Hours waiting for tow only to be advised can’t be towed on Sunday as nowhere to go. Repeated waiting around on Monday. Subsequently car stuck in Albany for 2weeks. Laughable

Brad Dennis was my point of contact for Selectus. Very helpful and useful. Always on top of things. My only issue with selectus is there should be more consistency in regards to communicating with me as a customer needs to be clearer. I have just started and had to adjust my budget.

If it was not for Brad I think it would have been a 3/5 for Selectus. For Brad Dennis 5/5 excellent staff member and on top of things

This is my fourth leased vehicle and Selects have been very good in assisting me. Brad Dennis was my contact and kept me in the loop at each stage. I have been pleased with their work for the past few years.

Was made redundant at work. Selectus cancelled fuel card and i was required to front xash to pay out loan
No assistance in arranging the insurance that i had been paying for.. would not recommend.

Have had my vehicle since December 2018. No issues so far. Had hail damage a week after getting the vehicle and made a claim through the insurer Selectus had organised. The process was smooth and stress free.

Excellent customer service by Monica Stewart. She was very professional and courteous. She always was ahead and prompt to do all the paper work involved in the lease. Thank you Monica it was nice to do business with you.

Brad Dennis from Selectus was very professional and helpful. He guided me through all the steps without any problems. He was very prompt and efficient. The car that he got me was awesome as I was very stressed for not having a car for work.

I will be waiting on my first deductions from my pay and hopefully it matches to what we agreed on

All sorted and properly informed with deductions and payemnt in timely manner, no problems.
Infomation and details was sparse and no further details was forthcomming uinless asked.
Such as durationand fees associated with multiple payments or shorter payments.

I am not happy with Selectus. I'm not happy with processes in place to continue payments for the following year. Was not sent adequate information regarding processes for the following year.

I have had several issues with Selectus which has resulted in me having to call them several times to eventually get things sorted. I find it very frustrating that every year at the end of the FBT year Selects seem to screw things up and again I have to chase to get it sorted. Once it is sorted then the rest of the year runs well until the end if the FBT year again, then the same problems. Come on Selectus get with the game.

The initial paperwork was easy to complete and our lease was ready to go well before we were going to take delivery of our new vehicle. It was then two days before delivery that I was required to sign additional forms. My salary on these new forms was wrong multiple times and a witness signature was not accepted twice. This delayed us picking up our new car.

I have never had to do as much work with a novated lease as I have with selectus. I would send the whole company to sgfleet so they have a clear understanding of what a novated lease is. The whole point of buying a car and having it leased so the company looks after all matters regarding the vehicle and deduct an amount that will cover the car and running cost. Not with selectus you have to do all the work and you still get charged fees. Furthermore the balance is always in negative, even though they have supplied you with an estimate and you stick by the kilometres.

After a couple of initial on-line inquiries and an email directly to a consultant who had set up another package for me about a year prior - I contacted the call center and spoke to another consultant - Once I spoke to someone everything moved really quickly - my package was setup and I took delivery of the vehicle within 2 weeks

I have been with Selectus for almost 6 years and have been given excellent service for all of that time. I currently salary sacrifice a Landcruiser (2012) and I love the fact, that what I would normally pay as income tax, actually pays for the car and it's expenses. Plus, I get the GST paid in those expenses, returned back to me. As far as I am concerned, it is a Win-Win for me!

I have recently renewed my car packaging. I received an email saying fuel card was ordered - 5 days after the renewal date. Why not earlier - ten more days before I get it.

Customer Service, is Absolutely deplorable.!!!
I have been lied to on multiple occasions, gone through the official channels, and still nothing has changed.
If you DON'T contact a Manager of a department, (And know the correct person who that is, others will pose or act as though they are a manager) Team Leaders are not much better than Customer Service''s front-line either.
If Proof is needed, search up complaints.

It took 8months to put a salary sacrifice package in place. If I was able to use another company I would have done so. Some staff on phones were helpful.

Selectus have been helpful for me with regard to my superannuation contributions and my novated lease. It has been problematic for my husband to log on to submit claims though.

I have always receive instant support from the very friendly, knowledgable staff.
There is never a long wait on the phone and I love that I can upload receipts etc instantly.

I have used Selectus for a number of salary sacrifice scenarios. Bend over backwards to help you when financing a car. Very poor service when looking to salary sacrifice for other items.