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Royal Caribbean Voyager of the Seas
Reviewer Photos & Videos
Nicole R.Sydney, NSW
- 2 reviews
Bad communication
Booked directly through RCI as a repeat customer. Covid-19 cancelled our 30th March honeymoon cruise. We were initially told 14 days refund, then 30 days refund, then 45 days for a refund, then 45 business days. We are fast approaching 45 business days and have had drinks packages refunded but no evidence of when the actual cruise will be refunded. RCI has consistently delayed and deceived us. We won’t travel with such a dishonest company again.
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Overjoyed -This simply means “very happy.”
Six nights Melbourne and Hobart cruise. 19th of Feb to 25th Feb 2020
From start to finish, what an experience! Arriving at the Sydney Cruise terminal it was very busy and there was lots of Royal Caribbean ground staff helping direct passengers to the baggage and boarding terminals.
The boarding process was very fast, no issues using passport or drivers licence. It took around 2 minutes extra this time due to the corona virus questions and information. I found this to be good practice by royal Caribbean, helping ease the tension and worries of ...Read more
the virus. Once on board we proceeded to the pool deck (11) and began sampling some of the drinks that Voyager had on offer. We were not limited by price as my group had purchased the deluxe drinks package many months before hand for around $70 AU per day, great value! As this includes Tea/coffee/fruit juices/all post mix and canned soft drinks and all top shelf alcohol and cocktails. After a few drinks we made our way to windjammers buffet restaurant, WOW! What a selection! Food ranging from Australian/American/Indian/Chinese/Italian and much more! Heaps to choose from! Salad bars/ hamburger and hot dog station, huge range of desserts. The buffet was busy as it was day 1 lunch, and there was plenty of staff working! Collecting plates, cleaning tables and drink service. There was a medium Que to get in but was fast moving with little to no wait, and very pleasant staff to greet you. Gotta love royal Caribbean motto's washy washy! The staff encouraging guests to clean their hands before eating. After lunch were went to check out what our cabin was like, we had balcony room (9222) it was very clean and well presented. Bathroom and shower were clean with fresh towels. When leaving my room we were greeted by our room attendant whom asked our names and introduced himself. He also wished me happy birthday, showing he makes the effort to learn about his guest before they arrive. Over the next 2 days we explored the ship, sampling their dinning and bar options throughout the ship. Casino bar and schooner bar are great! Good professional service and very quick. We also ate at the main dining room. This was really impressive the amount of people and quality of the food was top notch. Our 2 waiters were well presented and were out to please, and that they did! We visited Tasmania first stop, awesome! Easy disembark and boarding and plenty to see and do. Unfortunately, 2 hours out of the Tasmania port we had to turn the ship around and return to port due to a medical emergency. The captain was very informative, updating passengers on the current situation. Our next stop was Melbourne, it was a very nice city. We visited a local casino and had a few drinks and a quick flutter. Once everyone was on board at 4.30pm the ship left heading back out to sea. And you would never guess, but yes 4 hours after leaving the port of Melbourne the ship had to turn around again due to a medical emergency. We arrived back in port at around 8.30pm and it was beautiful! Melbourne city at night was a site to see! Thank you for a special photo opt RCI. It was a shock to me to see that Royal Caribbean would turn the whole ship around and return to port to help one of the guests! This was awesome! It gave us all an easy feeling, the care that they take to look after us is exceptional.
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SnoopyBailey
- 15 reviews
Wouldn't book another cruise on Voyager of the Seas
The ship was allegedly refurbished in the last 6 months but I fail to see where. It is still old/tired looking, the cabin decor is straight out of 1995 and the bathroom fittings are literally falling apart and/or do not work at all. We had mold on the shower screen which to me, is just completely unacceptable from a health and safety perspective. It wasn't just our cabin either; I was watching a YouTube video of a family suite cabin tour - and it too showed mold on the shower screen, so this is obviously something that just isn't addressed o...Read more
r a priority for RC, irrespective of the class of cabin. We ran out of toilet paper and had to ask for more and at any given time we were provided with ONE tiny bar of soap for four people that had to be used in the sink as well as to wash ourselves with! Seriously!! Even P&O do better than this! The shower head in our bathroom was like an annoying garden hose that just squirts out water in 50 different directions ... SO annoying. These shower heads and all of the bathroom fittings are clearly original and not been replaced EVER. The food in the Windjammer cafe is okay at best. Generally bland, repetitive and visually unappealing. I liked the food in the Main Dining Room and the service was good. I feel for the staff on any cruise ship; they're paid peanuts and worked like dogs for minimal money but these guys were very upbeat and attentive, if not a little hard to understand sometimes. On our six day cruise, there were only a couple of comedians who were pretty lame. No live shows, no pizzazz that you would expect from cruise ship entertainment. The lack of shows I found very strange. RC charge premium fares and do not deliver the goods in terms of entertainment. We found a lot of the time there was not much going on and sat around pretty bored to be honest. RC need to get with the times and provide more outlets for phone charging. We had four people in our cabin, each with a phone, and every day it was a struggle for everyone to charge their phones. On Celebrity you can take a power board which eliminates this problem, but not on RC because it's a safety concern apparently. Just a warning to anyone looking at cabins to book: AVOID conjoining cabins, as the door that joins them allows a lot of noise from the next door cabin. We had to put up with a very unpleasant woman who constantly yelled and swore at all hours of the night and it was the door that was allowing the noise. We did ring guest services at one point because we just could not sleep with her screeching at 11 o' clock at night, and they were very quick to come and investigate I must say. The beds in our cabin were hard and extremely uncomfortable, but we asked for mattress toppers which fixed the problem. One of my biggest gripes on this ship was the APPALLING internet. We paid $350aud for six days/2 devices and most of the time we could not even log into the wifi, much less use it. It is absolute GARBAGE. If you're swapping between devices it's even worse and even the staff at Guest Services were confused about how to do it. We spoke to three different people and got three different answers. I get that it must be hard to provide fast internet at sea, but this service is terrible and it should be priced accordingly! I would cruise with RC again, but definitely not on this ship. I found the layout of the ship awkward and a little difficult to navigate compared to other ships I have been on. She's old and needs a face lift but the fares do not reflect this. Drinks are very expensive and it seems like it's all about the $$$ rather than customer satisfaction.Similar opinion? Write a review on ieatwords.com.au!
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JancSouth East Queensland, QLD
Good but not much different to P & O
Ship charges US $. No self service laundry. drinks package purchased before cruise cheaper. Food in buffet great. Shows Ok. Skating show great. Flow rider and rock climbing was good. All in all not much difference to P & O but costs more. Almost weren’t allowed to board as we didn’t have Medicare card with us for 3 yr old even though we had her passport.
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chris55
- 6 reviews
No more Royal Caribbean
I expected better from Royal Caribbean as the prices are much higher than other companies. The biggest problem for me was the food lacking taste nutrition and presentation was very bad, especially main dinning. Interior promenade view cabin was so noisy, music continued all night, I asked to be moved to another cabin and I was which was good. Walking down the Promenade was crowded noisy bands extremely loud and hard to do shopping with all the noise,but the shops weren't much anyway. Windjammer eating was poor quality also loud music singing wa...Read more
shie washie songs I have no problem washing hands, but to be sung songs like we are children was embarrassing and annoying. Deck 11 full of drunks, couldn't watch outdoor movie but that happens on lots of cruises. Was very hard to find a quiet place, library was always full of people. Ship very cold.Similar opinion? Write a review on ieatwords.com.au!
Debbie PSydney, NSW
- 2 reviews
Unfairly Banned from Sailing with Royal Caribbean
Prior to our cruise with Royal Caribbean in 2022 my husband posted some statistical facts on the Facebook Voyage Group page, someone was offended and the post taken down. 5 days into the cruise we were booking another cruise for 2020 and my husband was called to guest services and was very vaigley questioned about his post. Nothing else come of it, until we paid the balance of our 2020 cruise, i received a phone call from Royal Caribbean wanting to speak to my husband, he was advised that he is banned from Sailing with Royal Caribbean or Celebr...Read more
ity. When questioned why, they said he breached Royal Caribbean Policy we read the policy and cannot see where he would have breached it. When we asked Royal Caribbean to clarify what the breach was, we were advised the decision had come from a higher authority and they won't change their mind. We have lodged a complaint with NSW Fair Trading and upon their investigation was advised the same. I think my husband has been unfairly treated, we would like clarification why he was banned, the reason they have given us i s not a justifiable reason to be banned from Cruising with them. He has had no formal notification after our 2022 cruise advising he was banned from cruising with them. He did not cause any problems on our 2022 cruise and got along well with crew and passengers. We were in shock and in disbelief of their decision, we were looking forward to our April 2020 cruise, we have also had to cancel our hotel and tour bookings in Singapore which will not be refunded.Similar opinion? Write a review on ieatwords.com.au!
WheresBearSouth East Queensland, QLD
- 20 reviews
Really good experience for 1st time cruisers
We're a couple just turning 50 and decided on our first cruise - a 14 night repositioning cruise from Sydney to Singapore via Brisbane (our home city), Airlie Beach, Yorkeys Knob (Cairns), & Darwin in April 2018. The experience was overwhelmingly positive.
We booked online through www.ozcruising.com.au which was a clear and seemless process and highly recommend. We also booked all of our hotel, transport and return flight arrangements directly through the hotel and airline website after researching the comparison sites some time in advance...Read more
. I thoroughly recommend taking your time and spending serious time reading reviews and looking at the comparison sites before making a decision. Start planning far enough ahead and there are often good deals popping up along the way. We liked the idea of travelling on a larger ship with fewer kids and it was an absolute winner. Voyager is massive - about 3 times the mass of most of the P&O style ships out of Brisbane. We had an inside cabin but with a window overlooking the central shopping precinct that runs through the centre of the ship - amazing. However it was noisy later at night due to a band playing in the Pig & Whistle pub. Not being late night people this become a problem and we did raise our concern with the crew, Unfortunately we couldn't be moved until Darwin when alternative cabins became available but we we're indeed moved and received a significant credit for a future cruise. The ship - showing it's age a little being around 20 years old but nevertheless everything was working as intended and is indeed a beautiful and amazing vessel. Cabins we're fine - nothing overly special but clean and comfortable though who spends their cruise sitting in their cabin ... ? Be warned though - bring a travel plug adaptor with you to suit the power outlets! There was always cleaning going on in the common areas and constant reminders about handwashing. We had no concerns at any time about our health or cleanliness of the ship. The cabin attendants, restaurant staff and service staff generally - absolutely amazing. We felt like rock stars every step of the way. Always remembered our names, enjoyed a friendly chat and the service - 1st rate.
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kmacSydney Surrounds, NSW
- 2 reviews
Worst cruise I have ever been on
We booked of two adults four kids, it was 9pm at night when complained for the third time that there was only a double bed in the room.
Activities ran once per cruise, this means that if you miss laser tag it won’t be on again. Not to mention that you need to be five depite being advised prior to goING on that my kids could do everything
My four children 4 6 8 9 were too small for the slides or wave rider, again they didn’t share this information until you are on board
They were not able to go on any rides
Absolutely no kids activities by the pool
The 5pm kids movie was played and the band played underneath with the movie on mute....Read more
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petar3Sydney, NSW
- 2 reviews
First time on a cruise
I found the cruise OK nothing spectacular, I felt like things could of been organised better than what they are. For example activities more in particular sporting activities were just done without too much thought to make it better. Overall feel of this cruise felt like a production line.
One other thing I didn't like is, when you go to the chops resturant (which you pay for as an extra) and you order a cheesecake, you get the same cheesecake from the dinning room where you get it for free.
I find the staff are over worked, some work 12hrs 7da...Read more
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Tracey GSydney, NSW
Choose another Ship
The ship is old and only the specialty dining and shops are well maintained. You dress for the warm South Pacific weather but it’s absolutely freezing inside. We were all sick, my husband and daughter the worst. The ship was delayed due to stringent cleaning of gastrointestinal on the previous voyage but we were all struck down with either the flu or gastro. Our room was cleaned everyday but others areas likes drains had hair, food and rubbish. We will never ever cruise with RC again. Our stateroom Amir was wonderful but others were not friend...Read more
ly at all. The ships Director should of been checking all levels of the ship for cleanliness but preferred to be on film. There were filled glasses, and food plates left on deck 12 with liquor spilt over the running/walking tracks. The food at the Windjammer was the ships only saviour.Similar opinion? Write a review on ieatwords.com.au!
Unsafe and terrible security!
I was assaulted on board and the security refused to take me seriously. I demanded to have a medical examination where they then found multiple cuts/bruises etc. They did not punish the assaulter at all - they let him walk free. Royal Carribbean clearly do not care about the safety of their guests - I would not recommend this cruise line to anyone!
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Travelling with a child with Disability
The cruise experience was satisfactory but some things are worth mentioning as they stood out in an otherwise ordinary experience. in the Saphire Restaurant top floor dining our waitress Fe Mercado was exceptional and made up for the ordinary meals. Meat was very poor quality.
The ice skating show was excellent but the crew review and other shows ordinary. All optional extras on the cruise such as drinks and shore excursions were overpriced....but not sure if more so than other cruises.
Good cabin service provided.
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Gray
- 3 reviews
- Royal Caribbean Voyager of the Seas
- Verified customer
would not choose a Royal Caribbean company cruise again,
Cruise from Singapore 4 nights to Phuket and Malaysia 24th September 2018. Family of 4 ( 2 adults and 2 kids aged 14 and 7) Please take time to read my experience as I am sure it would help you to make a diction. We are an active family and this was a second cruise being the 1st with the Royal Caribbean company -voyager of the sea. We decided to go on a cruise again as our first experience with the carnival cruise line was the best holiday we have ever had.
Getting in to the ship from Singapore
Please do an online chick-in and have pas...Read more
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Kel HCanberra
If your a smoker don’t go here
All the paper work they sent us stated that there were several smoking areas on the the ship. On board is a different matter you are treated like crap with only two places one on deck 4 (closed most of the time due to weather) and the other on deck 11.due to bad weather you are forced onto deck11 with gale force winds and sea spray were it was hard enough to light a cig little loan enjoy it.it's a funny thing that they have a smoking room on this ship but couldn’t open it for smokers or provide a weather proof area anywhere .1st cruise with RCC and the last.ship old and tired food just ok but service good
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Kenneth CAU
- 4 reviews
- Royal Caribbean Voyager of the Seas
- Verified customer
Excellent experience, love it so much
Wonderful 10 days cruise to south pacific islands with Royal Caibbean. It was over my expectation. Booking process is smooth and easy. Accommodation area on board were small. But activities and food on-board are excellent. High standard western food provided on-board is impressive.
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Bluebear50Sydney
- 2 reviews
- 1 like
Family Holiday
Boarding was very easy, cabin on deck 7 was very clean and spacious. Csbin steward was very helpful with our only request. Meals were very enjoyable and the whole famy could only make kind remarks on how much they all enjoyed it. This was only a 4 day cruise and everything eent and we were surprised on jow good it wad. Would take a longer cruise with this cruise company.
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Kazzie LeeSydney
- 5 reviews
- 5 likes
New Year Cruise out of Sydney
This was a great Cruise for all age Groups. We booked 4 cabins & our group was aged 16, 19, 20, 22, 38 & 3 parents aged in early 50’s. We tried all the restaurants including the 4 Specialty ones. Food was great. Entertainment was fine. Very enjoyable 2 weeks had by all. The Crew were professional, courteous & friendly. We were very happy with our Balcony Cabins.
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tims28Sydney, NSW
- 9 reviews
- 17 likes
- Royal Caribbean Voyager of the Seas
- Verified customer
Terrible Everything
We normally cruise with Carnival Spirit and Carnival Legend. After a family member suggested that the Royal Caribbean "Voyager of the Seas" is a ship and cruise not to be missed, we thought, well, lets try it out. Well, the ship is a bit bigger and a few more activities for the young ones, but that's where it stops. The food was not that crash hot. It was o.k. We had 6 cabins in total (big family holiday), 3 of the cabins had sheets and towels that were dirty, (don't know if they didn't get washed properly or they just didn't get changed....Read more
Once we complained they changed them straight away to some clean ones. The main pool area is nice BUT doesn't have a large stage where shows, functions, dj's can use for everyone around the pool area to see what is going on. Furthermore Carnival has refreshment stations at every corner of around the pool area (water, tea, coffee, soft serve ice cream) Voyager of the Seas had nothing. Also another very disappointing problem was: we left 5 pool towels with our thongs and a walking stick, (tables right next to the pool towel station), upon our return, our towels were gone, all the chairs placed in neatly and our thongs and walking stick placed neatly on the chairs, so obviously someone tidied up and returned the towels. When we exited the ship and checked our account, we didn't notice anything wrong, while on the train going home, we noticed that our credit card was charged for 5 pool towels, (even though it wasn't on the statement), we rang them when we got home and got the usual run around, then next day more money was taken out of our credit card, again we rang and they told us that the account should correct itself in 7-14 days, Really, this is terrible, why take the money out in the first place, at the moment it's about $450.00 of unauthorised withdrawals. Crappy cruise, would never suggest it to anyone, one cruise liner that I can suggest without reservation is the carnival company.Similar opinion? Write a review on ieatwords.com.au!
GinnyPerth, WA
- 2 reviews
- 4 likes
Very disappointing
Booking process was easy enough and smooth. We did not have any expectations, having sailed with several different cruise lines, much smaller than this ship. Just thought we would give it a try on a much larger ship. Would not go again. The ship itself is lovely but the food and service was deplorable. Cold overcooked breakfast in the dining room with staff that did not seem to be coping that well and consequently the service was lacking. But that is not confined to the breakfast only, also dinner. Children gambling in the casino on a...Read more
number of occasions and even though smokers are now in a minority, smoking is still permitted in the casino. Used to get daily bottled water in a balcony suite, not any more...have to pay for it along with just about everything else including any services. Seems to be not about valuing potential return customers with good food and service but more about serving substandard food and what you can gouge from them while they are on board.Similar opinion? Write a review on ieatwords.com.au!
LovelylushCentral Queensland, QLD
- 7 reviews
- 5 likes
Fantastic Voyage
We decided to do a 13 night cruise out of Sydney not our usual port as we try to avoid the extra expense of airfares.
But as Voyage only leaves from here we made the effort as we had only heard great things and were keen to take our son 11 on this beauty. The trip to Sydney and the boarding process was effortless, much smoother than the Brisbane port from the airport to sittling on-board we were no longer than 40mins. This ship is truely majestic and has a great style, we were blown away by the 15 levels with everything from a "Pig N Whistle" ...Read more
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Questions & Answers
mcdlot3asked
What Aussie Beers (if any) are sold on RC Voyager of the Seas when sailing from & returning to an Australian Port?
saradurbanasked
taking the cruise in april 2022 from hong kong to singapore
a bit concerned at all the negative reviews
we did 2 other royal carib cruises on oasis and loved it
also need to know about food options (halal seafood vegetarian )
shore excursions in vietnam
is it safer to do the ship options ?
i find that these are overpriced and do not cover what we want to see
need advice please
1 answer
So far we have found Royal Caribbean totally lacking in customer assistance - they have made major change to our itinerary from Sydney to Hawaii and offering very little by way of compensation.
hiltasked
Does Ovation Have ta making facilties in cabins?
1 answer
not sure about Ovation we has a stateroom and asked our cabin steward for a jug and got one they are very helpful where the can depends on company policy as to what they can provide
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