Rocket Removals is offering customers a $20 Woolworths/Caltex voucher to encourage them to write a positive or negative review. It is possible that reviews written were by users who received this voucher.
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J PMelbourne
- 2 reviews
- Verified customer
Easy, Excellent & Exceptional Service
Rocket Removals helped us move our 2 bedroom town-house. Two guys (Christian and the other guy whose name I have forgotten) were very polite, respectful as well as efficient. Move began and finished in time and all things were safely delivered. Highly recommended!
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Kylie DMelbourne
- Verified customer
Great job, low stress
Easy to book, two really nice guys came. Worked consistently all day. They were very careful with our furniture and ours walls. Happily lifted heavy furniture upstairs. Highly recommend.
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Michelle CKempsey
- 2 reviews
- Verified customer
Great help
Had Rocket to help move our 2 bedroom apartment everything went to plan the guys turned up on time and were fast and efficient moving all the heavy items for us. Thanks made the day much less stressful than previous moves.
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BeckGreater Melbourne (Outer), VIC
- 5 reviews
- Verified customer
Great movers!
Would happily recommend Rocket Removals. From friendly Ray who picked up the phone, to the lovely team who picked up and delivered our furniture and boxes. Great job - very happy, thank you.
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TiagoMelbourne
- 5 reviews
- Verified customer
Great communication but some men were not prepared
I booked a stress-free move from a town house to a short distance single floor house, in Melbourne, including packing. The communication and pre arrangement were great, they offered plastic boxes for rent, which was useful, and called confirming all the details on the day before. The contact said that was not necessary to send someone on the day before to pack the things because one of the three could do it while the other two started removing the large items. On the day, the three guys and a truck arrived on time, but they were not prepared...Read more
for packing, and were also not aware of some items that were mentioned and included in the quote (and confirmed when the arrangements had been organised). My partner and I had to pack the things using our own resources (papers, bubble, cardboard boxes). Rocket Removals brought some extra cardboard boxes but no material for packing. We packed everything using our resources, from television and computers to fine glasses. Even items such as sofa and mattresses were not protected during transport. The removal took around 8h with three men, and items were not reassembled (they said "it's finished" after unloading the items, and I didn't ask them to finish, which could probably take more two or three hours). Two broken glasses, some pieces of furniture without feet or wheels or corner, and scratches, because they were not protected when put on the trolley or inside the truck, and were probably slided when moved from one side to another. Finally, one of the guys complaining about the "hard work" many times. They probably had around 2h rest in the 8h period. I understand that the job is not easy but that's the reason why they are hired and people don't do it by themselves. I paid around 170/h, and I had to work a lot, so definitely not stress-free.Similar opinion? Write a review on ieatwords.com.au!
GJWBrighton East 3187
- Verified customer
On time and most efficient
Had a three bedroom house to move and they were great.
Arrived on time, moved everything with care and helped position everything in its correct place in the new home.
This is the third time I have used this company and would recommend to anyone that faces the trials of moving homes.
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- Verified customer
Saved by Rocket.
The original removal company cancelled at the last minute. I called Rocket and spoke to Ray, who took care of our booking and assured me of the high level of professional service they provide. Rocket came by 7.am the next day. Excellent, friendly and professional service from start to finish. Enrique and Bruno worked non stop all day to make our move as seamless as possible. Thanks guys. Highly recommend Rocket if you are looking for a cost effective, high quality professional service.
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CenaMelbourne
- Verified customer
Perfect service
My move was for 2 bed room unit and the distance was not too far. Job started on time and finished on time as expected.
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- Verified customer
Amazing and Professional Removal Service.
We have moved 3 times in the past 7years and the team from Rocket Removals where the best we have used so far. The team where on time and where extremely polite and professional. We had to move a 3 story townhouse that was stacked full of our possessions and rather awkward to navigate to our new build home that was unfortunately a mud pit as we hadn't landscaped yet. The team were fast, efficient and extremely careful and there was minimal mess in the muddy conditions. Their communication was excellent and we couldn't be happier with the entire process from start to end. Made the stressful day far less stressful.
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StephGreater Melbourne (Metropolitan), VIC
- Verified customer
Very professional
Movers called to confirm time of arrival. Arrived right on time. Very swift and professional. Took great care of all belongings. Very nice gentlemen too. The gentlemen who took our booking over the phone was also great. Definitely recommend Rocket Removals.
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Pedro RAU
- 4 reviews
- 2 likes
- Verified customer
Best Removalist ever used. Book them in NOW
I have experienced moving in different countries and used more than 10+ companies. Hands down Ray and the team are the best I have EVER experienced. Service and customer care are outstanding. Price was reasonable. The level of care is taken and attention paid to an item is exceptional.
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Jason GMelbourne
- 4 reviews
- 4 likes
- Verified customer
Great affordable company!
5 bedroom house move, 4K distance. Stacked everything neatly in a small garage like Lego, honestly amazed at how they could do it, was fully prepared to dish out another 300 per week to rent a storage, but rocket removals saved me that money.
I have used lots of the different removalists and nothing compares to this one. Definitely recommended.
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AdaiBundoora
- Verified customer
Cost me almost twice than originally quoted
I moved a 3 bedroom unit, including a garage. I contacted rockets removals, communicated my inventory and validated twice that the truck to be sent is large enough to accommodate all our belongings, in order to ensure we get no surprises on the day of the move, and to ensure all costs are known up-front. Unfortunately, we discovered immediately after the first truck arrived that a single truck will not be sufficient to move our house, and were advised that another truck is required. During the first hour or so RocketRemovals advised that they w...Read more
ill not be able to send another truck at the same day and another truck will have to be scheduled at another day, which caused us additional stress in an already-stressed day. We had to call our agent and try and negotiate an extended end-of-lease date due to the expected delay. Eventually they managed to find an available truck which was sent to us a few hours later and extended the length of the overall move, and added a very costly addition to the estimated price. I have written an email to Rocket Removals customer service expressing my disappointment from their service and requesting a compensation, to which I received no response. I followed up on my email a few months later, and all I got was a clarification of the issues I described above without any apologies nor offer to compensate. Very disappointing, I will never use this company again. *** (27/8/20) [name removed], the owner, called me to enquire what have happened and concurred his operations person should have probably done a better job requesting information prior to the move to ensure the accuracy of the quote. He offered compensation (regardless of whether or not I changed the original rating) and a discount if I use Rocket Removals again and was very polite. I was happy with the follow up and hence changing my rating to 3 stars.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent
We were mobbing from 2BR apartment to A townhouse. Using 5T truck and 2 man. They do really great job, efficient helpful and we are comfortable around them. This is the 2nd time we using their service and the 2nd one event better.
We move around 30 mnt drive, taking about 3.5 hours because we have so much stuff. But very recommended to use Rocket service.
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- Verified customer
On time, friendly, capable, careful, Honest
6 hrs for 2 blokes, two small truck loads, Items from upstairs apartment went into storage.
10 large furniture items, (didn't do a fridge this time!) They did separate suite for me. and they packed the storage area very well
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ChrisHMelbourne
- 2 reviews
- Verified customer
Excellent
Treated furniture with kid gloves, each piece well wrapped in the truck with quilted blankets. Also very careful through doorways and stairs.
Eddie and Irving also very personable and friendly, always a bonus with movers.
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RainAuckland New Zealand
- 3 reviews
- Verified customer
A very happy customer
I had to arrange a move within Melbourne from my home in Auckland. I sent many emails and phone calls between myself an Ray.
I can not fault Ray, he was always friendly and helpful, nothing was too much trouble and as I was flying in for the day of the move only I was very concerned that it went well. Shaun and Jordie did the move and they were very good, a couple of nice helpful guys who had to work with stairs at one end and a very unhelpful building security and management at the other end.
The time they took was about what I thought it w...Read more
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AmandaGreater Melbourne (Metropolitan), VIC
- Verified customer
Excellent service and great rates
I agree with the other reviewers - I highly recommend these removalists. They were fast, efficient, reliable and took care with our belongings. I would definitely use them again. I was going to go with a cheaper removalist (cheaper per hour rate) and then read reviews and decided to change to Rocket. It is important to realise that some cheaper removalists take longer - work slower - so you do not end up saving money with the cheaper hourly rate. I am grateful for all the reviewers who take the time to write about their experiences as helped me decide who to go with. Very happy with Rocket Removals.
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JohnAUS
- Verified customer
Cheap rate and excellent service
For a short distant transport of my apartment's contents to a storage unit the removalists quoted me at least $200 less than other companies at around $500--man with a van quoted me over $700. The move was from my apartment to a storage unit, and I wasn't able to be at the storage facility to monitor their progress. Me not being there was a perfect opportunity for them to waste time and overcharge me, but they never did. The final fee came to $427. The move started on time and ended on time. Highly recommended.
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GeorgeUCGMelbourne
- Verified customer
A1 service and very Prompt...
I am so happy with these guys, needed a truck to remove stock at work urgently and after speaking with Fonda had a truck here within the hour.. Since then we have used Rocket Removals on a weekly basis, they are all very friendly guys and go out of their way to help, which we appreciate very much..I recommend these guys to everyone. Thank you from UCG
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Questions & Answers
Sue Kumarasked
Do you have someone to come to our existing home to quote for a job? we are moving from a home to an apartment in Parry street around Aug/Sept. Furniture would have to be stored anywhere from1-2 months until apartment ready for occupation.
No answers
Christineasked
Hi,
I used your services to move in December and need to move again in a month or so.
Unfortunately settlements won't align and I'll need to store everything for about 12 days.
Do you cater for this?
Regards
Christine O'Shaughnessy
2 answers
Hi Christine,
Call Rocket Removals direct. I am sure they will be happy to receive your call.
yes, Rocket removals have the storage facility available for these unforeseen situations and will give a really good price for Rocket customers as they will work hard to satisfy customers needs all you need to do is call Rocket directly and speak to one of the operators and will hel[p you have an awesome day.
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