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GordonPerth, WA
- 6 reviews
Excellent customer service
The staff very friendly, knowledgeable and helpful.
The response time is quick.
The Selectus App is easy to install and use.
The communications are varied, interesting and readable.
The deals are very competitive.
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I really appreciate the functionality of the new claim system
I have packaged 3 vehicles through Selectus and improvement is evident, the new on line claim system works a treat and packages are well thought through and I enjoy the savings.
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SteveLaunceston, TAS
Product review
I have had three vehicles salary packaged through Selectus with only one (the first) of them being a smooth transation. The second two leases and associated transactions were poor in several areas, and the last of the three the worst with no mention of the baloon payment changing from 20% to 30% until after I had committed to purchase the car. I was VERY annoyed with this piece of non advice at the time. Since then, I have currently (about to finish) a Car Loan arranged through Selectus and financed with Macquarie Leasing. As with the last ...Read more
two salary packages, there have been multiple errors made with incorrect calculations (and associated emails to correct) and one case of an additional repayment being deducted from my account. All events were rectified quickly, so cudos for that, but in all, I have been disappointed with my overall experience with Selectus. I will not be salary packaging any further vehicles, in part, as a result of my experience with Selectus. Apologies if this is not the review you were looking for, but this is how I have felt for some time now. Cheers.
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MarkSouthwest, VIC
Customer service and advice was very good.
I have found that the advice given specific to my questions were sound and well articulated. Friendly and not forced.I have found that the people I have dealt with at selectus have always been pleasant and insightful.
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Kane B.Illawarra, NSW
Selectus salary package
Selectus have been easy to deal with and even though there was a minor issue with incorrect payments being taken, it was resolved nice and easy. The only problem is not being able to use more of my salary.
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SamSydney, NSW
Great
Aside from one admin error that needed to be adjusted at the last minute my overall experience was great. Monica was excellent and very fast in responding to my email
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MichaelSydney, NSW
What a rip-off
I purchased a Honda civic for $23,000. A year later I needed a payout figure to buy a house. They came back with a figure of $28,000!!! This is after I paid around $15,000 that year to them already.
This company is a complete rip-off.
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DamienSydney, NSW
It's good in terms of having no stress regarding upkeep
Logging into account is problematic and very cumbersome. That said having all running cost essentially paid for is great. Looking forward to no stress come rego and service time. Yay
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Housekeeper223South East Queensland, QLD
Double charges and no communication
Failed to inform of an end of lease (which is stated in their documents) have had multiple double debits for car lease and have always had to get the bank to get the money back. selectus have NEVER ‘looked into it’ or even apologised for their errors.
1 comment
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JosiePerth, WA
- 2 reviews
- 1 like
Easy set up and great customer service.
I have just started salary sacraficing my mortgage and a work tablet. Process was really easy and whenever I had a query the staff were knowledgable and really helpful. I really like the way they operate.
Thanks Selectus
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chawkinsGreater Melbourne (Metropolitan), VIC
- 2 reviews
This is a great service
It's very handy not having to think about buying petrol or getting your car serviced using the Motorpass card. Customer service is efficient and communication is good. Thank you Selectus.
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Nathan W.Perth, WA
All aspects top notch
My experience with Selectus has been excellent. Packaging the notebook was and continues to be trouble free and without distraction. Packaging the car also was and continues to be trouble free. The arrangement was put in place with good assistance from the Selectus team. Both arrangements have proved to be really useful to me presently and in the long term.
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Jan_JanSydney, NSW
- 2 reviews
Poor service
Due to mistakes made by Selectus I have a tax bill for the last financial year and probably one for this financial year. They never respond to email queries, nor return phone calls.
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Car buying service and salary packaging
I went through Selects to purchase my new car. They were really easy to work with, responded quickly to emails and questions and made the process so easy. They got me a great deal (better than I could have negotiated) and I now pay for my car straight from my pay.
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Smooth Sailing
Salary packaging my mortgage option works well for me. Once I completed the initial application it has been smooth sailing since then. It all happens automatically and I haven't had any problems. Well worth it.
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Barry NortonGoulburn Valley, VIC
Excellent support service with claims.
Would recommend to any fellow staff member who is looking at salary sacrifice. Great email communication also from Selectus with any news updates. Love the car registration process too.
Would consider looking at other opportunities as well in the future with laptops etc.
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Steve C.South East Queensland, QLD
Never again
Signed for a car in 2014. Employment status changed during that time. 5yr later I still owe for another 3 years with a $20k balloon. I’ve been robbed. Never again.
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Juni BGreater Melbourne (Metropolitan), VIC
- 2 reviews
Salary packaging
Glad I am able to do this, it is helping me pay my mortgage off a little quicker.
Straight from my pay at a reduced rate and I don't miss it really.
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JamesSydney, NSW
Great service
Never had a problem. All very streamlined. Money goes in and money comes out. Minimal fuss or worry. Great personal service as well if needed. No complaints from this customer.
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Excellent
Thought to give laptop packaging a go and I'm very happy that I did. My email was lost and bounced around for a week or two before I had to follow up - but in the end it was sorted. Overall, easy to set-up and very happy with what I got back in the end.
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Questions & Answers
anniemasasked
What is your response to such negative reviews???? Is there any level of customer care once client signs up or are you on commission to sign people up then they are on their own?
3 answers
Seems like you are on your own. Lucky i experienced the poor customer service before I signed up. Maxxia has a far superior service.
I have no idea what their deal is but I know that even at lease end, and even when I mentioned legal action, I couldn't get a response or even acknowledgment of my emails. I ended up contacting the financing company directly and cutting Selectus out of the conversation. I don't yet have my final account so not taking legal action off the table yet.
They have no response. Not to endless emails, threats of legal action or consumer affairs involvement. No apology. No explanation.
I’ve never wanted to urge other people not to use a company as badly as I do with them.
Laraasked
I just found out that Selectus have not paid the car to the bank for the past 4 months... they did not pay insurance, so i have been driving uninsured so none of the things they said they were paying were paid... The bank called and said they are going to reposess the car... Where can I go for legal advise? I wanna sue them!
No answers
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Customer SupportSelectus
Hi Housekeeper223,
Thank you for your feedback. ... Read more
I am sorry to hear that your experience with Selectus has not been a positive one and whilst I cannot comment on your exact situation without further details, I have sent you a private message - if you are happy to share details, we can review further and rectify any outstanding issues. Kind Regards, Selectus Team