I thought I had a problem with my new Crown Jewel bed, when it got lumpy and uncomfortable. After contacting Sealy, I was relieved how quickly they arranged for my mattress to be inspected. They told me that what I was describing was not normal – they took away my mattress and did a warranty repair - all on the same day. Now my bed is like new and is fabulously comfortable. Thank you Sealy for your prompt and professional service.

Recently I purchased a Crown Jewel mattress. I am delighted with the luxurious comfort and support this mattress offers. My husband has had several leg operations so finding a mattress that offered the support he needed was essential. It is an absolute pleasure to go to such a comfortable bed at night, knowing we will have a good night's sleep and wake refreshed. The mattress is also so beautifully made it's a shame to cover it up with sheets.

An amazing mattress! My partner and I no longer wake up with back soreness or muscle pain that is sleep related. It’s +++comfortable, cool, easy on the eye and an absolute joy to sleep on each night! I feel refreshed and am so grateful to have found such a great mattress.

We like to go to sleep on our recently purchased (last year) Sealy. We love the luxurious feel, but even better, I'm so happy to wake up without a sore back. The sales lady at David Jones was very helpful too.

I bought the mattress from Harvey Norman @ Domayne in Alexandria after two visits. The sales person was very helpful in the end, he even advised I bring in my own pillow and spend a couple of hours just lying on various mattresses to make sure I was getting the right feel and comfort.
I went for the Nouvelle Medium and it has had an immediate effect. Sure it's extremely comfortable, but I'd had back issues previously and I've so far woken up every morning with the back still intact (which had previously been a rarity), and I've slept like a log every night since it turned up.

For the first six months the Crown Jewel Claridge Firm was comfortable but then had to be stuffed in the sleeping area to level it as it had sagged. The mattress is way too heavy so much so that it’s impossible to turn it or to tuck in sheets and blankets. I think it has bricks in it. It’s so high that a platform, like a step, has had to be placed on the floor. Who needs a mattress that’s 15 inches thick. This is unnecessarily deep. Sheets were bought from the US where you can choose the depth of them. In future, I’d measure the height of any mattress and attempt to lift it to ensure bedding can be tucked in with ease.

We went in search of a supportive bed to help ease my stiff back and after a bit of research and shop testing of various options, decided to purchase the top of the line Sealy Crown Jewel mattress. It was firm, comfortable and luxurious. From the first nights sleep, the difference was immediate. I could feel the support on every part of my body (I am a side sleeper) and I woke up with significantly less back pain. My husband, who is mostly a back sleeper, also found the support excellent. It's definitely worth investing in a quality bed, a good nights sleep is priceless!

We purchased our Sealy Posturepaedic pillowtop mattress 9 years ago for around $5000 on sale. It has been sagging on both sides for a while now, we are 85kg & 65kg approx.on contacting Sealy we’ve been advised that unless it’s sagging 32mm it’s acceptable. Also told if it’s stained they won’t touch it, but will replace the top for $400 before touching it. Also told if it’s not rotated every 3 months the warranty is void. We also have to somehow get this mattress back to Weatherill Park Sydney ourselves. We live Northers Rivers NSW. In other words they want you to jump through so many hoops it makes it unworthwhile to follow through. Would never purchase another Sealy, have heard King Coil is much better.

Thanks everyone for your reviews, I was just about to purchase the crow jewel,as my last bed I bought was $5000 on sale it also has the sagging in the middle which is causing me back pain. I will buy the King Koil instead as it has a lot better reviews.
Seems like the 10 year warranty doesnt mean a lot any more, if the product was any good they would give you a new mattess but as the product sound very defective they would be constantly giving out new ones.
Sorry you all have back pain now, I thought Sealy was a great product and was talked up by the sales people.

Sealy you should do the right thing buy these people, maybe ACA would like to do a story on how may bad reviews are on a $7500 mattress you keep selling.
Cheers

We bought two King singles from Hardly Normal, in a zipped together mattress configuration.
The two zips are not perfectly akigned, so that if they are zipped up the two beds are slightly askew - one is a cm or two different in "length".
The connecting bar is missing from the head end - it's never been fitted because there's no hole or anything there.
We have been using Sealy beds for decades - including zipped mattresses and never seen this lack of quality control.

The bed itself is very comfortable, but at over $6,000 we expected better.

I bought this mattress this year for my son, aged 29. We spent more for this ensemble than I have ever paid for a bed. We took the advice of the salespersons at David Jones. Springs dig into the sleeper's back. My son has woken up with back pain from the outset. Does not seem at all like the bed we tried at the store. What does warranty cover if not the way a mattress is made to provide comfort for the user? Expected quality from this worldwide brand.

I'm a disabled male and I'm not sure how comfortable the Crown Jewel is cause since I purchased it I've never had a good night's rest on it. The bed seriously sags at the center and as a result of this I've had slips onto the floor onto my backside cause the sag in the center is so bad. It really does not support like it should.
I really cannot recommend this bed to anyone cause it is really appears to have failed at the center area on both sides.
Would really just like to awake from a good night's rest.

Most disappointed with Seally Crown Jewel Expensive saggy one month old bed. This is not the bed I ordered.
I'm a slightly built female weighing 60kg measured and assessed for firm mattress instead its a soft saggy mattress and rotated as directed. Yes mattress selector survey assessment was done at Seally mile end store. I now have severe neck shoulders and back. Purchased expensive pillows to help my neck to no avail. Why haven't Seally addressed these inherent designer problems given all the negative reviews? I should have read prior to purchasing Seally Posturepedic Crown Jewel.

Had the mattress for two years. I suspect it's the topper but it doesn't spring back up. My bed is now starting to hurt my back. The warranty basically says you can't have your money back if bed is failing. I thought sealy was a good make. These types with a layer of foam on top are terrible.

After three weeks I am very satisfied with the entire ensemble product purchased from Snooze Nunawading.
With the knowledge of Sealy proffering their brand name across various different retail outlet specifications is a concern to me.

For an example a Sealy Posturepedic purchased from Snooze has a different specified make up than one purchased from Harvey Norman, Forty Winks, Myers etc.
I query this line of product advertising.

It is also surprising that a genuine Customer review can be classed as "Not Published"