Had car hit by a roo the first repairer did a shocking job showed assor as Shannon’s did not hesitate and repaired it asap car as good as gold know

Friendly staff. Had good knowledge on my car and they were the only insurance to insure my vehicle as it was an import. Unfortunately I had an accident and it was unrepairble. They paid me the agreed value. I will use them again.

Called Shannons with an account inquiry was confronted by [name removed] who was rude and aggressive in tone still waiting to hear back from supervisor screw you [name removed] and screw you Shannons.

I was advised to call Shannons by another insurer as i want to insure an F-150 ute and they know they had done it for another client.
When i called up Shannons i was told cause i didn't attend car shows, didn't ride a motorbike, didn't have a modified car and didn't intend to modify this car that they wouldn't insure me.
Very unusual business model to turn away potential clients and as i told them how could i recommend them after my experience? I will make sure i tell my "car enthusiast" friends not to insure with Shannons.

Shame on you Shannon's! Just because someone is only 27 does not mean that they must have torched their car. Why the hell would you buy a $40,000 show vehicle and torch it, in the middle of the day and then only claim $15,000 for the damage. Disgraceful treatment of your customers. We certainly won't be insuring our bikes with you.

They were good with rental car but we were told that we would get the agreed value, except the money from the wreck, I have never heard of that as you guys sell the wreck and get more then your money back, the agreed value is the agreed value

After crashing my pride and joy I was in shock and worried about what would happen but after my initial phone call to Shannons to make the claim and talking to the lovely lady on the other end my nerves had eased. It was an easy and seamless process. I chose my own repairer and everything. I rang them a few times throughout the process to check the status of my claim and everyone I spoke to was very friendly and understanding.
All in all I was very pleased with the service and I will be insuring all my future cars with Shannons.

Tried their contact page several times double checking everything (thought I must have been doing something wrong) it wouldn’t work.
Rang them, got the old experiencing high demand thing and told it’s a 40 minute wait. Well still waiting, may as well just send a pine box lol.

Previous insurer made you pay much higher premiums if you wanted things such as window repairs without excess and simply choice of repairer.

Shannons offered me much more coverage (no excess on window once a year AND CHOICE OF INSURER INCLUDED) for $40 cheaper per month!

Highly recommend getting a quote from Shannons as they're awesome to deal with and offer great insurance policies!

After paying $1050 in excess and 10 days with multiple promised call backs that were never delivered. Shannons are still yet to even assess my car. It went begrudgingly to their preferred repair shop Crapital SMUG on newlands rd in Coburg only for them to scream TOO HARD and send it off to some place in Laverton. Ill be moving my car and my family with all 14 vehicles will also be looking elsewhere.

After you obtain a quote on your damage their assessor writes his own quote at half the real cost and tells you that you MUST take you car to a "Suncorp" repairer for a second quote. if you don't do that they will pay you out the cheaper quote. their hourly rate is $54.00. GOOD LUCK getting a quality job done on your car for $54.00 an hour.

I tried to get insurance for my pride and joy 1963 EH Holden but as I wasn't a member of a car club, I was asked "so what did you buy it for?!" and "this insurance is for enthusiasts" and told to look elsewhere. So I did. Shannon's must be doing well financially if they can turn people away like this.

Good to deal with setting up policy but claiming was a different story. After a month at repairers they then asked where the car was. Then towed car to another repairer out of Sydney then declared that they wouldn't guarantee repair and wanted to give a "cash settlement". Phoned as private number to ask for my bank details which I refused to give them. Not once did Shannons give me any word on the progress of my car. I would have made probably 20 calls and spent many hours on the phone. Only one mudguard was damaged, parts freely available but had no car for three months.

Placed my 1st claim in 15yrs, told where to take the car and the repairs were absolute crap!!! Been fight for 3 months and still not fixed. What a joke of a company!!! Now they want more info fro me so they can claim there money back for the other party? Screw you shannons, you get nothing from me!!!

I was just ready to rings Shannon's to change all of my insurances over. But after reading all of the reviews I think I will be staying with the insurance I have. It might be a little more expensive but I have had no problems with them. So staying where I am.