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Reviews

4.9

123 reviews
5
(116)
4
(4)
3
(0)
2
(0)
1
(3)
  • Customer Service
    4.9 (12)
  • Timeliness
    4.6 (11)
  • Job Satisfaction
    4.8 (11)
  • Rates and Fees
    4.8 (11)
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Mark C.

Mark C.Greater Melbourne (Outer), VIC

  • 2 reviews

WOW! What a Kitchen.

published

From our first step into the showroom to the final follow up of the finished kitchen, we cannot speak highly enough of the Rosemount team.
The professionalism of the team from designing the kitchen to the seamless transition of the tradesmen in and out building our dream kitchen was so well coordinated. Nothing was a problem and all questions were answered and explained.
We could not be happier with our new showpiece kitchen and would highly recommend Rosemount to anyone who needs to update their home.
Once again thank you to the whole Rosemount team and thanks for our new kitchen.



Simply outstanding in every way

published

Every interaction with the Rosemount team, from the very first design discussion through to the installation and follow-up, was outstanding. The quality of the work, and the seamless alignment of trades across the project was second to none. We could not be any happier and would recommend the team as the only choice for a kitchen renovation. Thank you for exceeding our expectations!

AlexN

AlexNGreater Melbourne (Metropolitan), VIC

Rosemount Kitchens - Professional, Customer-Focused, Ideal Outcomes

published
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Cheryl A

Cheryl AGreater Melbourne (Metropolitan), VIC

The Best Kitchen Business

published

Rosemount is the most professional company I have ever encountered. The entire processof the installation was seamless and every trades person contacted us to ensure we would be home and they were actually on time. I highly recommend Rosemount Kitchens

My brand new kitchen is better than I could’ve imagined.

published
Green thumb

Green thumbMelbourne

  • 2 reviews

Unprofessional Designer

published

We were impressed when we saw the Rosemout showroom, helpful and informative staff showed us around and explained many great features. We organised to meet with a designer but after three months of dissapointment, texts, phone calls and last minute cancellations by him, we still haven't met with him and have decided to go with another company.

We just love our new kitchen

published
  • Verified customer

The kitchen we dreamed about!

published

We visited the Essendon showroom on a regular basis over a 12 month period. My wife was keen and I wasn't but the kitchen design we kept returning to won me over. From the first time our designer, Bradley, visited I was hooked. He made our dream kitchen fit our space and the end result is just simply amazing! From Bradley, thru supervisor Matt and all the tradies that were involved the commitment from everyone at Rosemount has been outstanding. They delivered everything they said they would, all done to budget. We wouldn't hesitate in recommending Rosemount Kitchens. Thank you Rosemount!

Gary

GaryMelbourne

  • 2 reviews
  • 1 like
  • Verified customer

We have a truly beautiful kitchen thanks to all at RK.

published

We stumbled for two years - do we keep the original fireplace (1923) or does it have to go. We wanted to keep it but were concerned it would compromise a new kitchen. Thanks to designer Bradley, the original red brick fire place stayed with a new beautiful kitchen wrapped around it and it looks wonderful. Thank you RK - you have a wonderful team, each of them strived for a quality result and considered us at every step. The entire process went smoothly allowing us to be confident throughout. Thanks also for your attention to detail, we really appreciate your efforts. To quote a previous review "Great skills and old fashioned manners" - we couldn't agree more. We met outstanding people along the journey, thank you all.

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Kooyong

KooyongArmadale

Outstanding Service and Outcome

published
Andrew N

Andrew NMelbourne

  • Verified customer

A five star experience from beginning to end

published
  • Verified customer

A very pleasant surprise

published

This was our first kitchen renovation project and the prospect was daunting, having heard so many negative stories from friends about their bad experiences. We did extensive research and were lucky to have found Rosemount. Staff were friendly and courteous at all times and demonstrated a desire to always go the extra mile to help with our design and installation. ( Including the well managed Tradies!) Hats off in particular to Stephanie and Ray, Ben and Matt our irrepressible Project Manager. I would happily recommend them to anyone considering a new kitchen or bathroom.

Great kitchen and great service

published

Mark and the team at Rosemount delivered us a beautiful new kitchen and we couldn't be happier. We paid more for a project managed service and it was well worth it.
We had a few issues with timeliness and communication with our project manager, but,
aside from this, every member of the team and all the trades people were punctual, precise and did a quality job.
Rosemount didn't ask to finalize the job until we were 100% happy with it and came back multiple times without complaint for minor adjustments.

Rosetta

RosettaGreater Melbourne (Outer), VIC

  • 2 reviews

Impressive from start to finish

published
Customer Service
Timeliness
Job Satisfaction
Ruby

RubyMelbourne

  • 6 reviews
  • 2 likes

Rosemount is a MUST for a new kitchen!!

published
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  • Verified customer

Kitchen of my Dreams

published
jini

jiniWantirna South

  • 2 reviews
  • 1 like

Worst customer service

published

Went into the nunawading showroom to get some ideas and help. The most miserable lady came over to ask me for help. I said trying to get some ideas for a kitchen on a new house we have bought, she didn’t offer any help at all she just walked away. So I started taking some photos and writing notes and she storms back around to where I am and says no photos allowed. My kids actually got frightened!!! i asked he why and she grumbles everything is on the website!! So I walked out!!! Would never use a place like this. Why have someone representing your company when they have no ability in customer service.

Exceeded all our expectations.

published

From the outset, when we entered the showroom on Whitehorse Road and met Beryl, we have been more than happy with the professionalism of the team at Rosemount. Their wonderful advice and attention to detail have been greatly appreciated. As a result, we are delighted with our kitchen.

Aaron

AaronMelbourne

Perfect Project Management and Service

published

The kitchen was completed 6 months ago. It was finished on time and the quality of the cabinets has no problem at all. The experience of the whole project was fantastic. All the contractors and technicians were arranged by Rosemount so I didn't need to deal with each of them separately. The removing and installation were all done in the professional and efficient way. The floor was fixed and they did follow up after the project. One of the doors needs to be adjusted recently and they just did it one day after I requested it. Recommended them to a friend already.

Dorothy

DorothyMacedon

Our kitchen is of superior quality

published
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Questions & Answers

Maria C.

Maria C.asked

Good morning Rosemount kitchen, I would like to change my kitchen cabinets. Do you . have anyone to provide that service in the Bribie Island, North of Brisbane, please. Thank you, Maria.

1 answer
Rosemount Kitchens
Mark T.Rosemount Kitchens

Hi Maria.
Thanks for your enquiry. Unfortunately we don't work in Brisbane. We are a Melbourne based company and do work around Melbourne and regional Victoria, but not interstate.

All the best with your project.
Mark Tonkin

Phyo T

Phyo Tasked

I'm planing to renovate my kitchen. Can someone from your place can come to my place and give me the quote?

Thanks
[number removed]

1 answer
Rosemount Kitchens
Mark T.Rosemount Kitchens

Good morning, We would love to have a chat with you about your kitchen renovation. Your number was removed from the post, so you could call 1300 476 376 and chat with one our of our showroom consultants. Or alternatively you can email your contact details to [email protected]. We have 3 showrooms that you could drop into have a look at what we do and to discuss products and finishes and get some inspiration. All are open 7 days 10am - 4pm, Nunawading, Essendon and Malvern East. Thank you for your enquiry.

Kelstar

Kelstarasked

Has anyone here had a provencial or hamptons kitchen installed by Rosemount? Everyone rates them highly, but I wasn't sure on the designer that visited my house. We'd like a designer who specifically does that style and is not pushy in nature.

Thanks

2 answers
Rosemount Kitchens
Mark T.Rosemount Kitchens

Good morning Kelstar!

Thanks for your question. Thought I would wait over the weekend to see if any of our 'customers' answered your question, but they must be busy wrapping Christmas presents!!

I'm happy to talk through your question to ensure the best designer for you, works with you on your project. I can show you a number of our customers kitchens and discuss the designers that designed those kitchens. I have some other images, not on our website that I could show you as well.

If you could email me your details on [email protected] or phone me on 0416 116664.

Thanks for taking the time to ask your question.

Mark Tonkin

Mav
Mav

I would ask for Reuben to come out to do the design work . He is fantastic and will work in with what you want no matter how long it takes. He even designed at TV cabinet to match my kitchen from all my ideas which I totally love !

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