while she ridiculed her staff member that she the manager was right. I left store confused & then came back to tell her she was wrong which she admitted in a minute & gave me refund. Told her she was rude which she denied. We dont talk to people like she did in Aussie ...

Purchased some pots from Carindale store, took them back the next day as they were the wrong size for out hot plates. The sales person said just bring them back if there is any issues. They didn't have the sizes we needed but would not give us our money back only store credit, Seems stupid to offer refunds for return online but not in store.

Went to robins kitchen in rouse Hill with the family as wife bought a Baccarat Rock 24cm Casserole 2 days ago and she was advise it is PFOA free and it turn out it might be not . So when question the manger first response was “ we don’t do refund we only do exchange” we have no issues of exchanging to another products however it’s the matter of principle and the attitude that really turns me off big time. I don’t normally post reviews however this sort of attitude and customer service level are no where near enough. When I question about the ACL her response was “I was told to do this“ wow... think twice before you commit purchase at robins as “they don’t do refunds” even it was purchase 2 days ago under their professional advise.

I was looking for good quality pots and pans and the lady at Robins Kitchen Bateau Bay was so lovely and helpful and really did have a lot of knowledge about the products. I will be purchasing from them again!

Excellent customer service both online and in store. I recently picked up some great bargains at their 25% storewide sale and was very impressed with the original prices, quality and variety of products/brands available. Highly recommended.

My mother bought me some items from robins kitchen for my birthday. They were not what I was after, so she took them back. No refunds, so received a gift voucher. Went to use my gift voucher on their website during a sale and free shipping promotion and the website malfunctioned and my gift card was used up but no order ever submitted. Many emails and phone calls later, they finally credited my gift card back almost two months later. Now the sale is no longer on and I had to pay for shipping. Shipping was slow. I will never shop here again, and I doubt my mother will after my ordeal. Happy birthday to me.

After buying several items from the Casurina store. I wanted to return an item as it was not fit for my purpose. The response was rude and no acceptable reason was given for not allowing for a refund. Future visits to the same store was met with poor customer service. In future I will take my business else where.

I have purchased several things from Robins Kitchen including a cordless kettle and a rubbish bin.
Products are top quality, good service and fast delivery.
Overall a pleasant experience.

I won’t be shopping at robins kitchen again, found the identical item for $75 cheaper 2 days after I purchased it wouldn’t price match or return for refund. Will be taking my business elsewhere.

I purchased a casserole dish & it was used 3 times & cracked, of course I was to blame, it couldn't be a fault in the dish, so NO EXCHANGE ALLOWED. I will never purchase anything from this company again.

On the 6th December i bought a crockery set from Robins for my son and wife for Christmas and on around the 9th received a note stating all orders made prior to the 12 would be received before Christmas. Now it is the 2nd January and despite repeated calls to the company and their promises that it has been despatched, it has not been delivered. I am very angry and will never shop there again.

Phoned for assistance in relation to finding product item at Garden City in December 23, 4:10pm. Staff member was extremely rude.

Promised fast delivery - ordered nearly two weeks ago and still waiting for items that are for Christmas presents. Spoke to someone yesterday and she reckons that it should be posted today - we'll see - Not happy Jan.

22/12 - Parcel didn't arrive - tried to call them and they have turned off their phone - Meant to close at 5.30pm and it was only 4pm!!! Now have to go out and purchase another gift at a time when money is very scarce. I will never purchase another item from this company again.