If I tallied the billable hours spent on emails and phone calls to this company to sort out simple details only to be told each and every time that they had a new system that was experiencing glitches, I could have bought the car outright. Don't ever try to change employers or extend your lease! Both procedures were almost impossible to achieve. Don't do it

I recently moved across from another fleet company and was totally confused by what was required and the process as the other company kept giving me different answers and basically were just not at all helpful. The support Selectus provided in the interim was second to none. Every Selectus representative went over and above to assist, explain and ensure that the process was as a smooth as possible.

On many occasions have been told a certain form filled in was incorrect only to have it accepted by another selectus staff member.
I Advised selectus I was being overcharged, they ignored my advice. Several months later I received an over payment cheque for over $9000. They have no clue and don’t listen to the customer.
Will not use them or recommend them again.

Had a terrible time trying to set up the lease for my car. Documents were flying everywhere, wrong information was given. Had several reps asking me the same question and then giving me different answers.

I have been with selectus for about 8 years now and these are a few of my experiences:
* I have updated my street address online numerous times as it was incorrect spelling, but it has never been changed.
* They have a lot of people in different departments that clearly do not communicate, as you get a different person addressing your issues or file each time and I have to repeat myself often.
* Pre-purchase communication good, post-purchase terrible.

Need to streamline and ideally would be great if there was one person assigned to my file, that I could talk too if needed.

My call was answered in a timely manner.
Follow up was great and any questions answered.
I was able to make my call after work and they replied.
The process of organising a new car fun. Thanks

Selectus has been easy to work with and i am happy with the cars i have got. Customer service has been great and made the changes i have requested. Have to add another word for the text.

Salary sacrificing my cars has been great. Makes weekly budgets easier to manage. I suggest using your own insurance as the one provided is really expensive. Customer service is great- a quick phone call has solved any queries or problems efficiently.

Selectus are helpful and pleasant up until the point you sign all the documents and the lease is done - from this point onwards they are most unpleasant to deal with, unhelpful, take unheard of amounts of time to respond and have been holding my money for no apparent reason well after the date my lease was terminated - in addition to not providing clarity on anything I have asked. I would urge those who have a choice to use any other company to do just that and those who use Selectus because of a choice by their employer to point their employer in the direction of these reviews.

Shared financial information about another client with me in order to bully me into signing the lease in a hurry. Approved the contract and finance, told the vehicle seller the car was "sold" and then broke the contract, cancelled finance and closed the file three days later because I was "rude" to them. Thanking my lucky starts I didn't get caught up with them. Have made a complaint to the Ombudsman. Avoid these incompetent people at all costs.

Just got a call from the debt collector, representing the bank, that selectus has not paid any installments on my car since may 2018 and that legal action would be taken against me (ex repossess car). They have not paid any of the services they supposed to provide, including insurance, so I have been driving without insurance for 4 months and completely unaware of it. On top of everything they have lied after I contacted them and when they sent me the documentation I realized that the rego on all paperwork, including insurance, was not my rego! I am in shock with the bad service and incompetency!!!

They have just taken 3 moths worth of payments out in one day they have lied to me and are always asking for extra payments it feels like I'm paying for someone else's car as well as my own.

Used them 3 times. No more after today.
Every time I have done salary sacrifice with them, something goes wrong.
Doubled charged, not getting reimbursement etc.
Every year its a different "error".

Customer service is excellent in pre-sales, once you've signed up you get treated like dirt. There business profits by holding your funds in trust and they seem to be experts at frustrating attempts to claim. Missing something, claim rejected, start again, do not pass go, do not collect $200. A simple phone call could sort things out, but they dont workl ike that.

Mid lease transfer of novated lease due to change of employer. Termination process was bungled from start and 2 months later still waiting for funds. Seems like it's a deliberate ploy to keep funds as long as possible. Staff have been OK but they always seem to blame the automated system for delays.

Unclear explanations, very poor customer service and a rip off all in all.
Unfortunately Selectus is the only service provider to my employer and I regret signing up with them
Not worth the hassle!

They sign you up and that's where the Service Ends.
They have very bad follow-up methods, or should I say lack of methods.
If we had choice though our employer we would not choose them!!!