KarenIllawarra, NSW
On my 3rd one
On my 3 rd mop purchased from Bunnings, they have exchanged it every time but it’s getting annoying. After 1 mth it starts only spitting out half the amount of water so annoying. I only use water and vinegar in mine as I have timber floors. It just drives me nuts. Have tried a different brand to no avail. What am I doing wrong ??
Purchased in February 2021 at Bunnings Warehouse.
1 comment
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Harold GSydney, NSW
- 3 reviews
Recent conversation with a customer service employee of Sabco
I have been using the Sabco SuperSwish Spray Mop for a little while now until recently when I realised that the water bottle was leaking and perished
This is a very handy mop to use on all of my hardwood floors in my home and I was extremely disappointed when I could not use it any more
After going to the Bunnings Store where I purchased the mop I was told that the water bottles could not be purchased separately and was advised to contact Sabco direct
I recently received a phone call from a very nice lady by the name of I think Anna in Customer Service who has responded to my email request
I was absolutely amazed when told that 2 water bottles would be sent to me compliments of Sabco
Purchased in September 2021 at Bunnings Warehouse for A$40.00.
1 comment
Sabco C.Sabco
Firsly, I'm sorry to hear that you had this issue with your spray mop. But I'm very happy to hear that we were able to help you! We love getting feedback from our customers and this really makes us ha... Read more
ppy here at Sabco. I hope you have an amazing day and that your mop continues to serve you well. Cheers and a big thank you from everyone at Sabco.Similar opinion? Write a review on ieatwords.com.au!
Edwy
- 3 reviews
Spray mop not spraying
I also had same problem with spray. Was thinking l had a while. But after reading your comments on cleaning though will give a go. Was still only partially spraying. Well l though take apart completely nothing to lose except cost of new one. Anyway it worked complete dismantle thorough clean. Perfect
Purchased for A$30.00.
1 comment
Sabco C.Sabco
I'm glad you were able to fix it! sometimes things in the water can get stuck in it and cause a bad spray. Sadly, sometimes it fixes itself and other times it seems more like it's broken. regardless y... Read more
ou have done a fantastic job and i hope you have many happy days mopping ahead :) CheersSimilar opinion? Write a review on ieatwords.com.au!
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Handy mop when it was spraying
I bought this mop the Sabco spray mop from Bunnings approximately 12 months ago, and found it to be very useful when it was working, however it has stopped spraying, I have tried to prime it via the video but it still isn't spraying. I can't get out to take it back to the shop because of being over 70 and the Coronavirus outbreak.
Purchased in March 2021 at Bunnings Warehouse for A$40.00.
8 comments
Sabco C.Sabco
Hi Christine, did you use chemicals in your mop as this also (if not rinsed with water after use) can over time cause a blockage. Also did you try Prime it with hot water as this sometimes helps with ... Read more
dislodging anything that might be blocking it. CheersI have primed it again with hot water but it still isn't spraying properly.
Sabco C.Sabco
Is it partly spraying or nothing at all? as it may just be a seating issue of the bottle. Cheers
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Barbara Jean DennyMid North Coast, NSW
Dissatisfied
Started off great but then I did use it for a couple of months and when I went to use it there’s a crack where the bottle goes into the unit itself very very disappointing would probably not buy another one
Purchased in March 2021 at Bunnings taree.
3 comments
Sabco C.Sabco
Hi Barbara, I'm very sorry this has happened and I would love to help you out. Could you please send me a picture of the crack so I can pass it onto our warranty team. From then I will be able to see if we can do something about this. Cheers
Thank you for your answer to my issue I have taken a photo which I will forward to you hopefully with this reply thanks again Barbara Denny ps I can’t seam to include photo can you give me Another option of how to get the photo to you
Sabco C.Sabco
Thank you for that, I have sent you a private message so see if you and the images there. Cheers
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Cleans well but leaks
Cleans really nicely and sprays nicely however it leaks all the water out every time I hang it up. I have checked the bottle is secured properly but no change unfortunately. Going to buy a different brand..waste of money in the end because I don't want to have to fill it up each time.
Purchased in March 2021 at Bunnings Warehouse.
1 comment
Sabco C.Sabco
Hi, im sorry to hear that you have had a negative experience with our spray mop. I am happy to offer a replacement bottle to see if that fixes your issue. Let me know if you would like that. Cheers
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MargMurrumbidgee Region, NSW
- SAB31074
- Verified purchase
Disappointed.
I have had this mop for about 8 months, I looked after it and was very happy. Easy to use got over the floors with ease. I went to use it last week and the spray would not work. I purchased at Bunnings.
Purchased in July 2021 at Bunnings Warehouse.
5 comments
Sabco C.Sabco
Good Morning Marg,
We're really sorry to hear this has happened. Sometimes the nozzle needs to be primed. Here's a video on how to do this : https://www.youtube.com/watch?v=ASTKzWarDMA
Please let us know how you go.
Kind Regards
Hi Sabco
Thank you for your email. I have just done what the video shows, putting the water in and priming it and it works. When I put the bottle on with the water in it and prime it the water doesn... Read more
Sabco C.Sabco
Ok, thank you for trying. It sounds like there may be a blockage with the bottle. We can send you a new bottle if you give us your address details. However, this may take a few weeks, as we currently have none in stock.
Kind Regards
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Mop headSouth East Queensland, QLD
Stopped working
Worked well for six months then stopped. Took it apart and found a cracked non return valve housing. Made in China out of America . I bought it at Bunnings. Materials are not up to scratch and Sabco say no parts are available. There only fix is to give you a new bottle when China is back on line. This would not fix the issue as it is the spray mechanism housing. Loved this product when it worked.
Purchased in October 2021 at Bunnings Warehouse for A$40.00.
1 comment
Sabco C.Sabco
Good Afternoon,
I'm so sorry this has happened and this isn't the solution to your issue. If you could send me your address details and I can get our customer service team to send you a new mop. Apologies again.
Kind Regards
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The perfect mop for bamboo hard floors
I've been using this mop for a couple of years - I'm fastidious when it comes to keeping our new bamboo flooring looking clean and spot-free. The mop does the job and is easy to use. When the bottle sprayer became blocked I had excellent customer service from Sabco. A helpful and friendly company which is easy to access via email or helpline phone number. Thanks Sabco!
Purchased in December 2021 at Bunnings Warehouse.
1 comment
Sabco C.Sabco
Thank you for your feedback Janny. I will make sure I pass it onto the team.
We hope you have a safe and Merry Christmas.
Kind Regards
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First one perfect second a dud.....
Hi. Several years ago I bought a green sabco spray mop. I love it it does the job really well. When we moved house to a place that was mostly tiled I decided to buy a second mop and keep the original for use in the master bathroom/ensuite. The second mop bought three months ago has stopped spraying. The problem is not a blockage at the mop head but seems to be the actual spray handle mechanism. I am very disappointed and did not keep the original receipt as I was positive it was what I wanted. Any suggestions? P.S. It was only used three times before it 'died'.....
Purchased in August 2021 at Bunnings Warehouse for A$40.00.
7 comments
Sabco C.Sabco
Good Afternoon,
I'm so sorry to hear this has happened and we take the quality of our product very seriously. I will let the quality team know that this has happened to one of these mops to improve th... Read more
My name is Hilary Hockley. My address is PO Box 36 Howlong 2643
Sabco C.Sabco
Thank you. We will organise one to be sent next week. Please be mindful that it's Christmas and the post may take a little longer. Thank you
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SorylianSouth East Queensland, QLD
- SAB31062
- Verified purchase
Only used this mop once
This mop was really helpful good product produced by sabco. But we used this mop once and the second time we tried to use it, the sponge had came off. No one had broke it but it we didnt know what happened.
Purchased in November 2021 at Bunnings Warehouse for A$20.00.
1 comment
Sabco C.Sabco
Good Morning Sorylian,
We take the quality of our products very seriously and we would really like to help you. The product you've reviewed doesn't have a sponge mop head. This mop has a microfibre pa... Read more
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AmoreSouth East Queensland, QLD
Dis functional design?
I mop a lot and quite happy with your average blue mop (no fuss) and I thought I'll upgrade and buy your green slate and tile mop with bonded stitching. However, I was very disappointed as the head keep spinning when you mop which makes the handle very loose. I took me longer to mop as I have to constantly tighten the handle not to mention I also have to tighten the upper part of the handle (not sure what you call it, it's the one with the hole so you can hang you're mop) once as it also became loose. Just wondering if you have actually tested the product or the handle is faulty or too small for the head mop?
Purchased in September 2021 at Bunnings Warehouse for A$24.50.
1 comment
Sabco C.Sabco
Good Morning,
Thank you for reaching out and this is certainly the first I've heard of this happening. I just tested one we have here and the mop head moves left to right but doesn't have the function... Read more
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leon spenderMetropolitan Adelaide, SA
- 2 reviews
not working
cant get it to spray nothing coming out of the bottle can you remove the part that fits in the handle to clean it or do you just throw it away it was a costly mistake buying it
Purchased in June 2021 at Bunnings Warehouse.
1 comment
Sabco C.Sabco
Hello Leon,
We're sorry to hear this has happened. our customer service team will be able to help you fix it or get you a replacement. Please contact them on [email protected]
Thank you
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worst mop I’ve laid my hands on
Absolute piece of crap. Have to push down on the bottle with my hand otherwise it stops spraying after a couple of pumps. About to fold the poxy thing around my knee and belt it up the street
Purchased in July 2021 at Bunnings Warehouse for A$40.00.
1 comment
Sabco C.Sabco
Good morning Grant, we're really sorry to hear this is happening and it's certainly unusual. If you contact our customer service team on 1800 066 522 they will be more than happy to orgaise a replacement for you.
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TravisGreater Melbourne (Metropolitan), VIC
Both the mops squeal when they release the water
When releasing the handle to spray water the device squeals (like a pig) from the nozzle outlet, we have 2 for our yoga studio and they both do it. We use h2o and a little tea tree oil. We have had them for about 4 months.
Purchased in February 2021 at Big W Retail Stores for A$40.00.
3 comments
Sabco C.Sabco
Hi Travis, thank you for the review. This is unusual. How loud is the "squeal"? Does it happen when it's just spraying water without the tea tree oil? Thank you for all of your help.
Yes it does squeal. It is like it can't get through the nozzle even the depressing of the handle seems firmer as though something is blocking it, but it is not. The oil is high quality and we use lite... Read more
rally a few drops way less than detergents and what not the device is designed to handle, especially since it is so viscous anyway.Sabco C.Sabco
Hey Travis, this is odd. If you give us a call on 1800 066 522 our customer service team will be happy to help.
Thanks
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ReviewGuruGreater Melbourne (Inner), VIC
- 2 reviews
Great for its price
The mop is really easy to use. The spray function is useful and concenient. The micro fibre head picks up a lot of dirt. Handle is comfortable and the mop head is super easy to maneuver.
Purchased in May 2021 at Bunnings Warehouse for A$40.00.
1 comment
Sabco C.Sabco
Hi ReviewGuru -
Thanks so much for your wonderful feedback - we always love to hear from happy Sabco customers!
Happy mopping!
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Sana AhmedMetropolitan Adelaide, SA
- 6 reviews
- 3 likes
A must have mop
I bought this mop to replace an existing one which had a bucket.
I love the ease of its use, how you can fill up the tank and its always instantly ready for use. I don't need a bucket anymore. The fibre fabric is very good quality, cleans surface well and doesn't leave much moisture. Floor dries out very quickly however for the tough stains i have to rub it multiple times.
I would suggest to buy a spare cleaning pad.
Purchased in March 2021 at Bunnings Warehouse for A$40.00.
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SBASydney
- 13 reviews
Fantastic Spray Mop
I bought this mop to replace a steam mop which had just broken. I could not justify spending the $$$ on another steam mop. I wasn't expecting too much from a spray mop but this product has more than exceeded my expectations. You can fill the spray bottle with hot water so you don't need to use harsh detergents. The mop cleans my tile floors just as well as my previous steam mop, for a fraction of the price. Fantastic spray mop - highly recommend.
Purchased in April 2021 for A$39.90.
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Allan MichellSydney, NSW
spray mop
my wife bought a spray mop for our new house
it was the best until about 10 months
better still is the customer service department which I contacted
Raquel was most helpfull
I sent her a photo of the problem and Raquel immediately said she would replace it
wow that is customer service
received the new mop today
my wife and I are so happy
will always recommend Sabco products
all products does not matter who makes them fail what counts is the way that manufacturer deals with the problem...Read more
Purchased in May 2021 for A$45.00.
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Old Geezer Vicrockdale
- 2 reviews
MOST IMPRESSED!
I’m from the UK, visiting my adult kids in OZ, (they’re all dual nationals). My son’s spray mop (not Sabco) gave up the ghost (after some years). I bought him a Sabco Super Swish spray mop as a replacement. I was very impressed by the way the head rotates and easily gets into corners. Using long strokes with the head at its widest, a twist of the handle through 90 degrees lets it get into the edges (e.g. of kitchen unit bottoms) lengthways. Angling the handle upwards gives a concentrated spray (for congealed deposits) or downwards for a wide sp...Read more
ray pattern; using the trigger at the top. The generous fabric mop head is very absorbent and firmly gripped by the “Velcro”. It’s very easy to use. I’m most impressed and concur with the positive reviews although the need for an adjustable handle is an issue for the designers.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Tonyasked
We have the same problem as everyone else. Tried priming the mop and water flows out OK problem seems to be with the refill bottle that just won't flow. I think we need a new refill bottle.
1 answer
Sabco C.Sabco
Hi Tony, im sorry to hear you also have this problem, If you can send your address and full name i can have a replacement sent out. Cheers
Avrilleasked
After reading all the comments here maybe it would be a good idea to include a spare bottle and mop head with the spray mop? There’s nothing more frustrating than if your mop gives trouble in the middle of using it and then you have to wait till you can phone and wait for a replacement.
I don’t wash everyday as I live on my own so that is a problem without a spare mop head.
1 answer
Sabco C.Sabco
Hi, I agree, however, if we include extra parts those costs would have to be passed onto the consumers and make it a fair bit more expensive. A mop pad refill can but purchased at the same time as one buys the mop. As for the bottle, it must be the worse thing when it doesn't work and extremely frustrating. But the inclusion of it would not be practical, and we sell so many without issues that it doesn't work. We get back about 1 out of 1000 with an issue. So we offer replacements to those who have a problem. Hope that makes sense. Cheers
Sue N.asked
I love the simplicity of this mop design and the ease of use- but after only a short period of use I can’t get any spray out and despite attempts to clear any blockage it still doesn’t work. Can you organise a replacement bottle please.
1 answer
Sabco C.Sabco
Hi Sue. I can help for sure, if you don't mind, please have a look at this video on how to prime the spray mop and see if this works. if it doesn't I can send you replacement bottle. Cheers https://www.youtube.com/watch?v=ASTKzWarDMA
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Sabco C.Sabco
Hi Karen, im so sorry to hear you have had so many issues. There are 2 possible issues. Either there is dirt that gets stuck or the bottle seating goes off over time. This can happen when really hot w... Read more
ater is used. Firstly, we recommend users to prime the mop and see if this helps. Here is a link on how to do it. https://www.youtube.com/watch?v=ASTKzWarDMA if this doesn't work then i can send you a replacement bottle as it may because of that. Hopefully, this helps with the issues you have, and if not just get back to me and ill have a replacement bottle sent. Cheers