Bought this suitcase from Strandbags for my upcoming trip to Ireland in winter. As travelling with a child i wanted a suitcase that was light and easy to manage. It didnt disappoint on that front BUT the zipper was hard to close and split on my return journey home. The expandible section was useless and difficult to close. Got a refund from store as soon as I returned. Wish i read the reviews. For the price, I expected superior quality. Will never buy Samsonite again.

I purchased this case from Myer end August 2022, based on Choice recommendation. It was on special but still high $200s. Not quite 3 weeks in to OS trip in sept 2022 the zip broke in the luggage area of the bus transferring us to hotel, strewing my personal effects everywhere. The suitcase was not even full enough to require the expansion zip. Had to purchase luggage straps to hold it together for the rest of trip. Taking back to Myer today and expecting a refund to spend on another bag, which will not be Samsonite! In my view its not fit for purpose and does not deserve even one star.

Zip takes 5 minutes to close as lid portion of zipper buckles when case is full. If I try to do it quicker I'm sure it will break zip. Lid is too flexible due to the lightweight material. Its at its worse when you open the expanded section of the lid. I paid good money for this supposedly high end product. I'm going to see if they will take it back but I doubt they will take it. Don't waste your money. Shame in you Samsonite. This product is tarnishing your reputation as a high end product.

After one trip with this suitcase there was a tear to the top part of the suitcase. I travel weekly with other luggage and this has never happened. I bought Samsonite to as I thought it was an investment on the so called perceived cheaper brands. Samsonite claim this was airline carriers fault and therefore not covered by their warranty. They were very unhelpful and impossible to reach. Will never buy this brand again nor would recommend it to anyone else.

If you are considering purchasing a suitcase from this company I urge you to reconsider. I have been in contact with 2 separate customer service representatives for seven months over a faulty suitcase. I have over 30 emails, mostly sent by me, as the replies dry up after they realise I should get a replacement as per my warranty. I am so frustrated and dissatisfied with the non-help I have received. I thought Samsonite was an investment, and it was worth the price for a durable suitcase. It is not.

It has been my budget travel buddy for more than 10 times of trips using LCCs. 1.5 kg for a carry-on luggage with 4 wheels can be the lightest that I could ask for. I have backpain so had been looking for a light weight suitcase that I could roll rather than using backpack. So far I have not had any issues and quite happy with the simple practical function of this bag. This luggage helped me to save $$ from checking in luggage. I normally travel with my minimum stuff, which allowed me to travel for 10 days with this one :)

I wish I had read these reviews before purchase. I had the bag for a measly 4 days before the handle became loose on one side and then jammed all together.

After reading these reviews I contacted Samsonite and dug my heels in, refusing to accept their standard template replies.

Samsonite wanted to collect the bag to inspect it but I refused, instead sending them a short video of the damaged bag and demanding a refund in accordance with consumer law. It took a week but they finally agreed and I returned the bag to David Jones for a full refund.

The quality and service received were equally woeful. Thanks to the experiences of others here I was able to address the problem fairly quickly.

Would like to defend what for me has been a game changer.

Haven’t had any of the handle issues described. Construction quality is excellent.

I use this bag every weekend travelling to and from work (country Vic) And multiple domestic international flights.

I don’t give it any special treatment (throw it in and go and the spinners make towing it along a breeze)

The 1.5kg weight helps maximise weight in the age of Jetstar/Tiger And even International ie Thai Airways are checking cabin bags now.

All in all an excellent bag for the money

It is now my favourite carry-on. The lightest out there, 1.5kg and this is very important when you are allowed only 7kg or even 5kg as carry-on with some airlines.

Just like a number of people have reported - used once and handle has jammed/bent. Ends of the zippers broken off. Not covered under warranty. Very disappointed and a waste of money.

Bought from Strandbags. The handle got stuck after the 1st trip. I took it back and was told that's caused by mishandling therefore not covered by warranty. I had other luggages together with it on the same trip. Unfortunately it seems some airport luggage staff specially picked this Samsonite case and mishandled it! Never buy Samsonite again.

I got a good deal on this and I'm liking it so far. Have used it for a few business trips. Really light which makes it great for short trips.

I was so hopeful. It had a great weight, volume, manoeuvrability, expandability and then the zipper failed and popped open 3 times on the first use. I took it back to Myers and they refunded and I purchased a Samsonite Blite 3 instead. I hope it will be a better choice. I chose this one to replace it as it had a double wheel and appeared to feel more stable.

I would say it is an OK case, been using it for a while, not so fancy but OK. Firm and don't get dirty easily. Which is fine to travel with.