Shiels Physical store

I went to pick up a click and collect order from the Rundle Mall store in Adelaide. Whilst the girl was serving me, she went to an older woman, possibly the manager. I heard the older woman say "Picked? What does it mean? Does it mean picked up?" At first I thought I was being accused of trying to pick up an order that had already been collected. Then I heard the older woman say to another staff member, "Why is she writing picked? She shouldn't be writing anything." Apparently this woman doesn't like a particular staff member writing "Picked" o...

Chose a ring in store today after spending 30 mins or so trying on rings.
Sales assistance advised the ring was on sale for $499.
The ring was in a box with a ticket advertising it was reduced from $999 during the 50% off sale.
Whilst at the checkout waiting to purchase the ring, I was informed the ring was in fact $1499 and the ticket attached to the ring was actually for a bracelet, not a ring.
After being told by the Sales assistance we would get the ring at the advertised price as it was their error, the manager stepped in to tell us this ...

I was very pleased with the quality of the items and the customer service is top notch

Definitely don't go to the Mount Gravatt store in Queensland. Three in store to serve me the only customer at the time. All three too busy talking amongst themselves to acknowledge me and when I asked for help, I was treated as though I was an inconvenience. I was there to purchase a $300 guess watch for my daughters 18th birthday and when I decided to make my purchase they didn't even have a box or the warranty card. They gave me a cheap, nasty lil bag for me to present to my daughter. I left the store disgusted and disappointed. After a few d...

GOLDEN GROVE SA
Very disappointed in the way some of the staff treat you. No matter how much of a loyal customer you are
you’ll only ever be a number and a sale I’ve spent a lot of money in this store alone
there was a item I wanted and the sale was ending that day but the watch wasn’t at the store and was told I couldn’t pay or put a deposit on it because they didn’t have the items I was told they will honour the deal they had made with me and sent in a text to my phone which I still have proof of I also thought since they where going ...

Good product but poor customer service. The lady at customer service was bit rude. No smile on face, felt like she is annoyed with consumers.

I bought a lovely Tommy Hilfiger watch on Sunday from Shiels in Blacktown and I love it. The service was fantastic too however I have noticed that the watch is missing a blue "washer" around the crown and will contact the store to get this rectified. It had the washer while in the display window but right from when I purchased it, the washer is missing.

Update: Shiels Blacktown, called me on Friday 5th August and on Sunday 7th August, they had a brand new, replacement watch for me.

Outstanding service and all the staff are very nice and understanding. I would highly recommend shopping at Shiels in Westpoint Shopping Center in Blacktown.

Sarah at Shiels Macarthur Square was very helpful. Her customer service was extraordinary and I would highly recommend this place to my family and friends!

Purchased a Seiko watch from Shiels at Chermside yesterday and couldn't be happier with the experience. Professional,cheerful,non pushy service . Yvette served me and I noticed that other customers were also receiving similar friendly service from the other staff.
First experience of Shiels and quite impressed.

My Birth stone is Emerald and I never thought I would be able to afford a ring with real Emeralds. I looked at a variety of stores and compared their prices and styles. I found Shiels had the best designs and prices (when they have a sale, they really mean it) and I was able to walk away with a beautiful Emerald and Diamond ring PLUS a Sapphire and Diamond ring. Normally I would have paid $5,000 for both but because of the sale, I paid $2,000. The store was very busy due to there being up to 60% off but when I spoke to the Sales Assistant, she ...

Jess as sales person and Trish as final point of sale provided friendly and professional service. I love my purchases.

Bought a new ear diamond ring, few diamonds fell off within few weeks, asked for refund under Shiels workmanship guarantee (12 mth) statement. response was, can't give refund, only option is get it repaired and I am supposed to pay the bill. complete garbage, look elsewhere who can stand behind their statements.

The sales lady made efforts by calling all stores for the correct size of the ring.
Too very helpful in doing so

I was searching for men’s jewellery in sterling silver, distressed or black. A young male staff member approached me and ask what I was looking for. I told him and he immediately tried to ‘sell’ me on the gold or silver filled gold jewellery, not what I wanted.
When I asked him where the sterling silver jewellery was, he literally just waved his arm across the shop vaguely and said “over there.” Didn’t walk with me, or lead me, just stood there like a statue.
A woman staffer was stocking one side of the window and was blocking the side I nee...

I bought a ring from the midland WA store. And the service from Trish was outstanding. Are very happy and hope they never lose Trish .As Trish is what you expect from a sales lady not pushy genuine and very easy to help with purchase. Why are there not more people like this .Retail industry has gone down the tube as far as service is concerned and honesty.10 stars all round.