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Reviews

3.8

23 reviews
5
(15)
4
(0)
3
(2)
2
(0)
1
(6)
  • Product Quality
    3.9 (16)
  • Return Claim MadeYes (3) · No (17)
  • Shipping
    4.0 (12)
  • Warranty Claim MadeYes (2) · No (16)
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im s.

im s.South East Queensland, QLD

  • 2 reviews

Upgrading Your Cars Audio, RYDA's Hard To Beat!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPioneer DMH-Z5350BT & Pioneer 6", 3 way speakers.
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Eric

EricGreater Melbourne (Outer), VIC

Incompetent and Inept Mickey Mouse Company

published

Ordered a Garmin Edge 530 only to receive a Edge 520 !! Spoke with the owner who apologised and stated he would post out the correct item for my sons birthday ASAP that had already passed !! Received a call today from some child who is obviously on work experience as he seems to have a mental age of a 10 year old his name is [name removed].
My suggestion to the owner of the store is replace this guy, if he cannot carry out simple instructions and send the device as promised, then packs a sad because he receives a bollocking for being inept just another Snowflake .

Eric



Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGarmin edge 530
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Tymon

TymonIllawarra, NSW

  • 3 reviews

Either incompetent or lying about stock levels...

published

Either incompetent or lying about stock levels. Quoted 1-2days for dispatch on their website for in stock items. 9 days for dispatch! Item hasn't even arrived yet. Don't buy from this site if you need item any time soon.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Ryda.com
Steve O.Ryda.com
Tymon
Tymon
Ryda.com
Steve O.Ryda.com

Hi Tymon. Thank you for your understanding, we will work to update our customers as best we can. Unfortunately, most of the major delivery services are experiencing delays due to high volumes as everyone shops from home. Stay safe and well.

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Peter C

Peter CHunter Region, NSW

  • 6 reviews

Prompt delivery

published

The genuine camera batteries I ordered were well priced, and came exactly as advertised, well packaged and very promptly. I'll certainly consider using this store again if they have what I'm looking for.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Ryda.com
Steve O.Ryda.com

Hi Peter. Thank you for the feedback, it is appreciated. Happy Easter.

Sam

SamIllawarra, NSW

  • 4 reviews

Items arrived 4days late, poor packaging near zero to no protection on the packaging, my item arrived with damaged box.

published

Very frustrating when you paid your hard earn money for an expensive item then the store sent this 200-500mm Nikon lens without protection no extra box, no air bags or thick bubble wrap. The only thing that came with the box was a thin layer of bubble wrap around the gold Nikon box . My last shot with this company really poor way to protect your customer value items. Steer clear!!!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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2 comments
Ryda.com
Steve O.Ryda.com
Sam
Sam

Thank you for swiftly reply and appreciate for sorting thing out professionally. I have received my full refund promptly. Keep up the good work. Thank you.

Mark

Mark

  • 2 reviews

WONDERFUL EXPERIENCE

published

Couldn't get any service at JB Hi-fi which would have been a very easy sale as I knew what I wanted. 20 min standing around... wasn't really happy with the price anyway, so I left and went online.
Came across Ryda.com with the item I wanted at a much cheaper price. This was Friday early afternoon. Called made an enquiry about the product etc... Ordered and paid for it and wasn't expecting it till Tuesday or Wednesday... well I was blown away when I got it the next morning on Saturday 8:15am.
Love Ryda.com and my entire experience

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Ryda.com
Steve O.Ryda.com

Hi Mark and welcome to RYDA. We appreciate the feedback and it's great to hear our delivery processes are working well. We rely on StarTrack and Aust Post for all of our Aussie deliveries and try to ensure they are as fast as possible.

Mark
Mark

Well both you and the logistics have done an awesome job
Thank you for your comment and reply

The most awful place to order from

published
Return Claim MadeNo
1 comment
Ryda.com
Steve O.Ryda.com
stji001

stji001Greater Melbourne (Metropolitan), VIC

  • 7 reviews

Refunded faulty dashcam.

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Ryda.com
Steve O.Ryda.com
stji001
stji001

Hi Steve, I am more than happy to give fair rating based on how the overall experience is.
I look forward to hearing back from your team member in resolving the issue.
Regards,
stji001

Stuart17

Stuart17Western Australia

Great Service

published

Ordered AVH Pioneer with reverse camera. Posted free to WA, fitted the head unit and camera and had issues. Contacted Ryda and Chris K helped me on installation issues then on getting Android Auto to work with an S7. Nothing was too much trouble and after Chris K assisted me all is working. Thanks for your help, great online store, Im impressed

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Ryda.com
Steve O.Ryda.com

Hi Stuart. Thank you for the feedback, we appreciate it. I'll pass your comments onto our staff. Enjoy your new Pioneer head unit.

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Shane

ShaneGreater Melbourne (Outer), VIC

Excellent multimedia unit, great service.

published

bought the kenwood 9019 unit with reverse cam for my subaru to help modernise the feel of my car, it was real easy to fit with the Aerpro vehicle harness connectors. Now I have android auto, wireless connection and can use Spotify every time I get in my car. The functionality of this unit is awesome and so many features. I fitted the kenwood dash cam and is amazing. I also now have a reverse camera finally.

If you want a modern unit with all the latest tech then the kenwood 9019 is for you, Ryda also has the cheapest units and very helpful, I rang for information on what I would need and helped with everything, buying online was so easy and simple and delivery was in like 3 days door to door.

Thank you.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Ryda.com
Steve O.Ryda.com
Anna

AnnaGreater Melbourne (Metropolitan), VIC

Above and beyond

published

I ordered a Garmin GPS watch a week or so ahead of a trip where I wanted to use it as RYDA had the best price. Then I filled in my billing information wrong and got caught by an auto-credit card alert. They called me personally, double checked my address, and upgraded shipping to make sure I'd get it in time even though the delay was my fault - great service!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGarmin Fenix 5S
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1 comment
Ryda.com
Steve O.Ryda.com
Dave

DaveSouth East Queensland, QLD

  • 21 reviews

10 weeks of faulty product

published

I've been battling since August to have a faulty remote control replaced. Twice they've sent me back a different, but still faulty replacements. BOSS audio head-unit is just rubbish. I am sure they're not even bothering to check these before they return them.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedBOSS Audio
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3 comments
Ryda.com
Steve O.Ryda.com
Dave
Dave
Ryda.com
Steve O.Ryda.com
Skeleton

Skeleton

  • 2 reviews

Excellent Service + Fast Delivery.

published

Ordered a GME UHF radio. Order processed and shipped same day. Free Shipping and tracking from Sydney to Canberra. Arrived next day. Great price. What's not to like! Will definetely use again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Ryda.com
Steve O.Ryda.com

Hi Skeleton. Thank you for the great review. GME is a legendary Aussie brand making some of the best UHF radios anywhere in the world. We're proud to sell such a great Aussie brand.

david

davidHunter Region, NSW

  • 7 reviews
  • 2 likes

Great service

published

Bought a Panasonic Lumix TZ220 at the best price online, chose the store pickup option, ready to pick up the day after I ordered. Just 500 metres from Lewisham Station. A great experience. They even threw in a quality gift, a pleasent suprise.

Product Quality
Return Claim MadeNo
Product PurchasedPanasonic Lumix DC-TZ220
1 comment
Ryda.com
Steve O.Ryda.com

Hi David. Thanks for the great review. We hope you enjoy the Panasonic TZ220 travel zoom camera. It would have to be one of the very best travel cameras we sell, if not the best.

Bad customer service and quality of product

published

Terrible customer service and quality of product. Purchased a subwoofer that was faulty, no matter how much I told them it was professionally tuned and setup correctly, still said it was a user error.
I recommend buying from your local audio store with REAL warranties.

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Long

LongCanberra 2600, ACT

This store is top notch, will buy again

published

I bought many items from their eBay store as well as online store and no issues so far (has been a customer for a very long time). Purchases were usually arrived within three working days and their prices are very competitive. I dont trust online store with purchases on items over a few thousand dollars but I do with these guys.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Ryda.com
Steve O.Ryda.com
TRad

TRadGreater Melbourne (Outer), VIC

  • 6 reviews

Unable to post an online item!

published

Ordered a GPS online and paid.
I received an email stating that they don't deliver to a post box.
I have a post box because Australia Post leaves items at the door when they are not supposed to. Yes many items have gone missing this way. Hence i have a PO Box.
Update your systems.....
Have since been advised that it will be taken to Post office by alternate addresses will update.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Ryda.com
Steve O.Ryda.com
Martin

MartinSouth East Queensland, QLD

It’s a great two way radio

published

Very clear, impressed with price, great company to deal with. Would not hesitate to use in the future. I would highly recommend to friends and others. Easy to install. Impressed with length of cable.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Ryda.com
Steve O.Ryda.com

Hi Martin, thank you for taking the time to let others know you are happy with your new UHF radio. We appreciate the feedback and will keep working to improve our service and offer competitive pricing.

Rob of Melbourne

Rob of MelbourneMelbourne

  • 4 reviews

Great product and excellent service

published

Online store easy to use and purchased a Panasonic video camera battery. Received an original Panasonic battery in 3-4 days at about half the price of local camera stores. Excellent service and highly recommended.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Ryda.com
Steve O.Ryda.com

Hi Rob. Thanks for the feedback it is grealty appreciated.

Lucy

LucyNortheast, VIC

  • 2 reviews
  • 3 likes

Great Customer Service

published

I had an issue I needed to discuss with Ryda, I found them to be one of the best customer focused companies I have ever communicated with. Thank you Ryda. John Ross

Product Quality
Warranty Claim MadeNo
1 comment
Ryda.com
Steve O.Ryda.com

Hi John. Thank you for the feed back. We are over 60 years old now but are still trying our best to offer genuine service.

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