Received my payout in 12 days and retained my salvage rights as guaranteed. Overall I was pretty happy with the service provided. Always spoke to on-shore customer service who I didn't have to follow-up too much. There were a couple of hiccups; for example I provided a stat dec and then when I followed up they said they were waiting on me to give them the stat dec so I had to tell them to check the previous email attachment. They also asked for proof that my phone I was claiming for was damaged and I had to instruct them it was at the bottom of the river the car crashed into. Other than that all was fine.

13 weeks and my claim is still going. Claim has been passed to 3 assessors so far. Absolute joke. They don't care about you or your car. Disgraceful customer service. Every person l spoke to were all indicative of hostility and bullying. Have 2 cars, 3 motorbikes a truck and home and contents with them. Thousands of dollars paid every year for almost 20 years and your reward for being a loyal customer...zero, nothing.

Amazing results, fast claims and very helpful in finding parts for our old Austin Healey 100/4.
Great discounts for mature members and the have people who know cars and restorations . Well Done.

After having a minor accident & having nothing but problems with Shannon’s bullying & condescending assessor & crap internal complaints process at Shannon’s/AAI...I suggest that you lodge an internal complaint, however also lodge a complaint with AFCA as they at least try to help & the more people that lodge complaints about this insurer the more hope that all of us have of getting a fair outcome in the long run. The AFCA Complaints process is fairly simple & until the government has records of these unscrupulous insurers nothing will ever change.

Guy on the phone was amazing and obviously not his fault but...
Too risky to insure me. I live in Eastern suburb
I was able to insure my bikes 5 years in London in the same conditions but Adelaide is too risky guys.
In other terms, they will only insure you if they know they can guarantee never have to give you any money.
People lie about their garaged addresses, and I know why now. Transparency doesn't always pay off
Shame on you Shannons. Claiming to be the insurance for the petrol heads
My bike has been in this spot for a year without insurance and will stay like that. Saves me money

SHANNONS INSURANCE.. do not pay out.. they will find any loop hole not to pay.. they do not care about your classic car.. all they worry about is getting your money.. Absolute Scammers

We have two cars insured with shannons. Initially the set up was quick and i had all my questions answered well. I have had to make a couple of claims over the last 5 years with shannons and the whole process was seamless. The app they have through suncorp also gave me updates of whats going on and we could just drop the car off nearby and within a couple of days it was fixed and back. Every time i need to call i get a great person who is really helpful and they send me emails to confirm documents promptly after the phone call. In fact i was so pleased with the service i have my house and contents now with them as well.

Recently we decided to change our car insurance policies. After hearing great reports about Shannon’s, I called them. The young gentleman was so very helpful, and after answering all of his questions, he provided me with some quotes. This young man was very pleasant, and at the completion of the call, e-mailed the quotes to me. I was very pleased with this service and we have since gone ahead with these quotes.

When I called them to get a quote for a collectible Ducati bevel drive ( I called them over a few years to give them the benefit of the doubt), I was asked if it was garaged under lock and key. It is a locked community garage I said, the bike has lived there for 16 years at the time, with no problems. I ride it very little, about 500km a year, so little risk I would have thought. On all four occasions they refused to insure it for the reason of the community garage in a block of units. It has never been insured since that time. No claim, no money paid out. So I'm ahead for sure, thanks Shannons, you did me a favour by refusing to insure the bike!

We have had nothing but the best customer service from Shannons! Starting with their quoting, the staff are very helpful and friendly. I believe they’re looking to insure car enthusiasts, which we are. In the fourteen years of cover we have made several claims and one write off! They have always been fantastic to deal with!
Our two sons are also insured by Shannons, my husband was back-ended on Thursday in my sons car and they have already booked his car in for repair on Monday.... Brilliant! Thanks Shannons

Flew back to Australia from holiday, airline lost my bags and smashed my camera equipment. Shannon’s said they will cover but a month later I’m under financial investigation and demanded to show 3 years of tax returns and bank statements. For what, my bags being destroyed by someone else. What a joke.

Took months for them to process my claim, then they notified me they lost my information due to a system change. Made me wait online for an hour to talk to someone about it.

really arrogant customer service, the guy said "No NO NO if you are not a car enthusiast forget it" before i said I wanna insure a Ferrari for my mum, too bad i go somewhere else.