Shiels

while I was happy with my purchase. I got 2 pairs of earnings for Xmas gifts, they were just put into a bag, NO gift box at all. As these are small items I would have thought some sort of display box would have been given, not just earnings placed in a bag that when you opened could not even see them at the bottom. disappointed

Price was good very happy with my purchase and the ring i chosen

Buying from your company has always been easy and very pleasant. Your range of watches is very broad and your pricing fair. This is the first watch I have had to return, your process is good and speedy. I took the return watch into one of your stores (no cost return) and they shipped it back to you. They also explained the return process. I also received regular emails about my refund. Thanks once again for providing a complete and good shopping experience. The only thing that would great a free ROLEX watch(LOL) mind you I’d rather have an automatic luminox watch, maybe one day. Will have to save
Regards and thanks

The sales lady made efforts by calling all stores for the correct size of the ring.
Too very helpful in doing so

Purchased 2 citizen watches at best price I could find from watch depot.over about 1 week in november.2021 I was however unsure of this company in the beginning going on some past reviews .I choose my first watch selection in a hurry and immediately after asked to change to another model similiar .before the watch was sent to me . However the watch had already been sent faster than despatch dates .which was up to 5 days later. So I was stuck with my original choice and I complained because I could not change my choice in time.. . Shiels ma...

Great value for money. Very pleased with the quality of the products and the speed of the delivery. Website difficult to navigate- keeps crashing

Brought ear rings on Valentine’s Day and it was awesome the customer service is pretty good. I would recommend this for nice jewellery

I bought 9c gold chain . Price was good compared to other stores but the colour looks different. It looks more of red then yellow .Anyone knows why?

I am always happy with the quality of my purchases, they arrive quickly and the staff are always helpful and accommodating

When my well-liked citizen "Eco-drive" watch failed, I returned to the "Shiels jewellers" store in the Arnedale complex....From whom I purchased it... But only to purchase a brand-new citizen watch of exactly the same type & model... Unfortunately, due to reasons I understand & accept, the lines of stock were a bit run down & it was unavailable... So, after the young lady-assistant had spent a little time running through available alternatives, I purchased another citizen, which I bought only as a consolation to myself....But, due to the tinted...

I purchased a 45cm sterling silver chain online. It is my first purchase from Shiels. I was impressed with the look of the chain and the discounted price was great. It looks very dainty and has a nice shine. I'm looking forward to ordering a black pearl pendant next time around.

Very beautiful and stylish watches and affordable as well, I am so pleased with the product.the packaging was beautiful and the product was in excellent condition, quick delivery, can't wait to wear it !!!

Initially purchased two items online, but were not exactly of a good quality and design, so contacted the online team were very helpful asked me return them and within couple of days received brand new ones which are great.Very professional and helpful approach.

Purchased a ring online, and unfortunately was losing stones (total 3 times), the review is about how easy it was to return the ring for assessment, have it fixed and returned - unfortunately for me the ring was assessed as having brittle settings causing the stones to come out - having been caught in clothing fibers. Upon request the customer service team were happy to provide a refund and I was refunded within 24 hours. Contacting online customer service was easy and pleasant! (Thanks again Sandy)

I am extremely happy with the outcome for my problems I had with faulty bracelets. I fully understood the conditions of sale yet the staff were great in letting me explain my situation and they came through for me.