So I bought both a Samsung Watch and a Samsung S9 in November, hoping to use the Ear Buds as bonus Christmas gifts. The Samsung Watch was even purchased through the Samsung online store.
After figuring out how to actually redeem the Buds I was amazed to have both claims come back with" insufficient evidence", even though I supplied what was asked. This was 6 weeks after my initial claim. By now I had thrown out the packaging. Tried calling customer service, on hold for 25 min, for it to automatically hang up after telling me to try again late...Read more

After ordering a Samsung Galaxy Watch in the Samsung Australia Online Store in the evening I decided first thing in the morning to cancel the order, hopefully before it was dispatched. You cannot cancel or adjust an order online (unlike many other online retailers like Wiggle), instead you must call a helpline 1300 362 603.
After 4 attempts at getting through on the helpline - each time the call would be dropped after waiting 13 mins (that's how they keep their call rates down) I finally got through. I was informed that I cannot cancel my order...Read more

This is the biggest issues I have ever had in my life. I pre-ordered Samsung note 10 in August and came out with the AKG Wireless headset. 2 weeks after, I decide to return those item WITHOUT UNPACK IT (even the seal is still there). I called Samsung Online Store number and in around 7 calls, they finally managed to send me the returning label. (more or less 7 calls, note it).

I finally return the phone and the headset. Few weeks after, I tried to call again and they said its on progress (3-5 days). Okay I wait 3-5 days and the result is? Not...Read more

I bought a Galaxy S8 plus from an online store (TobysDeals - I have given it a 1 star rating in a separate review on this site) which appears not to be for the Australian market. The TobysDeals website has au in its web address although I seriously doubt the company is Australian - BUYER BEWARE. After not receiving a favourable response from TobysDeals I tried Samsung Live Chat and went to a Samsung kiosk. Samsung was apparently puzzled by my phone because they could not agree on whether it was an Australian variant. They requested me to se...Read more

Where do I start? I purchased a tablet and cover on the 11/09/19. The tablet came not worries, the cover on the other hand are in limbo somewhere. I've been contacting samsung since the 26/09/19 numerous times by phone and email. By email I've been talking to Daniel and by phone "when he bothers to call me back" I spoke to Mark (the supervisor) only for him to say "I'm shaking my head, I can't believe I dealing with this". I recently spoke to a guy named Ency on 13/11/19 and he PROMISED me he would call me back the next day... well guess w...Read more

I am writing today to complain of the poor service and faulty product I received from Samsung. I bought POWERstick PRO Stick Vacuum - SS80N8015K2 and It is not working more than 10 minutes. I have contacted Samsung online chat support and over the phone as well. I sent this product to Samsung repair center twice last month. they said they cannot do much about it and I need to clean It after every 10 minutes after I use even the bin in not half full. One of the service center person told me, It is not well design and we cannot fix this problem. ...Read more

Personally I am greatly regretting my purchase of the Tab S6. I was stupid enough to preorder one. I think the tablet is great but the keyboard leaves a lot to be desired and Samsungs customer service even more. My trackpad stopped working a week ago and the keyboard was asking to do a firmware upgrade every time it was connected and then failing because it thought the keyboard was not connected (it was). I did an online chat to their support page...uploaded my invoice....got to play lets connect and disconnect the keyboard..oh look there is a ...Read more

I bought two Galaxy Active 2 watches from Samsungs Online Store. We received our watches on time but no indication of when we would receive our free Battery pack. I then contacted online help who had no record of us entering our code for the freebies. But we had entered the code. We entered it twice. Once for each watch! I then called customer diservice. After four calls that all dropped out after twenty minutes we finally got through, but in a nutshell they said they could not help me! Bad luck, sorry you miss out. I called them back because I...Read more

We bought an s10 mobile from them and requested an exchange for different colour. They firstly didn't accept but accepted once my partner read "change of mind policy" from their website on the phone for them. Dodgy!
But they sent us the wrong colour by mistake!!! and took 1 month to replace it with the one we wanted. They promise you to call you asap but lie and don't call to give you updates (or even a simple email). Even we talked to the manager on the phone and he promised to call and give us update on the day after but never happened.
Age...Read more