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Reviews

2.8

111 reviews
5
(28)
4
(16)
3
(11)
2
(13)
1
(43)
  • Transparency
    3.7 (48)
  • Customer Service
    2.0 (3)
  • Application Process
    3.3 (4)
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Gordon

GordonPerth, WA

  • 6 reviews

Excellent customer service

published

The staff very friendly, knowledgeable and helpful.
The response time is quick.
The Selectus App is easy to install and use.
The communications are varied, interesting and readable.
The deals are very competitive.



I really appreciate the functionality of the new claim system

published

I have packaged 3 vehicles through Selectus and improvement is evident, the new on line claim system works a treat and packages are well thought through and I enjoy the savings.

Steve

SteveLaunceston, TAS

Product review

published
Transparency
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Mark

MarkSouthwest, VIC

Customer service and advice was very good.

published

I have found that the advice given specific to my questions were sound and well articulated. Friendly and not forced.I have found that the people I have dealt with at selectus have always been pleasant and insightful.

Kane B.

Kane B.Illawarra, NSW

Selectus salary package

published

Selectus have been easy to deal with and even though there was a minor issue with incorrect payments being taken, it was resolved nice and easy. The only problem is not being able to use more of my salary.

Transparency
Sam

SamSydney, NSW

Great

published

Aside from one admin error that needed to be adjusted at the last minute my overall experience was great. Monica was excellent and very fast in responding to my email

Transparency
Michael

MichaelSydney, NSW

What a rip-off

published

I purchased a Honda civic for $23,000. A year later I needed a payout figure to buy a house. They came back with a figure of $28,000!!! This is after I paid around $15,000 that year to them already.
This company is a complete rip-off.

Transparency
Damien

DamienSydney, NSW

It's good in terms of having no stress regarding upkeep

published

Logging into account is problematic and very cumbersome. That said having all running cost essentially paid for is great. Looking forward to no stress come rego and service time. Yay

Transparency
Housekeeper223

Housekeeper223South East Queensland, QLD

Double charges and no communication

published

Failed to inform of an end of lease (which is stated in their documents) have had multiple double debits for car lease and have always had to get the bank to get the money back. selectus have NEVER ‘looked into it’ or even apologised for their errors.

Transparency
1 comment
Selectus
Customer SupportSelectus
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Josie

JosiePerth, WA

  • 2 reviews
  • 1 like

Easy set up and great customer service.

published

I have just started salary sacraficing my mortgage and a work tablet. Process was really easy and whenever I had a query the staff were knowledgable and really helpful. I really like the way they operate.
Thanks Selectus

Transparency
chawkins

chawkinsGreater Melbourne (Metropolitan), VIC

  • 2 reviews

This is a great service

published

It's very handy not having to think about buying petrol or getting your car serviced using the Motorpass card. Customer service is efficient and communication is good. Thank you Selectus.

Transparency
Nathan W.

Nathan W.Perth, WA

All aspects top notch

published

My experience with Selectus has been excellent. Packaging the notebook was and continues to be trouble free and without distraction. Packaging the car also was and continues to be trouble free. The arrangement was put in place with good assistance from the Selectus team. Both arrangements have proved to be really useful to me presently and in the long term.

Transparency
Jan_Jan

Jan_JanSydney, NSW

  • 2 reviews

Poor service

published

Due to mistakes made by Selectus I have a tax bill for the last financial year and probably one for this financial year. They never respond to email queries, nor return phone calls.

Transparency

Car buying service and salary packaging

published

I went through Selects to purchase my new car. They were really easy to work with, responded quickly to emails and questions and made the process so easy. They got me a great deal (better than I could have negotiated) and I now pay for my car straight from my pay.

Transparency

Smooth Sailing

published

Salary packaging my mortgage option works well for me. Once I completed the initial application it has been smooth sailing since then. It all happens automatically and I haven't had any problems. Well worth it.

Transparency
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Barry Norton

Barry NortonGoulburn Valley, VIC

Excellent support service with claims.

published

Would recommend to any fellow staff member who is looking at salary sacrifice. Great email communication also from Selectus with any news updates. Love the car registration process too.
Would consider looking at other opportunities as well in the future with laptops etc.

Steve C.

Steve C.South East Queensland, QLD

Never again

published

Signed for a car in 2014. Employment status changed during that time. 5yr later I still owe for another 3 years with a $20k balloon. I’ve been robbed. Never again.

Transparency
Juni B

Juni BGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Salary packaging

published

Glad I am able to do this, it is helping me pay my mortgage off a little quicker.

Straight from my pay at a reduced rate and I don't miss it really.

Transparency
James

JamesSydney, NSW

Great service

published

Never had a problem. All very streamlined. Money goes in and money comes out. Minimal fuss or worry. Great personal service as well if needed. No complaints from this customer.

Excellent

published

Thought to give laptop packaging a go and I'm very happy that I did. My email was lost and bounced around for a week or two before I had to follow up - but in the end it was sorted. Overall, easy to set-up and very happy with what I got back in the end.

Transparency
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Questions & Answers

anniemas

anniemasasked

What is your response to such negative reviews???? Is there any level of customer care once client signs up or are you on commission to sign people up then they are on their own?

3 answers
Matt and Mel
Matt and Mel

Seems like you are on your own. Lucky i experienced the poor customer service before I signed up. Maxxia has a far superior service.

Jill
Jill

I have no idea what their deal is but I know that even at lease end, and even when I mentioned legal action, I couldn't get a response or even acknowledgment of my emails. I ended up contacting the financing company directly and cutting Selectus out of the conversation. I don't yet have my final account so not taking legal action off the table yet.

Jaclyn
Jaclyn

They have no response. Not to endless emails, threats of legal action or consumer affairs involvement. No apology. No explanation.
I’ve never wanted to urge other people not to use a company as badly as I do with them.

Lara

Laraasked

I just found out that Selectus have not paid the car to the bank for the past 4 months... they did not pay insurance, so i have been driving uninsured so none of the things they said they were paying were paid... The bank called and said they are going to reposess the car... Where can I go for legal advise? I wanna sue them!

No answers

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