My 86 year old father has been with Shannons for over 25 years, he made his first claim 2 weeks ago, the customer services is appalling, I had to constantly call them to get an assessor out to look at the damage he told us he would be out between 12 and 2pm well at 4.45pm he turned up gave us his brochure and told us someone will be out to fix the damage, its been over a week and no one has made contact let alone come out to fix the damage. Every time I call I get transferred to a different department waiting for up to 20min on the phone. I would never recommend this company.

From the tone of the first words that came from the telephone salespersons mouth I knew I was in for a treat!! He asked me all about my car interests and how many other cars I own, how many car clubs I belong to, how many times I frequent car events etc etc etc Then asked why i had bought the car I had and not a Australian one, I felt like I was being interviewed for a job rather than being a potential customer for car insurance. Put the phone down from Shannons and called another company and had my insurance sorted within 10 mins no dramas. Thanks for wasting my time Shannons i now have my car insured with one of your competitors.

HI
Got my renewal for my harley and my car both insured with agreed value to which i pay extra on my policy, anyway my agreed value has dropped $800.00 for my bike and car by $452.00 so that a loss of value of $1282.00 including my renewal which went up by $30.00 oh and no claims during this period.

Look at the fine print i was told they have the right to change prices according to market value, so why did i pay extra for agreed value, its all crap they are no better that all the rest,

Will be looking around for someone who doesn't lie, so over this company

1 price was good
2 easy setup
3 they take about 1 month for them to process my claim, still on this day there's no conclusion.
4 1 year now
5 none

When I had to make a small claim last year I found Shannons to be very helpful and pleasant over the phone. I was able to choose who fixed up my car with no fuss.

I recently made a claim through Shannons and found them more than helpful. My Car was accessed and repairs started within a week with the repairer of my choice. I am very happy with all aspects from the start of the claim until the finish.

I have been a full vehicle insurance member for around 4 years. This year I made my first claim. Someone (Unknown) backed into my vehicle while I was shopping. So I had to pay the first $600 excess..My issue here is not the cost of the claim, but the sarcastic response from the underwriter when I canceled my policy because they increased my policy payments because of an incident that now destroyed my no claim bonus. Shannons need to re train their staff on dealing with clients who are their breadwinners at the end of the day. Im happy to put up the email I received from this ........ Lets give him a Nick name

I couldn’t believe the phone call I just had with a Shannon’s rep ! Told me because I wasn’t part of any forums or 4x4 club that I wasn’t a car enthusiast and they wouldn’t insure us .. well okay no problems 2 x cars, boat and house and contents insurance - AAA rating - your loss !

Rang to get a quote for my 997 porsche, restricted to 100 and something days only driving, $800 excess, $2400p/a,
My current Insurer RACV, $700 excess, unlimited days driving, $1280 p/a.
I am 60 years old, with no claims in last 5 years,
Who do I choose??? Mmmmmm hard one !!

I been with Shannons for years.. while I was talking to a friend about insurance premiums I quickly realised that I was paying more than double compared to the nearest competitor who also included more, such as roadside assist..so I decided to go with the other company. This year I decided to give Shannons another chance for an opportunity to insurer my car..once again the premium was close to double with no roadside assist ..

I will not give Shannons an opportunity to insure my car next year.

I found the customer service really good as I haven't had to hang on on the phone for long periods for quick updates and even canceling!

Price was good for my motorcycle. But one day I ran out the battery and I needed some sort of help and there was no number whatsoever on the website, neither in my account info, neither the customer service number was operating. So it was a kind of an issue as I couldn't rely on the company to even check what could be my options.

10 years with the company, wasn't reviewing my renewals as they where paid by a Secretary. Started with an agreed value which over the 10 year period declined to 50% of original whilst my premiums continued to rise. One would think there would be a close correlation between agreed value and the premium not the inverse. Questioned why, no straight answer, only how can we reduce in the future. Cancelled immediately after quote from competitor covering over twice the agreed value, no limits on driving and same premium. To be short I was outraged

After being insured with them for 6 years they refuse to insure me anymore as I've made 3 claims in 3 years (2 of which I don't agree were my fault). I'm removing my wife's car from their books immediately. Don't bother! They overcharge anyway. Worthless!

To all car lovers out there if you are insured by this company under the umbrella Suncorp leave as soon as you can
I have been insured for many years unfortunately a had to make a claim to repair my car it took 21 days to assess my car my panel beater calling them every day. If you love your car and you are fortunate to have your preferred panel shop don't insure with this company. I will be contacting every car club in Australia this is Suncorp at there best, No Passion and Suncorp repairers can only repair your car at a cost what is determined by Suncorp therefore your car is not repaired but glued together.