Roborock S6 Pure
MPN: SIXPURE
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800 reviews · Statistics
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- Daily (89)
- Several times a week (85)
- Weekly (22)
- Monthly (1)
- Rarely (1)
Reviews
- Top Review
Amazing!
The Roborock is THE BEST purchase I have ever made. I love coming home from work to a clean house. I’ve set a schedule to clean the main living areas every day. I have 4 indoor cats and I was having to vacuum every 2nd day with how much fur they lose.
I was totally amazed at how well it mapped the entire house. The second clean of the house it added 2 bedrooms that had closed doors in the first initial clean. So easy!
I have a mix of tiled and carpeted rooms and it does both with ease. I am yet to use the mopping feature but if the vacuuming is done so well I imagine that the mopping will be just as good.
I was at the point of hiring a cleaner to come once a week but I don’t see the need for one anymore. I haven’t stopped raving about it since I got it and now friends are asking for my opinion of the Roborock. “Rosario Roborock” is my new favorite child.
The app is simple to use. Merging or dividing different areas of the house is a fantastic feature and being able to select which rooms to clean is awesome.
I LOVE everything about it.
Purchased in for $679.
- Product is used: Daily
- Pet Owner: Yes
- Floor Type: Carpet and Tiles
- System Errors: Occasionally
- Top Review
Needs constant babysitting - therefore pointless
We bought this vacuum to try and make our lives easier and save time. So far neither of those objectives has been achieved. On the plus side the suction is okay and I like the concept of the app. It's just a shame that the mapping is rubbish and I have to babysit the vacuum every time we use it.
The biggest issue is that the vacuum gets confused by mirrors and windows. We have quite a few sliding glass doors and the vacuum doesn't understand that these are a hard barrier and tries perpetually to find a way to get behind them because it thinks it needs to vacuum in this magic mystery space. We also have mirrored sliding doors on the wardrobes and it cannot understand these either. This means that it cannot map the house properly and therefore goes into a constant cycle of going from room to room trying to get 'behind' the glass and mirrors. For example, if I set it to vacuum my daughter's bedroom it does that and once it bumps the mirrored robe door it then goes to my son's bedroom (on the other side of the mirrored robes) to try and get into my daughter's robe from the other side. When it realises it can't get there it then returns to the first bedroom and tries again. And so continues to do this in an endless loop until the battery runs out. The same with all of the glass sliding doors in our lounge, dining room, master bedroom - you get the picture. So I basically have to babysit the vacuum cleaner in every job that it does which is highly annoying when it was meant to be a time saving device.
I've tried zoning the house into rooms but the mapping - which they describe as being at 'beta stage' is very fiddly and even with rooms defined, no-go zones and invisible walls set up linke a crazy labyrinth the vacuum can't be trusted to just vacuum and go back to base. For $700 I expect the app not to be in the 'beta stage' - I expect it to work. And for $700 I expect to be able to tell the vacuum to do something and to be able to leave it safe in the knowledge that it will do the simple task of vacuuming a room and returning to base.
Right now we are better off just manually vacuuming using our old $100 vacuum cleaner and using the $700 Roborock as a very expensive piece of artwork mounted on the wall.
Disappointing.
Purchased in for $679.
- Product is used: Daily
- Pet Owner: No
- Floor Type: Carpet, Tiles and Wood
- System Errors: Every time
Thank you very much for your feedback, Cat fan. It saddens us that you're experiencing this with your Roborock device. It would be highly appreciated if you could please email us at [email protected] and we're very much happy to assist you with this concern.
dissapointed
at first thought it was wonderful until 6mths in it wouldnt charge. It was sent back twice under warranty and fixed 1yr 2wks after purchasing it, its not charging. I've been told its out of the warranty period. the vacuum has done little work as it only vacuumed a small area on tiles a few times a week.
Show detailsHello John, we want to help you with your S6 Pure concern as this shouldn't have been an experience. Kindly email us at [email protected] with the subject line: URGENT: S6 Pure: Not
... Read more charging and the order number for your purchase. We'll be waiting for your email and further assist you from there. Thank you for your cooperation.I did and was told im out of the warranty period, I would have to pay to get it fixed
Never even got it
Customer service is terrible, trying to organize delivery of my vacuum for over a month. Trying to contact them takes at least a week and is hard to make any process no one answers emails
Show detailsHello there! I'm sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience caused and understand the importance of timely and efficient communicatio
... Read moren. We value your feedback as it helps us improve our services for all customers. As per checking, your Roborock device is already delivered to your shipping address. We appreciate your patience during this time and feel free to contact us if you have further concerns.
Great Robot Vac, very happy with how it cleans!
Setup was super easy to connect to app after I realised that with my VPN connected it wasn’t going to happen.
Turned off my VPN, connection was immediate.
Charged up the Vac then let it map the house, so easy. Vac setup rooms that could be individually identified & cleaned as required.
Was a little concerned about how Robot cleaner would handle vac, mop our new floor covering & how it would handle pet hair etc.
Vac copes well, only small gripes I have is that the dust bin fills quickly if the Vac is not used regularly, you have to guess when t
Wrong Filter and Roborock has not organised a Refund
The Roborock website mentioned the filter is for S6 however it was the wrong filter when purchased.
I have sent several e-mails to Customer Service <[email protected]> and they have not come back to me with a solution. I have requested initially that I would return the filter back to them and they can deliver the right filter to me. However now I am requesting them to provide a full refund as I have purchased the filters elsewhere due to the long wait. The customer service in Roborock has been appalling and really very poor.
Thank you for taking the time to share your experience with us, Sue. We sincerely understand your sentiment and we are always looking for ways to improve our customer service. Kindly send us an email
... Read morewith the subject line URGENT + your order number at [email protected] so we can attend to your ticket with urgency. We are looking forward to hearing from you.I have sent another e-mail as suggested above with the subject line - URGENT - ORDER NUMBER: VAC62735. Please take note of my order number here as well. I shall be waiting for a prompt response from Roborock.
Find out how Roborock S6 Pure compares to other Robot Vacuum Cleaners
Know better, choose better.
The Roborock S6 Pure is an outstanding robot vacuum cleaner that offers exceptional cleaning performance.
With a powerful motor generating up to 2000Pa of suction power and a precision laser navigation system, the device effortlessly cleans all types of surfaces. Its large dustbin and washable filter make it ideal for those with allergies, while the added mop attachment ensures floors are left spotless and streak-free. The user-friendly mobile app allows for easy customization of the cleaning schedule, no-go zones, and cleaning mode. Overall, the S6 Pure is an excellent choice for those who want a thorough and efficient cleaning experience.
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Terrible service. No delivery news after 12 days of purchase
Order placed 25/11/22. Today's 7/12. Still no news on delivery. Emailed customer service twice to follow up on delivery status. Poor service to star with
Great product - poor support!!!
Ordered the S7- works well - schedules, maps, etc. Wife disappointed with mop as it gets dirty really quick - and I don't have spares - yet!!!
Have been trying to order mop pads etc ever since August 2022 - always out of stock. Emailed company a few times - get a reply advising I subscribe to their newsletter for upcoming deals. How does that help?????
No answer on when their supplier will send the product. I have a feeling my mqchine will be out of warranty before I can buy a new mop pad!!
*Update - 13/12/2022*
Placed in mediation on 14 October. No contact from Roborock - nothing at all - hearing crickets!!
Posted review
Hello Mick! Your honest review of our S7+ is greatly appreciated. We understand your sentiment and please know that our team is working diligently to restock the S7 mop pads as soon as possible for yo
... Read moreu and all our valued customers. Rest assured that you'll be notified about this as long as you're subscribed to our mailing list via this link - https://roborock.com.au/ We thank you for your patience and kind understanding.
Been 2 weeks still no shipping confirmation
The order was done on 25/11/22. It's now 9/12/22 I received no shipping confirmation yet. Contacted customer service via email twice and still no response. Not sure if I've lost my money? The worse service. Will have to contact Fair Trading for help.
Hello, we appreciate letting us know about your concern. Kindly be advised that we no longer sell the S6 Pure on our website. We have already discontinued the device model on April 2022.
To further
... Read moreassist you, would you kindly send us an email at [email protected] with the subject line: S6 Pure order status and attach your purchase invoice.
I haven't received tracking info.
Hi I ordered roborock on 6th December 2022. I havent received any tracking info.
No eta, no response what so ever. All I have is an order number. It is very disappointing that after spending $1400 I don't have any information. Not even sure if it was even worth it.
Hello Lini!
Thank you for reaching out and letting us know about this matter. Kindly be informed that we have already discontinued the S6 Pure on our website as of April 2022. We'd love to check thi
... Read mores for you, thus, please send us an email at [email protected] with the subject line: S6 Pure order status and attached your purchase invoice.Find out how Roborock S6 Pure compares to other Robot Vacuum Cleaners
Know better, choose better.
Do not buy doesn’t move on carpet
The mopping is very surface based leaves marks behind doesn’t really clean and the vacuuming is limited to floors that are not carpeted as mine gets stuck when trying to move on to the carpet which ended up ripping the rubber sweeper! I’ve tried many times to get into contact with the company by phone, website and email for a solution or a refund only to have me run around in circles leaving me without a proper response. They do not have a customer service number or a legitimate business address only a service department contact from another co
... Read moreuntry where I did not understand the operator fully whom from what I have gathered have advised me to black out the sensors when vacuuming the carpet? How does this make sense for a $900 vacuum I’m so confused I don’t know what else to do but to report this product to the ACCC. I only bought this product because this product review website made it out to be one of the best robot vacuum! I feel most of these reviews are fake!
Hello, we appreciate you for letting us know about your experience and this should not have happened. To avoid leaving streaks on your floor, you may change the mode to the lowest setting to reduce th
... Read moree water output. Kindly be informed that we do not recommend adding cleaner to the water tank as bubbles created by the cleaner may block the filter. For a better mop result, you may spray the floor beforehand - and the Roborock will mop it over that. I'd be delighted to help you resolve your concern. You can contact us by email at [email protected] with the subject line Urgent: S6 Pure vacuum issue and the order number for your purchase. We'll look forward to your email and assist you.I have already messaged and emailed you guys and I’ve had no help or resolution offered!
Can't live without it!
I have a large open plan house with timber floors through and this completes the task well. This is no mean fete since I also have 3 dogs, 2 kids and a husband. So much activity means I have to vacuum daily, this machine copes well with the task plus means I can get on with other things.
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Roborock S6
I love this Roborock for timber floors. Cleans beautifully. Tried the mopping function but don’t feel it’s that good for mopping. Vacuuming on hard floors on the other hand, it’s brilliant.
Show detailsFind out how Roborock S6 Pure compares to other Robot Vacuum Cleaners
Know better, choose better.
Roborock S6 Pure
S6 Pure is just that, "prestine" cleans leaving no streaks or residue on wooden floors and metal overlay tiles.. both surfaces are left Pure and clean every time.. brilliant VC
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Not the best
Not perfect for my tiled areas seems to only spread mess about as opposed to sucking it up not sure what the answer is. A little dissappointing in this regard.
Collected in partnership with Roborock Australia
Hi Rebecca, please know that you are not being ignored and we highly value your experience. Kindly send us an email at [email protected] with the subject line: Urgent: S6 Pure error, and
... Read more the order number for your purchase. Rest assured, we'll look out for your email and further assist from there.
Good product!
I was very excited to receive my Roborock S6 Pure.. the first 2 weeks was great but just after 2 weeks, the Roborock could not find the charging dock and kept getting ‘lost’ in the house. I followed the rebooting instructions and it’s better but still gets confused with finding the charging dock. The mopping is not great I have to go over all the time. The vacuum is great though!
Collected in partnership with Roborock Australia
Hello Ashwinder, thank you for your time sharing this situation. It would be highly appreciated if you could email us at [email protected] with the subject line: S6 Pure getting lost, an
... Read mored the order number for your purchase. Rest assured, we'll further assist from there.Questions & Answers
How do u put the dust filter back 2gether
My Roborock doesn't want to work when I have the mopping equipment. It only works without this part, that is, it is only vacuuming the house. Does anyone know how to solve this problem?
Have you tried going in to the app and adjusting the settings?
Hi Douglas, it would be highly appreciated if you could email us at [email protected] with the subject line: URGENT: S6 Pure vacuum issue, and the order number for your purchase. Rest assured, we'll look out for your email and further assist.
How do you remove/refit the main wheel on the S6 pure. I have found YouTube video for S5 and S6 etc but they appear to be different in regards to mounting of main wheel on S6 pure
Hi there, I'd love to assist you with your concern. To be certain that we provide you with the correct information, please kindly email us at [email protected] with a photo of the wheel you need to replace and we'll be happy to sort this out for you.
Get an answer from our members and Roborock representatives
Details
Features:
- Dual vacuuming and mopping functionality is afforded by a 180mL water tank, which can effectively clean a space up to 150 square metres in one go.
- Laser room mapping adds precision to your robot vacuum’s planned path.
- Can be used to clean a variety of surfaces, including carpet, tiled floors and hardwood.
- Selective room cleaning allows you to set zones which your robovac will clean (for example, one room or the whole house). You can also set ‘no-go zones’ or virtual walls to bar off certain areas, for example rooms will breakables like vases.
- Advanced noise control helps the S6 Pure remain quiet (50% quieter than the S5, according to Roborock).
- You can schedule cleaning sessions using the Xiaomi Home App.
Points of praise:
- Most reviewers found that the Roborock S6 Pure left their surfaces pristine - it didn't leave streaks or residue on hard surfaces and sucked up lots of dust.
- They also found that it mapped their entire home accurately.
- According to reviews, the app that connects to the vacuum is easy to use.
| Category | Robot Vacuum Cleaners |
|---|---|
| Price (RRP) | $799 |
| Bin Capacity | 0.46 L |
| HEPA Filter | Yes |
| Weight | 5.9 kg |
| Features | Mopping Function and Wi-Fi Connectivity |
| Running Time | 150 min |
| Dimensions | 480 x 400 x 150 mm |
| Manufacturer Warranty | 1 year(s) |
| Release date |
- GTIN14: 06970995781410
- GTIN13: 6970995781427
- MPN: SIXPURE
Extra Information
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Thank you for your time sharing your experience and for choosing us Danielle. Welcome to the Roborock family, you are what makes us great!